United Parcel Service [UPS] / package never been delivered and now returning it to shipper mean while package was paid for and needed as a business we are running

Review updated:

We orders a part paid for the part and shipment since Dec 07, waited for the package to arrive witch it never did called every day after Dec 8, the ups office where the package was kept and everyday they would give us an excuse why the package was no delivered, everyday would be a new driver and that driver couldn't find the address in the mean while the address is in Google and I provided my cell number every time I called so the driver would get in contact with me if they had a problem witch they never did. Finally spoke to a supervisor of the location on Dec 19 witch said to me don't worry we will deliver the package tomorrow Dec 20 from 8 am to 5pm I found a driver that knows exactly the location. Today Dec 20 I call back to make sure they will deliver the package and for my surprise they are saying now that they returned the package to the shipper witch make no sense the package is paid for and I don't even have the shippers information so now who is going to pay me back the money from the part that I ordered why would they even send it back when they promise to deliver it today or was that a quick way to get me off the phone

Dec 21, 2017
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  •   Dec 21, 2017

    If you paid for it, you know who was paid. Track down their information. You didn't just send money to Joe's Auto Parts from their website, did you? If so, look at your history Obviously you ordered online or the phone. Track back where you saw the part. Joe's or Bob's or Florida Auto Parts or who ever it was, payment will show to whom was paid.

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