Verizon

Hello my name is bennie moss. I live in greenville nc and feel like I have been robbed by your store. Let me explain

On 12/29/2016 my wife said she was getting me a new phone for my christmas gift. I said lets try verizon because my employer (Cummins) have them in their rewards program. This time period am talking about has to do with the 29-31 of december. Day one we talked to the verizon sales representative and we chose two phones one for me and one for my wife. I told the sales person doing the set up of my phone that I wanted to keep my same number. She assured me that they can do this and transfer my contacts to my phone which is a iphone 4. After being in the store three or four hours she tell me that she put the contacts on my phone and transferred the number from straighttalk to the new phone and it will take 3 to 4 days to complete the process but the number will transfer. My end date with straighttalk service is 12/28/16. She also told me that I have a lot of photos on my phone and it would take a long time to do it there at the store but she had put the transfer app on my phones (Old and new) and when I get home I can transfer the rest of the information. Her store manager said he would give me a $45 credit because I still had a good 30 days on my service with straighttalk.

I get home later that day and follow the instructions she suggested to transfer the information. The phones were in the process of transferring the photos and it appeared that it would take a few hours so I continued to let the phones do the transfer and went to bed. About three hours later I get up to check the phones and my iphone was in restore mode.

The next day I take the phone back to the store and explain the situation I came across when transferring the photos. The same sales representative told me that it was a apple issue and they could not fix or do anything on the verizon system to help me because it may cause a virus to get into your system. She said to connect it to my computer at home and I should be able to clear the restore mode out of my phone and start over the process.

After following her instructions to no avail, I had to take the phone to another repair shop to reboot it to get it out of the restore mode. He told me that the app that was out on my phone cause the problem that put my phone into restore mode.
That process wipe out all my contacts and everything, so I am not happy but I told my wife I will take the phone back to the store and if they can transfer my number I will keep the phones.

Before going to the store I called straighttalk and asked them why hasn't my number been transferred. They said they had not received any information about it and they needed the account number to be able to complete the process that should only take 3 to 4 hours.

After explaining the situation to a different employee in your store, he began to work on my situation. After being in the store about an hour the first sales person approached us and asked what happen. After about two and a half hours later more than 8 hours altogether in your store. The first sales person started complaining about straighttalk having poor customer service and all she was doing was waiting on them to complete their process. So I waited about another 45 minutes. I have had enough now so I tell the sales person that I will return everything and wanted a refund. She say no problem and began the process. About 5 to 10 minutes later she said there is a restocking fee of $35 dollars per phone.
Yes am really _____. I tell her to complete the process pay the restocking fee and leave your store.

I will be making a complaint to my company about the business transaction that went on in this store. I don't know if it will make an impact but it will be reported. As a customer I feel like I was lied to the first day because the sales lady said the transaction was complete and my number would be transferred. She did not inform me to back up my information before trying the transfer of contacts, photos, etc. That she should have been doing. Not only did I loose all my information but I had to pay $70 dollars for a restocking fee for a phone I was willing to get even after I went through all this.

Tell me how would you feel?

Again my name is bennie moss.
[protected]@live.com

I called customer service on 12/28/2016 simply to see how much internet speed I was paying for since my wifi seemed to be lagging all of the time. The sales person told me I was on a 50/50 plan and could go to a 100/100 plan with the new quantum router with no rental fee for an additional $15 a month. I told her that I was looking to lower my bill not raise it and started to inquire on whether or not I could remove some services to counter act the additional $15. She basically told me no since it was on a bundle package. I then found out that I had been renting 6 boxes at $12 a piece for the last 5 years. Seems kind of excessive and I asked why they would never be paid for. I mean seems to me if you are paying all that money eventually they would be paid off. She said it doesn't work that way, but she could get me newer more recent boxes. I thought that sounded ok so the next day I unhooked 5 boxes, the 6th one hadn't been hooked up for years so I disconnected it. I brought them to a local Fios store and handed them in. The boxes that were brought out were the same kind as the ones I was returning. I wouldn't have gone through all of the trouble on my day off of unhooking all the boxes, driving to the store just to get the same model, USED, not even brand new boxes. Anyway, I get home and try to hook up the first box, the main DVR box. It will not activate. I call tech support and they continually try and reboot it remotely and still nothing. I pack up the box and return again to the store to get another DVR box. I get this one home and still nothing. Call tech support again and they cant even see the box on my network. After further investigation I realize the serial number on the bottom of the box does not match the number that the employ scanned on the package that it came in. So I straighten out the number and the technician on the phone was able to activate the box. Now, I go to open the new router and realize that when I packed up the defective DVR I must have accidentally packed the power pack from router in with it. OK, that's my mistake, so trip number 3 to the store to get the power pack. I get back home hook up the other 4 boxes. Only 3 of them would activate. I guess I'll be calling tech support again to get the 4th box working. So, I go to hook up the router later on in the evening just to find out that the power pack they gave me for the router was the wrong one. So, just to sum up, after 3 trips back and forth to the store, 3 phone calls, one of which I got hung up on and multiple hooking, unhooking and trouble shooting, I am actually in the exact same boat I was before except now one of my TV's doesn't work, and I still have to make one more trip and make one more phone call. Completely wasted most of my day off and I really don't have anything enhanced or better to show for it. Customer service has always been a nightmare for both residential services and cell services and the sales department is very misleading and use a lot of smoke and mirrors when signing you into contracts. This is a very poor way of doing business and taking advantage of the people that keep Verizon in business, their customers. The ticket number on my order was NJ11281538936. I would expect something in return for my trouble with this experience.

Sincerely,

David McCluskey
[protected]@verizon.net

We had Verizon FIOS for 10 years. We scheduled a move to a new residence, but then had to cancel because the real estate deal was delayed. We advised FIOS of the cancellation, and they assured us that the move was cancelled. On the Saturday we were supposed to move, FIOS turned off services at our current home and moved them, even though we told them we were not moving at that time (telephone, internet and television). After three hours on the cell phone with someone, they got it back on, but only by "ordering a new service." With no additional input request from us, three weeks later they turned off the services again because they thought we were moving that day, and, of course, on a Saturday. This time it took speaking to 10 people (5 customer service people, 5 tech people) during 5 phone calls over 3 days before we were able to get service restored. Of course, both times the company's representatives assured us the problem had been resolved, and both times we asked to speak with a supervisor, we were told one would call us back but no one ever did. After sending an e-mail complaint to the corporate offices, I received a call from an "executive relations" representative, who apologized for all the foul-ups, and assured us that things would go smoothly thereafter. Four days later, our services were erroneously discontinued again. After another 2 hours on the telephone that evening, services were restored. Foolishly, because the Executive Relations person was diligently trying to make things work, when the actual day of the move did come, we decided to keep the FIOS service, and the person from executive relations said she would see to the moving of our services to the new address. On the date the installation was scheduled, we sat and waited .. .and waited .. and finally when we called, we were told that the order for the move was put in, but that someone (at FIOS) cancelled it, and there was no explanation as to why. Incredibly, the people at Verizon thought it would be a good idea to continue with the game they seemed to like playing with us, and made more promises of service. But after a month of inconvenience, incompetence and broken promises, and several days wasted waiting or talking on cell phones, we were not ready to keep the experience going in our new home, so we dropped FIOS and converted to Optimum. Life with Optimum may have its own bumps in the road, time will tell. But I doubt we will have to go through the Hell we went though with FIOS.

I ordered. Verizon fios last week. I was told that my number would not be changed ( that i have had for 30 years) that was a lie. They not only changed my phone number but they also didn't inform me nor told me what the number was. I didn't know the number was changed until I called my daughter's cell phone. Now the representatives are telling me .I have to wait for 24 to 48 hours for them to help me..I am highly dissatisfied with Verizon already. This is only the first Day...

Several months ago I called and asked to have my TV package changed to a slightly better package. I was told the nest level up would increase my bill from around $200 a month to around $225 give or take.

My first bill after changes was over $300. I called and complained and was told that was just the first month because of the change and future months would be around the $225 as I was told it would be.

My next monthly bill was over $470. I called and was told I had the ultimate FIOS TV package. I was livid and said I wanted to go back to the minimal TV package that I originally started out with. I never asked for the ultimate package and asked that they adjust my bill because their mistake caused such a huge increase. I was told it would be taken care of. It took a few more e-mails but eventually the package was changed back to the basic package I had to start with.

However when I asked about the bill adjustment I was told that everything was correct and was basically blown off. Now I get a termination notice because I have been waiting to get the bill adjusted correctly before I paid it.

I have Verizon for home, wireless and my office and pay over $6, 000 a year between all of my services. All I am asking is that they do what's right.

Please let me know what I need to do to get someone to listen and adjust my bill accordingly. My original bill had been around $200 a month. My bill for the past 3 months totals nearly $1, 100. My next option is contact the FCC and BBB and ask for help. I would like to stay with Verizon but if I can't get satisfaction I will out of principle move all my accounts to other carriers. I know Verizon is huge and could care less about losing my business but please at least act like you give a darn.

I doubt I will hear anything but am trying.

10/11/2016, I attended the Perry National Fair in Perry Georgia. There were several Verizon kiosh set up at different locations. As I was walking by one, a salesperson by the name of Gabriela Larosa asked me if Iwas interested in a tablet for $1.00? I said, no thank you. She said what if I can lower your Verizon bill? Of course I said yes. I am retired and live on a fixed income and if I can save any money, I will. This young lady told me that I was eligible for the tablet plus she could get my Verizon bill lowered by $7.00 a month. 3 of my girlfriends were with me and are witness to our conversation. Gabriela also told me that the activation fee would also be wavered. I was elated. A $1.00 tablet and a lower Verizon bill. My lucky day or so I thought.
My October bill was $94.35. My November bill is $148.83. I have tried to get someone to explain this to me and no one can.
My first attempt was Friday, November 18th or 19th. I called customer service. No help.
On the same day I went to the Verizon store in Byron Ga where I do business. The represenitive there (Keosha Postell) made the comment that she wished she could have told all the people who got the $1.00 tablet to not do it. She also told me that I had to travel to Zebulon Rd in Macon Ga because that particular group was from that store.
The folks at Verizon on Zebulon Rd in Macon were dumbfounded also. Connected me with customer service AGAIN and spoke to a lady name Maquanta. "Q" for short. AGAIN she could not explain, so she put me on a 24hour call back from someone who could help me. No one has called back. I do not want this tablet. The ONLY reason I took the tablet was for the $7.00 decrease in my bill. I have been taken advantage of and I need someone to help .
I tried to contact gabriela.[protected]@cellularsales.com. [protected]. No return response.

Verizon Wireless / Pinnacle Collections
Please be advised that a collection posting on my credit report is in error and needs to be corrected immediately. They have been terroristic in attempting to collect a Verizon Wireless $746.00 on a charge that is not legitimate. And now after you sent 8 credit collection agencies after me over the past 7 years I demand that this be corrected.

As I have told them and the other 8 collection agencies, I do not owe this money. This collection posting with the major credit bureaus has adversely effected my credit score. As a result I have suffered damages over many levels as these type of preditorial attempts to collect false debt. If this is not remedied in the next 10 days I will have no choice but to file litigation in Magistrates Court to recover my loses which documented is in excess of $4, 200.00. Please correct this at once.

Please confirm that this has been fixed.

James J DeFeo
1304 Links Road
Myrtle Beach, SC 29575
xxx-xx-8767

[protected]@aol.com

On 3-9-16 at the Verizon counter in the Costco store in Victorville. I got 2 I phones and was told I would receive a $450.00 Costco gift card. Had to wait 3 months. I checked on it and found out I was to mail some paper in witch I didn't no to do. I was told to mail it in now. Wait 3 more months checked again and was told it was coming soon. A week or two I received a $225.00 check. Went back and was told they thought I only got one phone. they told me that they would hurry up the other check. I checked 3 days ago and the hurry up wasn't done. The man I talked to said he did the hurry up and someone would call me. No call. The only name I have is Gregory Moral Jr. Can you help Thanks William Quam

Well as usual verliezon is at it again with the verbiage that they use..this time the data carry over is not carried over for more than a month but in Oct 16 when i last seen the data hubscam it show i had 26 % left..it said nowhere that i had to use it or lose it..but in all fairness most will agree verliezon is a predatory institution on the decline to much more friendly competion..so i say good bye predators..

Kristie at Verizon store in Spartanburg SC was very rude and wanted to argue with us about warranty and tried to tell us we had been a customer for 5 years! Does that matter for the purchase of the $600+ iPhone 7!? Justin the solution manager as well. My husband came in prior to the purchase to get the amount. And it was different than what Brittany told him prior and she has been an employee for 3 years. ? We received information on the warranty and they didn't say anything about the $149 deductible! We have been mislead and I told Kristie my husband works hard so that's why he came in prior to the purchase! She stated she works hard too!
You can contact Roger Ward with an apology [protected]

In November 2015 an account was opened in my name. Despite MONTHS of email, letters, FAX, and promises of 'we will take care of that' there is an illegal inquiry on my credit report. I have records, they acknowleded the illegal activity in an email sent to me on November 30, 2015

Nearly a year has gone by, they still can't seem to resolve the issue, or to tell the truth.

NEVER, NEVER deal with Verizon. They are incompetent.

When being a Verizon customer became unaffordable, I phoned in to customer service for relief. They basically told me that if I didn't like it, I should switch. So I did. They subsequently terminated my service and I was without telephone and Internet until my new service provider completed their installation. Unbeknownst to me, Verizon reactivated my service and began charging me after-the-fact. When I attempted to reconcile my final bill, Verizon had added charges beyond my original termination date. When I refused to pay the erroneous charges, they listed me a delinquent and put a lean against my credit report.
I have tried on every level possible to resolve the issue with Verizon including; Customer Services (several times), Executive Relations, and writing directly to the president (Lowell McAdam) and the VP/CFO (Francis Shammo). Verizon refuses to relent or compromise their position that they are justified in charging a customer after termination.
It is important to note that the disputed amount is a paltry $63.44 for a $131 Billion-dollar corporation. I could pay this amount just to make the "go away" but the principle of the matter forbids me from giving in to their bully tactics.
If you have a choice, please DO NOT DO BUSINESS with Verizon. They are willing to engage in questionable business practices and treat customers with such disdain.
Thank you.
Raymond L
Pittsburgh PA

Ryan Rodulfo when I was in the 12th grade morningside this girl Karen was a 9th grader new in my school. My basketball teammate said she wants your phone number. I told my father Sydney no one wants to go to b asketball practice with me any more who wants to . Boogar. she called my previous phone number on 99th and told me to walk down hawthorne blvd. to Manchester. In her pajamas. I don't no if they really know who I am that's the street the Los Angeles Lakers owner Coach clayton for varsity and college use to call me to try out for the NBA in the forum. With whats his name Inglewood NFL MCkenzie . I don't look like Mr. Mckenzie. Westchester ymca. I showed up in the finals with big teenager basketball men from Inglewood y.m.c.a who practice their point guard moves when you sleep in your pajamas. So now Ms. Karen pajamas wheres my pepsi?

After having ten years of Verizon service, we moved our business to Sprint in 2015. We paid Verizon until one week past the switch date to Sprint. In essence, we paid to Sprint and Verizon for an overlapping period of one week as requested by Verizon. But later Verizon wanted us to pay till the end of the billing cycle, an extra 18 days.

When I explained this to their Customer Service, they did agree that we don't need to pay for the days the service was not provided by them; the representative told me before Christmas that a credit of $121.7 will be credited for 18 days (October 1-18th) and later told that her supervisor didn't approve it.

I have explained all this in writing but Verizon decided to turn this as an unpaid debt to multiple collection agencies. Each time I explain to a Debt Collection Agency and they withdraw the claim, Verizon is finding another one to harass us. I just received a fourth one.

We are hoping that someone at Verizon will stop this harassment and make sure that this won't happen to others either.

I called verizon omen 10/10/16 to set up a new prepaid account, and The first rep that I had spoken to said everything was fine instructed after asking for my credit card instructed me to turn off the phone put the sim card in phone and my account would be activated; unfortunately that didn't work which caused me to call back spoke second rep who ask to place me on hold twice while she research the issue. I was on hold for 12 minutes without her checking back then I was blind transferred. To be placed on hold for another 12 minutes or more, then 3rd rep answered told me I wasn't charged she need she need to place the order, because she had no record of an order being placed, doing that time she said I was never billed. She finally got the phone activated. I called my bank and showed 2 charges in my bank account said vzw and the rep told me they never charged me. I called back the fourth time spoke with 4th rep who said she has no record of an order or charge to my credit card so I ask for supervisor and she placed me on hold, no sound then music playing as if I had to make a selection to press an option, so she called me back from a 610 area code number said she had the supervisor on the line and transfer me. I explained to supervisor she said they didn't charge but she showed 45.00 dollars and that was done at the store and I explain I was never at the store at home and called over the phone so she insist to call my bank to verify charges in my account so we conference in Wells Fargo Bank spoke with Personal banker and she confirm my card was charged twice supervisor said she show no record refuse to credit me back claiming she had to check with another department because it showed someone at the store charged my account; then she said she was releasing the call from the banker to speak with me on the phone to resolved the concern but she HUNG UP and never called back. Verizon wireless use to have the best customer service there is but that has changed over the year, it is horrible like the rest. A supervisor who acted unprofessional who manage or oversee other representative in her department, and this is new Verizon. I advise that is fraudulent.

I had a contract with Verizon Wireless and two months ago my contract finally expired. I was never satisfied with Verizon Wireless and was really happy that my days with these guys were finally over. I switched to another mobile service provider.
Then, one months later I received a bill from Verizon Wireless! I contacted them right away and demanded some reasonable explanation. They billed me when I was no longer their client. Their rep said that was probably a mistake and promised I'll get a full refund, but that never happened and it's over a month now! Every time I call them I get nothing but empty promises! Some things never change.

I have been a Verizon FIOS customer in Long Island since they came, about 10 years ago. I am about to renew the service contract with Verizon for another 2 years (the 3rd or 4th time!) but they have changed their business methods and ethics drastically. First they want me to either buy a new router (although I've always had a free one from them from the very beginning) or pay a $3 "monthly maintenance charge" if I choose to keep the existing one. Second, the used to give me some more speed or some service add-on every time I would renew the contract, but this time it is an increase in service, take it or leave it (reminded me of Cable vision 10 years ago!). Their customer service reps are bored and tired, they don't really care if you're happy or not and are not even bothered if you tell them that you think of moving to the competition. It is just not the same company that was 10 years ago until a few years back - all they care now is new customers (to whom they offer great deals to get them in!) while the competition got much better, offering better deals. I am seriously looking into leaving them, although the overall quality of service was good - but it is not everything, if they don't care about you!

Moving to an area where Verizon does not offer the same services I have currently. Contacted Verizon 2 weeks ago and was told that services could be canceled without penalty due to above. Today I am told that I will have to pay a penalty in order to cancel services plus I received emails to my account indicating new service being installed at current location. What gives?

I called the Verizon sales department because I wanted to switch two of our family phones from Sprint to Verizon and because Verizon was offering a weekend promotion that discounted each of the two phones I wanted to buy by $200. The salesperson helped me with the phone details and the Verizon plan that best suited us. I then asked about trading in the old phones - she said that Verizon would purchase each one for $200 under another promotion. Running all the numbers, the deal looked good to me and I finalized everything.

I received the phones a few days later, along with several emails from Verizon, welcoming me as a customer, explaining how to activate the phones, etc. One email explained how to trade-in my old phones once the new phones were activated and the content from the old phones was transferred properly. I went to the local Verizon store to turn in the old phones and it turns out that Verizon would not honor both promotions - the discounted new phone purchase and the $200 per phone old phone trade in. I spoke to Verizon sales and the salesperson was extremely apologetic, said I shouldn't have been offered both promotions, that she would give feedback so that the original salesperson would get retrained, and so on, but offered nothing as far as a better solution for me. And she believed that I had been offered both promotions because it was obvious from my account that I had paid a discounted price for each new phone, and she could see that I had been emailed the information about how to trade in my old phones for $200 each.

A few days later I completed a customer satisfaction survey that Verizon sent me, giving them the lowest rating possible on the interactions I had with the original salesperson. At the end of the survey I was told someone would contact me to discuss this further but so far no one has (and I'm not holding my breath.)

I was planning to switch a third phone from Sprint to Verizon once that phone's contract is finished, but I am definitely rethinking that. Just thought others might like to know about this experience.

August 2014 I began receiving text message's stating I was over my data limit and Verizon was adding more data to my bill. I would receive several messages a day. I would call Verizon sit on hold for up to an hour to be told by the agent that they were having problems with their system sending out text messages, they would no your good. I would hang up and within 15 minutes I would get another text message telling me I was out of data...this went on the entire month! In Sept. 2014 I received a bill for over $1200. I called Verizon and told them I was not paying this bill. I would pay my custom monthly bill. They would not own their data text problem so I left them. By the end of October they sent me a bill over $5000. I am not paying this bill. They are unethical and fraudulent. They have now given it to the third collection agency and I once again told collection agency what happened. I am not paying this bill! I will pay my custom monthly phone bill and not a cent more.