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Verizon / billing error, technical difficulties

1 AL, United States

I'm having a problem with my billing and technical issues. I used all my minutes but Verizon provided bonus minutes at my request (8 yr customer). But the bill did not reflect the bonus minutes. I accidentally paid the whole bill and called to get a credit back to my credit card. Verizon (supervisor level) told me their system only allows for a credit to my account. I refuse to accept this and will cancel if they do not credit my card but also credit my entire month of service ($160). I've spent over 6 hours dealing with cell phone issues, backup assistant issues, now billing errors. I just want to talk on my cell; I get no thrill out of shopping for cells, talking to their reps, dealing with their technical difficulties and system limitations. A supervisor's supervisor is supposed to call me tomorrow to tell me their decision. I also told them to read their notes; I'm tired of having to start from ground zero everytime I call.


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