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USPS / box delivery service

1 United States Review updated:

Sent 2 boxes to the same exact address in Puerto Rico from the Watauga USPS office in December 2015. 1 of the boxes made it to its destiny but the second got lost. I ended up submitting a claim which they never responded after 2 attempts, several calls to the Consumers Affairs office in Fort Worth, TX that they never responded, and long hours waiting for an agent on the phone. In case you have never contacted USPS 800 # their average hold time is 1 hour. 31 days later after I got the box back to my house with a sticker saying that the box was undeliverable/person unknown, really? BUNCH OF LIERS!! How come the first box, which went to the same address made it fine?! I took the box back to the Watauga location to see what they had to say about the incident… and you would have thought they would accept they messed up and offered a solution for the inconvenience they caused.---I‘ve worked in customer service for years, and the least I would had offer to an upset customer is a free overnight and a big apology…right? Well no, instead the lady, who was in charge of the office, said she could resend the box through the same cheap service…really? How in the world you think I am going to give my box back to the same guys who lost my box??! Like they say “you get what you pay for”. I thank God for Fedex and UPS, my new package delivery companies!

Jan 15, 2016
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  • Jo
      18th of Jan, 2016
    0 Votes

    My mailing address is po box 1094, volcano Hawaii.I have had the same address since Feb 1st 2012.On November 1st of 2015 i moved to 17-428 ipuaiwaha st keaau hawaii 96749 and changed it as my permanent address because i thought my husband was comming home from the hospital and it was wheelchair accessable Anyhow he passed away and i returned back here on December 1st at PO BOX 1094 Volcano Hawaii because i could not afford to live at the other address.I am not getting any important mail, only junk.And yes i did another change of address here in Volcano on December 1st.I have some important documents i need to receive and my credit card statements have been resent back.Please advise as to when i will start receiving my mail again.Mahalo for your time, Joline Ten Eyck

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