U-Haul / dangerous and undependable
Every time I (or my family) has used Uhaul we have had major problems. First, the uhaul truck unexpectedly died, luckily we got off the highway before the truck stopped dead with no warning. Second, towing a trailer from central Oregon to just north of San Francisco, we drove for 2 hours and when we stopped to get gas we found the tread of the trailer tires peeling off in large chunks. When we went to a nearby uhaul dealer they said we would have to unload and then reload a new trailer. Two hours later, after several confrontations, we got the tires changed. And the third is the best.in mid September, I was towing a trailer from Austin, TX to Sonoma County, CA. No more than 45 minutes outside of Austin the trailer detached from the hitch (not installed by uhaul) on the car and I managed to come to a safe stop but the trailer wedged itself under the car and I was unable to move forward to get off the road (to a safer place). I had bought the insurance with the trailer and as I left the uhaul store I was given a brochure that said call this uhaul hotline if you have problems and we'll help you get back on the road. Of course, when I called the hotline they put us on hold and then said we'll call you back in 30 minutes. They called right back to test the phone number and then never called back. I got a call two days later from the insurance company with a claim number. The positive side of the story is that some very kind men stopped and helped us. With their help we were back on the road within the hour. Thankfully strangers stopped to help because uhaul and their help hotline were useless. I know there are few companies to choose from when you need to move your belongings, but I would against renting from uhual.in my experience, there is a good chance the uhaul vehicle you would be driving or towing is barely road worthy and in the event you need assistance you cannot count on uhaul in my experience.
Santa Rosa, CA
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