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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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M
10:12 am EST

UPS driver driving truck

This morning on my way to work I was driving on Route 130, through East Windsor, NJ on my way into Cranbury, in the right lane, approaching a red light, so I was slowing down a little, when a UPS driver in one of the big brown trucks, decided to pull over in FRONT of me---NO blinker, not doing it slowly, but recklessly very sudden. I in turn had to swerve over to the right side of the road, off the road, to avoid having the entire side of the driver side of my SUV demolished!

I beeped the horn while he was doing so but kept on going into my lane in front of me. As I then drove back onto the road and merged back onto Route 130 in front of him, when I looked over he laughed and gave me his middle finger as a sign to say **ck YOU!

I did manage to get the license plate number which was XET P77. Nice way to represent your company! I hope something is mentioned and done to him. I would like some type of feedback about this incident please. I can be reached at the email below.

Thank you.
Marlo Bodinizzo
[protected]@optonline.net

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6:26 pm EST

UPS damaged package with antique dolls inside

UPS Tracking # 1Z 59E [protected] Zone 2
Package Express Acct. # 1680A
Rivers Edge (shipper)
1615 E. Chestnut
Canton Il 61520
Phone [protected]
Owners: Marcus and Angie Hale

On 8/3/ 18 sent package out thru Rivers Edge and paid to have $500 insurance on items.

8/8 Packaged arrived at destination damaged and I immediately called UPS and Lauren stated that an investigator would be out to check claim.

8/13 Rivers Edge (Marcus) calling UPS to check on claim. Told check was being sent out.

8/21 UPS (Jamal) stated that the claim refund goes to Rivers Edge and that they would notify me when it arrived.

8/24 Rivers Edge (Marcus) UPS stated they were processing the paperwork.

8/27 Rivers Edge (Angie) called UPS and was told they need the ORIGINAL paperwork on the doll or an official appraisal on its worth.

9/25 I got the appraisal and gave to Angie at Rivers Edge

10/22 Rivers Edge (Angie) UPS was to be calling her back

10/23 Rivers Edge (Angie) UPS wants paperwork sent. Done on 9/25

10/25 Per Angie at Rivers Edge still no reply from UPS

10/30 Talked to Rivers Edge (Angie) UPS states that the claim is closed just waiting on paperwork again. I stood right there and watched her send the claim by fax to UPS again.

11/1 2 Talked to Marcus at Rivers Edge and he talked to Package Express and they stated they were going to call UPS and see what the hold up is.

THIS CLAIM IS GOING TO 3 MONTHS TO GET PROCESSED.
I shipped this package in good faith and all I am getting is the run around.
When I call UPS to find out anything I am told I need to talk to Rivers Edge as they are the shipper.

WELL, Rivers Edge did not pay the fee for shipment, I did and I would like my refund.

I have made it a habit of not letting anyone I know ship with UPS and anything that I order anymore is shipped by FED EX. UPS Customer Service is AWFUL

And this next category is a joke. No listing for damaged goods.

10/30 Called UPS (Mickel) [protected] stated that Rivers Edge had never sent back claim paperwork that was sent out on Aug. 10.

10/30 Stopped in and talked to Angie at Rivers Edge and she said she had also talked to Mikel and he wanted the appraisal sent. This make atleast 3 different times this has been sent.

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11:02 pm EST
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UPS delivery

1Z1060W90351488420 this tracking number ups has it since 10/19 as of today 11/09 the package has not being deliver, I have made calls every day asking about the package all I get its on going to be deliver today and nothing happens, today I call and the agent hang the phone on me, the package needs to be deliver to 1403 SW 107 Ave Miami Fla 33174 its urgent . I need my package. I don't get the right answer

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4:04 pm EST
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UPS driver

On 11/5/18 UPS driver Alfred delivered to 2519 Pecos Hwy Carlsbad NM 88220, this is the North Star RV Park. My husband had ordered wheels and tires for my new truck being delivered via your company requiring signature. I understood that this was a heavy delivery. When the manager called and advised UPS was here, I immediately drove up to the UPS truck to make loading easier. Alfred started out being rude and aggressively threw the tires out on the ground making it even more difficult to reload into the back of my truck. He advised someone stupid shipped them aired up increasing the weight by thirty pounds. I advised that "someone stupid" ordered them that way because it was the wheel, tire, TPMS, hardware, and balance all together. I did not however point out that the "air" didn't weigh anything. He shoved the tablet towards me to sign as I was trying to peel back a corner of the packaging to verify that they were the ones we ordered. I tried to explain to him that I needed to verify this first. He shoved the tablet in my face demanding a signature. I again tried to explain that CAR ID requires verification prior to signing. I explained that two days prior the same company sent my steps and they were incomplete and damaged and had to be refused. I explained that this company requires product verification prior to signing or they won't accept returns. They even send a contract at purchase that we had to sign and return agreeing to this before they would ship. Alfred got ruder and more aggressive and advised that I was not allowed to do this that I had to sign. At this point I am tired and angry, I have severe rheumatoid arthritis and was having a hard time standing up the 100 lb tire and removing the shrink wrap to peek in. He had a temper tantrum and loudly said he would not allow me to go any further without signing and that was company policy and that I needed to inform CAR ID of this. I couldn't see the screen due to the sun and he snatched the tablet back and pulled up a screen with a line to sign on so I signed. I thought that he was putting the tablet on the truck and was going to help me pick up the tires and put them in my truck. Instead he literally peeled out in the UPS truck and sped away leaving one 100 lb tire leaning against my shins, one 100 lb tire about 10 feet away laying flat on the ground in the middle of the parking lot that 18 wheelers speed around in, the other two 100 lb each tires were left laying flat on the ground about 20 feet away by the office. I managed to get all four upright and rolled to the back of my truck but I could not lift them up. I had to call my husband who was at work 30 miles away to come help me, which left me sitting on said tires in the middle of a busy parking lot for close to an hour waiting. Later that night the RV Park manager called and asked me if I had taken any other packages from UPS. I advised no that she watched me with the tires in the parking lot for an hour (she has a broken leg and couldn't help me) ... she advised that the ups man entered it into the system that I had signed for another package and that that lady wanted her delivery. It may be your policy to not allow verification and to not allow customer assistance; if it is, then you need to advise your customers who pay you to ship their products that you will not allow verification prior to signing. I know it should not be your policy to enter fraudulent information into your system stating that packages were left with someone when they were not... If it is also your policy to be rude, aggressive, lie, and refuse assistance with the packages you just delivered then eventually karma will catch up with you as I know it will eventually find Alfred.

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4:18 pm EST

UPS truck driver

One of your drivers almost hit me TWICE from behind because he was driving like a maniac. I had my two small children in my car with me!

One is the times, I put my blinker on to get ready to get in the left lane to turn and he sped up to purposely try to block me from getting over. I honked at him until he stopped. I couldn't move anywhere until the car in front of me moved because of your driver.

This drives driving is completely inappropriate and scary.

The number on the front of the truck was 165073. And this was in the city of Rosemead, California. Around 2pm.

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10:39 am EST

UPS driver behavior

Weeks ago I expressed irritation to a UPS driver regarding his loud, persistent beeping of his horn in our neighbor's driveway. The driver was quite rude, eventually claiming it was "company policy".

Today, 11/7/18, at 11:10 a.m., the UPS driver drove up our road--Orchard Road, Lower Milford Township, Lehigh County, PA--blowing his horn for approximately 300 yards as he approached and drove past our house--8595 Orchard Road., Coopersburg, PA 18036.

This is totally unacceptable behavior. This driver is purposely antagonizing and harassing us and is annoying the neighborhood in general. This driver needs to be reprimanded.

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2:15 pm EST
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UPS rude driver blocked fire lane and handicap stall

Today (November 5th, 2018), an extremely rude driver blocked the whole driveway behind our place of business. My boss was arriving to work and parks in the handicap stall we have behind our place of business. He waited for a second, then the driver got out of the truck and my boss asked what the driver was doing. He didn't say anything, just pointed to the business a couple doors down, then started lowering the trailer to unload. This required my boss to park further down and when he told me what happened, I went outside to ask the driver how long he would be there and he stated, "I'm just trying to do my job." I told him that he is actually blocking the fire lane, taking up both lanes in the road so no traffic can get through, and he is blocking a handicap stall. He let me know that he has to unload the load and that is how long it is going to take. He didn't work to resolve the issue, he simply just didn't care. In order for this to be resolved, drivers need to be aware of the road they are on and they should know they can't be blocking through traffic, fire lanes, and handicap stalls.

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4:51 pm EDT
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UPS UPS Freight

Had 6 pallets was supposed to be delivered on 10/31/18 showed online pallets are in Richmond, Va I thought well maybe they didn't get scanned out because I'm only 3 hours away. I call terminal they tell me oh we didn't have enough freight for a full truck load so will go the next night I was like ok a Friday delivery will be fine. Checked Friday morning still in Richmond I call back was told they were on a trailer headed my way. 3 hours later nothing I call back this time told me on Wednesday night someone pulled the trailer my stuff was in away from dock and they can't find the trailer. It was in the yard the whole time. Friday evening get told oh your 3 hours away we don't have a driver ot will be Monday. I paid for hot delivery and nothing. Told them i want my money back. Also I called the terminal 2 times to to talk to terminal manager she wouldn't talk to me keep saying someone would call me. Never use ups freight again

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1:45 pm EDT

UPS ups declines ptsd disability for army veteran

Really I just typed it, over on my Twitter account @TheRealEdwilliams but ill try to summarize.

23 year employee. Had PTSD my entire life due to childhood sexual trauma, years in foster care and boys homes, father raped me for years as an infant, entire childhood is more of same..

I entered the Army, less than stellar health record but honorable and bunch of silly medals for a couple combat tours..

I start at ups, and over the years I think I had 12 disability cases approved, due to PTSD manifestations in various forms. Again all approved.. pay and benefits never turned off, ever.

Then last year, on April 23rd 2017, after about 6 months of several "extreme life events" knocked my brain For a loop, UPS finished me off my moving me to a graveyard shift and or take a pay reduction. This last thing my brain was not primed for.

On the day I was supposed to report to my new low stress job of On Road Feeder Dispatch in Portland Or, my brain went poof.. ended up curled up in a ball, rocking back and forth, suicidal.. I was admitted to the VA Mental Health ward, locked in suicide
Ward for 7 days...

I dont remember much about the next 6 months.. seems like a horrible nightmare. I do barely remember coming home to find Aetna and ups waiting on me to file the disability paperwork. I tried, with Aetna help, but Aetna was driving my brain at that point, on this anyways, and I remember them guiding me theu and to, to write very short "I appeal" and submitting my claim. Then they denied It stating THEY DONT SUPPORT PTSD when Caused by acts of war in service to the government. Um but my PTSD was not from war, it was from my childhood. Denied 2nd time, no proof.

So this is where I'm at. 5 appeal denials later, oh and the letter from UPS says I can sue them if I disagree... how, you took my money and my benefits.

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9:32 am EDT

UPS driver speed

As I was leaving my house today (10/31/2018) a truck came (License plate EGX685) barreling down our 25 mph street. Now, most people speed through our neighborhood, however, this was faster than most, probably close to 40+. She (I believe a she only got a glimpse) was coming around a blind curve before my house ( 3916 Carriage Gate Drive). I had stopped my driveway to wait for a car coming in the other direction, if they hadn't been coming I would have pulled in front of her because you can't see that far from my driveway, hence the 25 mph speed limit on our street. While we have very long driveways and most kids do not play in the street here, there are many walkers including kids going to and from school. Not a good place to be going that fast in such a large truck.
Julie Utley

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3:31 pm EDT

UPS delivery of packages

My daughter had a package delivered today and I'm writing you only because the package was for my granddaughter's birthday, the package g.d e was literally thrown up on the porch by a young girl driver who actually skipped awat, my daughter has a ring video but all it shows is the girl skipping away, luckily there wasn't anything breakable in the package but my daughter has ups deliver packages several times a week, the town this happened in is forney, TX around 2:30 or so. Just wanted to let ups know what the young drivers do with the packages.

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1:15 pm EDT
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UPS customer service

By far the worst customer service ever! The automated system will not let you through unless you select one of their limited options. It will hang up on you. Then when you do get through, the agents robotically follow a script and refuse to answer questions. If you ask questions they get snarky and order you to answer their scripted questions or they will not help you. If you explain that you don't understand something and just need clarification, they will cold transfer you to a random department. The next department will assume you called them directly even though their system makes that impossible, and will ask you scripted questions as well! If you ask to speak to a manager, they will ask you a few questions to determine which department to transfer you to, again with limited options, and refuse to stay on the phone with you so you can talk to a human. The reps seem to have great difficulty understanding anything you say if it's not a direct 1 or 2 word response to a script question. They are also difficult to understand and you have to ask them to repeat what they are saying, which makes them audibly annoyed and exasperated. It's a mess. Forget the website too because the information is also limited, and the chat window also follows a script! If the chat doesn't get you to select one of it's limited options, it tells you to call customer service!

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5:23 pm EDT
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UPS ups non delivery to po box without notice

I created a domestic shipment via UPS.com on Oct 24, 2018.
I entered the required information via UPS.com. If you do not enter the required information, UPS will not allow you to go to the next step. UPS provides "suggestions" in RED.
The address I entered was a PO Box (Dept. of Education) and selected the "2-Day AM" delivery, I added a signature and delivery confirmation for a fee. Clicked the necessary buttons, and a shipping label printed as well as, a receipt. My credit card was charged.
Took the Document envelope with the shipping label attached and handed it to an employee of the UPS store.
Waited two days. Went to the UPS site today (10/26/18) entered the tracking number to find out if the envelope was delivered. To my surprise, the UPS site stated the envelope was undelivered because of the PO Box address and being returned to the shipper(me).
I immediately called the receiver of the envelope, Dept. of Education, for an alternate address. I then called UPS customer service-twice. I was informed there was nothing UPS could do because UPS does not deliver to PO Boxes. Beyond irritated, I asked if there was anything I could do. The second representative sent me an email (so they had my email address) with instructions to reroute. The reroute was not offered by the first UPS representative.
Frustrated, I went to UPS.com website to see if I could reroute the shipment-unsuccessful. I called UPS for the third time. Found out that the envelope could not be intercepted because UPS created a new tracking number (1ZN85T4R1215749028 - I also had to ask for THIS tracking number) to return the envelope back to the sender (me). I informed the UPS representative I was the sender and I had an alternate address to ship to. Again, I was informed UPS could not stop this return and I had to wait for the envelope to be delivered to the sender (me).
Side note: Not being able to stop the return shipment does not seem logical. According to the tracking website the envelope was still in St. Louis, MS. the destination point. Why couldn't UPS contact the driver, etc.?
The third UPS representative stated I could create a new shipment and use the alternate address. I asked if I was going to receive a credit. No, I was not going to receive a credit because of the use of the PO Box address.
I do not want to pay for another shipment. I paid UPS $40.84 for nothing. Why would I use UPS again, after they failed?
If UPS does not deliver to PO Boxes, why does the UPS shipping site allow P.O. Box address to be entered, cycle through, and print out?
Here is the link when I search UPS: PO Box address:
https://www.ups.com/us/en/SearchResults.page?q=PO%20Box%20shipping%20address&index=1
Also, why wasn't the recipient contacted since a number was provided? Why wasn't I, the sender contacted? I included my email address and my phone number. Neither were used by UPS.
The journey of the envelope started in Washington State arriving in Missouri. So, no one at UPS noticed the PO Box address? How many times was the shipping label scanned? If UPS was focused on customer service and contacted the shipper (me), I could have rerouted the envelope to the alternate address. This would have saved gas, time, and money. I would have praised UPS for going above and beyond. Instead, UPS created a hardship for me because the documents will now miss the due date. I miss the due date even though, I provided my contact info, etc.
UPS moto: "What can Brown do for you"? is a joke! I will not use UPS and I will share my negative experience with as many people as I possibly can

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10:39 am EDT

UPS amazon order to be delivered through ups

UPS is by far the worst at delivery and customer service, I have ever experienced! I work with a company that ships product nationally with other carriers and have NEVER experienced such disorganization and incompetent staff.
My husband and I ordered a bed-frame from Amazon. We tracked the shipment, and since we both work during normal work hours of 9-5, called UPS after the first delivery attempt (Thurs Oct 18) to schedule a delivery time. The woman we spoke with (which we know the phone call would be in their records) advised us, that we could have the product delivered Mon Oct 22, between 5-7PM. Perfect! One of us would leave work early to be home. Friday Oct 19 comes along and (sure enough!) UPS tried a second delivery attempt - after we had just spoken with them the night before. And the note the driver left had numerous exclamation marks on it, as if it's our fault we aren't home! Pure sign of lack of communication on their end. Waste of their time! We decide not to follow up and wait for Monday, assuming our package would be delivered as planned. Monday afternoon, I decide to go on their site to check the tracking and notice they tried to a third FINAL attempt! So I call them and the woman I spoke with, proceeds to tell me they don't book appointments and ask us to pick it up - I am 6 months pregnant and the whole point of ordering online is to have it DELIVERED!
UPS needs to ensure their staff are trained properly and don't provide false information. Why would one of their staff, that they PAY, advise a customer they can book an appointment if it's not policy.
So after all this, they never deliver and we decide to just send it back to Amazon. My husband calls Amazon to tell them we are cancelling the order, and Amazon informs him, that UPS claimed we tried to change the shipping address and that's why it was being shipped back! They flat out lied to Amazon about why were returning the product.
I am so unbelievably disappointed in their service. Amazon has already agreed to fully refund the item, but UPS should be compensating for the inconvenience they caused us. We are now moving into a new home, next week, and have no bed-frame because UPS is beyond incompetent in delivering product and are completely incapable of providing any sort of customer service.

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2:31 pm EDT
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UPS poor service

Driver never rings doorbell. When I called to complain, they said he was probably confused about how to use the buzzer. I've had 4 packages coming from UPS, 3 of which I had to pick up myself and the 4th never arrived. Im going to request a different shipper before I purchase anything else on-line. If they only use UPS they've lost a customer. Nothing is worth the headache of dealing with these people.

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3:05 pm EDT

UPS ups driver lied about attempting to deliver package

UPS tracking: 1ZA4205T4250409069

On Friday, October 19, 2018, my wife was waiting for critical medication to arrive, which required a signature. At the first attempt the driver left a notice and RAN back to his truck before my wife could get to the door. So, we signed the notice and put it back on our door to wait for the next day's delivery.

Well, we watched and waited for the driver the next day, and the UPS driver SPED by the house without stopping. Hours later we received an email that the driver attempted to deliver, but that we were unavailable; and we would have to wait for the next Monday to receive the package.

When I called to complain, and told them that the package was critical medication, and that the driver LIED about trying to deliver, they said they would deliver it within 2 hours.

We have STILL not heard back from them!

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2:26 pm EDT
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UPS non-delivery of package

If I could give zero stars I would. The UPS delivery person stated they delivered a package to my front door on Oct 17th @~12:10 pm, but no one rang the doorbell or knocked on the door. First, they told me the address was incomplete and that the driver left it at the front door. How could that be possible and who would do that? I verified the address with the sender who did a three-way with UPS who then stated they had the correct address, hmmm. Twice in the same day I was told someone would be calling me, but it never happened and I was told it would take 8 days to resolve the issue. With all the data analytics you have at your disposal it should not take 8 days to resolve this. You know who the driver is. They are either lying or incompetent. It wasn't until Oct. 18th that a formal report was even taken and I called back to ask to declare the package "lost" so the sender could cancel the check and reissue it, but that takes 8 days apparently, which I couldn't wait for. I have had this issue before with UPS dropping my letter package without ringing doorbell or knocking. Just happened to open the door because I heard something and found my package which contained a check for ~$40K just thrown at my doorstep. They seemed to have disgruntled employees who don't give a darn about the customer and their packages. They need to fix this behavior. If I was a business owner I would never employ UPS' services. I hate UPS now. I rarely use the word "hate". I have had too many bad incidents with UPS around lying about package delivery. When it's UPS I always make sure I am home.

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9:06 am EDT

UPS access point delivery unauthorized

I am thoroughly upset with UPS for diverting my package to an access point when it could have been delivered to my home. Why should I have to go out of my way to receive my package when it was to be delivered to my home. Any other time they have a delivery, they put my package in the got damn bushes! And now you are delivering my package to a whole different address! That is ABSOLUTELY UNACCEPTABLE! I did not put my address on the label to have it delivered somewhere else! You can not deliver someone's package to another place because that is fraud! That is NOT the address on the label, so my package should have never been delivered there! And the place you delivered it to closes before I get off work so now I have to wait an extra 5 days when my package was NEEDED on MONDAY!

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1:42 am EDT

UPS package redirected to ups store. the store refused to release package with out extra money

PAckage redirected to UPS store. the store refused to release package with out extra payment. I was not advised of this earlier and package return to sender and lost.

Next package bought through amazon using PO BOx number. UPS couldbt deliver. Website accepted change of address then reset to orighinal address. Telephone customer services and eventually spoke to some who could not help but again wanted to charge me to deliver ithe package. No resolution found

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8:01 pm EDT
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UPS driver complaint

I live at 3265 67th Ave. SE, Mercer Island, WA 98040. I've never ever had an experience with a delivery driver like I just had. Your drivers are terrific...until today that is. This driver was so rude; I am appalled and very angry. The package was delivered at 5:35pm on Oct. 16, 2018. He pulled into our driveway to drop off a package. I was in the carport with my car door open. His radio was blaring. I asked him to pls turn down the radio, as I have a dog (who is sick) sleeping right next to where the truck was. He said "What?", I explained again, he then just dropped the package right behind my car and said "I'm outta here, " walked back to his truck and started to leave. I called after him that I am disabled and could not carry the package to the front door. He did not care; he did not bother to even listen to what I had to say.

What I want to happen: to have the driver talked to and for him to understand that is totally unacceptable behavior. I want a note in his file. I want for him to never deliver to our home again.

It is not ok for the driver's radio to be that loud. Playing the radio is a privilege, not a right to annoy and offend customers.

I have never complained about any driver from any delivery service. You can see that we get a LOT of packages delivered by UPS (also many packages from other companies).

Given my choice, would I choose UPS next time? Why would I?

Thank you for listening. Pls let me know what you will do about this.

I do not understand what you want in Category below.

Laura Ellen Muglia
[protected]@muglia.net

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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UPS contacts

Phone numbers

+1 (800) 742-5877 +1 (800) 782-7892 More phone numbers

Website

www.ups.com

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Use this comments board to leave complaints and reviews about UPS. Discuss the issues you have had with UPS and work with their customer service team to find a resolution.