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United Collection Bureau [UCB]
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2.7 28 Reviews

United Collection Bureau [UCB] Complaints Summary

12 Resolved
16 Unresolved
Our verdict: Dealing with United Collection Bureau [UCB], which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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United Collection Bureau [UCB] reviews & complaints 28

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9:54 pm EDT
Resolved
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United Collection Bureau [UCB] Phishing Calls To Gather Identity Info

I first received a call last night saying a bank I have a credit card with "sent my account to their office." The caller immediately asked for my birthdate, supposedly to verify my identity. I knew no one should be calling asking that information and I also know I have never had a past due balance on my credit card. I told her I knew it was a scam and I told her to put me on her do not call list.

Today I received another call from them. This lady said "do you want to have a 3 way call with your credit card company", I said I knew she'd be connecting the call to a phoeny number that's in on the scam. I told this lady to not call me again. I called the police and they said just keep hanging up, but I do not want this harassment to continue.

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2:08 pm EDT
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United Collection Bureau [UCB] Collections-Fraud

has a rating of F from the BBB and has had almost 400 complaints filed against them. They have been harassing my mother for a bill that she already paid and I even sent them a copy of the cashier's check. Upon calling and trying to resolve this with them I was yelled and screamed at by their supervisor Mr. Lyons who refused to tell me his first name or provide me with a fax number to request validation of the debt.

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mikuzy
Auburn, US
Sep 04, 2009 4:01 pm EDT

Went through Credit Consolidation and charged off (paid) the credit card balances last year. Today, UCB is saying I never paid them. It was a telephone transaction and I've got proof. Only thing they'll accept is a printed pull of item from CitiBank. Funny, they were collection for CitiCards. I paid them over a year ago and now they are harrassing my Settlement Company, CNI.

These practices should be illegal.

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11:48 am EST
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United Collection Bureau [UCB] Awful service

On both February 17 and February 18, 2009, this 'Agent' David Carnes was on my home answering machine leaving a message for a person not at this number to return the call. I called the 800 number Agent Carnes left several times only to get a recording 'UBC, please stay on line, etc.' The use of the word 'Agent' in his message is a clear and direct violation of the Fair Debt Collection Practices Act (FDCPA), since it implies he is with a law enforcement agency, though it turns out he is a telephone bill collector.

Complaints have been filed with the Ohio Attorney General, the Federal Trade Commission and the American Collector's Association in Minneapolis, MN concerning this FDCPA violation. Will update this report when those parties advise of any action they have taken in this matter.

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United Collection Bureau [UCB] - Awful experience

I received a phone call from this collection company, and the message said 'It would be in my best interest to return the call because further action could be taken against me if I did not call.' When I did call back I was treated very rudely. The woman I talked to tried to degrade me and insult my intelligence. I tried to explain my financial situation...

Read full review of United Collection Bureau [UCB] and 12 comments
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3:16 pm EST
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United Collection Bureau [UCB] Scam and cheating

Last Tuesday, October 22, 2002, around 12:30pm, I received a written note on my screen door describing the time of day, the representative of the collection agency, Mr. Lance Smith, involved, the phone number and extension number of the representative's company, words 'urgent' and 'contact' included in the note, and my neighbor's first name on the bottom.

I checked the phone number to see if it's just a fake number or a legitimate phone number of the collection agency that has contacted me by mail. It really was United Collections Bureau in its answering machine programming. So, I called the extension number indicated to ask why leave such information to my nextdoor neighbor instead of me. They would not tell me their method of obtaining their information.

The representative started rattling out, without allowing interruption, about the total debt, the option of lowering the amount to a thousand dollars or another thousand. He only left me with a minimum of $4000 after embarrassingly telling him that I am currently homeless (living in a temporary transitional housing program), been unemployed since March 1, 2002 due to temp. agency layoff, sexual assault victim in July 2002, and a domestic violence victim from family.

There is no way such company could squeeze me off $100 even what more if it's $4000? Not even my own mother could help me because she has been under collections for years and currently have not gotten out of bad debt. I have no friends to turn to for money.

I need to know if this company, their client, or both companies are ripping me off bigtime. I refuse to send out money to the wrong party or a con artist if I ever get hired for a job. Even if I start working, there is no way I could come up with money like that in a week's time. Mr. Smith claims that his client is not giving anymore time and may turn my case to a judge for judgment in a short time. He said something about 'him telling his client not to sue me anymore because of my current condition' but still demanding the $4000.

Please pursue this rip-off case with honest determination. Thank you very much for your cooperation.

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Lynn Flores
, US
Aug 09, 2019 4:52 pm EDT

I received a letter July 31, 2019 stating that I had a way past due balance with a local department store. While I do have a card with this company, I know that I do not owe them any money.
They kept wanting to discuss my payment options, I asked them to verify any of my information, they couldn't.
These are way bad people, shame on them and their elk.
Please tell your parents and friends to beware.

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2:33 pm EST
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United Collection Bureau [UCB] Harrassing and Unprofessional Collection Practices

I started receiving calls from an unknown number a few days ago. There were no messages left on my voicemail; therefore, I was unable to return the phone calls. I finally received a phone call at a time that I was able to answer the phone. I was greated with the standard collection introduction. I was informed of a credit card debt that I owe to citicard. I have been unable to pay this debt because I did not have a stable job for some time. Seeing as I now have a stable job I decide to go ahead and make payment arrangements. I listen to the settlement agreements which are unacceptable because of the astronomical amount they wanted me o send in such a short length of time. I informed her that I would send as much as I could afford; however, their expectations are too much. I was told "blah blah blah... you have had this debt long enough it's time for you to man up and start paying my client." Completely taken off guard by this representative I simply hung up. I receive another call in which we go through the same initial greeting and statements. I respond with the same statement from the previous call. The representative by the name of Michelle asks for bank account information. I inform her that my bank account is currently in the process of being paid for as well and I will be unable to provide her with that information. The representative actually tried to coerce me into giving her the account information anyway knowing that the account is closed. I told her that I would not do such a thing because it could come back and hurt me in the future. She tells me that she is trying to help me out and not to have an attitude with her. I ask to speak to her supervisor because by now I have had quite enough of this company. The supervisor comes to the phone and immediately begins to belittle me telling me that all of my accounts have gone into default. He also attempts to say my students loans are in default which not true. They are deferred. Also, he tells me that while I was looking for a job I should have gotten employed at McDonald's or Burger King because they are always hiring. Secondly, he says that I should have gotten two jobs. He then asks were I am currently working. I tell him that is none of his concern. He responds by telling me that I should tell him because he is going to start calling my friends and family members. At this point, I terminated the call.

I did a little more research and found some other cases were this company's representatives have harassed, threatened, and misled people they have called. I have gone to the company's corporate website, and I am going to contact the owner and the president of the company. I have also spoken with citicard and asked them to allow me to pay them instead of paying the collections agency because of their misconduct. Is there anything else I can do?

Read full review of United Collection Bureau [UCB] and 9 comments
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Kate Svagdis
Macclenny, US
Feb 05, 2010 12:50 pm EST

Receive phishing phone calls for collections from UCB. Female screaming to know if someone is my relative and if I can get a hold of them. Would not give her full name, supervisor name, company address and hung up when I said 'well, i need that information to turn you into the State of Florida. I have a do not call line and you're phishing for information not pertinent to me or my phone line.

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adeosun55
Miami, US
Aug 18, 2010 10:35 am EDT
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They called my sister to find out about me.

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wildman55_98
Omaha, US
Jul 17, 2014 11:06 am EDT
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I have been receiving calls from them for over a month. Their number only shows up as 419. I finally called and spoke with a Rep. (had to listen to the voice mail until they stated whom was calling) that was rude. She stated that they only had another persons account sense June 30th.. Funny how they have been calling my number looking for another person longer then that.

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MLM#1
Boston, US
Jun 23, 2014 6:38 pm EDT
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Funny when they owe you money they are not so quick to pay. They OWE ME $300 and ive yet to receive my check. I may have to sue them. Ironic how I have to do collections on a collections company.

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staci75
Yuba City, US
Aug 02, 2011 9:20 pm EDT

Same thing happened in my case but told me that criminal charges of check fraud were going to be filed can they do that?

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jon gaitan
Mesa, US
Mar 31, 2010 3:35 pm EDT

i told them they can suck my dick and ill pay em later

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personalresponsibility
Cooper City, US
Oct 23, 2009 10:40 pm EDT

Citibank was there when you needed credit, now that they want the money YOU SPENT you complain LOL! Maybe if you paid your bills you wouldnt be getting collection calls. Job or no job, you signed a legally binding contract and when they want the money they LOANED YOU with good faith you should pay it. People like you are why this country is in the mess it is. Whose fault is it that you took the rope to hang yourself finanically? Not Citibanks but yours! Its called personal responsibility, maybe you should Google it.

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ohiogirl
Dayton, US
Apr 25, 2009 3:01 pm EDT

I received a letter from my credit alert member service team regarding a change on my credit report involving United Collections Bureau. The amount that United Collections Bureau is claiming that I owe is $29 dollars. The company that I might owe the money to NetZero even though I never used the service. I am going to call United Collections Bureau on Monday to find out who I owe the money to.

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Kathi H.
Elkridge, US
Mar 10, 2009 6:07 pm EDT
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They did the same to me for over a year despite the fact that I am disabled and until recently was not granted Social Security Disability. They threatened me, called several times a day until I made one payment of $1, 000 and on my own am just sending them about $150 a month. They can't do anything to you as long as you pay, no matter how much or how little, as long as you are paying something. I will decide, not them, when I have reached what I owe not their inflated figure.

Maybe if everyone wrote the the Better Business Bureau about them someone might listen.

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1:41 pm EDT

United Collection Bureau [UCB] harassment

yesterday I recieved a voicemail on my cell from a Ms. Paramore at UCB. I called her back from my work phone to inform her that I had retained an attorney. She kept asking why and when I informed her that she could field all questions to my attorney...she hung up. I called back and talked to John. He was insistent as to why I retained an attorney. I calmy gave him the phone number to my attorney and hung up. Not 2 minutes later John called back. My work line, no less, to inform me that I was taking the easy way out by filing bankruptcy and before he hung up on me for the 2nd time he wanted to tell me how big a loser I am. I understand they are a collection agency. But in these difficult times you would think you could expect a little more professionalism

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drummer_87
Ada, US
Jul 29, 2009 10:54 am EDT

Conventiently didnt get messages to not withdraw money from our account...Trying to make our credit worse instead of help like they convence you they are

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UNPROFESSIONAL
Bronx, US
Jul 07, 2009 4:56 pm EDT

Calling my elderly mothers house looking for my "boyfriend", asking if we are married and where he can be found. I returned the call and they were arrogant and the supervisor was just as ignorant. BEWARE

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Julie
Birdseye, US
Feb 26, 2009 8:57 pm EST

I keep receiving harassing phone calls from UCB. They tell me that they are trying to collect a debt for citi cards. I need to take care of the balance due or the account will be turned over to the courts. Here is the part that really gets me. I have never received anythig from them in the mail. They tell me that they have just sent me another bill but I never get one. They are rude and very hatefull on the phone and make comments like "if you dont make a payment right away you will be sorry". I dont even know if this is a real representative of citi card. They never send me any this in writing and want a payment over the phone based on just their word. They call me 3-4 times a day and leave me messages.

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Angelia R
Columbus, US
Mar 14, 2012 10:24 am EDT
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This company is ridiculous! I called as soon as I got the notice back in 2010 and made payment arrangements. It has been paid off for over a year and I pulled my credit report and see it's still on there. I call them to find out why in the heck it's on there if I paid it off. I talked to a very rude lady telling me if I paid my bills I wouldn't have to worry about it and they still go thru the collection process until I pay it off completely. It was a $200.00 bill come on now! Why even pay them if they still screw you in the end?!?! So now I get to fight with the credit bureaus to take it off since UCB is incompetent.

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ting-long
, PH
Dec 02, 2010 2:55 pm EST

very very nasty...these guys are NAZIS...THEY CALLED ME ALL KIND OF NAME...BUHUHUHU.

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ting-long
, PH
Dec 02, 2010 2:54 pm EST

NAsty and very very bad...hu..hu..hu...tsk...tsk

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resistslimyleeches
Cayucos, US
Jul 13, 2010 6:21 pm EDT

I keep getting calls from UCB on my cell and home phone. I have not answered any of the calls, but continue to receive answering machine and voicemail messages. The callers are different every time, although they each claim they've personally left me messages before stating that they are about to "make a time sensitive decision" on my behalf and would like to discuss the matter with me before they do so. Absolutely nothing about the way they represent themselves sounds legitimate or trustworthy. It's parasitic people like these alleged debt collectors who should be out of a job, not those of us who are struggling to make ends meet and settle our debts.

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GLW
Orlando, US
Aug 26, 2009 11:40 am EDT

I keep receiving a call from UCB from Delaney. We have an answering service that she left a message with which was ALL a lie. Delaney said that she was returning my wife's call and was on hold and disconnected. We don't have a hold time and she did not speak to my wife before this incident. She even had the nerve to call my brother's wife and yelled at her trying to find out where I'm living, even though she calls me every couple of days demanding money. I put her on the phone with my husband since he takes care of our finances. Not only did she yell at him and told him he was worthless and that the business he runs is failing because of his negotiation skills! She does not know him from anywhere. She threatened my husband and me. And would not accept a payment less than what she wanted. We told her what we could do today, and said hold on; I have to clear it with my supervisor. I was on hold for 10 minutes, and then was disconnected. My husband called back and spoke to another man who said she's out to lunch. I explained my situation and transferred me to a supervisor. The supervisor started asking my husband all sorts of questions about his reputation, about his business practices, etc... What is THIS!?!?!?!? They are there to try to collect money, not to disrespect; demean or asks questions not related to their calling. One day after talking to their supervisor, another UCB collector called and said I spoke to them two days ago, again LIE, and said actions will continue and I hung up.

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drummer_87
Ada, US
Jul 29, 2009 10:58 am EDT

Same here i was just stupid enough to give them the info the lady asked for as she was very convencing and now were having to fight them from taking money out of our bank account... Leslie Wagner watch for her.

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Brenda Gonz
, US
Jul 28, 2009 8:33 pm EDT

They called my neighbors and had them post a note on my door.

ComplaintsBoard
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1:44 pm EDT

United Collection Bureau [UCB] rude-threating-accusing

I have poa for my sister. She has mental disability and is unable to work. Told the women that at this time she is not able to make payments on this account because she does not have the money right now. She threaten that if this account was not paid my sister would go to jail. Then she had the nerve to say that since I had my sister poa, I had opened the account and my credit was bad. When I asked for her name she only wanted to give me a last name.
asked for first name she told me "I'm the boss" finally got her first name not sure she was telling the truth

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Luckyme00
Upper Darby, US
Aug 24, 2023 2:05 am EDT

This company contacted my place of business and left a voice message on a co-worker's voicemail box stating that they were pursuing legal action against me and that they needed a statement from me to move forward and that failure to provide the statement would result in further legal action.

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dew21751@netscape.net
, US
Aug 08, 2023 7:07 pm EDT
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+1 (866) 209-0622

Website

ucbinc.com

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