>>I am just really surprised that a company like this
>>can be this disorganized on a product that everyone
>>knows is costing them a fortune to roll out.
Boy, you said a mouthful!
I said virtually the same thing just an hour ago! How can a behemoth like Verizon be run like some newborn startup??
After fighting with them for 2-3 weeks over their deceptive advertising practices -- (I challenge you to find ONE ad for FiOS that mentions HDTV and does NOT fail to mention that it is not standard with their "premiere" package) -- I finally got an HD set-top box in the mail yesterday.
I set it up, as per the instructions, and then called in to activate it. Problems, though. Turns out the serial # wasn't coming up. There was just no record of the box I had in my hands. And when the number finally did come up, they told me I'd have to wait 24 hours because since I was supposed to have received the box on Apr. 3, and NOT Mar. 27, the computer wouldn't let them unlock it because the arrival was before the scheduled "install" date.
So they tell me there are no boxes available. Fine. But then they find one earlier than expected, ship it, and it arrives early (pleasant surprise). Okay. And even though an actual human begin HAD to have sent that box to me, because the computer says NO, their hands are tied, and I have to sit around and wait for them to untangle would should be a flip-of-the-switch task?
That's some pretty epic failure, Verizon.