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Verizon Communications / iphone6... assurion debited $300 for a non returned phone that I returned

United States

Assurion debited my checking account $300 for a phone I returned immediately. Apparently it was lost by the post office. My beef is that when I called and spoke with a customer service rep she saw the problem once she looked in 5 seconds, why can't they check to see if I'd sent the phone BEFORE they grab $300 from my account? Expecting an immediate refund I was told it will take 5-10 business days. I told her that was unacceptable and wanted to speak to who ever was her manager. The next lady I spoke to just parroted the same company line so I told her I wanted to speak to her boss, she told me that she was it and there was no one above her and was I believe painting her toenails at the time as she seemed to care less. I'll be canceling my insurance and will roll the dice moving forward. Be careful with these people because they could care less.

Br
Jun 20, 2017

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