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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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M
6:05 pm EST

UPS mysterious disappearance of a trackable package by ups

My daughter has been tracking a package through the UPS system for days that has mysteriously disappeared without a trace. Considering all of the wonderful technological advances with confirmations, all the customer service representative could say is to contact the sender (who paid our company to deliver your merchandise funded by your shipping fee) and promptly hung up. This is unacceptable on so many levels. Thankfully, the package did not contain life saving medication. Because, I am not the only person experiencing the same situation this week, are they trustworthy? You make your own judgement, but based on my experience with the two different customer service representatives and their lack of ability to locate a trackable package, I would never use UPS again. Unfortunately, in this case my daughter wasn't the sender and not given the choice. It interesting that UPS seems to be having an influx of similar complaints of missing merchandise. I will leave it at that.

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J
10:15 am EST

UPS package truck driver

On Tuesday, December 11 at 12:20pm, the package truck driver barreled into our parking lot, tearing through our grassy pavers. He avoided the driveway almost completely. This is a safety issue for him, as the ground was highly saturated and he could have tipped his truck driving the way he did; it tore up a few of our pavers in the grass area. Please address this and ask your drivers to stay on the driveway. This has NEVER happened before. We understand that with the holidays upon us, that they are busier than usual, but there is no reason to destroy property or put anyone in harms way to get to the delivery area. Thank you.

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V
9:22 am EST

UPS a ups driver

On 12/10 around 6:20p, I was on the entrance of 85 south on Freedom Parkway. A ups driver with the license plate WZR853 tapped my right driver side mirror. Fortunately, it folds and that was the extent of it. However, the driver felt that it was necessary to bully his onto the on ramp to get in front of my car. I was clearly already in front and trying to merge. It was apparent that he was in a rush. Once we both got on 20 w, he sped up and took off, proving that he was trying to get to his destination in a rush. This was clearly unacceptable. Thank you for your time.

Sincerely,
Victoria Poythress
[protected]@gmail.com

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A
12:23 pm EST

UPS lost package

I bought an item through eBay from another country. 2 Fridays ago, UPS promised to have my package delivered by the following Monday. On Monday, I received a SMS because I signed up for their SMS notification, and it told me it would be delivered by Tuesday. By Tuesday, I received another notification that it would be delivered by Thursday. So I decided to email them Tuesday night to see what's holding up my package, no response. Then, I received another notification on Wednesday and told me package would be delivered by the end of Thursday. So I got a little worried, decided to call them and find out to see what's up, the phone rep told me it would be delivered that day, which was Wednesday. After 5 mins, I checked my email and the response was the same. So I waited... Nothing showed up even at 9PM that night. Today is Monday, December 10, 2018, of course my package is still not delivered and I got a phone call from UPS told me that they were not able to locate my package and told me to ask the seller to file a claim... The problem is, the seller is in South Africa, when he shipped the item, it went through Aramex and then transported to UPS, and UPS lost my package.
How does UPS really do business with their customers/consumers, I have no idea? I URGE sellers avoid using UPS if you want to make sure your package gets delivered safely. Because I am not the only person that is experiencing loss packages, another person from my work is experiencing the same thing. Are they trustworthy? You make your own judgement, but based on the trend/my experience, I would never ever use UPS in my life. In this case, I didn't have a choice because I wasn't the shipper. They are ridiculously unreliable because I seldom receive packages shipped through UPS, and this time is just once out of the blue moon and my item is shipped through UPS, and it's gone missing.

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M
Mysterious disappearance from UPS
, US
Dec 12, 2018 5:49 pm EST

My daughter has been tracking a package through the UPS system for days that has mysteriously disappeared without a trace. Considering all of the wonderful technological advances with confirmations, all the customer service representative could say is to contact the sender (who paid our company to deliver your merchandise funded by your shipping fee) and promptly hung up. This is unacceptable on so many levels. Thankfully, the package did not contain life saving medication. Because, I am not the only person experiencing the same situation this week, are they trustworthy? You make your own judgement, but based on my experience with the two different customer service representatives and their lack of ability to locate a trackable package, I would never use UPS again. Unfortunately, in this case my daughter wasn't the sender and not given the choice. It interesting that UPS seems to be having an influx of similar complaints of missing merchandise. I will leave it at that.

ComplaintsBoard
C
6:43 pm EST

UPS service

Received a product from the US that was built in the US. The product was defective and the company who produced it contacted UPS to pick it up so that it could be returned and replaced under warranty. The parcel was picked up the next day and it then went to a warehouse and back to where it started and back to the same warehouse where it was help for a missing document. Nobody from UPS contacted me. If I had not checked online I would not have known there was a problem. When I did call UPS I had to wait 45 minutes on the phone to speak to someone who spoke enough English to understand my inquiry. Another phone call and several emails to UPS and I am still waiting for a reply 4 days after the ship date to see if the document was sufficient for them to release it from a local warehouse. A call from UPS to ask for my email address so they could send me a document to fill out was again very frustrating as the women could not speak English and obviously could not even transcribe my email address correctly as I never did get the form. I found one online and filled it out and sent it but still waiting for a reply. What an incompetent company. Why hire people for customer service positions who cannot speak enough English to be able answer even basic questions.

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R
4:26 pm EST

UPS ups driver

Ups driver almost took the whole front left side of my car out as he was turning into the street I was driving down. Incident occurred at approximately 4.15pm today on the corner of Oak and Lenox streets, Glen Ellyn. I am extremely mad about their careless driving, the only reason he didn't hit me was because I had to brake suddenly and very violently to avoid him turning into me as I was driving past him. Not good enough UPS, I expect disciplinary action to be made against this careless driver!

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R
5:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

UPS seasonal customer service solutions

I applied for this position on 11/10/2018 and was hired, told to expect a phone call any time the following week. Meantime I watched as a lot of jobs pass by me. I waited from 11/12 -11/16, no call. I could not get through to talk to anyone in person. So I went to their job site and at bottom of the page, there is a "contact us" I clicked on that and was able to write an inquiry. A day later I noticed I got an automatic reply telling me someone would contact me in 3 to 5 business days. The point of seasonal is to make money for the season. One of the job offers was from UPS in Hayward that I happened to notice came from a live person that I could reply to my e-mail. I emailed this person telling them I was already hired on the 10th and explained I have not heard from them. This person replied she would let them know. This was on the 19th. I still did not hear from them, by now they should have had my e-mail address at least! They should have had all the ways there are to contact me I filled an application out and I was interviewed. Don't know why except they looked like they could use the help, so I finished the drivers help application out and had an interview the next day on the 21st. When I got there the guy doing the interviews was standing around waiting for everyone to arrive. I told him I was already hired for C.S. position. He said the position must have already been filled, instead of asking someone in HR dept. He stood there for 10-15 minutes then took us all back to sign us up for drivers helpers. A lady I found out later was from HR helping in getting us all entered the computer as employees. After I was done there and walking out, another employee from HR recognized me as their missing person. I was taken back to the office of the person who hired me and it was explained that they had to wait 3 days for the computer to clear me of the driver's helper position. It is now December 2, I've been asked to reapply for customer service position which is no longer even available, I had an application for the loader, unloader listed as a job I had applied for, I never even seen that option to be able to apply for it. I am now waiting for a second background check to be completed. I suspect when I walk in on Monday that I will be fired before I even start. The gal that has me waiting for the background check, and that I assume signed me up for loader/unloader position had mentioned several times talking to her on the phone 26th, 27th, 29, and the 30th that she was ready to move forward already she had been working on my file for a month now. That was enough said to make me cry none of this was my fault in the first place! Why didn't they have my contact information to call me that first week? Why didn't that guy giving interviews for the driver's positions go and ask someone when I told him I had already been hired? He was an employee there! He should have known better and used to the kind of mistakes that could happen! He also knew the ladies that came to help him get us in the computer were from HR he could have mentioned it to them before I was ever entered into the computer! This facility lacks in teamwork, or just do not know what teamwork looks like. There was nothing that I could have done on my end to foul things up more or try to correct. When I tried calling her back the phone was busy or no one answered. The OPS she wanted me to click on wasn't even there! Come to find out when it finally appeared it was in the same place that the loader/unloader position was. I will be back to let you know how things go after I walk in tomorrow. So far everything I have read about this place has been the truth. I have but a lot of frustrated customers to look forward to. I will do my best to do what I am able to learn quickly on how to help. I have been frustrated also I should have already had a check-in time for my sons birthday which is today. I am only one person and see this company is in desperate need of help and proper training of its employee's. I got the big impression that these employees were thrown in their position and fear asking for help. Someone from higher up really needs to follow up on this! If you care about your company read it's reviewed and act on them, because this facility is hurting measurably. It shouldn't take a month to hire a seasonal employee no matter what mistakes were made in the beginning. UPS has delivered tears and not those of joy to my house and I didn't have a package needed to be delivered. It is too late for me to go with any of the jobs I watched pass by me, now I will be lucky to have 20 days before Xmas to make a dime. This should not ever happen to anyone trying to make money offering seasonal help to any company! This is a sad sad thing! I'll be back tomorrow to let you all know how this turns out. I can only hope for someone good to train me, so I can relieve the stress felt on its permanent employee's. Wish me luck. Something tells me I am really going to need it. I suspect I will be fired for writing that person again in Hayward asking who I should talk to regarding this situation. She said she would forward my message to the HR supervisor. Until tomorrow we will all find out. Only someone crazy would go there tomorrow, or someone really needing the Xmas money. Why no one from headquarters has been to this facility to help it out is beyond me? Maybe some day they will read the rankings and decide they need to do something.

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B
10:47 am EST

UPS ups property damage

While making a delivery to my house the UPS man backed into one of my side trees breaking a branch off and ripping the telephone wire from my house. When he came to the front door he said it looked like ice knocked it down. WOW! What a liar, because I saw him do it. Also side information, there isn't even any snow outside! I have tried calling UPS several times but I can never get a person and their claims website doesn't have any options for property damage. UPS sucks!

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12:56 pm EST

UPS driver tearing up my lawn

I have a driver complaint. It's occurred numerous times this week for Delivery to:
1 Butterfield Ln unit 3 or 4 in Stratham NH 03885.
The driver has been turning around at the corner of my property and is ruining my lawn. (Note: I have not even been the recipient of the packages being delivered because they are for my neighbor.)
If it continues I expect UPS to handle the cost incurred to fix my lawn.
Delivery of a package today was about 1:15 pm on Friday November 30th, 2018 for you to track the driver of the vehicle causing this damage.

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J
8:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

UPS packages being left all over my yard when I have a front porch

I received another package today and it was left by my barn; the box was wet from the morning dew so it must have been there last night. Earlier in the week a package and an envelope were left by my garage doors. I have a FRONT DOOR and am requesting that all packages be left there.

The package left by my barn was quite heavy and I had to drag it to the garage in order to get it out of the elements. Why in the world would your delivery driver(s) just willy nilly put packages anywhere on my property? Would be just as easy to put them on my front porch which has a covering and would be more protected from getting wet.

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Update by Joyce Knott
Nov 30, 2018 8:46 am EST

This is an initial complaint

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T
4:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

UPS service I am complaining about

JOYCE BURNETT;i am having trouble in getting my packages delivered to my shipping address;539 leesville rd. 24502 lynchb urg virginia. they keep tacking my packages to ups store for pickup. i told them 8 times already i am hanicapped and dont drive. and i am home everyday, all day. there is no excusr for this customer service! plkease find out what the problem is, and please respond!

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4:27 pm EST

UPS delayed delivery of my package

This company is the [censored]tiest ever. I wonder why amazon, Best Buy prefer these guys?! They cannot once deliver a package on time! I ordered a MacBook from bestbuy to be delivered to my home and they used ups to send my package. For some reason the apartment number was wrong in my packet. They said there was a delivery exception coz of this and I called to update my address.. which they did not due to their negligence! Again without confirming with the sender (Best Buy) or reciever (me) they tried to deliver to the same wrong address.. are they out of their mind?! I somehow called Best Buy and after talking to 4 ups customer service agents I fixed the address and issue. And they said they will again attempt delivery next day.. i will be out of town and won't be there to take the package. When I ask them to deliver on Monday they said I have to pay them $6 for that! Why the [censored] will I pay them a dime? [censored]tiest mail service ever. I prefer fedex or usps any day over these [censored]s!

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9:35 am EST
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UPS delivery of ups packages on 11/28/18

I received two separate delivery's UPS

Multi packages dropped off at my back door piled up I had to push packages away just to open the door. Gratefully nothing broke.

Three hours or about that not sure how long exactly apart the from the first delivery the second delivery was but, our health care worker found most expensive package left up against the wheel of our car in the car port. Don't know when I would have found it if it wasn't for the kindness of the care giver... or could have taken/stolen but thankful that wasn't the case.

Delivery would have been much easier to drop off at front door. Or open the screen door and put in porch would have been safe many do that. There are better options than to be careless and make it hard for handicap people to access or know or see a package in a carport. Please take better care in delivery's..

Just letting you know no harm done and grateful for that.. Better instructions and care would be appreciated ...
Sincerely
Linda Dozier

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B
7:55 am EST

UPS every package I expect to receive.

For a year I have been attempting to get the local branch to understand our office hours are 8 to 12. That is based on the service we provide. After that I am out on call and the part time office staff is gone. The irony is that when I miss a delivery I am expected to pick it up during dedicated office hours. Who is the customer here? Who is providing a service to who? The local guys are very unresponsive and rude. I do understand the time of year, but as I have said this has been a year long complaint.

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4:40 pm EST
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UPS lazy drivers

I ordered a larger package from Amazon, probably weighed close to 70lbs. There were 2 UPS men who delivered it. First off it was raining and considering the ground was wet and there were puddles they proceed to flip it end over end on the wet ground and through puddles, they flop it on the end of my porch where it could still get wet and it laid in a puddle that was on the porch. There is no reason why these 2 lazy men couldn't have picked it up and carried it to my porch and put it in a dry spot. I am a small person and I picked it up by myself and took it in the house. I'm glad I was home to get it or there is a good possibility it would have been ruined. Beyond furious.

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10:49 pm EST

UPS poor service

This happened in Chicago on 11-20-19 & 11-21-19. My daughter had a package to be delivered to my house on Wednesday because it needed a signature. They tried delivering the package on Tuesday when everybody was working and couldn't get a signature. They left a sheet on my door saying they were sorry they missed me and would redeliver on the next ups delivery date which was Wednesday. The driver took it upon himself to deliver it to the access point and not my address. I waited all day for them to come so that I could sign and nobody came. I had to go to the access point to pick it up. What a waste of a day. I called ups about it and all they could say is it could be redelivered on Friday or Monday when everyone would be working and couldn't get a signature. UPS has lazy drivers. Won't use ups in the future.

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4:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

UPS delivery drivers speeding through my neighborhood

We recently purchased a home in the 19000 block of Sunlake Blvd. in Lutz, FL. I am wondering if you monitor the speed of your drivers, because they travel well in excess of the posted speed limit through our neighborhood on a daily basis. There are numerous children in the are, making this very dangerous for them & other driver said on the road, not to mention the gas they are wasting & excess wear & tear on company property. If you would like specific times & truck numbers, we would be happy to start collecting such information. I witnessed 2 drivers today speed past our house (both heading south towards Dale Mabry Highway). The first was 5:00pm, the second at 5:31pm. We have also seen then them going north on Sunlake Blvd. speeding as well. Thank you for your time & attention in this matter. We will also be contacting the local office to notify them as well.

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M
4:15 am EST

UPS delivery services

My order from eXtra ordered on the 1st of Nov and provided to UPS on the 3rd of Nov has still not arrived even though the date of delivery was set for the 9th of Nov. No updates are made on the site of the third party (UPS), the interface of the portal is very non-intuitive resulting in me being unable to put my complain easily, no local support number is available to talk to any representative. Worst of all, no update has been made on the status nor has any one thought to call or message or email me to update with the new date. This is one of the worst home delivery experiences I have had, all thanks to the absolutely uncaring attitude of UPS and also eXtra.
All in all I am extremely dissatisfied and also unable to find any support to know when I may get my order.

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2:42 pm EST

UPS ups truck needs repairs

I was driving on route 704 in Lanham MD on Nov 15 2018 at 3:30pm and I was behind truck #666021 which does not have working brake lights. The trucks tail lights were illuminated and turn signals worked but the lights never got brighter or any other lights came on when the brakes were applied. It is very difficult to tell when the truck is slowing down. The truck stopped at multiple red lights so the brakes had to have been applied.

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2:53 pm EST

UPS packages being dropped off in the middle of the entryway with no notice

For the last two days at 2509 14th street NW, Watford City ND, The driver that has been switched to this route has not delivered the packages to personnel at the front desk. He has opened the entry way door where individuals can get out of muddy cloths and then enter the facility and dropped all the packages there instead of letting some one sign for the packages. We have individuals that stay with us at Target Lodging and order things that are important to them. We strive to make sure that their stay with us is a good one but when packages are left in the walk way where they can not get in the door that is unacceptable.

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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UPS contacts

Phone numbers

+1 (800) 742-5877 +1 (800) 782-7892 More phone numbers

Website

www.ups.com

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