Verizon Fios / the cheating practices of verizon, specifically of verizon fios
My name is Wascar Guerrero; Ridgewood, New Jersey, 07450. I want to sue the cheating practices of Verizon, specifically of Verizon Fios.
An agent from your company called my home number [protected], Mr. Armando Llerona [protected]) based in Newark, offering me 200 dollars of spending Money at Circuit City, TV, Phone and Internet Services for the value of 115.95 for one year including movie channels, the Hispanic packet and Sports. I accepted the offer but before we closed the deal I had him repeat to me again what he was offering me and I even told him I expected the company to do what he was offering me.
Two months alter this I hadn’t received the certificates to shop at Circuit City and the Bills for all the services were being billed separate; TV and Internet in one bill and Home Phone in another; and the sum of all of those services was over 200 dollars. For this reason I decided to contact Verizon so that they can investigate what was happening. I got the chance to speak to Mr. Armando Llerona again that said his apologies and referred me to another department so that they could resolve my problem.
After talking to the other department they said “You don’t qualify for that offer of the 200 dollars”, and also they said I hadn’t made a contract of the three services together so that I can get the discounts and that the quantity of channels that I had according to the plan they couldn’t leave them for 115.95 plus taxes. They also said that the speed of the Internet that they had authorized was valued for a lot more than what Mr. Armando Llerona had offered me. Finally they denied what they had told me two months before and they spoke to me in an arrogant and disrespectful way. After all, the agent that spoke to me made, on his own and without my concern, another contract for 209.75 and sent the charge to my credit card. Mr. Armando Llerona never answered my phone calls and everyone just forgot about the case. I ended up cancelling the services from Verizon Fios and went back to my old company Cable Vision who welcomed me back with discounts and offered me to pay the fee of breaking Verizon’s contract.
I am doing this because I have noticed I am not the only person here in New Jersey that this has happened to and it is necessary that the community knows about it and hopefully no one else is abused by this two faced company.
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