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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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A
8:01 pm EDT

UPS delivery

Tracking No. 1Z7962X00399081957. I was home all day when I got an email that the package was delivered. No one had rung my bell so I went downstairs to retrieve the package and didn't see it. I went outside and there it is, sitting outside on a busy street in a bad neighborhood where anyone could have taken it. It was an expensive item. The driver was too lazy to figure out how to ring the bell so I could have buzzed him into the lobby where packages should be left, not sitting outside. Plus it was raining and the box was wet. This is a reoccurring problem. A few months ago when the driver left the package outside, someone came along and opened the box. It was a set of new dishes so they left it, it was too heavy to carry away. This leaving the packages outside needs to stop. Please talk to all the drivers on my route.

Thanks, Ann

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5:48 pm EDT
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UPS driver nancy klein who drives for ups in westminster, co's unprofessional, harassing, and unethical behavior

Nancy Klein works M-F in Westminster, CO predominately along Sheridan Blvd.
In July 2017 when I was living at her home, she asked me for my office complex's door security code so she could use the bathroom after hours. I don't think that is ethical or professional.
After Sept. 25 when she asked me to move out unexpectedly, on October 4, 2017, she sent me a text said she wanted my dog to come live with her as her dog was "having seizures".
Today, October 7, 2017, she filed a police report against me, reporting I was leaving my dog in my truck outside my office complex for extended periods and overnight. She told the police my office number but the police found her information untrue and harassing.
She has used her position as a UPS driver on the same route that covers my office building to check up on my truck and my dog, and she has the confidential office after hours code now so I am afraid, and so are the police, that she will come into the building unauthorized and harass me and my dog further.
I am going to file a police report against her, but I would like UPS to follow up and tell her not to use the confidential after hours door code, not to enter 8120 Sheridan Building C unauthorized, and to stop using her position to stalk my vehicle and my dog while delivering to my building.
Thank you very much.
Lisa Dines
[protected]

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1:05 pm EDT
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UPS shipping to puerto rico - lying to your customers

Good afternoon,

I just got off the phone with a customer service representative who informed me that a package I sent on October 2nd to San Juan, PR is just sitting in a warehouse in San Juan because you are still stuck delivering packages from before the storm. The Tracking Number is 1za8464y0301014757. Before I sent the package I checked your website, which states you've resumed services to the zip code I'm sending to, and I spoke to a customer service representative on the phone to ensure that the package would actually be delivered. I was assured the package would be delivered. I was told it would maybe take a day or two extra, but it would be delivered.
Trusting what your website and customer service person said, I paid over $100 to UPS to ship a package to my family in Puerto Rico. Why would you like to the community, especially when people are desperate to help their families, when you KNEW that you hadn't even finished delivering packages from before the hurricane, so there's no way in heck you could deliver packages from after the hurricane! You have taken full advantage of people who are desperate and emotional to make a profit. You just banked over $100 from me because I trusted your organization, and now am being told it could be weeks before they get the package. That should've been disclosed from the beginning. I would've looked for a different company and not wasted money trusting your company. Now I'm out money and my family doesn't have what they need. You flat out lied, and continue to lie to the community, about your ability to ship to PR just to make a profit. I am going to make sure I voice this and post this lie to everyone I know to make sure no more families fall victim to your scam. I expect I will get a full refund for the shipment as it was not delivered on time, and I could use the money to pay a private charter or someone that is actually going to provide the services offered to send another package to my family. I also would like to know an estimated date of deliver, so that my family doesn't continue to sit hopeful for a package every day the UPS guy drives up to their building when in fact UPS is just sitting on it.

Thank you,
Lourdes Pietri

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10:49 pm EDT

UPS no delivery

1ZW5W0990239364789

So much for 2nd Day Air ship UPS, ordered on 10/3/17, not out for delivery until 10/6/17. After 2 phone calls to [protected], first speaking with MJ, who SHOULD NOT be in telephonic customer service, she told me back, "the package was out for delivery up until 8pm." I called back after 8pm, spoke with Lily, she stated delivery times up to 7pm, then she changed to 9pm and lastly telling "as a UPS customer" she has gotten deliveries as late as midnight (sure but it's not Christmas season). Lily was insisting, I call back after 9pm. I instructed Lily, that I received a package earlier today at 2pm. UPS deliveries are never this late, especially on a Friday. I spoke with Dell/ the supervisor and after holding for over an hour, I finally accepted the fact, that UPS poor customer service would not be getting my package to me in any way, shape, or form of timely, much less in two days. Dell / supervisor was great, he kept me informed during my hour plus hold and called me back after I gave up and disconnected the call. Only to tell me my 2 day air package has turned into a 5 day maybe delivery, because it was put on the wrong truck.

Why offer a service you obviously can not provide? With all your technology and apps, it's as only good as the sad UPS employee operating it, which isn't saying much. At this very moment no one has updated my delivery status as of 10pm, 10/6/2017. My package is still out for delivery. I don't need my 2 day air package on Monday, I needed it today.

I suspect that the true story is, it was Friday and someone want to get off work on time or early so the customer is just out of luck.

I am an online shopper and I work from home with no less than 3 deliveries weekly to my home. I will request FED-EX even if it cost more, one can't put a price on Great customer service of which UPS is clueless. Every opportunity I get, I will be sure to give you a bad review.

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6:48 pm EDT

UPS ups lost my package.

I wanted to study at a Beauty school. The Beauty School asks education level and i should provide my High school Diploma. My high school diploma was in foreign language and I had to translate and evaluate. I translated my High school Diploma by office with notary and I filled application for evaluate my diplomas. I had two diplomas and one of them was elementary school to freshmen (1-9)and another one high school (10-11). In my country school education only 11 years. I had to send for evaluate my Diplomas and the ECE ( Educational Credential Evaluators, Inc.) asked to send original documents.
I sent via UPS express my 2 kind of original diplomas and their translations . I believed in that my documents would arrive and I forgot to check by online trucking number. After month I did not receive my evaluated documents with my original diplomas and I wrote the letter to ECE, Inc. The ECE office wrote me that they didn't get any documents. I immediately checked my trucking number and I saw that my package didn't arrive and lost. The UPS doesn't want to pay me for making my duplicate diplomas. It cost expensive in my country. Please help me to solve the problem.

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5:48 pm EDT
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UPS delivery

Hello,
The ups delivery driver left a very expensive large package out by the road at the end of my driveway. I live in the country where anyone could drive by and take it. I am very dissatisfied in the delivery drivers as of recently. They seem to be too lazy to do their job. My name is Laura Johnson address 1690 Park Avenue Orange City FL 32763. Please look into this matter and make sure it doesn't happen again. It's happened far too many times. Thank you.
Laura Johnson
[protected]@yahoo.com

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Update by La la johnson
Oct 06, 2017 5:51 pm EDT

Lazy drivers. Can't deliver a package. Always leaving packages out by road where they can easily be taken.
Dissatisfied with UPS.

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9:27 pm EDT

UPS careless employees breaking things

I purchased a pair of 125 year old priceless rare church altar angels from Canada on September 15th through ebay . The antique dealer took 5 hours building crates for each angel which were 38" tall and were well packed, packed so well that they weighed 70 lbs each. They arrivied in Natchez on September 29th, I know because I was tracking them. When I did not get them on Friday I thought I would wait until Monday to call to inquire about them and when I put the tracking number in it said DAMAGED...BOTH CRATES.
When I called the facility in Natchez and finally got a human on the phone they had no answers for me and said I should call the sender whos number I did not have so I emailed him and guess what he had not been notified either and still does not have a report oh and did I mention the person on the phone seemed un-interested. This is the third thing in a year that was WELL PACKED and destroyed by UPS. I Paid over 400.00 dollars just for the shipping and these items are NOT replaceble. I am a business owner myself and would be out of business if I ran my business this way. The number I called in Natchez is [protected] one of the tracking numbers is 1z 298 5ea68 9392 9745 what the hell is going on here?

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4:49 pm EDT
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UPS service at a ups store

I ordered some curtain track for my childrens' theatre. It was extremely important that I get it by Thursday evening. On Wednesday the eight foot tube was brought by my home while we were all at work, so it was delivered on Thursday morning to the 1000 Johnny Dodds Blvd UPS Store.

The package is in MY name (Stan Gill). I purchased it and paid for it in MY name, with MY credit card. As it happens, my five year old takes his swimming lessons right next door to that UPS Store on Thursday afternoon at 3:30pm. On Thursday I received this email from UPS at MY email address:

Your package is now available at the UPS Access Point™ listed below. Please pick up your package by 10/12/2017.

Shipment Details Tracking Number: 1ZE5W9390369679593
Shipper: WEYCO GROUP INC
Delivery Time: 10/05/2017, 11:42 AM

The pickup location for your package is:
THE UPS STORE
1000 JOHNNIE DODDS BLVD
MOUNT PLEASANT, SC 29464 US [protected]

So I borrowed my wife's car (it's bigger), dropped my little boy at swimming and went next door to get the delivery. However, when I showed up at the store the girl said that they had my wife's name in their computer at that address. I showed them my ID with that address on it. I explained that it was MY package, not hers and that I needed it. They said she had to come in and get it. I asked what she had to do with this at all. That said it was her name in their computer. I pointed out that more than one person can live at an address and they were incredibly rude and thick! I also pointed out that she was unable to get it that evening, and they said "policy" -- but couldn't explain any more than that... and continued to be as uncooperative and rude as I've ever seen any service agents.

Naturally I got angry and raised my voice. I was already on my way out of the store when they asked me to leave. Forty minutes later, while taking my little boy to the car after swim class a policeman stopped me and asked me to explain what had happened. I did -- and he agreed they'd been unreasonable. He also said that they accused me of cursing at them. I NEVER curse! Anyone who knows me will tell you that. I was angry, but who wouldn't be at the treatment I received.

This mistake on the part of UPS and this store in particular, probably has cost me a job worth over $1000.

BTW... I tried to find the category for my complaint on the scroll-bar below, but there is no category for STUPIDITY, RUDE BEHAVIOR and LAZINESS. So I just picked UNAUTHORIZED CHARGES.

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9:51 pm EDT

UPS ups tractor trailer driver reckless

Leaving St. Louis last night ( oct 4, 2017) — on 72 east - came across a UPS tractor trailer driver driving reckless! I was shocked - it was at 9:31 pm mile marker 45. We watched him for 5 mikes — passed another semi — we thought he was getting off the exit - swerved back on the road ... we continued to watch him swerve — we were finally able to get passed him safely I was not able to get the #

Teri gillmar
[protected]

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6:17 pm EDT

UPS not taking us currency at a ups office.

I needed to ship a shirt. The price of $10.51 was really high, but when I laid $21 on the counter, i was told i had to use a check or a credit card. US currency is not accepted. Guess what folks, we are in the US! US money printed by the US Treasury should be accepted. I despise any electronic charging or transfer of funds given all the hacking that is going on. Not taking cash was. A poor decision!

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5:10 pm EDT

UPS unexcused fail 2nd day delivery

I was expecting a 2nd-day delivery package from UPS. I continuously tracked my package until the day it was supposed to be delivered. I was expecting the package to be delivered by the end of the day on the delivery date, which I am assuming it will be delivered around 5p or 6p, but when I track the package at 4p there was a delivery note stating, the street number is incorrect. This may delay delivery. We're attempting to update the address. I immediately contacted customers to verify my address and it turned out that my address was in fact correct. I told customers service to inform their delivery boy to verify that my address is correct and redeliver my package the same day, but I never heard back. I then contacted customer service the following day and they told me that my package was sent back to the original sender because the idiot driver ASSUMED, without verifying that the address was correct. My question to UPS is why would your company immediately send back a package without verifying to see if the address was, in fact, correct or at the least hold package at your nearest UPS store for the customer can walk in to pick up the package. This did not make any sense to me and I am very disappointed in your services. I believe if the driver, in fact, went out to my address he or she would have known it was the correct address. Because of a non-issue that your company created, also brought me some unnecessary problems because my package will be delayed by another week due an error in judgment on your company and driver behalf. I will no longer need your services. GO FED-EX!

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2:45 pm EDT
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UPS driver

on friday september 29, 2017 i waited until 5:55pm for our daily pick up. when the driver never arrived to pick up, i took the package to a nearby business where in knew he would be at and gave the package to the driver and watched him scan it and then i left. on monday october 2, 2017i was informed that the driver left the package at that business and that business took my package to the ups facility in billings for me.

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12:24 pm EDT
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UPS failed 2nd day air delivery

I am so mad at UPS right now. I paid 2nd Day Air for a small camera scope was to use on a job over the weekend. It was to arrive on a Friday and the package never arrived. I checked tracking at 7:30 PM and the site stated package delivery attempt was made at 7:04PM Okay so our business has cameras at the front door. I checked the cameras. There was NO ONE there for the entire hour and before from UPS.

I could not perform a time sensitive job over the weekend and the people I was going to do the job for went to someone else. I am so peeved at UPS. I called them that Friday evening and they said they were going to find the driver...no return call and it is Saturday morning. They cost me around $200 for a job I was supposed to do this weekend and that does not include the supposed 2nd day delivery. I would understand if I missed the package but this was all their fault and no acknowledgment from them, not even some type of reimbursement for a job I missed due to their negligence.

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Update by cineruss
Sep 30, 2017 11:02 pm EDT

Thanks will do. I guess even if the driver has discretion, at least I have proof (or no proof seeing the driver was not there) that the driver never showed up but the records on UPS said he did.

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8:46 pm EDT

UPS missing package

Hello, I am very upset. A package was suppose to be delivery today but I was not home to receive the package so I called the UPS store located in Hialeah, Florida (6001 E. 8 the Ave) and stated I will come to the store and pick up my package. They informed me to come in the same day at 7:00 P.M.. I arrived at their office at 7:00 P.M. I was told that they had to go to the next building to pick up the package. I waited over an hour and was then notify by the supervisor that they can not find my package. I am veer disturb because the package had my prescription. The evening supervisor told me I had to wait until Monday and speak with the morning supervisor. Please assist me with this matter. Thanks in advance
This is my tracking number - 1ZR02E152444172472

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8:20 am EDT

UPS my package that is being held without my permission

I'm 6 months pregnant and UPS has stressed me out for 4 days! I'm calling my local news channel, my doctor and lawyer! I paid for 2 of the same product sent in 2 separate packages but the exact same items sent through UPS from T-Mobile to me. I requested that both packages be sent to my local access point UPS store at 924 Bergen Ave, Jersey City, NJ. On 9/24/17 the first package processed is STILL being held at the Secaucus customer service location with out my permission I have no way or desire to go there! Tracking: 1Z2E3A241300867363 for the 1st package & there are NO RESTRICTIONS from T-Mobile for them not to send MY package that I PAID FOR to the access point that I need it to go too! My 2nd package of the exact same item processed on 9/25/17 tracking number 1Z2E3A24130091946 was sent to 924 Bergen Ave, Jersey City, NJ from this same location in Secaucus, NJ & I went to pick it up on 9/26/17 with nooo issues. I'm totally stress the Secaucus location sent T-Mobile an update that they attempted to delivery the package to my home on 9/27/17 at 8:19AM but that was FALSE! This is the worst customer service ever and I am going to my local news channel to spread the world about UPS!

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10:02 pm EDT
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UPS ups store #4740 and #1453

I live in Goodyear, AZ. My husband and I are in the process of opening our new business. We needed to open up a business mail account before our go live date. Today, Wednesday September 27 we went to your UPS store #4740 to open up an account. There was only one sales person behind the counter. Well she was in the room talking on the phone. We wait about ten minutes for her to complete the call. When we explained that we wanted to open a business mail account she said she was alone and didn’t know how to do it and for us to come back in the morning. I asked her to call someone. She did and when she got off the phone she said she had called the store manager. Her answer was the same. We were asked to come back. I cannot tell you what a huge inconvenience this is. I don’t feel that you should even be open for business if you cannot provide the full services. The sales person was polite and apologized but that did nothing for my problem. This doesn’t end here. We just went to the next UPS store UPS Store #1453 and again there was only one-person present and he also did not know how to set up a business mail account, he said he was new the same as the other store. How do you leave new people who don’t know how to do anything to run an entire store? Shame on you UPS. I think you have a problem with your UPS Stores here and there needs to be someone in there who knows how to provide all the services all the time or just close. I am a business owner and I need reliable service that I can count on.

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9:19 am EDT

UPS ups driver

I live in Woodco Dr. In Waycross, He. And just this morning about 10:05 I witnessed the UPS driver go down my road at a high rate of speed, WELL OVER WHAT HE SHOULD HAVE BEEN GOING TO DELIVER A PACKAGE TO Pheobe Lane. It is a dead end dirt road and not much traffic comes down our road. I have 2 small dogs and I have grandchildren that may have ran into the road. This driver was going at least 55 mph down this road, easy! There is no need to drive that fast. He needs to slow down the next time he comes down this road or i will be forced to get truck information and contact the authorities, after showing them a video of his crazy driving. Please contact this person and ask him to slow down!

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10:12 pm EDT
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UPS non delivery

Waz told I had a pkg coming today which contained my medication, delivery was told to me between 9am and 7pm, i waited at home for several hours, as of 7pm still never received my pkg Spent 45 minutes on the phone was told it would b here by 9, the driver claimed there was no such street address, I've been living here for 21 years, it is now after 10pm the ofcice is now closed, and I still do not have my meds. I would leave, but for some reason, i have to sign for them which I hv never done before. I contacted Caremark and told them never to send my meds thru UPS again.

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9:12 am EDT
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UPS delivery driver ineptness

RE: 1Z7092X30331271476

On [protected], I was expecting a delivery of a piece of equipment packaged in two boxes. One box weighed about thirty pounds and the other was a little over one hundred pounds. I happened to be in the backyard and walked around the house to see the UPS truck parked in front. The driver had delivered one box and was walking away towards his truck. I expected him to deliver the second box but instead, he drove away. I figured it would be in the next day's delivery.

Later that day, my husband called Customer Service because when I looked on your site, it said the package was delivered, and there was no note of when the second box would be delivered. My husband said he had "to push lots of buttons" to get someone on the phone. Whoever answered hunted around and finally told him the second box was refused and was being returned. Needless to say, my husband hit the roof. The only reason we can think of that would prevent its delivery is its weight.

What kind of delivery service refuses to deliver a box because it is a little too heavy for one man? Ever hear of a two-wheeler? Or setting up another delivery time? Or at least communicating that the second package was being returned? None of this happened. The driver simply walked away. By the way, I believe he saw me by the front door before he pulled away, so he could have said something then but didn't.

Today is 9/22. One week has passed and still no second box. I finally called the vendor, who said she would deal with UPS, but I felt I should voice my complaint also. It's bad enough the driver didn't do his job correctly, but then to lay the blame on us (we refused the box, is what he claimed on his records), is too much. Your reputation is in jeopardy with such inept delivery service.

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7:30 am EDT

UPS delivery service and customer service

I purchased and item from overseas which was then sent promptly to UPS I provide a business address for UPS to deliver to. I was unaware that I had to actually pay a fee for them to deliver. They tried to deliver this at 8.00 to a business address which naturally I wasn't there to pay this fee as business hours are usually 9-5. I chalked this up to misfortune. I then called UPS and them that I would pay them cash on delivery and told them to deliver at 10.00 the next day which they said they would do and I received an email confirming this They didn't deliver at 10.00 on 21st September and I called them a few times and they insisted it was a guaranteed delivery and would arrived by 5.30pm, when this didn't happen, I called them again, and again they guaranteed that it would be delivered by 7.00. I wasted an hour an a half for this and they did not arrived. Again this did not happen and they did not arrive or deliver at all on that day and I called them upset explaining this, they apologized and I informed them to deliver at 10.00 in the morning. They again delivered at 8.00 while I wasn't there to pay them in person as I informed them that I would do about 5 times so I still haven't received my package. I've tried to lodge a complaint as they are not following the simplest instructions, yet, each time I've been told that I would be contacted regarding this, and I haven't be contacted at all. Finally I believe one customer services agent actually listened to me when explain how the simplest instructions could be follow and called the driver and found out that as he's in the area at that time, he's just going there at that time even though he knows it's a business and there is no one there to pay him the fee. The agent asked him to redeliver to my address again as it clearly states deliver at 10.00 and not before I the agent told me he just said no. The agent would like to lodge a complaint as I explained that if I didn't do my job properly in the first place, and if I asked to do it again and just said no, I'd probably get fired. Please let me know what can be done the company does seem like it can actually reprimand somebody for not doing there job correctly and are not to sure if they can recompense me for them wasting my time. I still do not have my package and it's been four days now.

Thank you.

Kind Regards,

Nicholas

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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Contact UPS customer service

Phone numbers

+1 (800) 742-5877 +1 (800) 782-7892 More phone numbers

Website

www.ups.com

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Is ComplaintsBoard.com associated with UPS?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with UPS Customer Service. Initial UPS complaints should be directed to their team directly. You can find contact details for UPS above.

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Use this comments board to leave complaints and reviews about UPS. Discuss the issues you have had with UPS and work with their customer service team to find a resolution.