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3.0 170 Reviews

University of Phoenix [UOPX] Complaints Summary

86 Resolved
84 Unresolved
Our verdict: While University of Phoenix [UOPX] has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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University of Phoenix [UOPX] reviews & complaints 170

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University of Phoenix [UOPX] bad practices

This school is plain out wrong, I have taken 40, 000 dollars in loans that was only supposed to be 20. Now after 3 years they tell me I don't have enough to finish, where did the 40 thousand go? I am almost done and now they inform me I am going to be short money... Wait.. I havent seen a dime of my Pell grant money in over a year, it all goes towards my account, so loans + Pell = More money? How.. These people need to be checked, I am still enrolled because I feel stuck.

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DisgruntledGraduate
Vancouver, US
Mar 10, 2011 1:38 am EST
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I attended a UoP campus from 2000 till 2002 and completed all of my Bachelor level requirements. I had three general education classes to complete before I could get my degree (two math (which I hate) and one science). For me, it was worth the expense to take the classes with UoP online because with two small children and subjects I had no interest in, it was too difficult to focus on one class at a time for 16 weeks each (I know because I’d already tried to take math twice from a community college; I withdrew both times).

We moved in 2002 and I wasn't able to complete my final three courses until May 2005. I received my diploma and a copy of my transcript from UoP in June. Because I'd had such an enjoyable experience with the school to that point, I decided to pursue my Master's in Teaching degree online. I enrolled in July 2005 and began classes in August. There was no tuition for my first class, so by the time I started the second, financing was in place.

In November my family planned a vacation to visit my mother-in-law who didn't have internet, so I was unable to complete the online work. I requested a leave of absence for one five-week course. The request was approved and I planned to return to class the first week of December. When I returned from vacation I checked my schedule so I could purchase the books I'd need and to check if there was advance work to complete. According to my schedule, I was to resume classes in January, not December. I shrugged it off, thinking the holiday may have affected it somehow.

In January, I checked again and discovered I'd been dis-enrolled. I received a letter from the college stating I was on an unapproved leave of absence and that I owed them $4700. When I asked why I owed so much, I was informed the funding for my Bachelor's degree had also been sent back. I explained to them my Bachelor and Masters degrees were separate and I'd already received my diploma and transcript for the Bachelors. They proceeded to advise me the financial policy is - in order for them to retain money from the bank, I have to complete 15 hours of study and I'd only done 14. Let me add my grades were excellent and reiterate the fact THEY extended my leave of absence, not me. I said I wanted to continue with my degree program and was told I couldn't until I paid the money. I wasn't working at the time, so I didn't have $4700 to throw them - if I did, I likely wouldn't have gotten the loans in the first place!

I wrote a letter to the President of UoP and his reply was the same - I had to pay the money NOW or the debt would be turned over to collection. Suffice it to say, it was turned over. I spoke with the collection agency and we worked out a payment plan - I send them $100 per month until I get a job and can send more, or the debt was paid. I sent a payment to them in March 2010 and it was sent back to my bank. I thought maybe I'd miscalculated my remaining balance and had paid the loan off, so I waited for a letter or some sort of acknowledgement from UoP or the collection agency. When nothing came, I called UoP to talk to my "Financial Advisor" to arrange final payment. I left him my IRN and phone number for him to return my call - which, naturally, he didn't. Instead, I got a letter a few days later from a DIFFERENT collection agency for $930 (which is right around what I thought I still owed). So now, the old collection agency is on my credit report – it’s scheduled to fall off in 2012 - and the new collection agency will be (I'm sure...I haven't checked) on my report. I've been so frustrated with UoP for the way they've handled my situation that I haven't even attempted to contact the new agency.

UoP is still holding my Bachelor's degree hostage - although with only $930 remaining on the account, it's obviously been paid for by now - so I'm unable to get official transcripts to show "proof" of my education. I attended UoP for two years and have paid over $20, 000 for my [now useless] degree. My fear is that when I do finally pay it off, they'll tell me my classes are obsolete and I'll have to take a few others to get "today's" BS/BM degree --- even though I already have my diploma.

Based on my first experience with UoP [protected]), I would have highly recommended the school to anyone who asked. Now, I think UoP should come with warning signs - maybe I should look for the fine print next time I see an, "I am a Phoenix" commercial on TV, they may already have them.

BOTTOM LINE: I do not recommend TODAY’S University of Phoenix.

Whatever you decide, be very careful in your research and take your time making the final decision to enroll. If you have any doubts, whatsoever, then you need to take a step back and try to uncover the reason(s) for them. This many complaints about one organization should definitely give you pause to wonder.

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stormim
Roseville, US
Aug 17, 2012 4:10 pm EDT
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I am in the same boat as you only I have 5 classes to complete my BA degree and 4 weeks into the 5th class (leaving me with 4 classes to graduation) I was told I reached my max loan and dont have loan $$ to cover the class im currently in - wtf! Oh, and my FA told me it was my job to keep track of all that and not hers - wow why do we have FA's then?

It is really unfortunate that they can do this and get away with it!

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chrisfriend
, US
Apr 12, 2011 2:47 pm EDT

IF YOU ARE A COLLEGE STUDENT JOIN www.aceyourcollegeclasses.com you can post your homework questions there and earn money tutoring others. The site is free to join!

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ecooper35
Miami, US
Mar 18, 2011 3:27 pm EDT
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We are researching this industry and we are hoping you might contact us.

e-mail: mikecooper54 (at)gmail.com

Thank you.

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University of Phoenix [UOPX] they lied to me just to get me signed up

I was looking to become a computer tech on university phoenix was offering degrees in a short amount of time and do an online . I went in to take a look around 1 of the counselors came in met me.. told me all about school and how beneficial it will be for me around my schedule.I've tried to explain my situation that I cannot spend a lot of time online because I will still at the time on probation and my po would not allow me to do that... they claimed it will be easy to do because all they require that you make 2 post online and you will make a passing grade.. but was a fail to tell you that 2 post is not gonna get it ! I was havin a check every single day and make at least 5 to 6 and even more a week .. and sometimes hours at a time because of your assignments.. I didn't get my financial aid like a promise... hey come to find out the counselorS worked on commission how many people to get signed up.. so I was lie 2 to from the get go so she can make your quota to get paid... so now I have to pay for the first class which had nothing to do with my degree.

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Crystal Seaver
, US
Apr 12, 2017 5:25 pm EDT

complaint board? Please... yeah I want every phone conversation pulled up that I had with your enrollment counselor, thats what I want. Show the crooks for who they are.. oh but I bet you cant do that can you? Of course not you sure can lie lie lie and STEAL from innocent vulnerable people though. I warn anybody and everybody to stay the hell away from these types of schools, if you do not know about these thing go to your lical city college and talk to someone who wont try to SCAM you and screw up your life for their own benefit. Wherr the hell is the government to protect the people?

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Crystal Seaver
, US
Apr 12, 2017 5:18 pm EDT

They also lied to me as well, and I made myself clear that I did nit want to attend if it would cause me any debt, they counselor assured me that I would recieve annual grants from the pell and cal grant that covered nearly all of my tuition and that was the absolute only reason I agreed and signed up! I never recieved a damn dime of the cal grant I had all my pell grant go straight to the school and now I have 28, 000 of debt for a useless degree I could have recieved else where for free, and I told her I have a disabled daughter and I did not know if or when I would be able to work and that was a big reason why I needed a fully funded program... this school disgusts me, they will pay for what they have done to people, taking advantage of people I hope they get punished and have to pay every dime back!

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UofPhoenix
Phoenix, US
Mar 12, 2012 10:38 pm EDT
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Hello,

Please know that the University has an office dedicated to hearing student grievances. Please contact the Office of Dispute Management at UofPhoenix@phoenix.edu or [protected].

Libby Bailey, Dispute Operations Manager
University of Phoenix

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University of Phoenix [UOPX] discrimination

I have been an instructor at the University of Phoenix for one year and it has been nothing but horrible. I took this job because I needed the income.
I have been discriminated against and sexually harassed by fellow male faculty members and students. As a result of my complaints, I am now being discriminated against by my faculty liason, Wendy Candelaria, and my lead faculty member, Linda Posey in El Paso, TX/Sunland Park, New Mexico.
I was criticized during my first teaching session for trying to teach my students the subject matter. Everyone is completely rude, fake, and dishonest. I feel like the only human in Stepford. Everyone else is a robot.

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University of Phoenix [UOPX] hiring practices

The University of Phoenix (UoP) revamped its hiring procedures for part-time faculty for 2011. It is much longer and excessively expropriates the free time of its applicants. Here are the current stages of hiring and these stages both apply to their ground courses (actual classroom) and online learning courses.

1. Submit a resume to a recruiter and if they are interested, the recruiter schedules an interview via the telephone. The telephone interview is simple and straight forward.

2. You will receive several documents via email for a written interview, where you have to fill out several forms and send them in. One document is you are asked hypothetical questions about particular scenarios and how you would respond to them. The scenarios cover tension and conflicts among workers and colleagues, difficult students, etc. and how you would resolve these conflicts.

3. If UoP is still interested, then you have to submit an official transcript to their corporate headquarters in Phoenix, Arizona.

4. Now, you are ready for a campus interview. The interview spans four hours. You are required to give a 15-minute presentation, which is evaluated by UoP staff. After I passed the interview, UoP pulled my credit report from TransUnion. Are you kidding me? I guess if you have bad credit, then that translates into a bad teacher. One could argue a worker with bad credit may need the job more than someone with good credit.

5. If the process stopped here, then this would be reasonable. However, we have just started. Now, UoP wants all applicants to take a Faculty Certification course. It is a four-week course that meets fours hours a week. You are not paid to take this course. Although the two facilitators were quite good at the Little Rock campus, you have reading and writing assignments each week. Before the final class, you have to pass an online multiple choice quiz (12 questions) and write short essay answers (18 Questions). A facilitator is UoP speak for professor or teacher.

6. If you pass the certification, then you get the standard documents, bank deposit form, W4, and proof of your right to work in the United States. UoP also does a criminal background search at this point. I guess an applicant's credit report was not good enough.

7. Now, UoP will assign courses for you to teach. However, you are not a faculty member. You are assigned a mentor who reviews your syllabus, assignments, lectures, etc. You also have to meet with your mentor before the course begins. She/he is also a source of advice and guidance. Here is the caveat. If you facilitate your class badly and UoP does not want to hire you, then you are not paid to teach this course. Unfortunately, the undergraduate courses are five weeks long and require a large time commitment. UoP uses an online learning system, where all assignments, grade book, questions, and feedback are posted online. You are required to devote a segment of your time daily to this online learning system.

8. Once you passed your mentorship, now you become a PHOENIX! Even at this point, faculty members are required to participate in annual development seminars. Unfortunately, you are not paid to attend these seminars. UoP wants to expropriate more of your free time.

Wow, all this for a part-time teaching job and the campus director for Little Rock said they are looking for PhDs, especially for the business school. I have a PhD in economics and I stopped at Step 6. I thought I could teach a couple of courses before I left the country to teach in Malaysia. The funny part is I will earn much more in Malaysia than from UoP with a full teaching schedule. The university in Malaysia liked my credentials so much, they skipped the interview and sent me an appointment letter and contract immediately.

Just to traverse Steps 1 to 5 required three months and another three weeks for Step 6. I would expect UoP to have faculty recruitment problems for PhDs for awhile, unless UoP revamps it recruitment practices. I know colleagues who may be interested in teaching part time, but would never pass Step 5. UoP just capitalizes too much on a professor’s free time.

Here is the sad news. I worked for UoP between 2003 and 2006 at the Houston Campus. Even a previous faculty member is not exempt from this long, drawn out hiring process. If you switch teaching from one campus to another, or transfer from a ground course to its online degree program, then you have to start over again at Step 5 with the Faculty Certification, which seems terribly inefficient. Why does UoP require faculty to continuously repeat the same course, because they changed campus or learning environment?

I think part of this process is to indoctrinate the applicants into UoP corporate thinking and practices, and instill a sense that an applicant made it. Then they become part of the team, and thus, UoP can pay low wages to its part-time teaching faculty. Also, any difficult applicants, who complain about the hiring process, are promptly terminated. UoP cannot have faculty with independent thought or maverick teaching staff, which seems counter to the notion of having a PhD.

It may still worth to go through all this training. The rumor is the other for-profit schools do not have this long, time intensive training and certification program, and these schools like hiring faculty of UoP who passed this certification. Thus, this training makes you valuable for UoP's competitors and they pay better.

Finally, I came across some interesting information about UoP. UoP reported an enrollment drop of 42% for 2011. Which organization would be hiring workers if they lost 42% of their customers? It sounds like UoP should be sinking faster than the Titanic. Further, if the U.S. economy continues to stagnate and college students cannot find jobs, then the student loan program will take a huge financial hit. UoP relies heavily on student loans with student debts often exceeding $40K per student. UoP charges the students high tuition, pays part-time faculty the low wages, and has the lowest graduation rate of all universities. It sounds like UoP’s days are numbered. Once the U.S. government revamps the student loan program, then say farewell to the University of Phoenix.

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MSAV8TOR
, US
Jul 09, 2012 6:00 am EDT
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I would hope UOPX is on the downhill slide! As a former faculty for the school, I was very disappointed in their Instructional support staff and department. It's interesting to meet perfect people - this group certainly thinks they are perfect and without error. All feedback is punative and punishing. If you file a issue regarding a student, they turn the situation around to blame the instructor. Of course as the institution is all about the paying customer - they can replace any faculty at the drop of a hat - and they do. I worked my way up in courses and pay - as soon as I maxed the pay schedule, the classes stopped coming and nit picking began. I drew the line when asked to give failing students passing grades - this is unethical and criminal in nature!

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University of Phoenix [UOPX] - rip off

Do not attend uop!! its a rip off. they lie cheat and steal. they rob people, they think they getting over on you. but I got a trick for them. they have not seen my raft yet. they will stop lying and scamming these people out of all this money for these 5 week, weak # classes. that you dont even learn anything from. they fail you for no reason at all, then...

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University of Phoenix [UOPX] scammers

I have been a student at the Universty of Phoenix for 5 year now and I regret ever getting involved with this organization. I have struggled to get the university to disburse my refund from my student loan and nobody seems to care. I repeatedly receive nasty letters threatening to remove me from the program if I do not pay my tuition bill, while the university sits on my student loans and refuses to release the funds to pay for the tuition bills. The university is attempting to force me to pay out of my pocket for tuition when the university received over $10, 000.00 for my student loan to pay for the classes, not to mention apporximately $3, 600.00 of that money is to be refunded to me. No matter who I speak with I am brushed off and told to wait for a phone call. Well, three months have passed and I am still being told to wait for a phone call. My next semester begins in 5 more weeks and the universoty is still refusing to release my student loans. Now my student loans periods have overlapped and I cannot remain in school.

Today I made a formal complaint with state, the DOE, Sallie Mae, and I am in the process of filing a complaint with the prosecuting attorneys office because the university is illegally keeping my money. I am working wioth an editor from a well known educational periodical that is dying to headline negative stories about online scam schools like the university of phoenix.

I have been openly lied to over and over again by not only my financial counselor, but his manager too. I spoke with a couple financial counselors from other universities that were willing to speak with me and after explaining the situation to each both responded the same way... they have never heard of disbursements taking that long, someone is not doing their job, and if that were happening at thier school somebody would be getting fired.

UoP...you will never ever ever see nay more student loan money from me...I am leaving your worthless fly by night school and going to a traditional university even it if takes an extra 3 years to complete my degree...I've learned my lesson.

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Ms2cute21
, US
Feb 17, 2011 1:20 pm EST

I to went to this school. Rip off. went for 8mts in 2007. While atttending no1 called me only when it was time to get $. The academic advisor I had took 1mt. To get back with me. The enrollement counselors wait until you get through your 1st classes & u never hear from them again. They said they had a nursing program but my classes were on how to start your own business. Doing a business proposal church and math nothing to do with nursing. I called left emails and no answer. I dropped out then I get calls saying I owe. Now on my online account my first two classes were one price then it went up. But the classes were paid for. So I asked where was the rest of the money she said the left over monies will be returned to the lender but it was returned in loan form and now they going after me. They said that they were trying to get in contact with me but they didnt. The address they had was wrong and they took my taxes and say I owe 11, 000 how is that possible please help me I never recieved anything from these people before and now they took my taxes with no notice.

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KTOlmstead
Smyrna, US
Oct 09, 2012 1:02 pm EDT

Hi, I'm not sure when you posted this about UoP being "scanners" but the very SAME THING is happening to me right now! I have spoke w/ SEVERAL financial advisors and even a director and no one can seem to give me a reason as to why I have yet to receive my dispursments. Has anything happened since your post? Any suggestions would be much appreciated!

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Student@UOP
Dorchester, US
Jan 20, 2012 6:36 pm EST
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I was recently blocked in the online community because I reported Religious Abuse. There were people making comments ( I made None) Only reported what I saw were people were stating any religious beliefs other than their own were going to "Burn in Hell". I found this to be very inappropriate not to mention against anyone that read this university online community against peoples First Amendment Rights. So I reported it. Now over three weeks I have been blocked in all communities by the AC office stating I wrongfully reported abuse where there was non to mind my own business, get over it, and move on. They did not only block me there but I have lost my Library, Help icon and many more. I would really like to know what right do I have and what can I do about this. We as student do pay resource of 95.00 per class and if I am being denied these things. Then why should I pay these fees? Please advise me on what I need to do. Anthony9852002@yahoo.com

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jshepherd07
, US
Jun 16, 2011 1:09 am EDT

I am dealing with the same issue. After reading numerous reviews online, with the bad outweighing the good, I decided to apply and attend my local community college. However, I am no facing the issue with the financial aid department, as I have before, about my classes being paid for and the next dispursement will be returned to the lender. What I am afraid of is withdrawling after I finish these last 2 classes in 3 weeks, and the next classes have already been invoiced on my account page. I do not understand this at all. What a scam, there is no way that they are going to take money for something that I did not even take for that matter. After checking with my loans, the lady told me that I had to comply with the UOP requirements and finish my classes in order to attend summer classes at the community college, which start in 2 weeks by the way. This University is such a scam, everyone knows it, yet nothing is being done to shut them down.

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University of Phoenix [UOPX] cal grant disbursement

I received an award letter in August of 2011, stating I had been awarded a grant for school. My complaint is that I have yet to see this money go into my account after several contacts with my financial adviser, she still has not been able to give me any information as to when my money will come through. She keeps on saying next week, and then next week comes and goes and still no money. I have seen friends get their money and I am still waiting to see any change in my account. Who can I speak to in regards to this, if anyone knows please contact me.

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Update by gelusy78
Oct 26, 2011 9:09 am EDT

Exactly, I do not see the reason for the hold up. If the money is there, why can it not be disbursed? I agree with how you feel, frustrated.

Update by gelusy78
Oct 17, 2011 10:24 pm EDT

The school I am attending is University of Phoenix

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ABotello22
San Bernardino, US
Dec 08, 2011 1:02 am EST

I, too, am having the same problem. I actually contacted the state, and they told me they had transferred the money to the university back in August. So they have had my money since August, but they haven't sent it to me. I keep getting told the same thing "if you haven't heard anything in the next week call us back" and when I do call them back I keep getting the same answers. Really really frustrating. Has anyone figured out what more we can do?

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hevncnt01
Elk Grove, US
Nov 13, 2011 7:47 am EST

I am experiencing the same thing, as I applied to max out this time on my student loan and was told after I complete the previous class I should have it in my account. called my FAA, and was told they are beginning to disburse the Cal grants and now they would not be issuing student loans until after that, now I wish they would have told me as I would nt have purchased my computer, that I planned on paying off with the money. It is becoming a big hassel and I am tired of calling as it seems to not be helping. I recieved my award letter in Aug as well so it takes this long to disburse? man I am getting impatient as I am a person that likes to have things in order to make my school going stress free. UGH!

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Tamera369
, US
Oct 26, 2011 6:35 am EDT

I am having the same experience with Phoenix regarding my Cal grant. I am fed up with the run around I am receiving. The financial advisors constantly direct us to a women that has yet to respond and provide an actual update of information. It is extremly frustrating and unpofesssional of Phoenix to allow this either overworked or uncaring rep to handle our accounts this way

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University of Phoenix [UOPX] has not released grant for [protected]

FAFSA has told me three times that my grant has been processed and it was awarded. My school has been telling me for three weeks they do not have it. They claim my financial aid officer can not call FAFSA, That their processing center must make this call yet it has not been done yet 10/13/2011. FAFSA says this can be handled with one phone call in a matter of minutes. It appears Phoenix has lost my file. FAFSA says they talk to financial aid officers everyday that this should not be an issue. FAFSA processed my grant oct. 3. transaction #3. Help
marilyn1221.[protected]@yahoo.com
The 0 in my email is a zero.

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Lupe Salcedo
, US
Dec 21, 2011 11:18 am EST
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I am a student in California and we have yet to receive our Cal Grant Disbursements for [protected]. The state budget got approved and signed on 06/30/11 and we are barely receiving notices that we are in the process of having disbursements processed. The financial aid office posted notices on OLS main forum saying they had previously sent students Cal Grant [protected] Award Letters twice stating the disbursement amounts and dates...I have not received these letters. Financial Aid advisors are not very helpful, they are always saying they do not have the information students are requesting. In California we are not allowed to contact Apollo Processing or the financial aid office, we have to go through our financial aid advisors and they are not very helpful. The grant disbursement process at University of Phoenix is very frustrating and has caused me many sleepless nights. I had to give up my apartment because I did not receive my grants on time and my Pell Grant was reduced in half. The financial aid advisors and financial aid office are not wanting to release excess funds to me as they did before because now they want to use that money to send to the lender (Dept. of Education). A couple of months ago UOPHX sent back monies to the lender to go towards my loans and I contacted the Dept. of Education, they have not received any excess monies on my account from UOPHX. I need to receive my grant monies to pay personal loans that I had to get to help me be able to stay in school. I am so frustrated and it is so hard to stay motivated when you feel like you do not have the support from UOPHX staff.

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University of Phoenix [UOPX] misleading about getting just a grant

Hello,
My name is Shannon. My email is [protected]@yahoo.com. I wrote the letter below in 2008 to dispute the loan connected with the University of Phoenix, which was acquired in the year of 2007. This letter went out to : The Student Loan Corp, United States Department of Education Inspector General Hotline, Axia College of University of Phoenix Douglas Beckwith, PhD, JD Dean and Executive Director.

After receiving emails from the University of Phoenix, an enrollment counselor eventually contacted me; his name will be provided upon request. This counselor discussed my options of continuing my education and about how many hours I had from a local college that would transfer over. He told me he thought I would probably only need about four classes. (This later turned out to be seven!)

I told him that the only way I could take classes through U of P was with a grant. I explained to him that I already had a large amount on a credit card and I didn’t want another large bill.

His words were, “I understand.”

After listening to me explain further about my problems finding employment, as well as my divorce in 2005, he explained to me that I should have no trouble getting a grant, mainly because I haven’t been employed. He explained to me how I would better myself and have a better chance of finding employment with a degree.

During the process of filling out the paperwork, information about loans was requested. I questioned him about this and wanted to know why is the U of P asking information about a loan if I am applying for a grant?

His words were something like this; “You more than likely won’t get a grant if you don’t fill out the loan information.” As he kept talking, I was led to believe that I would not even be considered for a grant to take classes if I didn’t fill out these loan papers.

Again I reminded him that I already had a large amount on a credit card and I didn’t want another large bill. I didn’t want a loan. I wanted a grant.

As we continued to talk, and as he was going over my start date, he told me he wasn’t sure if I would even get the grant in time to start the classes that they had scheduled me to start.

I said well then, I guess I won’t start classes because unless I had a grant, I could not take classes. Again I reminded him that I didn’t want a big bill, and I always repeated the amount of my bill that I already had and that I didn’t want another big bill.

He kept saying he understood.

The day classes started he called and told me he had exciting news. He said my “grant’ came through.

No mention of any loan.

No mention of the amount classes would be and that some of it would have to be a loan.

He told me that since classes had already started, I could go ahead and sign in and begin and I would catch up.

Every time a new 9wk term started, someone from the U of P would contact me and tell me each time classes would start that everything was okay and to start classes.

As time went on - - and after I found out that I had to take more than four classes, I received a check in the mail. I had a friend at the time that had experience in receiving grants and she told me that sometimes they give you extra money to live on while taking classes. And we thought that what this was because surely the University gets their money first.

I thought to myself …okay…

I soon found out, as my degree plan was coming to an end, that I not only had a grant, but I also had a huge loan.

I was devastated!

No one in their right mind, especially a female, age 51, with the economy the way it is and jobs for even the youngest graduating very scarce  with a two year college six miles down the road and a four-year college 30 miles up the road would considered paying $7, 000 to $9, 000 for four to seven classes!

No one would!

I surely would have not!

I was lead to believe I had a GRANT!

If I had known about this loan, you can bet “your” bottom dollar that I would have said, “Thanks, but NO THANKS!”

I want to pursue a lawsuit against this college for scamming me (and maybe many others) by not being up front on the "true" cost of taking these classes.
Again my email is [protected]@yahoo.com
Thank you
Shannon

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Update by Shannaj88
Sep 16, 2011 12:21 am EDT

Well let's put "stupid" up against "English words and their meaning 101" and a supposedly credited college that supposedly (and yes I used the same word two times in a sentence...a sometimes English taboo when writing) hires competent employees...back to English words 101 and their meaning... "you can get a grant since you are divorced and haven't been working"... "i don't want a loan I have a large credit card bill"... and oh yes... the employee's words... "I understand"... and don't forget when he calls and says..."your grant came through!"... now Mr. comment person above... read the quotes... and then ...r u stupid? ...You don't by chance work for the U of P... surely you have better things to do if you don't... I mean... really...reading complaints so you can try to "put down" people... Get A Life!

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UofPhoenix
Phoenix, US
Sep 19, 2011 6:45 pm EDT
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Hello,

Please know that the University has a department that reviews complaints of this nature. I encourage you to contact the Office of Dispute Management to file a formal grievance. They can be reached at UofPhoenix@phoenix.edu or [protected].

Kind regards,

Libby Bailey, Sr. Student Relations Administrator
for the University of Phoenix

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Leslie Floyd
hixson, US
Sep 15, 2011 1:08 am EDT

my husband just started there at U OF P and reading this is scarry for us because we have 4 children and hes just now starting at this school and now we see this. would u explain more to me my email is floyddiana21@yahoo.com thank u very much this is helpful to us

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Leslie Floyd
hixson, US
Sep 15, 2011 12:55 am EDT

i need to know what i can do about this since i sent them the money

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Leslie Floyd
hixson, US
Sep 15, 2011 12:55 am EDT

Igot a letter that said i won 2millon dollars and SO it said that I had to send them the fee of 11.89 so I did an Its a lil late for me bc i already sent the money thinkin that ok mayb this is real i mean it does look real to me and the people i asked to look at it i mean come on im a mother of 4 kids so i took a chance now i c it on here that it could be idenity theft and now im worried sowhat can i do about this

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University of Phoenix [UOPX] financial aid

My son started with University of Phoenix online on May 30, 2011. Today is his last day of class for this term. My son received two financial aid award letters and was actually awarded his pell grant. He has not been given anything else because he had to go through some type of audit where he had to verify who he is by way of birth certificate, notorized id and social security card copies, proof of address, transcripts and my taxes. We sent all this in. I have called the compliance analyst who was handling his file. I never got a call back, but, finally got an email stating his paperwork had been reviewed and his financial aid was still on hold and his next block of classes would be cancelled until the matter was resolved. What matter? It has never been explained why he needed all of this. Now we are waiting on a Compliance Investigator to contact us. I tried to find out about my son not attending there next block because he wants to go to school and shouldn't have to sit out because someone there is having issues. I was told that if he withdrew, he would have a balance owing. I think this is unfair because he was told at first that he was approved for financial aid. Once he started classes, then a problem arose. I would like to know if there is any agency that I can file a formal complaint with so that someone can look into this. I would appreciate any advise or assisstance.

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Lisa20089
Melros, US
Sep 14, 2011 3:55 pm EDT

Your son's degree will be useless. No company will hire him if they University of Phoneix. I would recommend that he enroll in a community college for two years and then shift to a four year institution. Why would you be wasting so much of your money on a worthless degree? The best alternative to this would be to just get a fake degree certificate. I am not joking!

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UofPhoenix
Phoenix, US
Aug 10, 2011 4:09 pm EDT
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Hello,

If you would like to file a formal grievance regarding this matter, please have your son contact the Office of Dispute Management. They can be reached at UofPhoenix@phoenix.edu or [protected].

Best regards,
Libby Bailey, Sr. Student Relations Administrator
for the University of Phoenix

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stopapollogroup
Scottsdale, US
Aug 06, 2011 5:54 am EDT

E-mail Dale Hillard at the DOE: dale. hillard@ed. gov and Linda. Henderson@ed. gov
also e-mail me at stopapollogroup@cox.net I’m an ex- employee gathering information on a possible lawsuit. I am a whistle blower who was terminated one week after I brought unethical procedures to my senior leader’s attention. July 2011

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University of Phoenix [UOPX] scam!!! waste of money... worst company ever!!!

Wow... I don't even know where to start! Every aspect of this company "school" sucks! This company... Oops "school" is the most pathetic school ever! The ethic level from the employees: (Staff, teachers) is horrid! To start with the enrollment counselor gave me misleading and fraudulent information regarding my classes at time of enrollment. Half of the class I have taken are not recognized by any other school which means I spent money to take classes which made a large profit for company. I have several "teachers" provide templates for class work and then I get credit taken off because I did not use the correct template... Come on now I did not make up my own template... You gave it to me. Now that I am close to "graduating" I am missing or lacking credits now even though I have taken all of the classes needed.

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intellex58
, US
Jul 21, 2011 1:06 pm EDT

That’s not your biggest problem, when you get out employers will look down upon your “degree.” But that is what happens when you get a degree from a corporation.

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University of Phoenix [UOPX] fraud and misleaing information

I am writing in regards to filling a complaint against University of Phoenix, In Summer of 2008 I enrolled in University of Phoenix degree in accounting The enrollment counselor gives me misleading and fraudulent information regarding my classes at time of enrollment. I was given schedules of classes for my degree. After take 4 courses at University of Phoenix I was informed by my counselor that University of Change my degree plan. My degree was change form Bachelors in Accounting to Bachelors in Business concentration in accounting all most of my accounting courses was eliminated. I have already filed my grievance with Office of Dispute Management but they have denied my request already stating that I have agreed in enrollment contract that the University has right to change my class courses any time. But I never sign a contract the enrollment contract I have request a sign copy with am I still waiting for it. Enrollment counselor gave me false and misleading information. I was enrolled as an on ground student and I sign up for ground classes only in La Mirada California Campus.

At time of enrollment my enrollment counselor instead that all of my classes on my schedule will on campus in La Mirada Campus. Since I was given misleading and incomplete information at time of enrollment and University of Phoenix change my degree program eliminating my accounting courses since I need these courses to sit in for my CPA exam. I have to go to a different school to finish my degree. Office of Dispute Management has already decline my request for a full refund.

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ecooper35
Miami, US
Jun 13, 2011 5:14 pm EDT
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We are researching this industry and would like to speak with you.

We can be reached by email at: wgadal@g m a i l . c o m

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University of Phoenix [UOPX] scam school

I have been attending UoP for over a year now, I was doing great in the beginning straight A's 3.0 GPA. I WAS nearly finished with school when they put me in back to back math classes and the second math class I failed. The stopped disbursment of my student funding and I had to pay over 1, 000$ to retake this math class or I could not further my education. I passed the retake math class after struggling through it. The teachers don't help you and I was told to seek out a tutor to help me. Then i do seek help and I get accused of plagirism. PLAGIRISM how does someone plagerize math? Ever since these fowl ups with math they have been contiunously with holding my student loans. My finacial advisor would not give me any information so I called the finacail aid disbersment department directly and found out my funds were sitting in limbo and no one was doing anything about it. They are allowed 18 days to sit in limbo but no one cared and let mine sit for over 3 weeks extra. This school is a joke, teachers are a joke. I'm about ready to just drop out and continue my education elsewhere.

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avery2scott
, US
Dec 19, 2012 11:17 pm EST
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I am amazed to find that UOP has been allowed to get by with what they are doing, I too am fighting with them it has been almost two years for me and I was told I could finish in 18 months earning my AA, and now they have told me that I have no money and I will need to sit out for six months, this counselor is rude and like you all I have had one tell me she will get back to me and if I have heard from her then I was driven to the airport by Stevie Wonder. I was so excited to finally be able to enroll into a college and I thought UOP was going to get were I wanted as I am finding out they lied and I will need to transfer out in order to get the credits i need to apply for my state license for MFT. They will not work with me and just to be able to get this far I had to agree to have them handle my financial aid. My question is who do we go to for help, the school itself is rude and very disrespectful, and gives you the run around, now I was told that college credits I earned will not be accepted because they are ten years old I was unaware that there was a time limit on earned college credits. If anyone is looking into a court case against them I will be one of the first to sign. They should not be allowed to keep doing this.

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University of Phoenix [UOPX] - misleading students when enrolling and financial aid disbursements

I began actual classes in april and was originally told that I would have my excess funds disbursed to me by the 2nd week of classes. I am now 6 weeks in and no money. I called and spoke to my financial advisor last week and was told that they received (and applied) my pell on the 9th (of may) and had received my student loans on the 18th and that I would...

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University of Phoenix [UOPX] tuition, class structure

Where do I start, been attending since 2008 was told by the Enrollment Advsior that my courses would only take a year to complete. 1st time in grad school, so I was not aware of the 3.0 GPA that must be maintained and needed to graduate, still have not found that documentation in the handbook. Tuition has increased THREE times without any acknowledgement being sent. They allow the professors to harrass their students, they do not inform of appeal options when they are needed most...instead they let you accept what you have got and "force" you to repay to take the course. I had one course that was four points shy of what I needed to graduate, instead of them telling me I could challenge the grades, they rather allow me to pay another $3, 000 to retake the course. A rip off, very unprofessional...I DO NOT recommend this school. If so really look into everything and ask as many questions.

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University of Phoenix [UOPX] classes changed, inability to find employment

I have two grown children who have tried university of phoenix here in springfield, missouri. My son had to quit because they increased his tuition at almost a year into the program. My daughter graduated with her bachelors in healthcare management a year ago and is working as a nurses aide. She is unable to find employment. She even did internships with st. John's clinics in branson. They also changed her classes from on campus to online which is more expensive. She is a mother of 5 with a disabled husband who tried to better herself for her family and is in debt even more. The college even "lost" some of her courses. Is there anything that either one can do? My email is [protected]@yahoo.com. Thank you for your help

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Lisa20089
Melros, US
Sep 14, 2011 3:48 pm EDT

University of Phoneix belongs to a company called Apollo Group. If you look at the 10K statement you will see that their liabilities in the form of law suits have increased exponentially over the past few years. Your best bet is to find a lawyer to sue them for misleading you! I am sure they will want to settle. Hope this helps!

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brutalbuddha
, US
Sep 14, 2011 3:36 pm EDT

Your best shot is to have her apply to federal and state positions. The reason is that the degree isn't looked down upon by those employers. It "checks the block" and that is all she needs to do to be considered. She shouldn't be surprised that she is having difficulty. I know graduates from top rated programs who can't find work at the moment. It's not necessarily the school she graduated from, but the economy in general.

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ecooper35
Miami, US
May 09, 2011 3:46 pm EDT
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We are researching this industry and we are hoping you might contact us. e-mail:

mikecooper54 (at)gmail.com

Thank you.

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Consumer Rights Advocate
Stone Mountain, US
May 06, 2011 12:49 am EDT

Thanks for sharing. I hope anyone who is considering attending University of Phoenix reads your post carefully. I worked as an online instructor for UoP for 3 years and I know first hand it is terribly over-priced and ineffective. It is better to not mention UoP on your resume...doing so would be a major red flag to employers. My employer does not consider UoP degrees to be valid.

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University of Phoenix [UOPX] grant disburstment issues

Started this college on Jan 24 2o11 with the hopes and expectations i was doing something positive for myself in going back to school and re educate myself in another profession and career and the degree that was for my own achievement and satisfaction. After many years of starts and stops and promises i made the choice and went with phoenix college and the nightmare i encountered has got me in a mess i never thought i would ever be in. Story starts like this, started school in Jan it took the school over 90 days in process to send my grant disbursement but the grant check never touch my mail box, as time goes on i find out my check was sent to some unknown address and was cashed a classic case of mail fraud and identity fraud and check forgery, now as the college tracks down the check that was forged i had to prove i wasn't involved with there process, police report notifying the postal inspector you name it, now as this goes on for more protection for my self and identity i contact outer agencies like the national check fraud center and others as this goes on for further investigation, now i am going to school on zero income and phoenix polices are a complete mess, its bad enough to be in this mess but the colleges position of what there telling me is they have 120 days which puts my time frame almost a whole semester through school specially after they got there money first and from the lender that puts my credibility on the spot. Being in good faith and respect for education i pass off the leave of absence and continue school yet trying to not think about it yet each week goes by like, hey we got your money you wait when we feel like paying you ! the counselors, financial aid and the whole process is telling me what i don't want to hear until i say lawsuit or IL be seeing you in person, so as my tolerance and patients wear thin i am coming up to my second disbursement and half way through the semester. I feel like i was used even when it wasnt there fault with processing my funds for school and the process got from the college just shows there stance on my worth as a student with processing a turn around check as another disbursements comes again in other words they owe me big time. So i wait a few more weeks with academic affairs compliant and the inspector general of education filing and the state board of Arizona of education board compliant process and all they have to do is send me another check. What a mess, but as i research in depth about this college which has several lawsuits and a class action against them i am starting to wonder how can these college mills stay open!

Read full review of University of Phoenix [UOPX] and 5 comments
Update by Student Dwayne
Jul 22, 2011 5:15 pm EDT

Well its time to move forward and i feel It's time for me to move on to a better college, the issues and problems i have to endure with this school is enough and i feel i am going to go through hell getting my credits transferred as this process unfolds, anyway i had it with one week left, This school is something else the mounting complaints and policies this school has in place is way to much for any student to bare and the many who make it through are probably completely wore out, as for office of dispute management i guess if your on the cusp of withdrawing the school is preparing for we charge you mode even tho you already in the hole on the hook with your loan in other words it gets worse as you leave. But il say this having a state degree these days means a lot than a private piece a paper specially in today's world and as for this college beware, beware, beware.

Update by Student Dwayne
Jul 17, 2011 9:43 am EDT

Well I guess it just gets worse and worse trying to complete and go to Phoenix University. With many issues with day one starting the college I thought my problems were solved yet I get a east coast teacher who thinks she is god who is setting picks as I try to finish out my remaining weeks in her class, full of exhaustion and burnt out with going to this college 7 days a week nonstop through holidays. I had enough was thinking about transferring yet I am caught in a 7 month nightmare. As I continue with what help is available with office of dispute and a teacher I feel is biased to me I am left with a bitter taste to find what I deserve as a student with this college and I was still holding them in high regard as I am told I have no rights to transfer without being on the hook with what I believe are funds to pay the school back with 2 weeks left in a class I had no desire to have. I assume this will get nasty and I can see myself fighting what I feel is right as a student again for some dignity in what I feel is right for myself and I will say the stories are true and the complaints are real.

Update by Student Dwayne
May 24, 2011 8:13 pm EDT

Well finally got resolution in getting my grant disbursement settled, yet I am swamped with so much undergraduate study to the point to where I am almost completely burnt out. I am wondering will I see my original classes I sighed up for which I don’t see in sight and the cost and fees went up which puts my advantage a few bucks up than I expected. With going to this school everything is a surprise, not faulting the classes, but I am taking in account of all of my options in looking for a more better system with more accreditation toward my career specially after what I been through and I am bracing myself for whatever changes this school has next and that way out might be just around the corner.

Update by Student Dwayne
May 03, 2011 7:25 pm EDT

yes the process is playing its self out as i keep hearing one excuse after another yet the school has put me and themselves in a hole i am researching other schools and i am finding out that some of the schools credits are not even enough to be accredited for some of the type of degrees many are seeking and many occupations with in today's environment or not supporting college academic education below the bachelors and masters degree credits. But i am a true blue Oregon resident that should of took the high road in taking a look and what in the state than going with a private college mill in phoenix which by the way was sued thanks again for the information and i am hanging in there.

Update by Student Dwayne
May 02, 2011 9:15 pm EDT

Update: Well as the process unfolds in getting some conclusion to having my grant after 5 months and still waiting to almost a half of year, on a personal note i am just wore out and frustrated yet my studies are my escape with the belief In the educational system something i still have a high regard for, i feel let down and completely embarrassed of my own choice of selecting this school. However, any other student would of lost their mind and completely self destruct into a default fall and i still think there is a need to be something in place to protect the students creditability from the ever changing student polices with in some of these colleges that they have that suppose to protect the students. I have everything in place in defending myself and assuring a successful outcome as i hope this college can complete some conclusion to this nightmare of not having my grant funds and going through this college with out of pocket expense and not receiving my grants. Beware!

Update by Student Dwayne
May 02, 2011 8:44 pm EDT

I like to say thank you for that information it was very informative in knowing those choices and yes i got my eyes on Oregon state university and i would be looking into there programs and courses to see if i can finish with them or at least continue what i started with in a more accredited college and holding on to some educational creditability at this time as i go through many rounds of this nightmare mess i am having with phoenix university.

Update by Student Dwayne
Apr 29, 2011 11:56 am EDT

Well here is almost 5 months into school as my second disbursement date comes and the schools polices has put me in a complete financial nightmare. I prepare with many options in mind yet i feel a total let down with only small words from the school we doing all we can without any verification of the process at getting me my first disbursement to me. As a new month approaches my moral and confidence is coming down to defending my rights as a student and my credibility as a person at which i thought having a education was the belief of having achieve something for myself in my professional career and my personal occupation. Makes you wonder about the integrity about the school when there polices are set up to put you the student in a complete financial nightmare. (In a personal way i feel like i was completely used) Now i must prepare for another process in protecting my credibility as i am finding out as students rights are nothing, yet what we have in place that is suppose to protect us i hope works what a complete mess!

Update by Student Dwayne
Apr 25, 2011 9:51 pm EDT

Well i gave a call to the office of dispute just like i figured il have to fill out a grievance form which has its own process that feel can push things even further out there, personally i think each department is not in sync i dropped the financial name of Jason Lacey and receptionist could identify him and this Sr relations administrator lets see what happens next.

Update by Student Dwayne
Apr 25, 2011 9:26 pm EDT

Well thank you but as this process plays out i am trying to give some room for myself and the college than to just give up.
But i would say this, the students need some kind of protection that can protect them and the actions from due process of all these colleges with rules and regulations on how things are done specially when there credibility is at stake in the beginning. For me i am trying to give the process due of time even as a continued student and i been through the system before many years ago had problems with in the system. but il give consideration to Sr, student relations administrator Libby bailey, at the Office of dispute management and see what can be done.

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MikeHouston
Houston, US
Jul 21, 2011 12:14 am EDT

Office of dispute management whatever is really rather worthless. In fact, they've been too busy, as of late, monitoring and censoring students from the school's new PhoenixConnect forum. The forum which they say is "private" and therefore can be censored; including banning paying students altogether, has been the consumer of a lot of time from people like Libby Bailey. You'll get an email full of arbitrary and ambiguous information and she will shut you down as if her answer is final, but what she forgets is that without our tuition money, there is no phoenixconnect, and there is no office of dispute management. Don't trust Ms. Bailey's gesture of help any further than you could throw a cow because I'm telling you--you won't get anywhere with her.

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believe-in-yourself
Abeville, US
May 04, 2011 1:27 pm EDT
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Best of luck, as you see there is a way out, so just look around. I again recommend Excelsior College because they are one of the few schools that should accept all your old credit from University of Phoenix. Nevertheless, you did find some good state schools, including Oregon, so look at your time frame and how much more of school you want to do, because the college may not accept all your old credit. But I know Excelsior College will (cannot comment about acceptability of Phoenix credit at the other schools we discussed - Fort Hays State University, Arizona State University, Oregon State University, American Military/Public University)

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believe-in-yourself
Abeville, US
May 03, 2011 2:32 pm EDT
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Student Dwayne, check out Fort Hays State University's Virtual College also. It accepts 90 transfer credits, I do not know whether they will accept Phoenix credits or not. But they have a 90% acceptance rate and some interesting programs - you may find something that suits you (the General studies degree might be useful for almost anyone who has a lot of credit and wants to graduate quickly). Arizona State University's online campus has a 90% acceptance rate too. Charter Oak State College is there too, they will accept you since you already have completed some college credit (they accept everyone with a high school diploma or GED who has completed at least 9 semester hours. They are quite like Excelsior except that Charter Oak State's degrees are in general studies with specialized concentrations rather than majors). Charter Oak State College accepts all regionally accredited college credit, even for profit credit from places like Phoenix. If you want the word "state" in your diploma, these three and Oregon State University hold the possibility of relief. Please hold on.

Yes Phoenix should strive to be more honest. In the end, being dishonest will only defeat them.

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believe-in-yourself
Abeville, US
May 02, 2011 8:07 pm EDT
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You don't have to pay huge amounts of money for an online degree. You don't need to take out massive loans for an online degree. See American Military/Public University - you can complete an entire Bachelors or Associates degree with them, for $250 per semester credit, with book costs included in the tuition. They also accept everybody with a GED or high school diploma, in fact that is all they require for admission (not even an interview). So why would you even bother with places like University of Phoenix in the first place?

Also, you can consider doing CLEP, DSST and Excelsior examinations - 3 semester exam credits through these sources can be cheaper even than community college courses. Many online and on-campus programs accept credit from these sources, the most liberal being Charter Oak State College, Excelsior College and Thomas Edison State College. Charter Oak State College and Excelsior College admit anyone with a GED or high school diploma again. You could do 117 credits through exam and get a degree from Excelsior College, just taking 3 hours with them as an online capstone course (Charter Oak State College needs 6 credit hours to be done online with them). You can also transfer in regionally accredited courses from anywhere else to Excelsior College or Charter Oak State College (and I do mean from anywhere else, they accept even for-profit college credit). You could take extension certificate classes from places like Berkeley Extension or UCLA extension at a very low cost (all you need is a credit card to take classes at these non-degree granting extension programs), online community college classes (though almost all community colleges will accept you for their 2-year programs with just a GED or high school diploma, at most of them you don't need to do anything except pay for an online course you want to take with them as a non-degree seeking student). You can do credit from all these places (credit by examination, community college courses, online or distance courses at non-degree granting programs offered by state universities), and transfer all the credit to Excelsior College and Charter Oak State College if you wanted to (just needing to take 3 hours online with Excelsior, and 6 hours online with Charter Oak State College). You could end up saving unimaginable amounts of money, the cheapest ways to get credit being in increasing order - credit by examination, community college online courses, online courses through non-degree granting extension certificate programs offered by 4-year universities (See Brigham Young, Berkeley Extension, Louisiana State University's distance courses, UCLA extension among many many others), and online courses at American Military/Public University. Everything I mentioned has no entrance barriers, anyone can sign up for a CLEP, Excelsior or DSST exam (note you do not need to be an enrolled Excelsior student to register for an Excelsior exam), anyone can sign up at classes for the extension programs I mentioned with no GPA screening whatsoever and no pre-requisite screening or admissions process - just be ready to pay a relatively very low amount of money, and while you cannot take online courses at American Military/Public University as a non-degree seeking student, admission just needs a GED or high school diploma and you can always transfer out of there later.

Please note that I have never been to University of Phoenix, and I hope my points above will convince anyone that there are better options that can save lots of money and time, be online, and not be a hassle (oh yes, and where you are guaranteed admission and transfer credit).

Also, please note you can get many types of professional (including business and computer technology) degrees through the routes I suggested, as well as many types of liberal arts degrees (particularly in the areas of humanities and social sciences). I know certifications can also help you quickly get a computer technology degree from Excelsior College or Charter Oak State College (all universities mentioned here are regionally accredited).

Oh yeah, you can go ahead and transfer your regionally accredited semester hours from the University of Phoenix to Excelsior College right away. Because they accept all regionally accredited credit, even for-profit credit done online. The most flexible degree for most people at Excelsior College, would be Bachelor of Science in Liberal Studies (no major) with areas of focus in or depths in, whatever you have a significant amount of college credit of (if you have completed at least 21 credits in one subject, you can get an area of focus in that, and that will be mentioned on your Excelsior transcript. Depths consist of 12 credits and are not demarcated on your transcript, however you need at least two depths, one in the liberal arts, to graduate with a Bachelor of Science in Liberal Studies (no major) from Excelsior). However, check and see if Excelsior offers a major in the area you are pursuing at Phoenix, you may already be done with all major requirements for the Excelsior major, and be able to get a major from Excelsior with no additional coursework in the subject. Or maybe you can finish the additional coursework required for a major through online classes at Excelsior College and/or Charter Oak State College (you do not need to be formally admitted to any of these two colleges to take online classes with them), the really cheap extension certificate programs mentioned above (like Brigham Young, Louisiana State University, etc), or credit by examination, or through a physical or online campus that admits you as a non-degree student (state universities will have cheaper rates than private universities for classes taken by non-degree students; many of these universities may not have formal extension programs granting certificates per se but will still let you take classes as a non-degree seeking student. There are many state universities that will accept anyone as a non-degree student - see Oregon State University extended campus, they are very cheap and have courses online).

Or simply finish your degree at American Military/Public University if they offer coursework in your major and transfer in all your credit (don't know so much about their transfer policies, except that they can take maximum of 90 credits out of 120 semester credits towards a Bachelors degree from other sources).

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UofPhoenix
Phoenix, US
Apr 25, 2011 7:18 pm EDT
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Hi Dwayne,

I'm sorry about the experience you had. Please understand that the University takes identity theft very seriously. If you would like assistance, please contact the Office of Dispute Management at UofPhoenix@phoenix.edu or [protected].

~ Libby Bailey, Sr. Student Relations Administrator
for the University of Phoenix, Office of Dispute Management

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2:59 pm EDT

University of Phoenix [UOPX] run from this uni

Hello. I am a former student of the University of Phoenix and a former Academic Counselor for Axia College for the University of Phoenix at the online division for the Southeast which includes states such as Mississippi, Louisiana, Florida, Texas, Tennessee ect. (I will also say that my husband was a student at the University of Phoenix and is a newly dismissed employee for the same division as of 8/20/2010)

Let's start with my career as a student at the University of Phoenix. I became a student at the University of Phoenix to further my education. I began classes at the Phoenix Main Campus on April 10, 2002. My degree program was Bachelors of Arts in Business Management. I graduated in April 2007. My enrollment counselor at the time of admissions was Lillian Corona (Yep like the beer). She enrolled me and I never heard from her again. As for my academic counselors I can't say that I heard all that much from them either. I do know that they sure changed an awful lot in those five years. As for my finance counselor, honestly all I can say about that one is that he/or she was a total incompetent. My financial aid account was always in a mess and really no one was able to help me or wanted to help me no matter what inquires I made. I would always end up owing the University money because they overpaid me in refunds. While my financial aid monies stayed the same, my tuition kept increasing for so-called improvements to the program. At this time I had about $50K worth of financial aid debt. I can say as a ground student I did learn some things that were helpful, made some decent contacts.

Now for my Masters Degree in Business Administration, that is a total different ball of wax so to speak. I was due to start work for the University of Phoenix online division on June 4, 2007. During the hiring phase for the University of Phoenix I was informed that all employees in good standing were eligible for a tuition waiver for class expenses and a discount on rEsource fees. When I went to enroll in the MBA program I informed my enrollment counselor that I was due to began work on 06/04/2007 and I wanted to start classes after that point so that I was able to utilize the employee tuition waiver. I was informed by the enrollment counselor that they ONLY had one class for my degree program that started on May 29, 2007 unless I wanted to go to class online. I stated that I did not think online was for me, so she stated if I did not start on May 29, 2007 I would have to wait several months to start class. She stated that I would be able to use a tuition waiver for the classes if my manager approved a back date on waiver that could be applied to my tuition.

At this point is sounded great, so I enrolled and started class on 5/29/2007. Within two weeks I received a bill for $1500 tuition plus rEsourse fee of $95. At this point I began training to become a Academic Counselor for Axia College for the University of Phoenix online campus. After two weeks in class, I had yet to talk to any academic or finance counselor as a student, so I contacted my bachelor's program finance counselor to see about the charges on my student account. I discussed with them the charges on my account and my tuition waiver that had been approved the second week of training. I was told that it would be taken care of but it took accounting a little time to apply the waiver. At this time I became uneasy about finishing the class, but was reassured that it would be taken care of and if I was to withdraw from the class it would then become an out of pocket expense as tuition waivers do not cover dropped classes. SO I completed the class in early July.

Upon completion of this class, I refused to start my second due the fact that the tuition waiver had yet to be applied to my account. I was contacted at work by the enrollment counselor that I had not heard from since I had enrolled in class a few months earlier. With her and the finance counselor urgings I decided that I would start my second class. What I did not know was that the enrollment counselor would not get what is called registration credit to help meet their monthly sales quota if I did not start my second class and at least complete two weeks. Within the week of starting my second class I received a bill for $3000 for tuition and $175 for rEsource fee. At this point I was panicking about the fees on my account. I contacted my finance counselor and enrollment counselor. It took 3-4 days for the finance counselor to get back to with me, the enrollment counselor has yet to call me as of today. Basically what I was informed that the tuition waiver did not apply to the first class so I owed them the $1, 600 for class and it needed to be paid within two weeks or they would have to start the collections process, but on the upside, the tuition waiver had already been applied to the second class and rEsource fees, so I only owed $45. So here due to mistakes yet again made on the part of incompetence of a finance counselor and enrollment counselor I owed money that I did not have, so I was forces to take yet another loan of financial aid.

In January of 2009 I became ill and was unable to attend several classes in my degree program. Once I was able to return to class I was kindly informed that my degree program was obsolete and no longer offered on any ground campus, they had basically updated the program to a newer version. Upon talking with my academic counselor, once I had actually found out who they actually were, I was informed that to continue on ground campus I would have to update my program to the newer version and if I updated my program 9 of my older version MBA credits were unusable and there were no equivalence of those 9 credits in the newer MBA program. The only option that I had at this point was to transfer to the online campus who still offered the older MBA program where all my credits were still applicable.

At this time even though I knew online was not for me, due to a couple of reasons but I wanted to finish this program so I was forced to transfer to the online campus. In my online classes I can honestly tell you that I learned absolutely nothing. Toward the end of my first online class my tuition waiver was revoked for a work discussion memo/write up about performance, so I was forced to rely on financial aid to finish my program or lose the credits I had obtained due to the fact that they were not transferrable to another college. Classes were not going to cost me $1900 a class for tuition and $95 for rEsource.

For the first couple of classes I worked my ### off for the grades, but the learning teams were from all parts of the country and some were military spouses stationed in foreign countries, so we were always missing each other. Many of the learning team members had learned by then how little they had to do, so they seldom did much work and the others had to make up the difference. The instructors had little interaction with the students; feedback was hard to get in a timely manner, and questions were seldom answered about assignment. It was basically teaching yourself your MBA program. If I had wanted to teach myself, I wouldn't be spending $2K for a class and left owing HUGE financial aid debts. At this time I spent weeks trying to get a hold of a academic counselor who could help me as mine was not ever available or returned calls as nor did their managers. Each academic counselor would promise to help and nothing was ever done as far as I know because it kept happening.

By the time I finished my second class, I did not give a damn. I became the type of student that I had always complained about and got by on doing as little as possible. I no longer answered discussion questions, helped very little with learning team assignments and seldom turned in individual paper on time or at all. If I didn't want to do it, I didn't do it which was most of the time. I graduated with my MBA in December 2009 with a 3.0. Also upon the completion of my program, due to a miscalculation on behalf of the financial aid/accounting office I had a return to lender for $6K of my funds, which at this point almost a year later has yet to be properly explained to me. I am left owing money to University of Phoenix. This is money that I refuse to pay. I have been sent to collections, and honestly I don't care.

NOW as for working for the University of Phoenix that is a different ball game. I went through the hiring phase for the University of Phoenix in May of 2007. Once I completed the hiring phase I was offered a position as an academic counselor making $32, 500 a year. At the time it was more than I was making and I needed the job. I had just completed my bachelors program in April of that year. So on June 4, 2007 I began training for Axia College for the University of Phoenix as a academic counselor for the online division. First off I had never heard of Axia College, but quickly learned that it was an associates program only offered online. Secondly up until this point I did not know that University of Phoenix had an online division.

After the first week of training I spent a few hours for the latter three days that week shadowing actually academic counselors who already worked on the floor. It seemed easy enough and looked interesting and challenging. At the end of the second week I was assigned to the Southeast Division for the online campus. Once I hit the floor, I discovered that although I had a finance counselor I did not have an enrollment team, and would not have one for about 8 weeks as the last enrollment manager had stepped down and the enrollment team had been reassigned. My first 6 months working for the University of Phoenix went smoothly enough. I liked my job, my manager, my finance counselor, and my enrollment team, even though I was not too crazy about the enrollment manager. During my first review I had did excellent and more than met the standards that applied to Axia employees for academics. During my second six months I won an Outstanding Academic Counseling Award, I won a Top Academic Counselor award, and became a Certified Mentor for new academic counselors. During my second review I also did fairly well.

During the next six months, my manager acquired more students that was supposed to be disbursed to the 8 teams she was assigned to manage. My manager asked if I would like to have some of these students added to my original team of students. I jumped at the challenge. What I did not know and was not told was these student were not to be assigned to the academic team of 8, but they were creating a 9th team for my manager to mange, and I was to be assigned to a second team of 450+ students, a second finance counselor and 7 additional enrollment counselors. So not only did I have a second team of 450+ students, but my original team had 500+ students, a finance counselor, and 7 enrollment counselors. Needless to say that I was starched real thin between 900+ students, 2 finance counselors, and 14 enrollment counselors. I am ashamed to say, that some of the students did not received timely academic service.

(Basically there are 4 areas that an academic counselor is graded on. The 1st area are HARD SKILLS; which include the team load of assigned students and how many of those students are in class, how many new start students are in class for the required 180 days, how many students are actually posting attendance into their assigned classes each week. The 2nd are SOFT SKILLS; which include intern/external communication both written and oral, how many calls are made per day, how many hours you talk to your students, how your manager judges your IS3 activities which are computer generated tasks that must be completed for each student each day. The 3rd are PROFESSIONAL DEVELOPMENT SKILLS; which include going to workshops, classes and such. The 4th are QUALITY ASSURANCE: which include a system for scoring calls when the counselor talks with the student.) So during this management of two teams review period I did excellent and my manager put me in for a whopping 10% pay increase in which I received and began making $38, 900 a year.

It was during the end of my second year review that I voluntary resigned from the second team and it was reassigned to another academic counselor. About this time I began learning more about my enrollment team and their manager because their enrollment numbers were beginning to affect my review. On several occasions I heard the enrollment manager tell his counselors to "dangle the Pell Grant to the student like a carrot and refer to it as free money". I have also overheard the enrollment manager tell my enrollment counselors to "enroll that student NO MATTER WHAT" even when the enrollment counselor had specifically informed the enrollment manager that the student stated that they did not have an G.E.D. or a valid high school diploma (which are supposedly requirement for Title IV funding). I have heard from the enrollment manager things like "if it has a heartbeat enroll it". The enrollment team has also placed an APIN status students (which means students that are waiting for verification of high school diploma or G.E.D, application for admissions, along with all the other required documents for admission) into REG status (which means admissions has received and approved all documents for the student and eligible for admissions to the University, and that finance has approved the student to financially be able to pay for the classes and also attend said classes) without approval from admissions or finance and the student starting these classes without approval from admission or finance and having to be pulled from classes. I have also overheard the enrollment manager sexually harass his female employees by saying that "so and so has a nice ###" or "let's get so and so join our baseball team so we can watch their boobs giggle"

Beginning in or around April 2009, financial aid fraud students from Mississippi and a few other states were beginning to make a hit on the Southeast Division. Basically what happened was a person would go around to like government assisted housing and offer to help people "get free money" by helping the person enroll in the University of Phoenix and Axia College, fill out the financial aid paperwork for a small fee from their financial aid refund. These people were to enroll, apply for financial aid but want to manage their own financial aid funds, make sure to attend class by checking in (which basically mean leaving a message that states I am in class today). During the time it was taking the financial aid department to certify these students for their funding the academic counselor would receive notices from the instructors from about these students failing there classes by not doing any of the work. These students were calling the finance department several times a week's wanting to know when their funds would be certified, how long before the funds were received by the university, and when they could expect their refund checks. At this same time academic, enrollment, and finance counselors were noticing that these students had the same phone numbers, email addresses and home addresses. Once in class, students stopped answering phones or we were told that no one by that name lived there. Then when the funds were received on the students account at University of Phoenix the students would begin calling again badgering finance when were their checks were going to mailed and how much were the checks going to be for. Once the students received their checks the cashed them at check cashing places and disappeared of the face of the earth. Telephone numbers were disconnected; email addresses were closed or stopped being used.

If the student failed the first class and their financial aid had not been received they contacted the enrollment counselor and finance counselor to restart class so that they financial aid would process, because if a student is not in class during the certification of funds, the process is stopped until they are back into class. Financial arrangements were then made to allow the student back into a class that they failed, but the same process happened again. With all this fraud going on I knew that I would have a substandard review and as per company policy I would be receiving a deduction in pay. Two weeks following my review ending the company changed the policy that employees would no longer receive pay reeducations for substandard reviews but it did not apply to me. During this review period I did receive a sub-standard review in which my pay was to be decreased by 10% to $32, 215 which was less that I made coming into the University of Phoenix and less than an new academic counselor out of training made at $35K a year.

Also during this review period I had become ill and was placed on FMLA for 2 weeks, then was approved for intermittent FMLA which allowed so many days off as prescribed by the doctor. When my review was completed the company had not taken into consideration the FMLA time I had to take off and that no one was working my team. It had been left stagnate and I was unable to obtain my goals because of this. This review was due to be processed for the end of May 31, 2009 but was not received until September 2009 which was 2 months before my next review was due, so I was really at a loss as to what my new review goals would be.

At this point the manager that I liked became a real horse's ###. If I took an intermittent FMLA day, when I came back I was crossed examined by my manger, which is against HR policy. My manage would make very hostile remarks about me and my taking a approved FMLA day. Finally when I got fed up I reported it to my manager's supervisor who told me to work it out with my manager. At this time my whole academic team became to suffer from lack of proper management. The team had to become totally self-reliant because our manager became scarce, she no longer helped us when we needed help, she was always acting weird. She would go days without talking to anyone on the team. She no longer held team meetings so we could discuss problems and strategies. She came to work telling people extremely personal business, showing up at her employee's houses asking for a place to crash for the night, trying to borrow money from her employees. When we complained to upper managements, we got no answers so we learned to work without a manager and no longer went to her for anything. It took over six months of this type of behavior from my manager for her finally to be terminated. We were then assigned to a temporary manager who actually told the whole team that "our old manager was terminated due to drug use and taking her personal life to other employees". We were then promised that we would receive the cream of the crop for a manger and that she was proud of us for sticking it out.

After about 3-4 weeks we were assigned a new manager and this would have been mid August 2009. It was hard to trust a manager at this time, but we gave him the benefit of the doubt. As I took my first FMLA day and returned, I was called into my new manager's supervisor's office. I was accused of not following FMLA protocol and I was to be written up. Before this point nobody had informed me of the process I needed to go through to report that I was taking an FMLA day as my previous manager didn't get together with me and HR to go over the FMLA process. This was done within a few days of my returning. From August to November 2009 when I would take my FMLA days, I would strictly adhere to HR policy on FMLA protocol. But upon returning to work, I came back to a hostile manager who would make snide and cutting remarks such as "if all of his employees would be here every day like they should the team as a whole would be better" he would also point out that "other academic counselors were being overwhelmed by his employees missing days". I know for a fact that these remarks were geared toward me and one other academic counselor who were FMLA absent from time to time. I would also receive the silent treatment and the cold shoulder when I asked questions. I would get cutting emails telling me to do the research when I would email a question to the manager. I them reported this treatment to my new managers supervisor. She informed me not to bother her with petty complaints and take it to HR. I contacted HR to try to see who to talk to but was unable to get an answer as to who to speak with to file a complaint.

It was under this new manager that I received the November 2009 review on January 2010. I received a second substandard review, and my FMLA time had not been taken into consideration again. At this time I was placed on a performance review and had until February 26, 2010 to bring up my substandard or be possibly terminated. During this time I was out most of the time on FMLA due to health issues that I ran out of time in early March, but was unable to return to work. On or around March 9th, 2010 I received a phone call from HR that deals with FMLA. I was also called by a person from an employee relations representative that is enable to fire employees. I then called both of them back and I was told that University of Phoenix would accept my resignation. I talked with the HR representative and the employee relations representative about me requiring surgery. The HR representative stated that she was and would willing to work with me to get me additional time off and then help me get back to work. All three of us were in agreement. On Friday, March 12, 2010 I was called and informed by the employee relation representative that the University of Phoenix had decided to terminate me anyway and that my services were no longer required.

In the last year working for the University of Phoenix academic counselors have become required to do sales. We were required to ask for leads to potential students for other students. We were to take their names, addresses and phone numbers and turn this information over to enrollment. So basically said we were required to do enrollments job also, which is strictly to sale the University of Phoenix's product which is education.

SO I want to warn potential students and employees to really think about your decision to become a student or work for the University of Phoenix. You might just regret that decision, I did.

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chrisfriend
, US
Apr 12, 2011 2:37 pm EDT

IF YOU ARE A COLLEGE STUDENT JOIN www.aceyourcollegeclasses.com you can post your homework questions there and earn money tutoring others. The site is free to join!

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University of Phoenix [UOPX] worst school ever - you will never graduate - check fafsa's report

I'll make my statement very simple. It's a nightmare to get registered with the university of phoenix online and while you're in it, their requirements are endless. This is a serious means to pay their salaries while you build a ton of loan on your record. I made the biggest mistake coming to this school and i've invested way too much to be able to leave now. Listen if you care about your time.

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Joe Utha
Denver, US
Mar 04, 2014 3:17 pm EST
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The University of Phoenix is the worst school that I have ever attended. If you want to earn a Doctor's Degree, go somewhere else. There is little to no support for your dissertation. They are very busy taking your money, while doctoral learners are left to struggle. They do not have a program to help with the dissertation. The support that they offer is a joke. What is true one day is false the next day. After 24 credits, I am left the University of Phoenix and I am now attending Grand Canyon University. Only 9 of the 24 credits will transfer, but it is worth having true professors who care about the success of their students, and not pretend business professionals who are hire as facilitators. The difference in the caliber of the faculty and the students was instantly noticeable. Do not waste your time at UoP. I have dealt with Libby Bailey at the office of dispute management, and in my opinion, she is a joke, just like that office. I think any college and I mean any online university would be better than the University of Phoenix.

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cactus5th
Tempe, US
Sep 20, 2012 12:45 pm EDT
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To: 'im with uop'
You sound like someone who is working for the UoP.

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Ravenmoon96
Norfolk, US
Jun 06, 2011 8:14 pm EDT

I totally disagree here. I got my second AAB from UoP. I also then received my BASB followed by my MA from UoP over a total of 7 years. Now I am not saying I never had issues with them, but the degrees are excellent, it is NOT easy to obtain and I cannot understand why a business is not hiring people based on where they received their degree. That is just unprofessional and prejudice of those who for whatever cannot afford to go to Yale or Browning for example (who also sell their brand- c'mon folks!) or have families and are already working but want to improve themselves. There are plenty more people out there who get handed everything and don't compare to the backbone us Phoenix grad's have!

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Consumer Rights Advocate
Stone Mountain, US
May 26, 2011 12:20 am EDT

I work for the largest company in California. My company does not accept UoP degrees as being valid college degrees. We hired a several UoP graduates a few years back; all of them had very poor communication skills and basically no technical skills; all these people have been fired. Please do yourself a favor and and don't waste your time and money attending UoP.

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im with uop
Mayetta, US
May 17, 2011 6:55 am EDT
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The difficulty with graduating with online schooling, Miss Felice Larsen, is that you don't have an instructor holding your hand. You have to be a go-getter and willing to read the material, research, and take the initiative. Online schooling is difficult, but you have to take the convenience of online schooling and understand that you are going to have to make extra effort to subside the comforts of sitting in front of a computer and just doing school. The think the biggest problem is people think online schooling is easy, its not! You have to try twice as hard as those that are in a classroom. Effort and stamina makes a person, a "live" instructor doesn't. At least when I received my diploma, I knew that I obtained it for myself, not by the guidance of a person I could constantly hound or beg with questions!

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im with uop
Mayetta, US
May 17, 2011 6:51 am EDT
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I have been enrolled with the University of Phoenix for almost two years and it is the greatest thing I could have ever done. I have never been charged for anything extra and I have learned so much.

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cactus5th
Tempe, US
Apr 05, 2011 10:56 pm EDT
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Only around 10% who enroll in this school graduate.

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UofPhoenix
Phoenix, US
Apr 04, 2011 8:11 pm EDT
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Hello there,

I am sorry that you had a bad experience. If you have a specific issue that you would like looked into, or would like to file a formal grievance, I encourage you to contact the Office of Dispute Management. They can be reached by email at UofPhoenix@phoenix.edu or by phone at [protected].

~ Libby Bailey, Sr. Student Relations Administrator
for the University of Phoenix, Office of Dispute Management

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bamagirl36344
Hartford, US
Mar 30, 2011 11:17 pm EDT

I am not sure why you didn't graduate from your program but I can assure you that I personally know many students who have and I am one of them. This should be considered slander. Seriously. I got my pell grants and the amount I was to obtain. Yes, it cost more, but show me an online college that doesn't. I have had several promotions in my career and as soon I finish my MS/PYCH I will open my own business. I can not emphasis my disagreement with these posts enough. I truly wish that those of you who have made such accusations would have tried to resolve matters prior to slenderizing my Alma Matter. In reality, and I have seen this in ethics meetings too many times, what happens is students get disappointed when he or she is caught plagiarizing and they begin to look for fault instead of facing his or her own mistakes. Seriously, adult college should be more cautious who they let attend. If children are going to whine when they get caught being bad put them in daycare not UOP>

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University of Phoenix [UOPX] financial aid

I believe the University of Phoenix takes their financial aid and then turns around and purposely drops and fails students to turn around and recharge them for the classes they have already taken. If anyone wants to make a formal complaint about University of Phoenix contact The Higher Commission Board at [protected]@hlcommission.org. Write them a detailed letter and attach any proof you have about your complaints. Make sure it is in cover letter form. Then contact the Arizona Attorney General and fill out a complaint form. Once again make sure to be very thorough. Then last but not least contact the BBB for Arizona. If enough people stand up and complain about this school then maybe someone will do something about it. If anyone needs any help please contact me at [protected]@gmail.com

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Daryl R. Bean
Belleville, US
May 07, 2013 11:01 am EDT
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University of Phoenix Financial advisor Jordan Murphy is a liar and very deceitful. I can prove after I complained about his blatant lies about my finances he changed information on my account, even though i have the original documentation.-daryl R. Bean

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GrannyG
Santa Fe, US
Apr 15, 2013 9:22 pm EDT

l. When applying for financial assistance at the UofP in Santa Fe, NM, the financial options were not explained. The recruiter kept talking in acrinims using letters (their short abbreviations for financial aid forms), to describe what I signature as applying for. She said did you sign the fasfa oh no that was the dosea, let me make sure we have your comdea? I had no idea what she was talking about as she (the recruiter) sashayed here, there, in other office to make copies, looking in different places for files/records? All I knew was that money was coming from somewhere for me to continue my formal education. I am a disabled/senior. I informed the recruiter and student advisor on numerous of my disabilities. I was offered the office where numerous computers were available, the recruiter told me "yes you can use these computers for your homework, that's what they're there for." When there was a disagreement from another student who made the false claim that I did not help her team, the student advisor and the recruiter began to treat me with the most disrespectful attitude, manner and gave me erroneous/incomplete data regarding future classes, she went as far as to send me data that was not timely causing me to fail to meet deadlines. The recruiter and student advisor took it upon themselves to be judge and jury and to side with the student who was a close employee of the then governor of the state of new mexico. Politics seemed to be their motivation. The recruiter Mares and student advisor Tanuz refused to let me use the computers to do research and homework, Mares complained that I was using too much paper and made me ask her permission to make copies, they made it very difficult for me to continue with the on-going harassment and hostile environment. I am very thorough when I conduct research and went beyond locating, documenting and photocopying information needed for the team who gave false statements against me. The team I was assigned to were close nit friends and had been connected socially with friends on boards/committees for the governor and resented the instructor assigning me to their team; they acted excessively regal as though they were better than other people because of their supposedly "high political status/clout." The team thumbed their nose at me, left me out of conversations and treated me as though I were a hobo off the street begging for food and shelter, so much for being "team" players. Each has obtained their so called degree from university of phoenix by lying, cheating and deceit. The person directly responsible who worked for the governor/in his office always badmouthed and complained about the governor to her team mates and used team meetings to socialize and used her clout to obtain a degree with less than credits mainly because "she was connected". I have multiple disabilities not blatently visible, I refused to walk with a cain, that would hinder my learning to develop my strength to walk unaided. I did go into detail in the early part of my attending the UoP with the recruiter because she asked, I told her how I had difficulty walking and using my hands after my injury, I had no memory and unable to work or do much of anything, as most people who are familiar with TRAUMATIC BRAIN INJURIES, know that at first survival is the most important. Also as intelligent and knowledgeable people aware of the health complications along with TBI, every resource should be made available to senior citizens with multiple disabilities. After all I believe that I am entitled some consideration under the AMERICAN'S WITH DISABILITIES ACT. Currently, my disability checks are being diverted to some agency who wants the money given to university of phoenix for my supposed education and I am left with even less than to support myself. I am very limited with physical work although I have kept up with trying to read three to five books a month. Before my injury I read a book a week, magazines, on-line information. I continued to keep-up with my motivotational programs of learning. There are times when I transpose letters and numbers but that does not make me a ###. I have a high degree of intellectual knowledge, thinking and ability, alas, with the challenge of TBI cognitive abilities still perplex me at times. I tire easily, endure chronic pain, the deformity of my hands and feet are becoming quite prominent, not to mention the extent of disabling illness inside the body and brain not visible, nor on display for all to take pitty upon. People like me enjoy being self sufficient and the ability to be productive. I have come a long way with being disabled, and healing from numerous injuries, but age and permanent damage work against the idea of ever being the same as before. Thank you ignoramus employees who got their degree from university of phoenix and are employed by the university of phoenix, their main focus is greed, the bonuses they get for recruiting people with stars in their eyes over the glossy advertisements of university of phoenix also known as Apollo inc.

U
U
UofPhoenix
Phoenix, US
Mar 18, 2011 5:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello there,

I want to assure you that the University does not fail students on purpose to charge them for course retakes. If you have a specific issue that you would like resolved, please contact the Office of Dispute Management to file a formal grievance. They can be reached at UofPhoenix@phoenix.edu or [protected].

Kind regards,
Libby Bailey, Sr. Student Relations Administrator
for the University of Phoenix, Office of Dispute Management

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