Verizon Fios / terrible technical support!
Words cannot describe how angry i am at verizon fios's tech support.
Last monday, i began having e-mail problems. I could receive e-mail from everyone, but could send to no one. I called verizon tech support, and was told to enter my e-mail address on the " whitelist " form. Two hours later i had e-mail for about an hour. I called again, and a technician " took control " of my computer to diagnose the problem. He deduced that my e-mail [ incoming and outgoing ] were wrong. My settings came from the web provider who hosts my website. I advised him that the settings worked fine for the last 3 years, and began having a problem just last week. He said this was impossible. He advised me to switch my e-mail settings and i would be fine.
Now this tech session would have been much more productive if this young american could have spoken english. This will sound racist, but at this point i really do not care. I felt i was talking ll coo j, or another rapper. I understood little of what he was saying, and had to have him repeat himself constantly. He also forgot the most important part of communication. Listening.
After about a week of not being able to communicate with clients, i called to speak to a supervisor. Again, this will sound racist, but i think i got transferred to bagdahd. The person on the phone spoke little if any english, and literally would not listen to any of my explanations. He reiterated the previous tech's thoughts and told me there is no way my settings could have worked. He also had control of my computer, and took the liberty of changing the settings to verizon's. He said it would work fine, and we parted.
Of course, it did not work, using either account settings.
On a hunch, and to be fair, i contacted my web-host. A tech rep literally took less than 1 minute to find, and fix my problems. We changed some settings in the internet explore menu, and i have had no problems for 24 hrs.
My question is why do verizon tech people not have this basic knowledge.
I am disappointed to say the least. I cannot for the life of me understand how a company can hire people who lack even basic communications skills. Are they aware of how difficult it is to get any help, if only one person speaks intelligently enough to be understood?
I'll probably be shopping around for another provider soon!!!
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