The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

United Parcel Service (UPS) / item stolen

1 TX, United States

I recently ordered a piece of jewelry which was sent to me via UPS. The package arrived on time. When I opened it, all the paperwork was in there, but there wasn't any jewelry. An inspection of the package revealed that the postage had been ripped off of the original package and taped onto the package I received. I called the shipper who confirmed my suspicions; the original package was sent in one of those stretchy plastic white envelopes and the package I received was in a document envelope. My package had been opened, the jewelry stolen, and the rest of the contents re-packaged. A claim was filed with UPS. I would like to say that this was a rare instance, but when the UPS guy came to pick up the package as part of their internal investigation he said that this was "typical UPS ###". I won't ship with UPS anymore.


Post your comment