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UPS Stores / false shipping charges

United States Review updated:
On two occassions we sent personnel to UPS Stores in Florida to send packages to New York. We insisted that these packages be sent the cheapest way possible, which would be UPS Ground. We were told that forms needed to be filled out, and they did not have UPS Ground forms and gave UPS 2nd day air forms. The persons sending the packages are not obviously knowledgeable to shipping charges. We were charged $558.59 for 2nd day air packages being sent vs. $110.58 which would have been charged for ground packages. These packages contained clothing to be donated to a local charity, WE DID NOT NEED THIS PACKAGES TO ARRIVE WITHIN ANY SPECIFIED AMOUNT OF TIME! We feel we are being scammed by the UPS stores. They can send packages UPS ground, but are scamming people into sending them 2nd day air.


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  8th of Nov, 2007
Agree Disagree 0 Votes
Not only that, they are rude beyond belief. The UPS store in Haddonfiled NJ is owned by a man who is the rudest person I've ever met. I hope his store fails!!!
  31st of Mar, 2008
Agree Disagree 0 Votes
Were you doing business with this man, contributing to his profit margin or were you dropping off a package to the store where UPS is making the profit and this store owner is servicing you and not in the revenue stream. This is the real world people are in business to make a profit not to provide you a convenient place to drop of your package while you do no real business with him and he has to pay the rent and gas phone and such. If you ship at his counter with his shipping # then he makes money. If have your own Account # then you need to go to UPS directly., UPS is misleading you and taking advantage of that store owner. Not to mention putting their own drivers out of work.

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The UPS Store Logo The UPS Store
Customer Service
Overall Satisfaction Rating

160 Reviews
6060 Cornerstone Court West
San Diego
United States - 92121-3795
+1 858 455 8800
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