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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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3:43 am EDT
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UPS package left on a sidewalk

Ok, I had my fair share of bad times with UPS(all involved missed deliveries and claiming I was not at home) but nothing like that before. I only use UPS when it's the only option that online seller offers you.
I was waiting for a delivery which was suposed to come from 10 am - 2 pm. Having not received anything I decided to come downstairs to see if they slapped a note on the door again claiming that I wasn't at home (I live in a condo with an intercom). So it turned out the intercom was broken that day which I wasn't aware of. I found my package lying near the entrance of my condo! It was practically on the sidewalk. Any random person could have picked it up and it was worth 140$ of computer equipment. I don't understand how they could just drop a package that REQUIRES a signature. I always provide both cell and home numbers but they never call like Fed Ex or DHL do (if there's a problem with delivery). I'm glad I was lucky that it was still there when I came down. It's a mistery to me why so many online sellers use UPS as an only option.

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HeatherP
, US
Jun 02, 2009 11:18 am EDT

I used to work for a pool company that shipped via UPS. I did the damage claims. Man where there damage claims. It was like every other order came damaged! They are not very careful of how they deliver things.

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11:19 pm EDT
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UPS ups is the worst

I worked for UPS for three years, two and half as a supervisor (Upstate New York). They break every labor law imaginable. I had to file a sexual harassment suit when my boss called me on a vacation week. 3 times in 24 hours, two of which were at 1am and 3am and he called me a "f-in cu*t". They have such uneducated package handlers working for them that they don't think anyone knows the law, and that they can treat people like dirt. And it's sad that they get away with it.
They've got so much money to brainwash people with advertising that surprise, it works! Advertising and brainwashing is the name of the game now'a'days. Not laws.
I would NEVER ship or support this company in ANY way.
To prove a point managers would throw dell computers around the warehouse. They would scream that they would f***ing kill employees every single night. They would talk about f***ing females in front of the 10 females in the entire warehouse.
Seriously, it is the grossest company I have ever known of.
If any employee brought in a camera, or if anyone actually did a real audit of UPS in upstate NY, they would be shut down without a doubt.
I would testify in anyway I could be of assistance.

Oh yeah, and concerning customers. They refused to give out a number. I worked in the office sometimes with clerks, and seriously customers are an annoyance and joke to them.

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proudmommyof5
, US
Sep 09, 2009 5:28 am EDT

I don't think it matters what state you work in for UPS. I worked for UPS in So. Minnesota. I swear all the UPS drivers are as* h*l*s! In my time working for UPS, I have never felt so discriminated against in any job as I did them. I was the new person hired and ok I expected to be on a job no one else wants and I was fine with that- but what they did was place me in the semi trailer and I had to fill it with all the packages coming down the conveyer. They have you stacking boxes so fast, I don't know how anyone could keep up with it. Boxes were crushing all over the place, falling off the conveyer. It was absolutely horrible. They worked me so hard I had to bring barf bags with me to work just in case. I don't mind a good workout but this was beyond anything I had ever dealt with in the workplace. I just couldn't keep up and no one would jump in the trailer to help, they just stand around and watch the packages fall all over the floor. Alot of rude people working there.

Christmas time there was a big sign posted on the bulletin board that they were not to give me a Christmas gift, that to was not very nice. I don't mind if I am low man on the totem pole and not supposed to get a gift but did they really have to post a sign? Then when I was done there ( they ran out of work) you never hear from them again. It bothered me so much I wanted to sue UPS. Never did, I am not the type of person to sue companies or anyone for that matter but I certainly felt discrimination while working for this company. I have since moved on to bigger and better things running my own successful company but still notice nothing has changed when they have to deliver my packages I still have to deal with the bunch of as* ho*es!

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MMC
, US
Jun 03, 2009 5:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I made the mistake of working for UPS during winter break from college one year. They were eager to hire me because I was a female, and they needed driver helpers. They made me call in every morning, and pretty much laughed and said that they didn't need me to come in.

The one day that they told me to come in, there was ice everywhere and I didn't think that I would be able to make it in, but I went anyway. I went with the driver and we drove around delivering things, and he told me that i wasn't going fast enough. At the beginning of the shift, he told me never to exit the truck without having 3 points of contact, but towards the end, he was telling me to jump out. In my effort to hurry up and avoid being yelled at, I twisted my knee very badly. This left me unable to return to working as a driver helper, and they didn't have any other positions available.

I informed them of this, and they didn't seem to care. I still had my uniform, and was supposedly not going to be paid until I returned it. When I went to pick up my check, they gave it to me, and told me to bring my uniform in later. I started working night shift somewhere else, and my younger sister woke me up one morning very upset because a man had been at the front door, in a black shirt, and his own private vehicle leaving a 'card' for me. She picked up the card and brought it to me, and in the time being, the manager that had left it, called the sheriff's dept. and told them that I was 'avoiding him and hadn't returned any calls, and had stolen a uniform.' On the card he left, he wrote on the back in big black letters.."IF WE DON'T HEAR FROM YOU IN 48 HOURS, WE WILL PRESS CHARGES FOR THEFT."

So, the sheriffs deputy shows up at the front door to 'mediate.' Instead, he patronizes me, and high fives the district manager from UPS. He tells me to 'give the uniform back.' Sure, no problem. I give it to him, and he stands on the front porch of my parent's house BS-ing with the Deputy.

The fact that I never got a call (I don't live particularly close to a UPS store, and the one that I do live close to has odd hours, and in order to actually contact someone in management, you have to be able to get 'in' to the facility.) and this man shows up in his private vehicle and unmarked clothes that look NOTHING like what someone from UPS would wear, and then proceeds to park across the street from the house and watch to see if anyone is going in or out still drives me nuts. This was about two years ago, and I cannot stand UPS. I don't even like to buy things online that are shipped UPS.

Their unusual business practices didn't go unnoticed, my mom has been a manager for over 20 years for a well known company. She gave them a call, and I haven't heard from them since that time.

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3:36 pm EDT
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UPS lairs, deceitful business practices

I bought a Mac laptop from Club Mac. They use UPS (unfortunately) to deliver it. I received a call last Thursday from an automated UPS voice system that stated that between 8 AM and 7 PM that same day the delivery would be made to my home. I rescheduled my day to accommodate UPS, in order to be home to sign for the package. Early in the evening I checked the tracking number on-line and it stated that it was going to be delivered the following day. I was upset and called UPS. They transferred me to their Roswell, GA delivery depot. I was put on hold while they checked for my package which I decided to pick up at this location. I was on hold for over 20 minutes and when no one came back on the line I drove over to their building. The people I initially dealt with there looked around but could not find my package. The snotty-nosed female supervisor came out and told me it was still at their Atlanta depot. She was smug and did not care that I had lost my day because of her company. Even though they delivered the following day, which luckily I was home for, I hope that others planning to ship using UPS will select another courier service. UPS is a disgusting, pompous company who, like Circuit City, will hopefully go out of business soon.

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12:38 am EDT
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UPS - dog killed by ups truck in his own driveway

My 3yr. old ., 65lb. Boxer was killed this afternoon in his own driveway. This was witnessed by my husband. The driver was pulling up our driveway and said he saw my dog run to the side of the truck and he thought my dog had run on around to the back, so he sped up. My dog was still at the side of the truck and his head was crushed by the rear wheel tire a...

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10:44 am EDT
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UPS missing package

I ordered a power cord for my laptop from DiscountElectronics.com. An attempted delivery was made to my home address, and I changed the delivery address to my work address.
The package was delivered, but UPS did not change the address and the person who signed for the package returned it, since it was thought that it had been delivered incorrectly. UPS did not change the address, or give any indication that there was a change to the delivery address.
Now the package has disappeared, they do not know where it is or are not willing to investigate any further.
I'm without the package that I paid for and they are expecting me to try and track it down.
Pam at UPS was not very helpful, she can be contacted on [protected].

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youto
Upper Darby, US
Mar 07, 2011 2:00 pm EST

I PLACED A BOX IN THE MAIL BOX TO BE RETURNED TO SHIPPER. THE BOX IS LOST THERE IS NO INFO ON THIS BOX IT WAS SHIPPED A WEEK AGO MARCH 1ST.
UPS TRACKING# 1Z2301029098384303

USPS TRACKING # 9158901003013476614486

Debbie Curtis-Magley
Debbie Curtis-Magley
Atlanta, US
May 26, 2009 12:49 pm EDT

Hi Janet:

Can I help? I work with UPS Public Relations and I'd like to connect you with our Corporate Customer Relations team. Please send me your contact details and the shipment's tracking number to upsfeedback@ups.com.

Hope to hear from you.

Debbie Curtis-Magley
UPS Public Relations

P.S. - I also sent you an e-mail about your complaint through this site.

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10:34 pm EDT
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UPS delivered to wrong address

I own a small computer store in which I build, sell and repair computers. I orderd some LED lights
and an LED light headset from a company in Nevada. The assured me that they would ship the
items the same day and we calculated that using UPS ground, the shipment would arrive by
Friday May 9th even with delays. According to UPS tracking, the shipment was due to be
delivered on Friday May 9th and it was sent in two boxes, both to be deliverd on the same day.
Some of the parts were for a custom built gaming computer that a customer ordered for his
son's birthday on Sunday May 11th. It is a $2100.00 computer. I received the box from UPS
with the LED light headset but not the box with the important parts for the computer.
According to the tracking number, my box was delivered somewhere else and signed for
by someone named Mary. We don't have a Mary working here. I called UPS and they told
me that I had to contact the business that I originally ordered the parts from to initiate an
investigation. I did and they said they would contact UPS which they did because UPS called
later that day. You would think that they would make the driver go out and try to find my
shipment but I guess not. Here it is Saturday, the customer was nice about the computer
but canceled the order because it won't be finished by Sunday so I lost a $21oo.oo sale. Does
UPS care? I think not. I want to thank the idiots of UPS for my lost sale and a computer that
will sit in my store for who knows how long because gaming computers are a niche market.
I'm going to look into taking UPS to small claims court to try and recoup some of the lost
sale. The customer told me that if I get a court date that he can work around he will
appear with me. Pretty nice, huh? Even though he has to scramble to get his son something
else for Sunday.

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LOLAVOO
, US
Nov 18, 2009 9:37 am EST

i had a similar experience. my package was an important gift for one of the kids. UPS insisted it had been delivered and signed for and that there was nothing they could do. nearly a week later, my neighbor from across the street and a couple houses down brought over a package he said had been sitting on his dining room table for the past week! Actually though i was angrier at the neighbor for not bringing it over sooner...But that being said, i have never had a problem with Fedex. its just that with a lot of places online, they only offer UPS. i also notice when i send things, there are a lot more UPS points than other methods.

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9:23 pm EDT
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UPS item stolen

I recently ordered a piece of jewelry which was sent to me via UPS. The package arrived on time. When I opened it, all the paperwork was in there, but there wasn't any jewelry. An inspection of the package revealed that the postage had been ripped off of the original package and taped onto the package I received. I called the shipper who confirmed my suspicions; the original package was sent in one of those stretchy plastic white envelopes and the package I received was in a document envelope. My package had been opened, the jewelry stolen, and the rest of the contents re-packaged. A claim was filed with UPS. I would like to say that this was a rare instance, but when the UPS guy came to pick up the package as part of their internal investigation he said that this was "typical UPS ###". I won't ship with UPS anymore.

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10:47 am EDT
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UPS arrogant and unprofessional #

I am sick of hanging around all morning, waiting for a delivery, and then the guy comes and doesn't knock loud, as i've repeatedly requested, and never ever ever frickin' waits for me to answer!

I don't hear 100% and I am also physically disabled. I have repeatedly posted notices asking these jerks to knock loud and wait a decent length of time for me to answer — they never do. How is it, I can hear everyone else knock on everyone else's door — include the neighbour's door, and I can hear strangers knocking on my door, looking for someone... But never the stinking ups guy?

And there is no contact person available at ups. I am going to have to go to my disability advocate, and see if I can take legal action against ups. I'm fed up.

Do not use ups if you are disabled! They are arrogant unprofessional #.

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Debbie Curtis-Magley
Debbie Curtis-Magley
Atlanta, US
May 06, 2009 4:20 pm EDT

Hi Liam:

I'm so sorry to hear about the frustrations you've had with UPS. I work with UPS Public Relations and I want to help get this problem resolved for you.

Please contact me at upsfeedback@ups.com. I also sent a message to you through this site.

Debbie Curtis-Magley
UPS Public Relations

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dave s
Summerville, US
May 05, 2009 10:56 am EDT

The post office is a monopoly and they know it. Once they start getting laid off because of bad business practices, maybe they will learn.

People fail to realize, we get laid off because business is bad. That bad business is because of us, the people that worked there. Don't look at the economy or management; look at the individual actions that force customers away.

Most unsatisfied customers never complain, they just don't come back.

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2:36 pm EDT
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UPS worst delivery service in the world

UPS is the worst carrier in America! The level of incompetence at every turn--from the deliverers to customer service--is so great that it is a miracle that UPS continues to function as a company! In the past year, only one of ten packages has arrived at my house on schedule! One overnight package was "lost" and arrived two weeks late! Its too bad that so many companies choose to ship via UPS. This company needs to fail! May its stock plummet!

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abby75
New Kensington, US
Nov 07, 2009 5:29 pm EST

It is a shame that the BBB or other watch groups can not step in and start imposing monetary fines against UPS! The wallet is where you hit these ###s! I would love to see them all unemployed! America is growing weeker by the day, there is no pride in works any more. UPS is just one of many american companies that have gone to @#%$^ in a hand bag! I am very saddened to be growing older with ###s in charge...

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11:02 pm EDT
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UPS shipping damage

A very expensive amplifier was damaged in transit by UPS and they just don't care. The package was insured for $3, 000 and was left in the rain uncovered. It does not matter if the item is insured, they have failed to make contact to arrange the required inspection and refuse to issue a claim number. It has been two weeks now and nothing has happen. They offer no local phone number to contact the people who investigate claims. I suppose this will end up in court, the insurance is worthless if they won't even acknoledge the claim. Do not ship anything of value by UPS because they just don't care about you or your merchandise.

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JudyMiddleton
, US
Aug 23, 2018 9:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm continually getting damaged shipments from UPS. Today being one of them. I ordered canned fruit and it arrived as a ripped up box and damaged cans that leaked all over everything else that I ordered. I can't return it to the company that I bought it from but I get it replaced. I'm getting tired of filing damaged claims with the company that I purchase products. I personally will never use UPS to ship anything.

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Dorothy Goggins
, US
Dec 21, 2016 10:48 am EST

I shipped a flat screen TV through the Ups packaging store and when received it was damaged. A UPS rep came out the investigate the damage and reported it back to UPS. The TV was insured and Packaged by them. They responded that they were not responsible because it was not packaged properly. I responded back and told them they packaged it and i was told they were not responsible because the UPS store is a support entity to them and I must refer my complaint to them I forward this information to the BBB and they said no one would respond to their inquiry. Paying for insurance for your protection is a SCAM and someone need to do something about this. THERE are too many complaints and nothing is being done.

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tvsgael
San Marcos, US
Oct 18, 2010 11:13 am EDT

Yes, here's another UPS complaint. I just received a computer, bought on line and shipped from Tennessee. The original shipper verifies that the box was in pristine condition. When I received the computer, it wouldn't boot up to Windows. After some lengthy work on my part, I discovered that the hard drive was damaged, which happens when rough handling occurs. How can that be proven to be the fault of UPS? Well, for starters, the box had a two -in gouge on one side, that went all the way through, and a 1 inch gouge on the other side. This was the original Compaq shipping box. How can that kind of damage occur to a 10 lb box? Thankfully, but with a lot of wait time, Compaq has cheerfully honored the warranty, and I"m getting the replacement parts, but I still don't have a working computer until I install the recovery discs, then I have to hope everything recovers. The same driver apparently delivered the box with the hard drive, but he rang the doorbell and then left without getting a signature from me. He knew what he was delivering and probably was not prepared for a confrontation from me, which I was quite prepared to do. I will NEVER knowingly use UPS again. See picture(s)

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funeral gal
Bellevue, US
Apr 29, 2009 11:19 pm EDT

The same thing happened to me when I shipped some dishes that I had sold on Craigslist. I purposely used USPS (from a UPS store) to make sure that they were handlec with the utmost care; in fact, I paid an additional $30. in shipping costs to do this... I packed them with more bubble wrap than was really needed and insured each box. The dishes in two of the boxes were broken and when I filed a claim to compensate the buyer, they gave me a runaround and then declined my claim with no explanation.

While I don't necessarily have control of what shipper is used when I purchase something being mailed to me, I do have control of who I personally use and I will not be using UPS in the future.

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ajones
, US
Apr 29, 2009 11:07 pm EDT

they find it unusual for a customer to insure an item for $3, 000 but not request that a signature be required on delivery. They feel you are running a scam on them.

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4:37 pm EDT
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UPS lost package and ups claims they never got it

Sent a package via UPS back to Sony using a sony box and prepaid label. UPS has no record of the package being scanned into their system and refuse responsibility. The package was picked up in a UPS pickup box at my place of business by the local UPS driver where pick-ups are done daily. UPS would not give me the time or day. their response was it was not scanned so they are not responsible. Beware! No sympathy, nothing. Of coarse Sony will not give me the time nor day either, stating its UPS's issue. When I call UPS to initiate a complaint they point me back to SONY since they are the ones that printed the label, and of coarse Sony says they have no involvement since they have not received the package, call UPS. I have been going through this back and forth game for nearly 2 months now. The package got lost somewhere between the driver and the UPS warehouse yet it's my issue because it was not scanned.

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3:13 pm EDT
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UPS delivery problem

I ordered two living room chairs, which were scheduled for delivery to my residence via UPS. On 3/10/09, the initial attempt for delivery was made; however, no one was at the residence at the time. After the initial attempt, no further attempts were made, so I called the 800 UPS number to check the status of the order on 3/18/09. I was advised the order had been placed on hold for pickup at the local center. I vehemently denied making this request as the chairs are large and I have no means of adequately transporting the chairs; thus the need for delivery to the residence. The representative advised she would send a request to the local office because the order was scheduled for returned to shipper. As advised by the representative I spoke with on the 800 number, someone from the local office called me and advised there was some kind of mix-up with the address and the order had been inadvertently been placed on hold. The local representative offered to put it out for delivery to my residence for 3/19/09; however, I was not certain anyone would be available at the residence on that date, so I requested delivery for 3/23/09. The representative then advised she would put the order in for delivery on 3/20/09 and, if delivery was not possible on the 20th, another attempt would be made on 3/23/09. Indeed a second attempt was made on 3/20/09, but, again, no one was at the residence. To ensure the third attempt would not be missed, I personally stayed at the residence ALL morning. I made arrangements to have someone relieve me when the packages had not arrived by noon as I had already called in to my job and advised I would arrive later that afternoon. When I returned to the residence around 6 PM, I called the 800 number because the packages still had not been delivered. The representative apologized for the inconvenience and advised your service delivered until 7 or 7:30 PM. NO ATTEMPT WAS MADE – NO ONE EVER SHOWED UP ON 3/23/09! After arriving home on 3/24/09, there was a notice advising the third attempt had been made. I promptly called the 800 number, explained how the packages should have been delivered on 3/23/09 and how the website indicated “out for delivery” on 3/23/09, but was never attempted. The representative apologized profusely and offered to provide a future delivery due to the inconvenience I endured from 3/23/09. I was advised the delivery could be made for any date up to 10 business days from 3/24/09. I arranged to have the delivery made on 4/3/09. I checked the website and felt assured my request was scheduled because at 3:33 PM on 3/24/09, the website was updated to reflect “a delivery change request for this package will be processed/the package is being held for future delivery. UPS will attempt delivery on the date requested.” On 4/2/09, I called to confirm the delivery and learned the packages had been returned to the shipper on 3/26/09.

I have attempted to resolve this situation on the local level; however, I have been advised that the local manager will not approve the shipping refund because the order was placed on hold. As I indicated previously, I DID NOT request a hold. I specifically needed delivery to the residence due to the size and weight of the order. I would appreciate any assistance possible as I paid over $150.00 for shipping and, had the delivery attempt been made on 3/23/09, none of this would have been an issue. This is NOT my error and I refuse to endure the financial loss due to UPS negligence.

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Pluh-leaze!
, US
Jan 04, 2010 8:52 am EST

NAO, obviously you did not completely ready the compliant as it CLEARLY indicates the problem occured because the company "inadvertently" placed the order on hold - when the customer did NOT want that at all. Did it ever occur to you that, if the company had bothered to deliver around 3/11/09 or 3/12/09, someone may have been available? Maybe you need to gather your facts before commenting on something you obviously know little next to NOTHING about!

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NA0
, IE
Jan 03, 2010 12:03 pm EST

They made 3 delivery attempts at your home, two of them before you decided to actually stay home to accept the delivery.
Maybe you shouldn't be ordering things for delivery if you do not plan on being home to receive them.

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googy50
Mt Pleasant Mills, US
Oct 19, 2009 1:34 pm EDT

I suggest don't pay nothing to them as it was their stupid delivery problem.

nothing i say nothin! I'm commenting about this cause i had the same problem before. DISGUSTING.

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7:54 pm EDT
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UPS missed overnight delivery

An overnight delivery was shipped via ups on april 9th as follows:
Tracking no: 1z 82y [protected] 2 tracking history at 8 pm on april 10, 2009
Brooklyn, ny, us 04/10/2009 5:30 a. m. out for delivery
04/10/2009 12:19 a. m. arrival scan edison, nj, us 04/09/2009
10:47 p. m.
Departure scan 04/09/2009 5:55 p. m. pickup scan
It was a very important package. I could have driven and send it in one by road.
This is the last time I will use ups. a very unreliable carrier.

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11:05 am EDT
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UPS destroyed package - no reimbursement for damages

I recent opened a new business and personal account and because of a delay in shipping me my checks by USPS a rush was issued to expedite delivery. Little did I know that meant UPS. My checks were delivered on Saturday to the wrong house and left on the front porch in the rain. Needless to say the rain did not ruin the checks; it was the dogs that got the packaged, shredded them all over the yard and into the field, then the rain did their damage. Once the man cleaned up his yard, he delivered the trashed packages to me. I promptly called UPS and was told to hold on to the packages for 5 business days. I would be contacted by the damage department. I said I would have to reorder checks which I would have to pay for AGAIN. He said to discuss that with damages when they called. Of course I was suppose to put a monetary value on my checks. On Monday I called the bank to reorder checks and I had to put a stop payment on checks that were not in the mess I was holding for the UPS damage people to contact me about. This increased MY EXPENSE because of UPS's mistake. I called back and was told to advise the damage people of this when they called. It is now Friday, five days later. With no call, I called back. After talking to several unhelpful people I was told, I, or my bank account, would not be reimbursed by UPS because of an agreement they entered into with the shipper. The shipper had to submit the claim. The shipper is the company that prints the checks; they have nothing to do with my bank charges. When I informed UPS they if I make a mistake in my business, I don't tell my clients to suck it up or figure out how to fix it themselves, Lindsey told me, "different companies do it differently". Yes, BAD COMPANIES SERVICE THEIR CLIENTS BADLY. After going up one more level of management, I was still told I would not be reimbursed; I asked for information on the shipper so I could contact them. UPS does not have that information. I would have to contact my bank, who would then have to contact the check printing company, and I will never get my money back. UPS is the MOST WORTHLESS, PATHETIC EXCUSE FOR A COMPANY I have ever seen. If you are receiving a shipment via UPS, stock up on aspirin and nerve pills now; you will need them if you have to deal with these ###S.

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UPS - fraud and cheating

Again, UPS has blundered another delivery. I placed and order and paid for UPS 2nd Day Air. Package was sent on 03.04.09. I received three (yes 3) phone calls from UPS's automated system telling me I had to be home on 03.06.09 to sign for the package since it required a signature. The hours I needed to be home? 8:00 am to 7:00 pm. Yes an 11 hour window of...

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UPS slow delivery

Don't use UPS if you want your package in a timely manner. This is the 2nd time I've been burned by this company and the last time. I'm an office manager and starting tomorrow we are switching to Federal Express. Yes they are slightly higher in price but at least they deliver on time.

3/31/09 - I'm left a ticket but no one knocked or rang the bell

4/1/09 - the info notice states that the package will be delivered from 2-5pm. Its now 6pm and nothing - NADA, just some representative giving the usual party line about how sorry they are.

USE FEDERAL EXPRESS. UPS's services have declined and continue to decline as the competition narrows.

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Opsc05
Aurora, US
Sep 20, 2011 2:56 pm EDT

Slow...passed my home drove package 2hrs north then back down 1 hour south! Are these idiots vultures? Stop circling already n give up my cell...gggrrr

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JKeilso
Costa Mesa, US
Jul 14, 2011 7:30 pm EDT

Butt munch. :)

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Matt Walsh
San Carlos, US
Mar 28, 2011 10:05 pm EDT

UPS is the slow boat! I have much better luck with USPS or FedEx. Their customer service is about as friendly and willing to help as a Soviet-era bureau.

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urright
, US
Apr 01, 2009 5:33 pm EDT

fedex is pulling the same stunts as ups now. Either company, expect at least 2+ days delay over their delivery schedules from just last year -- i believe its because they are letting things sit in their centers longer before delivery now to save money. And with DHL gone, they are more likely to slack off now that there are less competitors.

of course, they are charging MORE now, but whatever! its all about their short-term profits.

I do like fedex better because they are more likely to leave a package, UPS half the time i have to call them and hold it at the facility and pick it up myself.

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UPS fraud and theft

UPS does not deliver to po boxes. Ups takes packages from shippers addressed to po boxes. FRAUD
UPS randomly checks for a name to match and sends the package to an address with the same name on the package. THEFT Anyone at the random address can keep the package (this has happened several times to myself and my daughter once she is aware of). I designate delivery from a shipper to my po box. This is where I want the package delivered unless a card is sent to my po box and I designate to pick it up or have it forwarded to an address different. UPS does not encourage a system to find packages outside of the tracking number. If the tracking number is lost or the shipper goes out of business too bad (unless a court issues a subpeona). If there is a fire in the home, loss to car and or any other reason UPS doesn't care what happened to the package in question. This gives an open door to loss, theft and non recovery of the package. Customer service is rude. I still have packages missing I am trying to get a tracking number on. I get no help from UPS.

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Justanotherguy
, US
Oct 07, 2009 5:53 pm EDT

Elizabeth, why do you still choose to send your packages to a PO Box when none of the delivery services, with the exception of the Postal Service can deliver there? The easiest solution to your problem is to put an actual street address, preferably yours, on the package so the driver can deliver it. This works exceptionally well for UPS, DHL and FEDEX drivers alike.

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UPS ding dong ditching, damaged packages, poor tracking

UPS absolutely sucks, they ring your doorbell and make a run for the truck. If they do deliver your package they just leave it out in front of your door to be stolen, or if you live in an apartment complex they leave it at the main building and don't notify you as to where they delivered it to.

I once got a guitar delivered by them, when I got it the guitar was just inside a box with absolutely no packing material and the guitar was severely damaged. The second guitar I got from the same company via FedEx came with proper packaging and in the original box.

UPS once left a package outside my house while I was home and failed to even ring the doorbell or knock, it was like a phantom delivery. The package happened to be a hard drive, and living in Nebraska the temperature changes pretty rapidly. Needless to say the hard drive failed to work when I went to install it.

Don't even get me started on the tracking, needless to say it's nonexistent. About all it can tell you is, UPS has your package and you better hope to god you get it one piece.

Word for the wise, stay away from UPS. Their name should be changed to Unbelievably Poor Service.

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D2G
Omaha, US
Dec 15, 2009 9:25 pm EST

Same thing happend here today - They are using weather as an excuse, but yet Fedex and USPS have delivered everyday.. Funny too - UPS delivered one of our packages, but said the other 3 were not able to be delivered because of "EMERGENCY CONDITIONS BEYOND UPS' CONTROL "

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tigersharkdude
Old Hickory, US
Sep 14, 2009 6:23 pm EDT

had this happen today, with some parts for my car. i was sitting beside the door, and my stepdad was mowing. 3 cars in the driveway, yet he said nobody was home, and left

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5:16 am EST
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UPS Incompotent and pass the buck

Took the day off work to wait for a package from ups that was supposed to be deivered today. The package was express delivery from qvc because it contained chicken and was packed in dry ice. Waited all day, tracking the package online throughout. Said it was out for delivery. Then (without ever leaving the house) the online tracking information displayed that 'a correct street number is needed for delivery ups is attempting to obtain this information'. Wtf? They had no problem delivering a package to my very same address twice last week. I called the 1-800 number and waited on hold for 15 minutes. I spoke to the represenative and she told me that I could go pick that package up (after conforming the very same address that was on my item). I said no, I had taken the day off work and the pickup center was too far away. She said that they would attemot delivery tomorrow. I said unacceptable, I won't be home and the item will end up back at the pickupcenter and that the items inside were perishable. She said the same thing again. I asked to speak to her supervisor. She put me on hold for 15 minutes and then the call was disconnected. Called ups again and finally got through to a supervisor who transferred me to the manager of the pickup center. I told him how unacceptable this situation was and how my building receives a million packages a week and how the item was perishable. He said there was nothing he could do, "the driver was back". I asked him how the address could have an incorrect street number when I still had a box delivered from ups from last week with the very same address. He said again that there was nothing he could do. So long story short, it looks like I will be receving a shipment of probably rancid chicken at my job tomorrow. Thanks ups. You guys suck. In the future, I will use fedex or usps.

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Sunil Narayan
, US
Aug 04, 2015 8:46 pm EDT

Your corporation is lousy at delivering packages. If someone is not home it is because they're at work, so why not just leave the package at the front door? Do you know how easy it would make every customer's life? It's not like your delivery men are asking for tips! And another thing, your refusal to ban the shipment of trophy heads makes your corporation look worse than before! Way to go!

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karlaCJ
, US
Aug 04, 2015 7:59 pm EDT

UPS has seen the last of my business. Until your stance over the transportation of murdered animals changes, I will use another service. A service with compassion and a sense of global responsibility. Goodbye.

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Val S
, US
Aug 04, 2015 4:44 pm EDT

Please re-examine your stance on the transporting of dead animals from trophy hunters...you are on the wrong side of the argument and will be both embarassed and regretful of your position. This is a shameful practice conducted by those of seriously questionable mental status.
Stand with animals and those who love them and against cruelty and extreme selfishness and evil.

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Persio
, US
Aug 04, 2015 4:24 pm EDT

As a customer of UPS and hearing where they stand on the issue of transporting dead animals from trophy hunters I can no longer use your service. You should take one's cue from the major airlines making the right choice by banning the transportation of dead animals and not just because so many people are against trophy hunting but also because is the moral thing to do. Don't allow the greed of money influence your decision, remember the business of the majority matters more than the money of a few hunters. Don't take this movement lightly as it's been brewing for a long time, it just got to the boiling point with the death of a protected lion lured out of his protected habitat by greedy heartless hunters. Please be on the right and moral side, ban the transportation of dead animals.

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Ryo
Purcell, US
Jul 05, 2009 9:57 pm EDT

That reminds me of when my father ordered me a computer... this was years ago, but the ups delivery driver insisted that because there was a female at the address he delivered the package to that she was me. He was told that I did not live there but insisted on leaving the package there...

That's not a safe idea.. in the end, I did get the package.. but the UPS delivery man should have paid more attention.

Debbie Curtis-Magley
Debbie Curtis-Magley
Atlanta, US
Feb 25, 2009 3:14 pm EST

Hi Jeff:

My apologies for the frustrations you experienced with this shipment. I work with UPS Public Relations and I'd like to help.

Please send me your contact details to upsfeedback@ups.com so that I can connect you with our Corporate Customer Relations team.

I look forward to hearing from you.

Debbie Curtis-Magley
UPS Public Relations
upsfeedback@ups.com

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6:58 am EST
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UPS do not pay claims apparently

Had a loss last November. Somewhere along the UPS line their gorillas destroyed a shipped item that was packed according to their specifications and it was insured. As it was a one of a kind item, had to immediately refund Buyer his money and freight charge. First, UPS tried to say it was not packed according to their regulations and denied the claim. Upon having to review pictures of the packing, destroyed box (elephant sat on it?), and the item, they agreed it was packed correctly. That was Dec 31, 2008. Sent them by their fax number documented claim form on January 8, 2009. Called several times to person handling it, said was being process and check would go out "very soon". Called again 2/13/09, and person no longer works for them. Show claim was approved, but show no file nor claim form received, therefore can do nothing. Told me to resubmit claim for and they would follow through. When, after they are bankrupt, which I understand is where they are heading. Local employees say they have lost business to other companies and are not busy at all. Because of their attitude, we have switched to Fed-X and LOVE IT - much cheaper (20%+) and much better personalized service at the receiving station. I'm having other merchants tell me they almost never get paid by UPS on claims, give up, and change to Fed-X. Most of our incoming is now coming Fed-X rather than UPS. Another ICON about to bite the dust.

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

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Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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