US Airways / Horrible flight, bad flight attendants, no help
During a US Airways Flight on July 1, 2008 from Portland to Phoenix, the flight was late coming in and late departing. No big deal there. I was in seat 11B (safety exit row), and a lady behind me had a baby about 10 or 11 months old. Shortly after takeoff, the baby filled its diaper to capacity, and everyone in the nearby rows was gagging from the smell. The mother left the child in the diaper and the kid was going crazy. I leaned back against my seat and this smelly child grabbed the top of my head and pulled my hair. Mom pulled him back, but she couldn't make him sit down (would you want to sit down in all that crap?) and while she held him, he continued to kick my seat back. Then the screaming started and added more to the kicking. The smell was overbearing and the flight attendants said nothing. Finally, the young mother asked if there were changing tables in the restrooms of the plane and she was told "No" - the attendants could have helped her in some way (to help us) but they didn't. About 45 minutes later (the captain had told us we would have a longer flight due to weather and diverting off course to avoid it), the mother decided to change the kid's diaper in her seat. Oh, what fun that was.
The flight attendants did not ask her to control her child, they did not help her to find a more suitable place where she could change her baby that wouldn't kill the rest of us, and they never checked on anybody (like me) after the kid yanked the hair out of my head twice. I spent a little over two hours sitting pretty far forward in my seat between two other very irate people.
The attendants did not do anything about the smell either, which made at least one person very sick.
Oh, and speaking of sick. When the guy next to me first got on the plane and reached for a magazine in the seat pocket in front of him, out fell a used barf bag that nobody had thrown away. Isn't that a bit of a health hazard??
I don't think I'll be using US Airways again any time soon. Zero customer service or assistance when you need it. And that was a $400.00 ticket.
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