The UPS Store reviews and complaints 1
View all 355 complaintsThe UPS Store - abysmal customer service
I used UPS Store #5851 to send a package via USPS International Priority to Hong Kong. I was charged $45.00 in what the receipt simply calls "International Shipping." When the package arrived in Hong Kong, I was told by the recipient that the actual shipping on the package was $27. When I called the UPS Store to find out why I was charged $18 more, I was told it was an "up-charge" based on a "percentage" of the actual shipping. If truly a percentage, it would not even out at $45.00, and 66.666667% is far too high a percentage, I think. There was nothing to warn me that there would be this extra fee, nor how much it would be. I was told, like on the receipt, that this was merely the cost of shipping. When I explained this to the owner, she became very patronizing and snippy. In a sarcastic tone she told me that she "didn't know [she] had to make [me] aware" of the extra fees and that these fees were mandated by the UPS Store at the corporate level. When I called the UPS Store corporate customer service, I was told that there were no extra fees mandated by the UPS Store corporation and that individual franchises were in control of their own pricing.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I just had a similar rip-off experience in Oklahoma City. I was charged $10 extra dollars for a roll of stamps. It was my own fault for not doing the math in the head when I was paying for it but I was in a hurry and had a lot on my mind. I called them when I got back to work and the guy said it was an "up-charge". I said "But $10?!?" I told him I'd know better next time. UUGHH! What a total rip off!
Gotta agree with everyone here. 2 weeks ago The UPS Store [corporate] released a 50% of ANY service coupon. I have a framed pic that needed to be shipped to a friend, app. 30X24X3. I took it to my local UPS Store and the clerk wrapped it in bubble wrapped and dropped it into a 39X33X8 box of packing peanuts. I gave him my 50% coupon and he said he accepted it. WITH the 50% discount, to do nothing more than package the picture, he charged me $28.83. I called another local UPS Store afterwards and the clerk told me it would be around $15 to package it up - without the coupon.
When I called The UPS Store National Customer Service I got a "Jason" attitudinal drama queen that initially didn't want to give me his name. They don't answer their CS calls with who they are - that's a red flag right there. I politely gave him the facts and Jason quickly interrupted me to tell me that $60 to package it up is "very reasonable". When I laughed and said he was out of his mind, he hackled up and the hissy started about how they are all independently owned, they set their own prices and corporate takes NO responsibility for what they do.
They're all crooks, they offer no service or guarantee and they don't care about anything except how much moeny they can steal from you. I've never been a UPS fan, always thought their shipping costs were way too high. Now I have another reason to never use them and make sure that I spread the word, too. Awful, awful & crooked. A winning combination!
Any place that offers postal shipping that isn't an actual post office will up charge and they won't tell you because then no one would ever buy postal services from them.
Hello there,
I most recently had another issue with the UPS delivery in my area. I live in Pittston, PA. I have had numerous packages returned with UPS stating I had moved. I have called numerous times to the 800 number on the site and have even gone to the local delivery office several times. This final time for me was the last straw. I called the 800 number once again and did not hang up until I got the corporate number. This was after speaking to 4 people and 2 hours on the phone because no one wanted to give the number up. After I finally got it I called and spoke with an Elaine who assured me the senior manager of the delivery station by me would call me about my issues. I waited 3 business days until I called corporate back. This time I spoke with a Tamara who was totally rude and could not help me. After I asked her who was in charge of her, she replied they were all managers, big deal; she has to report to someone. She finally gave me the name of Scott Davis. When I asked to speak with him she said his mailbox was full, then I asked for his number she then said he didn’t have one. Funny, how could his mailbox be full if he doesn’t have a number? So then I asked for his email address she gave me customerrelations@UPS.COM, which goes right to the group I was speaking with. After I told her I needed to speak to someone higher than her, she hung up on me. Great corporate office they got working there! I called right back and got a Molly, who also told me she would have the manager of the local delivery store call me. It will not happen and I think it is absolutely wrong that you cannot speak to anyone higher, if not just to let them know the experience consumers have with not only getting things delivered but the overall customer support you receive once you call in with a complaint. Anyway that was my two cents, I hate UPS and if I had a choice I would never use them again.