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United Services Automobile Association [USAA]service representatives and timely resolution of usaa responsible insurance claim

A USAA member hit my trailer 3 weeks ago. I contacted the agent immediately and they stated that it would be taken care of within days. It is now 3 weeks later and they still have not contacted the USAA member to resolve the accident. This is clearly unacceptable and after making several additional calls they continue to take no action. I am also contacting the overarching bureau that monitors insurance agencies to file a complaint. I was told USAA was a credible agency and they continue to prove this statement as incorrect.

Gr
Aug 03, 2018

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