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UPS / lost package and ups claims they never got it

1 Chicago, IL, United States
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Sent a package via UPS back to Sony using a sony box and prepaid label. UPS has no record of the package being scanned into their system and refuse responsibility. The package was picked up in a UPS pickup box at my place of business by the local UPS driver where pick-ups are done daily. UPS would not give me the time or day. their response was it was not scanned so they are not responsible. Beware!!! No sympathy, nothing. Of coarse Sony will not give me the time nor day either, stating its UPS's issue. When I call UPS to initiate a complaint they point me back to SONY since they are the ones that printed the label, and of coarse Sony says they have no involvement since they have not received the package, call UPS. I have been going through this back and forth game for nearly 2 months now. The package got lost somewhere between the driver and the UPS warehouse yet it's my issue because it was not scanned.

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