The UPS Store — awful experience
Well I had seen this location as a mailboxes etc. for many years, and had not step foot in it since its conversion into the 'ups' 'store'. I put quotations around ups, because as it would occur to me through a phone conversation with a 'customer service' representative, that UPS has no affiliation with the 'ups' 'store', and that they do not even exclusively ship UPS, but in fact they ship any method, USPS, Fex, and UPS... SO essentially what I would discover is that this store is just a 'hub' to wop a hefty tax on whatever items you intend to ship, and charge you ABSURD amounts of money for packaging materials, and RIDICULOUS packaging fees to drop some of their brain-fritteringly expensive packaging peanuts into your box and half-assedly slap a strip or two of tape ontop of the box.
My experience with this 'store' started when I had a large quantity of ebay items I needed to ship in a box. Not a ridiculously huge box, but not necessarily what you would consider small, but not something I would ever expect to pay more than 40 dollars to ship(as I would later discover thats even more than what UPS would have charged me, if I had gone to their dropoff location directly).
I knew there was something shady about the place when there was no shipping, packaging, or service pricing to be found anywhere on their giant board. And what kind of 'store' does not list pricing for their products and services, I could not tell you. Perhaps some sort of used car dealership or the like, is the only type of place that I have ever seen such grimy sleezy sales tactics. After spending a mind-boggling 35 dollars for 2 'feet' of bubble wrap(oh so carefully 'eyeballed' by the sales woman), which definitely could not been more than 8-9 inches, and a bag of peanuts, I went home and packaged my box. Now this 'bag' of peanuts was supposed to contain 3 cubic feet of peanuts, but I could tell you that the box itself was not more than 3 cubic feet, and with all the items packed in it, the peanuts were hardly sufficient and left a solid 5-8 inches of space at the top of the box. I left the box open, placed it in the back of my mothers station wagon, and proceeded back to this same rip-off joint(within some bizarre logic that these turd spulunkers' packaging prices would not share similarities with their shipping fees), After having purchased tape from the local walgreens, as to avoid having to drop another 15 bucks for their packaging tape; I walked the package up to the counter and asked for another 3 dollars worth of the packaging peanuts(1cubicfoot), and the lady at the counter said 'OH, Dont worry about it, Ill take care of it'. When you are in a store and you ask to pay for an item, and the woman says 'Oh, Dont worry about' You assume such a statement implies some lack of charge. OOOOOOOOH nooo, not with these motherless sons of satan-lucifer himself. Even though I had tape, and wanted to put my own peanuts in the box, she CHARGED me 10 DOLLARS!!! just to put some peanuts and haphazardly 'cram' my box closed and slap a piece of tape on it.
Now you don't discover such inconsistencies until after you get the 'receipt' which is hand written, I guess as to avoid any real records of the dis-service you have been dealt.
Here is where it gets really scary: Shipping.
To ship the items, this woman charged me over 85 dollars, plus ten dollars for the packaging, plus 30 dollars for packaging materials. Now you could say i was a dope for handing her my card, but having not been to UPS in a while(loyal USPS customer), I figured somehow in my peanut-sized brain, that this is probably what they charge for such an item, and I handed the woman her card. Once again I received no printed receipt, no tracking number, and in my sleep deprived and fed-up state of mind, I drove home and went to bed.
I woke up and came to my senses, and began to realize exactly what sort of stinky, foul, tepid, DISGUSTING, rip off had occurred earlier in the morning, as I began to talk to UPS, and use the same dimensions for the box, value of items, and weight of the box... I would begin to discover how much these mother-'forgetters' charged me.
the quote from ups, as per online and over the phone, came to about 29.99 ROUGHLY. That means that these 'forgetters', 'forgetting' charged me OVER DOUBLE what it would have cost to just take it to UPS myself, and that their packaging materials(meager and useless) as it was, ALONE, cost what it would have cost me if I had gone to home depot for my packing materials and, then gone another block and a half to the ups dropoff location. I will NEVER ever 'forgetting' step foot in these mother-'fogetters' store, ever ever again. to have spent over 134 dollars, for an item, that could have cost 100 dollars less, to ship(mind you almost 4 times the amount of the shipping itself), if I had just driven another mile and a half, its so unbelievably frustrating and ridiculous, i am JUST glad I did not ship a larger, more expensive, and heavier item. That is the only thing I am grateful for out of this whole ordeal.
I would later also find out that these stores are individually owned and run, and are completely reliant on their revolutionary war 'tariffs' that they charge their unknowing 'clients'. They have no affiliation with UPS, and without prices on their big board, and a customer service branch to handle any issues, you can assume, if you're screwed, you're SCREWED.
The stores employees and manager made no attempts to rectify the situation, and when they saw me walk back in a week after they were supposed to 'call me back'(never received any calls), to rectify the matter, they almost look like they pooped themselves a little bit. Maybe they had fully comprehended the nature of their rip-off operation, and assumed I was going vigilante, because any sane person could after dealing with such 'services'. I was given no receipt once again, and told that they had done me a FAVOR by 'squeezing' my box into a smaller dimension threshold for 'savings'. I can only hope that this woman was right and instead of the already astronomical and insane rip-off pricing I paid, I could perhaps, have gotten ripped off even more. Mind-blowing.
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