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Vacation Network, Inc. / Failure to refund membership fee

31Martinez, GA, United States
4.15
Contact information:
Phone: 7068601120
My husband and I attended the sales presentation after receiving offers for free airline tickets. I had reviewed the reports on this website and other "scam" sites, but we decided that we would check this out for ourselves. After the presentation, we purchased the membership that included "the right to purchase 2 weeks of vacation per year" for $4299.00. After getting home and reviewing the documents, as well as pricing some of the locations that were mentioned in the presentation, we decided this was not a good value. The yearly fees were as much as some of the vacations would have cost. We attempted to make a reservation and were told that they would not even check on the possibility because there was not a 60 day advanced notice, even though the sales person in the presentation told us that they would always check for last minute bookings if it weren't busy season. This was confirmation to us that we did not want to continue with this membership.

We contacted our attorney, who advised us to rescind the contract immediately. We sent the right to rescission letter and sent it via certified mail on November 5, 2008. I called to follow up and could not get anybody to return my calls. After informing the receptionist that our attorney would be calling, we finally received a message from a gentlemen stating that our refund would be processed on December 13, 2008. Today is December 19, 2008. I have called the corporate office and have been told that I would have to leave messages. I have not received a return phone call and have not received my refund.
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Vacation Network Inc. Logo Vacation Network Inc.
Customer Service
Overall Satisfaction Rating

24 Reviews
3296 Summit Ridge Parkway
Building 1900

Duluth
GA
United States - 30096
+1 888 889 9523
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