I have been a customer since they oppened the store 3+ years ago. The store just changed ownership nov-dec 08. The new owner has no idea what customer service is. I will be leaving and not using any ups services. I feel if they can franchise to such a person what goes on behind the sceans. I had an araingement for the last 3 years that I will pick my mail up at least once a week. Now all of a sudden the new owner wants me to get a new box because I have too much mail. I have not had too much for three years but all of a sudden it is a problem. I would have considered a larger box when my contract was up if she had used a little tact. But instead she threatens me with storage fees.