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U-Haul / terrible way to do business

1 United States

Wanted to rent a truck and had to go online to arrange reservation. According to the site, I would have to drive an hour away from my home to pick up a 15ft truck. Why? There is a uhaul rental place 1.5 miles from my home. I initiated a chat and my request was answered by someone named Dominique. I was typing my question when I realized that there is a limit of 140 characters so I had to go back and abbreviate words etc. to make my issue fit. While I was re-typing, my chat was ended due to a 3 min. limit. Really? I hate having to do things online anyway. God forbid humans interact with each other personally! I guess businesses that require business to be conducted online don't care about the older population, that are more financially secure and less likely to tear up equipment. Going to CALL a local company. May cost me more but worth it.

Jan 16, 2018

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