Verizon Fios / poor service and failure to follow up with complaint made on more than on occasion!
Our system which includes TV, DVR, Phone and Modem has not been functioning to an acceptable capacity for over a month. We have spent a lot of time on the phone trying to trouble shoot, have been disconnected from the person, line on numerous occasions. We still do not have a technician out and servicing us. THIS IS UNACCEPTABLE SERVICE.
WE ALSO FORMALLY REQUESTED A REBATE FOR THE PAST MONTH OF THIS UNACCEPTABLE SERVICE. I am again calling them this evening 1/10/08, so far I was disconnected once and on hold for the past 20 minutes listening to Christmas music.
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