Latest Reviews and Complaints
TXU Energy Retail Complaints Page 5 of 6
disruption in service
I am a paying customer yet I have been without electricity for two days now. This is due to the fact that the meters were mislabled. Aparently they have been mislabled for TWO YEARS now, and I have been paying someone else's bill. For the past two days, I have been given the run around by TXU representatives. They tell me that this is an issue that I have to take up with the apartment complex. After speaking with the apartment complex, they were unable to release any information to the manager there. The manager informed me to contact oncor with the issue. Both TXU and the apartments have falsely accused me of 'tampering with the meter, ' Two weeks ago, we had the same issue. Since TXU was unable to resolve the problem because they read that the meter was active, which it was, only it was hooked up to another apartment, maintenence hooked up the correct meter, which was turned off, to point out that they were mislabled. They informed me that they would take this matter up with the management who would then notify TXU to resolve the issue. Two weeks later, today, I am wondering what kind of idiots are working for TXU as they were unable to resolve this situation at hand. Now TXU is trying to bill me for a 'tampered meter' after they illegally cut off my electricity. Not only to I find this offensive and unusual but I am without electricity and feel neglected as a customer to TXU. I feel that others need to be made aware of this. HOPEFULLY, I will have electricity by the end of today as one of the oncor representatives promised. Or are they just giving me the 'run-around' again?
The complaint has been investigated and resolved to the customerâs satisfaction.
Deceptive Sales and Customer NON-Service
Part 1 - Deceptive Sales Practices
We had a TXU "agent" knock on our door on a Sunday afternoon with a sales pitch that TXU wanted us back as a customer.
The details he presented were that TXU would provide many enticements to regain our business. The benefits were to include a guaranteed rate for 2 years, $500. upfront, $50. monthly for 2 years, 3% cash back for 2 years and $75. prepaid Visa card coupon with the first month bill. Deal sounded too good to be true but his TXU sales rep badge, his handwritten notes on the TXU Thank You folder, and his assurances that these details were all true enticed us into agreeing to switch to TXU. We were also told that we could cancel the change without any cost to us within xx days if we decided to do so. An hour after the "agent" left we went to the TXU website to check the details. There we found that the $ were not actual cash or credit but simply "Rewards+ Dollars" which could only be used for "discounts" at designated suppliers and products. That is a far cry from actual dollars and would not reimburse us for the cancellation fee from our current electricity provider. Those "discounts" would only be of limited value to someone who pays full rack rates at hotels or full retail price at stores. This is NOT as the "agent" represented.
Now comes the Part 2 - Customer NON-service
We immediately called the TXU phone number to cancel the order placed 2 hours earlier. After working our way through the maze of phone options we finally were able to speak with a customer service rep. Foreign accent was a big problem but did get to a person who said that our confirmation number could not be located or identified because their computers were down for maintenance. We spoke with a supervisor who confirmed that there was nothing they could do. She suggested we call back in 2 days and they would have their computers back up and running. We explained that we would be out of the country with no phone or computer contact available for a few days and needed some satisfaction that we would be able to cancel when we returned. They agreed to have someone call us in 2 days which would have been on Tue. May 19. No call ever came, according to my office staff.
We returned today and again called TXU to cancel. After being hammered over and over for an "account number" which we do not have and being transferred 3 different times, we were transferred again and the phone line was hung up on their end.
We called back again and tried to speak with a supervisor but were repeatedly refused. Another call and we finally spoke with someone who did go into their computer and locate us and said our order was cancelled. We could not get any confirmation number but my insistence did get me that personâs name and employee ID #.
This is the worst experience I have had in recent years with any business organization. Certainly not focused on delivering superior customer service as the TXU CEO Jim Burke claims.
Ed in Dallas
The complaint has been investigated and resolved to the customerâs satisfaction.
scam billing
We are retired and just about as frugal as you can get. Don't use a dishwasher...don't use a clothes dryer...so far this year have only used our a c about 5hrs TOTAL! Our Kwh's have skyrocketed in the past 3 yrs since we went with t x u.
The numbers are so ridiculous they should be criminal. We have tracked our kwh's thru the years and we are being billed over 3oo% of our historical use even tho our usage today should be less. There are no kids at home and we travel and aren't here full time like we used to be.
Also they claim the meter was estimated when saw the person read it...etc. There has to be something going on with the meter...it is running fast or being tampered with. They just threaten a $200 cancellation fee if we cancel and so far have not attempted to do anything about it. Also are charging us 17.3 rate altho they advertize much less. Who could know however as there are so many hidden fees and complicated billing.
Plan to contact the commission. We are being robbed and fear they will get away with it!
The complaint has been investigated and resolved to the customerâs satisfaction.
TXU Energy came out after Hurricane Ike and said it would under estimate all accounts in order to help its customers through the tough times of recovery. The follow month the added all the kws that they didn't charge for to the October billing period. We all know that when you consume more energy you get put in higher charged bracket. Well my 690 sq dt apartment cost me $330 which included a $179 fuel adjustment charge.
I will be submitting a complaint and I will be changing services.
TXU Energy is located within the John Adam St Gang in London. Many institutions in this area have been taken to court. This includes the Cookson Group, Smith and Nephew, Clive Parritt of the Business Exchange. Paul Marshall of Marshall Wace hedge fund (also a trustee at ARK, Absolute return for Kids) has two separate identities at the Charity Commision (England and Wales). Google 'John Adam St Gang' for more on this.
TXU is ridiculous, plain and simple. They have sent me two high bills since I moved into my home. I never use the dishwasher, I have one flourescent energy saving bulb in each room of the house. I barely turn the lights on at night and before I go to bed I unplug my computer and other appliances. The thing that really gets me is the ridiculously high electric bills on a home that uses gas to heat up the water tank and for the air conditioning. It's crazy to me that my bill was $300.00 this month and I was barely home because of summer vacation. But the most shocking thing to me was when I spoke to customer rep for TXU and she had the audacity to ask me where my meters were located at. Now call me crazy but if a meter reader goes out to read my meter every month wouldn't they already know where my meter is located? Hmmmmm.
Lourdes Ballard In Texas
CUSTOMER SERVICE
On Thursday, May 07, we contacted TXU for an emergency disconnect, to replace a faulty main breaker. We did this, and around 6 p.m. the following day we called TXU back to have our meter reconnected. This was the first of a great number of conversations that we had with 'customer service', or as we would later find out, was a call center in EL SALVADOR, that had no contact information with anyone in Texas. We were told (LIED to) over and over, that we were on the technicians list, and would be tended to by the end of their shift. We were told that for days. We had food go bad in the fridge. We had to stay in a hotel. As of today (MAY 13), we have YET to have a technician come replace the meter and lock it. Matter of fact, the FIRST agent that took our reconnect call was a man named CEASAR, who assured us a priority reconnect before midnight. We would later find out that this was incorrect information. We sat in our car waiting on a technician untill 12:30 a.m. Friday, May 08. That is when we went to a hotel for what was left of the night. A subsequent call was placed and I asked for a complaint to be filed against this 'customer care' employee, and that's when we were informed of TXU embursing us for our troubles. We have yet to hear anymore about that either.
So, will you please define CUSTOMER CARE? Please explain how the people that you hire to deal with the public are poorly trained foreigners with poor command of the English language!
It would have been nice for this to have been tended to in a timely, professional manner.
Perhaps we should consider outsourcing our hopes as well.
Good day.
The complaint has been investigated and resolved to the customerâs satisfaction.
TXU needs to hire more support people. Their automated system is near impossible. The hold times are ridiculous. They should review the hold times and hire more people based on hold time. If it is more than 5 minutes over a period of 30 minutes, hire another person...I have been trying for days to get through on a billing issue to no avail.
Customer service for existing accounts is an absolute nightmare. I had a super high bill in February 2010 (higher than July or Aug 2009). I called immediately--talked to someone in Pakistan. I waited the two weeks and no answer to the complaint..no explanation of what the investigation revealed. Today I have talked to TXU customer service in the Phillppines and Guatemala got the same run around. I demanded to talk to someone in the USA and was condescendingly told that they did not know a number in the USA. It was suggested that I just keep redialing the same number until someone in some call center in the USA answered! Finally, it clicked...I posed as a new customer. Sure enough I got to an extremely helpful Missourian who was more than capable, willing, and understanding to help me with my problem. Do you realize that until your electric company contacts Centerpoint to access your account Centerpoint cannot do anything? This process took over 4 hours and reduced me to tears until I found my resolve to see it through. BE advised...companies outsource your customer service.
If you are tired of dealing with TXU you might want to try Ambit Energy. I have heard that people can actually talk to customer service and can understand them with Ambit. Apparently when you call TXU you get to talk to someone that does not understand English. If you are interested in switching go to vickylamson.joinambit.com and get signed up. It is no cost to sign up and if for any reason you lose electricity during the switch Ambit will pay your first months bill.
I just experienced the rudiest customer service reps. I've ever encountered in life. I started calling 10/21/09 at 2:40p.m. to get my service turned off by/on 10/23/09. Every rep.(3) I spoke with spoke little to no English, and was unable to understand me, nor was I able to understand them. They refused to discontinue service on or before the 23rd. because the request wasn't processed before 3p.m. Its not my problem it took their reps over 32 minutes to process my request. I held on for 26 minutes for someone in the sales dept. to try and convince me otherwise, and this was in addition to my 6 minute conversation with the initial rep. Now, I won't be living at a residence for 3 days and yet have to pay and have utilities on in my name due to their incompetence. I will never return, nor will I recommend anyone to TXU.
Have recieved at least 15 emails saying they would resolve my issue within 1-2 days. Have also sopoken to at least 8 "customer service" reps. (none of whom spoke English as their native language).
Today I received 2 more "corrected" billing statements...both dated 7/27/09...the first says I have a $42 credit balance...the other says I owe them $147! The meter number on both (as well as the 3 previous statements) is not the same as the number on my meter. This is not rocket science!
I have been trying for 32 days to get the information corrected on my bill.
The exact same thing happend to me. My electricity was to be turned on 5 days before i moved. I go there the day before the move and there is no power. I call and they said they would have a priority connect for midnight.. we are there till 2am on the phone with them and all we get is a supervisor for collections who can only say "i'm sorry i understand i cannot help you". This was the first time i was ever using TXU and they kept sending me to collections. She later hung up on me. I kept receiving promises of a weekend priority connection. I finally received power on the following monday, 8 days after it was supposed to be connected the first time.
Now i receive my first bill for 29 days of use, $1500 for 10000 kw/h in my little 1400 sq ft house with all energy star appliances and a/c on 75 degrees so its basically off all the time until the last week or so. Still fighting with them to get this resolved
Scam charges
About a month ago I received my new bill, they apparently switch system or something. My bill has always been extremely high. I had called in the pass and said that I thought there was something wrong with my meter because my light was crazy high. Some lady with a foreign accent told me that everything was okay with my meter. I ask to see if they could come and look at it. She flat out told me no. So I get my bill and it states that I am a commercial customer. I was pissed off. My bill had stated my name and then under that DBA SOUTHERN OAKS APTS, where I lived years ago. I just thought that they need to remove that line. Well I started looking at my previous bills and sure enough they all stated PARTNER ADVANTAGE, Some said BUSINESS RATE. It was in small print that I never even saw it. So I called my said they would fix it. I asked for a credit, they told me that they would put in a request to the billing dept. I followed up within a week. They had me set-up a residential account. I got my bill today and guess what it still says COMMERCIAL ACCT. I called again. She told me that I was a residential account but it didn't list a service address? I asked again about my credit. She stated that the mistake has only been since Jan 09 that someone did the research. She said that I had been a residential customer before that. I asked for an email address and she said no we don't have one! I asked for a fax number so that I could send her the proof that my bill said BUSINESS RATE. She then gave me an email address. She said that the ESCALATIONS Dept would be calling me back about my credit. I would love to switch companies but they all ask for high deposit.
The complaint has been investigated and resolved to the customerâs satisfaction.
Over billing
I received a bill for four times the norm from TXU and I immediately contacted them with my concerns. At first, the representative was ok, but we had this language situation going on that caused problems understanding. He ended up giving me instructions on what I needed to do. To make a long story short...I know beyond a shadow of a doubt that the meter is defective, but the company does want to come and check it out. I have been told that a supervisor is not present, to being left on hold for 45 minutes waiting for someone to respond to my request. Everytime I call TXU, the representative is foreign and we cannot communicate because of the language difference. The meter is spinning all the time when things inside the home are not even on.
I need help!
The complaint has been investigated and resolved to the customerâs satisfaction.
Billing me for wrong address
I tried to setup an account with TXU Energy because they had the "cheapest" plan, but had problems doing it - they could not give me an account number. So I emailed them to cancel the order, and now I have service with Reliant.
TXU however went ahead and setup an account for me for a different apartment number. I have gotten a bill for over $350, and after spending several hours on the phone, sending emails and a fax, I have gotten nowhere with
them. I don't even know who lives at that other apartment.
TXU customer service is the worst ever. Reliant could set me up in a few minutes and they are able to answer my questions very quickly.
The complaint has been investigated and resolved to the customerâs satisfaction.
i agree they were very rude an poor quality service..everyone i talked to had an additude like they did not want to work there an half of them i couldnt understand ...they over billed me for there mistake txu uuuuu suck seriously...stay away from them...
OVER DUE REFUND
OUR HOUSE WAS DISTORYED BY IKE ON 9/13/2008. ELECRIT SERVICE WAS CANELLED WITH TXU OCT/NOV. LAST BILL RECEIVED IN NOV. FROM TXU HAD A $47.38 CREDIT BALANCES.
IT IS NOW 3/2/2009 AND I HAVE NOT RECEIVED A REFUND CHECK. I
STARTED CALLING IN DEC. OF 08. I HAVE MADE OVER 15 CALLS NOW BUT TO NO EVEAIL.
EACH PERSON I TALK TO TELL ME â YOUR REFUND WILL TAKE 4 TO 6 WEEKS
â.
CAN SOME ONE HELP ME PLEASE.
TONY GILLESPIE
ACCT NO.[protected]
SERVICE ADD: 100 W. 7TH ST.
KEMAH, TX 77565
MY PHONE NO. 713/870-3578
CC: HOUSTON BBB
TX. UTILLTY COMUSION
NBC CH. 13
The complaint has been investigated and resolved to the customerâs satisfaction.
We moved from Magnolia in Feb. back to Dallas. I put in a disconnection with TXU on Dec. 28, 2008 for service to terminated Jan. 05, 2009... They NEVER terminated my service and they have sent me a bill EVERY month since! Now the bill is over $1200.00! I've called and called. They said they would investigate being the kilowatts that were used each month were over 1500! We didn't even use that when we were living there.
When I had service connected in Oct. 2008 they sent me a bill for the "estimated billing" thing they did when IKE hit...which our service wasnt even connected then! TXU is a mess!
And just to let everyone know an electric provider CANNOT estimate your bill unless your meter is not accessable...! So what TXU done (or maybe it was CenterPoint, don't really care...) was just sit on their butts and send people a bill for service they didn't have or use!
I filed a complaint with the PUC and they told me it was illegal for a REP to "estimate" a bill without trying to access the meter...AND that most meters now are those "Smart Meters" and they can just read them from their office without having to come to your house!
JUST TRYING TO RIP PEOPLE OFF!
Tony,
I feel your pain. We moved from the Houston area to the Dallas area and closed our account in Spring on Novmeber 30, 2008. TXU sent me a statement in December showing this account had a credit of$115, but I never received it. I started calling towards the end of January trying to get this credit issued to me. I was given the run-around everytime. I spoke to no fewer than 5-6 different people every time I called. There was always a reason as to why they couldn't help me. Either the "system" was down, or they didn't have access to refund information...whatever lame excuse they could give to transfer me to someone else. Each phone call lasted for several hours, most of that time on hold, or dealing with a "customer service representative" who barely spoke English. If I did get any resolution, they would say exactly as you stated, "allow 4-6 weeks to process your refund". Very frustrating. Finally, after threatening to call the Better Business Bureau and my attorney, I got someone who reluctantly helped me. I got a call from a lady (who spoke very clear English) from a local area code here in Dallas who said she needed clarification on my mailing address so she could send me my refund. Apparently it had been recorded several different ways and she didn't know which address was correct. (Surprise, surprise!) So there has to be local offices that you can get to without dealing with the headache and non-stop run around you get with the 1-800 number. See if you can find it, continue to be persistent...and Good luck!
Fraudulent billing pratices
I'm gone several months of the year. TXU had permission through ACH withdrawal for my bill each month. I was gone February, March, April and May. My bills range from $20.00 to $127.00. No problem, the were paid. TXU said they thought the meter was dead, so they replaced the meter and re-calculated the bill with me then owing close to $1, 000.00. When I leave for weeks or months at a time, I cut the circuit breaker off, except for the area of my telephone and freezer/refrigerator. I called and spoke with them, by name time and date. They brought it down to $500.00, Still not good. I asked them what kind of problem did my meter have, was is mechanical problem? I am not responsible for mechanical problems. The recalculation was in their favor. My electric will be cut off on 4 Dec 2008.
The complaint has been investigated and resolved to the customerâs satisfaction.
My mother whom lives in Tyler Tx was over charged and cut her electric off for twelve days she is a sinior citizen and has her great grand children this is uncalled for i demand justice for all that was done to her and childern there was know reason for this to have taken place as it did I will call my lawyer and I Will see to it that my mother get all that is owed to her pluss compensated as well these are very rud liers evil and worthetless people and they are going to hell they nerd Jesus your truely C .B.
I'm gone several months of the year. TXU had permission through ACH withdrawal for my bill each month. I was gone February, March, April and May. My bills range from $20.00 to $127.00. No problem, the were paid. TXU said they thought the meter was dead, so they replaced the meter and re-calculated the bill with me then owing close to $1, 000.00. When I leave for weeks or months at a time, I cut the circuit breaker off, except for the area of my telephone and freezer/refrigerator. I called and spoke with them, by name time and date. They brought it down to $500.00, Still not good. I asked them what kind of problem did my meter have, was is mechanical problem? I am not responsible for mechanical problems. The recalculation was in their favor. My electric will be cut off on 4 Dec 2008.
TXU Mistakes Result in Loss of Power for 3 Days, 4 Nights
I have been through hell over the past 3 days and 4 nights because of this company. They mistakenly turned off my electricity and acknowledged that it was their mistake. However, they had absolutely no sense of urgency about correcting the situation.
On December 6, I submitted an online order to transfer service from my apartment to my new home. The order was to go into affect on Dec. 19 and I received an online confirmation with the new account number.
On December 30, Oncor arrived at my new home to remove the meter. The service tech. explained that they had received a move out order from the previous tenant, but that he would put the job status as incomplete to provide me time to contact TXU and get the situation straightened out. I immediately called TXU (call logged on cell phone on 12/30 at 5:15 p.m.) and spent 20 minutes working through the situation. Someone at TXU had input the incorrect service address when setting up the move order from my transfer request. My billing address was correct, but the service address was listed at a location in a city in West Texas! The rep. was supposed to correct the service address and make arrangements to ensure that my power was not disconnected.
Unfortunately, this was only the beginning of my nightmare with TXU.
On 1/9, I arrived home to find the power cut off. I once again contacted TXU and was informed that the service address had not been corrected and that an entirely new account should have been set up (even though I had an entirely new account - it seems to me that it just needed to be corrected). The representative accused me of not calling on 12/30 because there were no notes in their system (even though I have on my cell phone log evidence that I called). She acknowledged that this situation was their mistake but they refused to do anything to rectify the mistake until Monday. She informed me that Oncor did not have crews to do move-in requests over the weekend. I was told they put this on a priority order and that I would not be charged for the priority (how sweet of them considering IT WAS THEIR MISTAKE!)
I was advised to make other living arrangements for the weekend. I asked if they would reimburse me for a hotel room and was told that I would have to front the money and then submit my expenses to the claims department for them to review IF they would reimburse me. First of all - I just moved into the house. I don't have the money to front for a weekend hotel stay. Second, I have pets, and most hotels do not allow pets (not to mention they were already agitated from the move - to keep them in a hotel for the weekend would be cruel). So, I had to stay in my house without electricity in near freezing nighttime temperatures for the weekend.
I lost everything in my refrigerator (including my Jenny Craig meals), I lost plants that I brought in from the freezing weather and I lost time to work on my home. I was unable to shower for the weekend since the water heater is electric and I could not sleep well because I was unsure that my cell phone alarm would wake me (it was all I had since my regular alarm is electric).
Despite these problems, I waited out the weekend and called TXU on Monday, 1/12, to ensure that someone would be out to reinstate the meter. I was told they had until MIDNIGHT (potentially yet another night without electricity)! I reminded them that this was a priority order to rectify THEIR mistake and that electricity needed to be reinstated by the time I returned home from work.
Sure enough, when I got home from work the electricity was still off. So much for a sense of urgency from TXU!
I called TXU and, after 30 minutes, discovered that Oncor had come out and would not install the meter because the breakers were on. Excuse me?!? The breakers were on when they removed the meter! Add to that the fact that NO ONE informed me in our earlier calls that the breakers needed to be turned off and NO ONE called me to report that it was a problem. Had I not called, I could have been waiting all night for someone that was not going to show up. The TXU rep. advised Oncor that I was home and had turned off the breakers so that someone would come back out that night.
Then, I received a call from a service tech from the city in the West Texas city where the service was originally and mistakenly listed! For about 45 minutes, I was convinced that the order had been placed in that city and that no one was coming to install my meter. Yet another night with no power, no heat, no shower, no sleep.
Somehow, that was straightened (I'm convinced more due to Oncor than to TXU). I finally spoke with a sympathetic woman from Oncor who tried her best to pin down a time for me - to no avail. The tech showed up at 9:30 p.m. on 1/12. Here's the kicker - he told me that Oncor absolutely works over the weekend - that's when they get the best overtime! TXU lied about the priority order and they lied about Oncor not working on the weekend.
TXU's mistake was not only an extreme inconvenience to me - it caused me undue emotional and physical stress. If customers make a mistake and don't pay TXU on time, the company turns off their service. But, if TXU makes a mistake, they correct it when they feel like it and don't care how it affects the customers. All I got from TXU were patronizing ###s who said "I'm sorry, " but demonstrated absolutely no sense of urgency or ability to solve the problem in a manner that would cause me the least amount of inconvenience.
Most upsetting to me is the fact that there are several points along this path where TXU could have easily made this situation better instead of progressively worse - and they failed at every one of those points. (1) Whoever transferred my online information for the original move order should have stopped a second to double check the address information. (2) On 12/30, the account address SHOULD have been corrected in the system and/or notes made to the account to ensure that power to the correct property was not turned off. (3) If teams don't work over the weekend, then Oncor has NO BUSINESS turning off power on a Friday. (4) TXU should have been more helpful and less patronizing. I needed fast solutions and solid answers - not apologies, vague answers and an "I don't want to be bothered" attitude. (5) During the multiple conversations I had with TXU and Oncor, SOMEONE should have told me to turn off the breakers on Monday. (6) When the breakers were on, someone should have called me to let me know that a hold was placed on the order and they could not proceed until the breakers were off. I should not have had to find this out because I placed a call to see what was going on. (7) Who's telling the truth? Did the people at TXU simply not want to go through the trials of getting someone out to me on the weekend, or was the Oncor guy mistaken? I tend to side with Oncor since they made the most effort to by sympathetic and helpful once they were advised how I had suffered from TXU's mistake. And, who lies to customers about getting a significant amount of overtime?
The complaint has been investigated and resolved to the customerâs satisfaction.
Oncor shut off my energy because they said we owed them $230. We were never notified of this charge. Our energy company is AMbit.
Oncor said we Tamperd with our meter.
The Oncor guy was not giving us any information and told us that he was going to take "HIS" electric box away from me. So he detactched the meter from the wall. I called Ambit asking them of these charges they said we are current on our bill. So my next question was why would we TAMPER with a meter if we always pay our bill? why would we need to tamper with it?
So I called ONcor they treat you like your guilty until proven innicent!
I told them I didnt not know where my meter was how to use it or how to even TAMPER to change the reading!
I told them I wanted my electricity turned back on right away we had just bought groceries and they all were spoiling and my animals were getting sick as Texas heat is bad enough outside let alone in a house with out air!
I demanded Oncor to prove to me that I even TOUCHED my meter ever...
They said no matter what I had to pay the $230 and could desput it at a later time!
The Oncor guy laughed in my face as he took my box off my house he was very rude.
I paid he $230 JUST TO GET THE ENERGY TURNED BACK ON AS I KNEW I WAS NOT WRONG AND WOULD GET MY MONEY BACK!
Oncor left us without energy for 5 DAYS! had every excuse as to why they couldnt turn it back on. First was they didnt know the Code to get into the comunity. ( they knew the code when they wanted to turn off the engery).. They then said the meter box was taken off the poll so they couldnt turn it back on.. If you remember me telling your earlier the Oncor Guy got mad and said he was Taking HIS box back..
So unprofessional and they screwed up yet wasnt willing to even hear what we had to say...
The company after 5 nights got the energy turned back on, after the fact all $400 of my groceries spoiled and my pets stoped eating bc they were soooo hot and now were sick!
So I lost $400 $230 and pet docter bills! ALL BECAUSE ONCOR THOUGHT I TAMPERD WITH MY METER>
THEY NEVER COULD SHOW ME PICTURES OF ANYONE TAMPERING WITH IT>>
IM VERY ANGRY AS TO HOW A COMPANY CAN ACCUSE A CUSTOMER OF SOMETHING THAT THEY DONT EVEN HAVE REAL PROOF OF!
Customer Service
I originally called to set up a service turn on date for an apartment that I was moving into. Due to ertain circumstances, i did not move in. I called TXU 4 days before service was even suppose to be turned on. I order it to be cancelled. I have now been fighting with TXU for almost 6 months now. Because the person that took the original call to cancel service did not notate my account properly and I was billing for a month of service. I have provided every documentation that TXU asked for including a letter from the apartment complex showing I have never lived there. They are now saying that because they show NO notation in their system that I called to cancell service I am liable for the amount due. This is horrible business practice. Their employee messed up my account because he did not notate it and submit it properly and the customer pays the price. My next move is Corporate Office... They have now sent me to a collection agancy, which is now going against my credit report. I am so frustrated with the way I have been treated with Customer Service. I will never use TXU again and neither will any of my family and friends. If I had the money, I would hire an attorney because to me this is now a principal matter now. I work for a billing office and customer service and we would never treat out customers as poorly as TXU has treated me.
The complaint has been investigated and resolved to the customerâs satisfaction.
Terrible experience
Yesterday I was working at my kitchen table and a male walked up to my door with a clipboard and a necklace ID stating he was employed by TXU.
I only answered the door because he had seen me and I simply wasn't thinking. I also knew my neighbor was watching from across the street. He had a stack of Reliant bills and stated our home had been picked because we pay our bills on time and our neighbors 'blahupblah' and the other side 'upblahup' had signed up with him. He wanted me to sign up offering me a $100 Visa which would take a month to receive and only after I paid my first bill. He appeared angry that I refused to allow him in my home, and knowing my husband had just pulled in I continued talking so he would leave without a 'grudge' He wanted me to give him my ss or dl to which I stated that would never happen. His answer was 'in this world people give those numbers all the time' I replied in my world people get ripped off by giving them all the time. I then told him I wasn't interested, he was offering me a penny in savings per KWH and I was in a contract with Reliant so he said don't worry the 150 charge for canceling will be paid for with the visa and you will save so much that the extra 50 is nothing. I told him thanks anyway but I don't do business that way, in fact I apologized for taking up his time. He answered with 'What are you going to do check us out, just give your dl number and you want have to worry about you ss' I got in the house and quickly shut the door, as he continued to complain as to why I just wouldn't go for such a good deal. He scared me. i immediately contacted TXU, who never answered my email or phone call.
The complaint has been investigated and resolved to the customerâs satisfaction.
RIP OFF !!!! SCAM BILLING!
Okay this is my story with this messed up company.
They think they can just cheat people out of there hard earned money like it's nothing.
I have been paying almost the same amount for over 6 months and it's never went higher then
200.00. It's always around 147.00 exactly. They send me 1 statement each month so in october
they sent me 2 statements. saying that i owned them an extra 100.00 for only 7 days. i called them
5 different times and spoke to different representatives each time, they blamed the charges on hurricane ike
saying it was an estimated bill the first time and added on what was so said m left. this is so ridiculous.
I am closing my account with them and switching. with this rough economy going on, you would think
they could help you out but all i have to say for this company is that it's a CHEAT. They need to understand people's
problems and work with us, but they seriously don't. It's sad.
The complaint has been investigated and resolved to the customerâs satisfaction.
I had the same problems but mine is different i had a night time option but i didn't even used that much electric i work all day all i do just used night time plain from 10 pm To 6 am they always charge me 100 or 150 its the max but with last to months they send me the bill for 425 and 461 its so crazy so i cancel the service they end up charge in me 295 but i did ask the guy on the phone he saids it was 150 i ask him like 4 times then i called in and complain them so they supervisor said her heard that record it was right he said that but he still charge me 295 they are rip off they don't keep there word i will recommend everybody when they go with this service should right everything down and make sure the amount because they will said some thing else I'm glad that i switch it to a different company
Billing
I have called TXU month after month to get my bill straight because every bill that I have received have been estimated. I talk to someone different every month and every month I have to tell them my story over and over because apparently they dont bother to add notes on my account. They have told me that they will send somone out to do a re -read and I still cant get no adjustments made to my account. I have been promised that this will be resolved, I have sent them emails and nothing has been done. They came and changed my meter out on the last week of october and yesterday I saw the # and it was 01166 telling me that I dont use more than 1000 kilowatts per month but though every month since July they have been charging me over 2000 kilowatts and then for the month of September when we were without power for 2 weeks it came out higher than every other month. I dont have central air in my house I only use one window unit and I leave it off all day because I work. So therefore I know my bill cant be 400dlls or over every month. I dont know what else to do and I dont want to switch companies because I dont want this to go on my credit but I think I will have to because this is ridiculous and Im not going to pay something that isnt RIGHT!
I am so tired of TXU doing this... I knew I couldn't have been out here going through this alone! I just got off the phone with a "supervisor" for the umteenth time year... no one has answers and the company "oncor" which reads the meters are unreachable... the attorney general must be receiving hush money for this!
Billing discripancy
I had requested for TXU electricity service for my appartment on 10/28/2008 . I set up my account and asked them to activate the service from 10/31/2008 .But within 1 hour I called them up to cancel my account. That time they said there will not be any charges. But today I received a bill from TXU charging me $25.41 where as I did not even used their service for a single day. When I called them, they said they had processed my account which they charged my as "connection fee" and they started billing the wattages upto 3rd of november [I dont know how they can charge for cancelled account]without cancelling the account on the same day. If they can process the activation within one hour then how did they take 6days to disconnect my account? They have charged me wrongly and not accepting their fault and when I asked them to waive it off as it was their mistake, they could not cancelled the account on time, they just threaten me to destroy my credit history. I am new to USA and I am really disappointed with the services TXU provide. And I want a real justice to my problem without leaving a mark on my clean credit history.Please do the needful
This is not unusual. TXU charged me for months after I had moved out. They said I called on the day I said to cancel in question, but there were no specific notes as to why I called. Every other company got my cancellation or transfer information except TXU. Now, my daughter is going through the same thing. She is at home about 10% of the time which includes her sleeping time because she is a full-time student. Her electric bill is outrageous. When she told them she only has the refrigerator and stove plugged in they say that the bill is about right - which was about $170. She has her sockets covered up. She has a TV and a stereo that she keeps unplugged until she uses them which she has not been able to enjoy because of overloaded classes. However, TXU still claims that it is basically the refrigerator and the stove costing this much money. She tried to get them to tell her how this could be true and the customer service woman just starting talking saying that some of the things she has plugged up pull more energy than others. TXU is not a fair company.
Replied
over charging
txu has a problem of estimating the cost of electricity and they and comquest have estimated an electric bill at my apt. when i didnt even live there ... and they will not adjust it or work with me in any way.. they keep saying it was a hot summer we estimated the bill what everyone in the town would have been.. how can that be when nothing in the apt. was on.. i cant estimate how much i owe them... im so tired of their rip off attitude and they just dont care about their customers... i was willing to pay a small fee for a refrigator that was on for a few months and they claimed the refrigator used 500 dollars of electricity...
The complaint has been investigated and resolved to the customer's satisfaction.
I haven't received a bill yet, but my estimated usage this month is at 1671 KWh, which at my rate, (including TDU charges and taxes, $0.17/KWh) would be $284, but the estimated usage is displaying that it will be $558, which would be a rate of $0.33/KWh. All I can say is that if my bill comes out to anything near the estimated price, I will be cancelling and taking legal action. All rates and fees within my contract have been overlooked and accounted for and come out to nothing near what my estimated price is.
TXU signed me up for a rate plan that insured the lowest rate. Then I find out it was the one of the highest, but when I shopped around and switched was charged $200. TXU did not want to work this out with me and their customer service routed to Manila was terrible. STAY AWAY FROM ANY RATE PLANS WITH TXU. YOU CANNOT SHOP FOR THE BEST RATE BECAUSE YOU WILL BE CHARGED $200 IF YOU SWITCH!
TXU is by far the most expensive electric company i have ever done business. There are others that are cheaper, but you can't get those companies where I live. TXU knows this, and I believe they only jack up the price because they can.
I have cancled Service on June 17. I have a 2000 dlooas credit that was supost to take 5 to Six weeks to recive. Its now September 4, no check, and when I call every week for the last 4 weeks. All they can tell me is sorry I should jet It next Week.
I recently purchased a home in Belton, TX and family moved in in Sept when temps were in the high 90's. The electric bill was $290 for October which wasn't too bad but in Dec it jumped to $350 and in Jan over $500! I changed plans and they hit me with a $295 fee. Now I want to get out of their strangle hold and it's going to cost me $150. Every week I get electricity usage updated that my bill is going to be $50-$100 more than they forecast it to be the previous week. I think they need to be investigated and pay the customers back. They have spoken rudely to me trying to make me, the customer understand that the home I purchased is not energy efficient. I had the previous owner who had TXU energy also, send me the past year's bills they had with TXU and not one bill was over $300. Not for the hottest month and not for the coldest month! This company is a fraud.
TXU needs to be regulated
I have the same problem with TXU, my bill for Agust is 3 times more than what i usually pay, i know how much energy i used per month and i know what i should be paying. I have been a customer for TXU for almost two years. last month (july)they double my bill i paid it and i did not complain but this month they went all out and charge 3 times more than usual and this time i did complain because i do not agree with their charges. I contacted customer service and they said that the meter is correct, that everyone pays more during the summer because is hotter, and that i'm being charge the correct amount. I understand that if you consume more energy you have to paid more, but just because everyone is using more energy does not mean that i have to paid more. I do not know what to do about the bill, i know that if i pay it they will get away with overcharging me.
can anyone suggest something?
I have never in my life dealt with a more fraudulent company than TXU. I was ignorant and I guess spoiled coming from the North East where utility companies are regulated and kept in check with the government to make sure they aren't over charging and lying on bills about usage. Here's what I just submitted to the BBB, I doubt it will get me anywhere. But basically my bill went from being $60 to $430 the next month and this was with no one living there half the time! We have tried and tried and tried to get TXU to admit they are either lying or made a mistake and they won't budge. Dealing with them for the year and a half I was in Texas was a nightmare, our electricity was going out all the time, they turned it off without warning and would turn it off even when we paid our bills on time and try and charge us a fee to get it turned back on, not to mention that they wouldn't send someone out for another day after they turned it off. And we were being overcharged the whole time we were there. We had bills up to $600 for one month in a one room studio apartment. Oh and we almost never received our bill in the mail. I would have to call them several times before I could get a bill actually sent to me, including my last bill for the apartment I moved out of, I still have not received it even though I've asked them to send it multiple times. I also have never been able to actually view it online because their website conveniently enough doesn't load the current or past bills:
I believe that TXU Energy has provided false meter readings and estimates for account number {woops editing out my account number and former address}.
I initially contacted the company in the beginning of January 2010 regarding a $430.27 charge for the month of December, because the charges had almost doubled from the previous month and had gone up more than 5 times from the month prior to that. Considering that I was not living in the state and there was only one person living in the apartment part time the reported usage was obviously false. I was told that the meter reading was estimated based on the usage from one year prior. When I mentioned that the previous year we had had an issue with a heating unit which was malfunctioning and over using electricity and that after it had been fixed our electricity bills had been reduced significantly, if they were estimating based on the December of 2008 then the estimation would not be correct because the heating unit not only was now functioning properly but was also not being used the majority of the month because we had already begun moving out of the apartment and were not there for much of the time in the later months of 2009. I was told that the corrections would be made on the next bill when they were able to get a new meter reading.
I have since contacted TXU again because my bill is still very high, and believe that they still have the incorrect meter reading. The meter reading for the month of December 2009 which was based on an estiamation on January 3, 2010, not an actual reading had not been adjusted by even a single digit, the bill had not gone up or down at all, TXU claims that they estimated the bill for Decemeber 2009 usage down to the very last penny without looking at the meter. Additionally we were told that there was an estimation because on January 3, 2010 the meter was not accessible. This statement is false. There are no fences on the property, the meters are outside of the building, there are no animals living on the property and there were no weather issues on January 3, 2010 according to weather history data. It was stated by the TXU representative that they are allowed to make estimations 3 times per year. Because there was no reason for there to be an estimation at this date it seems highly likely that the estimation was made to maximize TXU's profit rather than bill me, the customer the actual amount of electricity used for December 2010.
Our situation is certainly not unique, upon researching the company there are countless complaints of this very same issue with other customers and former customers.
Amazing...I just had the same exprience with TXU. Their lower management appears to be inept, univolved and unable to provide a quick cost benefit analysis where both parties benefit. The revenue they lost from me deciding to switch services is far greater over the remaining term of the contract that waiving the fee and allowing me into a lower rate TXU plan. People do not realize that TXU is basically a billing service. All of the lines and service outages are handled by Oncor not TXU or any other "provider"...and the electricity is bought and then resold to their customers. It appears to me that try to convince people that they produce the electricity, distribute it, and handle the lines and do everything. They are basically a billing service selling you the electricity you use. Any other company can provide you with the same service. We need to all wise up and contact TXU to try to get them become competative. Otherwise, we need to change services.
TXU OVER CHARGES and their customer service is horrible
I know exactly what you mean. I live in a 2 bedroom apartment myself and in 2 months my bills totalized almost $800, I call several time to let TXU know that it may be a problem with the meter; because it is impossible to have such expensive bills in a apartment, but they really don't seem to be concern by that!
I don't know what to do anymore! the only answer is that even if I have to pay $200 early cancellation fees I 'm going to switch with another company!
being new in USA does someone knows which one I should turn to? I will like also to report these outrageous TXU bills to a consumer association, give me some advise.
Thank you .
Very poor customer service
I tried to sign up for TXU energy services and their customer sign up department is a joke. I have had to call 15 times and give "ALL" my information over and over, to start a new contract because the last time I called the information could not be found in the system. You would think that they would place competent people in customer service to service the customers. NOT! I really don't understand why this company is still around. If I had employees like they have answering my phones my company would be BROKE and out of business. No one speaks english, no one understands anything, no one can give you a firm - for sure answer. They assure you the problem is fixed and it never is. You wait the 5 days and no package. You call again and push for english speaking person and still get someone that speaks english but understands very little and whose communication skills for english is NONE EXISTENT!
TXU needs to hire people that 1. Can provide exceptional customer service 2. Can speak the language that the person on the other line can or can communicate in ENGLISH, which is the given language here. 3. They need a follow-up department 4. They need to send feedback letters to customer requesting service or already have service ( or is it that they really don't wanna know what kind of service they are providing)
If they're going to keep you on hold for thirty-five minutes, and pass you all around the poorer-paid parts of the globe like a cosmic football, they ought to figure out some wait-time music that doesn't sound like something from Nintendo 64: Zelda: Ocarina of Time.
It's pretty clear, in speaking to the service people, that they hate TXU as much, if not more, as they hate you; and maybe even more than YOU hate TXU.
The absolute worst cutomer service ever, bar none, I was on hold one hour and ten minutes..I then disconnected. They posted my payment to the wrong account and disconnected my service twice over it. I called seven times to resolve the matter each time I was told it was fixed, I then found myself literally in the dark. Avoid TXU, a very frustrating enocunter. Moreover, they outsource- good look with communicatine.
Terrible customer service
I was so unhappy with the service at TXU Energy, the wait was terrible, and not able to get information that I needed. After waiting to speak to a supervisor, I found myself waiting over 20 minutes again. I eventually hung up and called back again and was still put on hold. Not happy with this service at all.
To whom it may concern
On Thursday July 10th at 2:30 pm center point energy turn off our electric at 2:45 pm I called TXU and talked to supervisor Vicky at that time she gave me an order # 1-4noxct and told me that our lights would be back on by 10pm, that she was sorry for the inconvenience and that somehow when we transferred our service back in May from 16815 Forest Bend ave, Friendswood, TX 77546 to 11910 23rd street Santa Fe, TX 77510 the representative did not send the correct paper work to Center Point letting them know that TXU was our provider.And they had it listed as a non provider address, so therefor disconnected the power. Also to my understanding and my account was classified as inactive. I was never made aware of this and I thought nothing about it because I received a bill from you stating the amount of electricity used and that I had a 171.00 credit.
On Friday July 11th at 9:00 am I called TXU and told them I still do not have electricity they told me it would be on today.
On Friday July 11th at 11:00 am I called Center Point Energy and spoke to Lahni a representative from there company and she informed me that she was showing to order for me or for this address, that there was an order but that TXU back dated it and at close of business on Thursday that order was kicked out because they donât take back dated orders. But she informed me that with a â walk around order â from TXU that they could have our power back on within 4 hours. At that point she told me that if I would like to call TXU on 3 way she would be glad to speak with the supervisor about what to do so that our power could be turn back on as soon as possible, so I called and we both spoke to supervisor Jesse and he told us both that the walk around order would be sent right away and that my power would be on today.
On Friday July 11th at 5:00 I spoke to George and he told me that the orders had been sent to center point and that power would be back on. But if they where not back on then get a hotel room and that TXU would reimburse me for it, I then told him that it would have to be two rooms since my dad lives here also and that I also have dogs so that I could not stay in a hotel.
On Friday July 11th at 5:20 I called center point energy and spoke with them and they informed me that they had still not received the walk around order but that they had received a move in order for Monday. She also informed me that if they would just send the safety net paper work that they would turn our power on, even on Saturday.
On Friday July 11th at 5:45 pm when the power was still not on I called back and spoke to supervisor Omar and told him what center point told me and he told me that 4 orders had been sent and that is all that he could do when I confronted him with the fact that center point told me that they have not recieved any orders from TXU he became very rude and basically told me that nothing else could be done until Monday. I then hung up on him because he was so rude.
On July 11th at 6:15 pm I called back again and they informed me that the system was down and there was nothing they could do for 3 to 4 hours.
At that time I went and rented a generator so that my family at least had some lights.
I then went to Mal - Mart and bought a window unit.
I lost all of the food in my stand up freezer and all of my food in my refrigerator
I am also out the money for the generator, the gas for the generator & The air conditioner
not to mention all the mental strain and stress this has caused me and my family
on Monday July 14th I spoke to supervisor Vicky and she informed me that after the power was back on to fax all my receipts and expenses along with a letter to the claims department and that I would be reimbursed for my losses. And she gave me two numbers [protected] and [protected]. To fax them too
Lack of customer service
After having had our power disconnected without notice we complied with all of TXU's requests. We spoke to two customer service reps and were given the same information. If we made a payment before 4pm we would be able to have power restored before midnight. Additional fees were never disclosed. We made payment as directed and called at 3:45pm to advise them of the cash pmt. They then proceeded to inform us that for $10 they could put in a work order to have the power turned on but they could not guarantee that it could be done the same day, but for $89 they could do it by midnight and TXU could not afford to absorb the cost. These stipulations were never disclosed by customer service on our first two calls. We were them informed by a supervisor that we had to have the payment post by 2pm to have the power turned back on the same day. We were then transferred to a case manager who told ud the cut off time was 3pm. When I asked to speak to someone in the corporate office to file a complaint I was told that they had no such office and she was the end of the line. We have had MANY issues with TXU, most of them TXU errors without apology. Now that the customer service has moved offshore we will be taking our business elsewhere. If a company is going to screw the public out of so much money they should have the decency to keep the jobs in US where we need them to pay for the outlandish electric bills!
After a high pressure door to door salesman repeatedly came to my house, I agreed to switch to TXU as my electricity provider. After locking in a 12 month contract with a penalty for early cancellation, I realized the salesman misrepresented several things to me, including the amount of my rebate and the cost to cancel with my old provider. Basically, it cost me money to change to TXU. When I complained and provided proof of the misrepresentations, TXU told me "too bad".
A year later my contract has expired and I went online with TXU and selected a new plan for a slightly lower rate. One day later, after locking me in, I receive a letter from TXU that says "thanks for selecting our new plan. By the way, since you have been late at least once in the past 12 months we need a $400 deposit". If I had just chosen to go month-to-month and not selected a cheaper plan I would not have been charged a deposit. I called TXU and the representative said "I can waive that. That was just charged because you did that online". Hey guess what - she was wrong and she didn't waive the deposit. When I complained to TXU I was again told, just like last year, that their employee was wrong and I was stuck with the charge. And, once you pay a deposit, they will keep the money for 12 months. If you are late EVEN ONCE during that 12 months they will extend the deposit time for another 12 months. In essence, never be late, even a day, or your deposit will be theirs for another year. Yet you also pay a late fee each time. Plus âJayâ (employee id 17378) responded to my complaint about the new deposit by rudely asking me âDo you EVEN read the notices you receive?â
So basically I have chosen TXU twice, and both times itâs ended up COSTING me money. TXU's customer service is non-existent and they can apparently make promises to you that they will not back up. Even though I have their door-to-door salesmanâs promises in writing, and even though the promises their employee made to me were on a recorded call, TXUâs response is âoh they were wrongâ. I cannot believe I signed up for another 12 months. This will be the last time.
TXU has been an absolute nightmare to deal with! We had the same problem as CVresendez; when the power at my late father's empty house was shut off unexpectedly, we got hit with exorbitant undisclosed charges for turning it back on, and TXU even charged a new deposit by claiming the only way for my brother out-of-state to arrange payment was for a new account holder to be set up (at additional expense) since my father had died and could no longer pay the bills himself!?! In the two years that the house sat empty, the bills varied widely, although nobody lived there-- the kicker was that the bills went from double digits to triple digits in the final months, after there were no furnishings and no appliances of any kind left in the empty house. Despite repeated complaints and questioning by us, TXU could offer no explanation for the horrific final bills, then offered us a $50 "shut up and go away" account credit-- which they NEVER posted to the account, referring our account to collections for $50 after service was terminated! T XU made our grief over the loss of our parent even worse, through their horrendous lack of ethics and service. Somebody should launch a class action lawsuit against TXU for fraudulent practices!
Greetings, All!
I am very sorry to hear about your trouble relating to your TXU experiences. Unfortunately, TXU doesn't seem to care about their customers and their issues. They were once a giant monopoly here in Texas, as was Reliant. But since deregulation, you have the power to choose your electric provider.
I work for Stream Energy via Ignite (the marketing arm), a competitor to TXU and Reliant in Texas. Unlike those two companies, Stream Energy does not advertise. They rely on word of mouth referrals from their customers to spread the word about the company. I am a Director with Stream Energy, and I'm here to offer you all a solution to your energy nightmare.
TXU charges in upwards of 13.8 cents to 16 cents for some month to month plans. The kicker is that sometimes they lock you in for a low rate, but when that rate ends, they don't tell you about it and put you on some plan for a ridiculous rate. Reliant is similar. My mother was on a low rate forever, and when she called Reliant, she found out that her contract had ended and they had rate hiked her to over 15 cents per kWh!
Let's assume you're on a Competitor's 12 month fixed rate plan. To be generous, I've calculated an annual electrical expenditure based on a 14.0 cent, 15.0 cent and 16.0 cent plan.
A Competitor
.140 (14.0 cents) x 1000 kWh = $140 x 12 months = $1, 680.00
.140 (14.0 cents) x 2000 kWh = $280 x 12 months = $3, 360.00
.140 (14.0 cents) x 3000 kWh = $420 x 12 months = $5, 040.00
.140 (14.0 cents) x 4000 kWh = $560 x 12 months = $6, 720.00
B Competitor
.150 (15.0 cents) x 1000 kWh = $150 x 12 months = $1, 800.00
.150 (15.0 cents) x 2000 kWh = $300 x 12 months = $3, 600.00
.150 (15.0 cents) x 3000 kWh = $450 x 12 months = $5, 400.00
.150 (15.0 cents) x 4000 kWh = $600 x 12 months = $7, 200.00
C Competitor
.160 (16.0 cents) x 1000 kWh = $160 x 12 months = $1, 920
.160 (16.0 cents) x 2000 kWh = $320 x 12 months = $3, 840
.160 (16.0 cents) x 3000 kWh = $480 x 12 months = $5, 760
.160 (16.0 cents) x 4000 kWh = $640 x 12 months = $7, 680
Instead of paying those rates, how would you like to pay 12.6 cents per kilowatt hour instead? Let's run the math on this and see what it comes out to be.
Stream Energy Fixed Rate plan @ 12.6 cents (12 months) (Houston might be a cent more per kilowatt hour. I will check on this)
.126 (12.6 cents) x 1000 kWh = $126 x 12 months = $1, 512.00
.126 (12.6 cents) x 2000 kWh = $252 x 12 months = $3, 024.00
.126 (12.6 cents) x 3000 kWh = $378 x 12 months = $4, 536.00
.126 (12.6 cents) x 4000 kWh = $504 x 12 months = $6, 048.00
As you can see, the saving are huge in comparison. You should not be forced to pay a higher rate for your electricity to fund your electric company's advertising costs.
If you are interested in saving money with Stream Energy, please visit the following website to Enroll for Service with Stream Energy. Http://hadley.igniteinc.biz/
My name is Ryan Hadley, and when you sign up for service, I will be personally responsible for monitoring your service plan. If your rate is about to expire, I have tools that let me know when it will expire, and when that time comes, you will be made aware of the new rate after your 12 month fixed rate is completed. It is my honor to service and support you.
If you have any questions or comments, please, do not hesitate to call me or email me regarding your electric service. I am here to help!
Kindest Personal Regards,
Ryan Hadley
972.979.3531
http://hadley.igniteinc.biz/
electric.guy.ignite@gmail.com
THE LAST BILL I RECEIVED FROM TXU WAS 5/08. I CALLED THE MIDDLE OF JUNE AND ASK FOR A BILL AND WAS TOLD THE ACCOUNT WAS CURRENT? OKAY, MAYBE I OVERPAID?
IN JULY, I CALLED AGAIN, AND MY DAUGHTER MAID A CALL AND THEY COULDN'T GIVE US AN OUTSTANDING BALANCE?
I ASK FOR A BILL EVERY TIME! IN JULY I CALLED AGAIN AND NO ONE COULD FIND ANY RECORD OF MY ACCOUNT? I ASK THEM TO SEND ME A BILL, ONCE AGAIN!
THIS WEEK, I RECEIVED A CALL FROM NATIONWIDE RECOVERY SAYING MY ACCOUNT HAD BEEN TURNED OVER TO THEM FOR COLLECTION? I PAID WITH A DEBIT CARD AND ONCE, AGAIN CALLED AND TALKED WITH EBIA. FOR 2 HRS, WHICH I SPENT ON HOLD MOST OF THE TIME, SHE INFORMED ME THAT I OWED $1021.99 AND I TOLD HER I HAD PAID THE COLLECTION AGENCY. SHE ASSURED ME THAT I WOULD RECEIVE THE FINAL BILL I HAD REQUESTED FOR 3 MONTHS, SO I COULD SWITCH SERVICES. I HAVE NOT RECEIVED A STATEMENT, AS OF YET AND I DON'T KNOW
WHY? SHE ALSO ASSURED ME THAT $1021.99 CLEARED UP MY ACCOUNT! I AM SOOOO DISGUESTED WITH YOUR LACK OF COMPLIANCE, SINCE MY CREDIT SCORE IS IN THE 800S AND I HAVE A RECORD OF PAYING MY BILLS!
NOW, I AM PLEADING WITH YOU TO CHECK THIS OUT...FIND OUT WHY I DIDN'T RECEIVE A BILL FOR 3 MONTHS AND CAN'T GET A FINAL STATEMENT SHOWING THAT MY ACCOUNT IS PAID UP? I WILL BE HAPPY TO TALK WITH ANYONE WHO CAN CLEAR THIS UP ! G. WINCHESTER
Scam and cheating
Concerned Business Owner involved in a dispute with TXU Energy since March 4 2005 to present as of June 2 2008, requesting assistance from the Office of the Attorney General of the State of Texas.
What is being disputed are the TXU charges for meter Load Demand readings resulting in a $625.54 error that I do not owe and refuse to pay. Despite TXU's resolution: a mere rebill adjustment of $11.16 to make it appear that TXU addressed this problem. In actuality TXU did not address my original complaints regarding the inept actions of the meter reader and the erroneous charges billed to my account. Upon examination of my bills it will be apparent that the original error was never fully adjusted and has not resulted in a correction of the 1st or 2nd erroneous meter Load Demand readings. This meter Load Demand reading charge is not just a simple billing error, as noted by the very questionable TXU behavior listed here within. The last communication with Bridgette McNeil of TXU, via my attorney, was that the electric service would stay on until this dispute was resolved. TXU cannot be trusted. I have now been without TXU power for 11 weeks and counting. Regardless of the hardships, I will not be intimidated by TXUs tactics of NO POWER until I pay these fraudulent disputed charges. Clearly my attorney, who proved to be elsewhere, unproductive and ineffective on this time sensitive TXU matter, has since been released. Consulting with several attorneys, spending thousands of dollars and wasting time trying to educate them on TXUs current inept commercial meter Load Demand reading process was utterly ridiculous and going nowhere.
SITUATION: Request for Change of Commercial Service submitted to TXU. The TXU meter reader arrived on-site 03-04-2005, was observed driving up to the meter, remained in the vehicle talking on the cell phone for at least 15 minutes. He finally recorded the two commercial meter readings: one is kilowatt hours (kWh), the second is the meter Load Demand (kW), while remaining in his vehicle, continuing to be involved in conversation and laughing. Then he drove away from the meter, remaining on the phone the entire time. Failure of the employee to get out of his vehicle, remove and replace the meter Load Demand Tag (which is required to clear and reset the meter Load Demand counter (kW) to zero for a new tenant or new cycle reading) caused a double billing of the Load Demand usage of 272 from previous tenant to current tenant. This also affects the Load Demand billing average over the next 12 months because the meter Load Demand charge (kW) can be as much or more than electricity per kilowatt hours (kWh) used. On 03-14-05, the meter Load Demand was read; again it was not reset to zero. On 04-13-05 the meter was read and for the 1st time the meter Load Demand was reset to zero. TXU was notified by phone numerous times of the employees failure to reset the meter Load Demand. Even after certified letters were sent to TXU, including John Wilder CEO, 80 documented phone calls, countless hours spent on hold, leaving numerous voice mails with no return contact and being shuffled between departments all fell on deaf ears. Including the following TXU Executives: Kelly Rod, Barry Young, Louis Buckner, Bridgette McNeil, Tommy Ramage, David Jameson (1-Call Resolution), and Michelle Stevenson. An attempt to resolve this dispute in person with Bridgette McNeil at the TXU Corporate office in Dallas was unsuccessful, as you cannot get past the Security which TXU employees seem to hide behind. Additional episodes of employee incompetence have been experienced, further undermining the competency and accuracy of the inept (kW) meter readings. On 02-10-2006, in order to avoid having tampering charges levied against me for the next new cycle reading, I had to chase the meter reader down the street, get him to return and apply a new Load Demand tag that he failed to replace when he removed the previous tag, while talking on the cell phone. On 05-10-2007 the meter Load Demand was not reset to zero, when I questioned the meter reader, I was informed by him that TXU had not provided him with new tags to reset the Load Demand meters for that day, nonetheless he recorded the 2 meter readings (kwh) and (kW) but could not properly reset the meter Load Demand (kW) to zero. What about the ones you do not catch, these occurrences show how easy it is for TXU to collect fraudulent profit with this inept meter reading process. TXU truck arriving to read the meters with two employees in a truck, the passenger was slumped over and appeared to be sleeping as the other person read the meters. Several times the TXU meter readers were observed on the property spending most of their time talking on the cell phone and laughing, this seems to be a common practice.
PROBLEM: The meter Load Demand readings cannot be verified. There is no way to retrieve any previous cycle readings of the meter Load Demand usage or to verify that the meter was even properly reset to zero, unless you protect yourself by personally standing guard at each new meter reading (how ridiculous is this). TXU should never have designed an inept meter reading process that does not and will not recognize human error. Is there no correctable action for human error or negligence? Not according to TXU! This practice should be illegal in my opinion. TXU is aware that there are problems with this inept meter reading process. TXU will not formerly address these problems because it would be costly to replace the substandard meters, devastating to their profit to revise this inept meter reading process for accuracy and accountability. I feel this should be grounds for Class Action Lawsuit and customer compensation.
TXU must abolish the meter Load Demand charge, until TXU redesigns and replaces the current substandard commercial Load Demand meters that do not recognize human error or provide a retrieval capability (backup) of previous cycle readings and verification of a reset. Errors of this nature will continue to plague unsuspecting businesses that do not monitor their meters as we do. This inept meter Load Demand charge is currently approved by the Public Utilities Commission of Texas (PUC); however, TXUs meter Load Demand reading process lacks reliability, accuracy and accountability for verification in the event of a disputed charge. How and why did this substandard meter ever pass the approval of the PUC? This is why TXU's Dirty commercial meter reading process must be publicly revealed and revised to protect the consumer. The amount of revenue incorrectly billed and collected by TXU is inexcusable! Any competent person that is concerned with this matter as I am will see that this current flawed meter Load Demand reading process is wide open for errors against the consumer and MUST BE STOPPED!
I was actually laughed at by Barry Young in the TXU Executive Office, regarding this situation and I was informed that: 'Errors of this nature are common, they are not correctable. Once the meter readings are logged and recorded, it is written in stone, wherever the chips may fall, whether it is right or wrong, whether the meter was reset to zero or not. It is revenue and you pay it!Â? Barry Young also stated that he could change any information in the system he chooses without leaving any footprints; this seems to be a very questionable statement.
I have been dealing with these unethical practices for 3+ years. What should concern the Attorney General the most about this situation under TXUs current inept meter reading process, are the tens of thousands of business in the DFW area that have and will continue to unknowingly fall victim month after month to these fraudulent practices and over-charges as I have. This leaves you at the mercy of the meter reader to do their job competently and record the numbers correctly before removing and replacing the tag which resets the meter Load Demand counter to zero that is if the meter is even working properly! Should consumers be forced to invest in surveillance equipment, or assign personnel to accompany the Meter Reader for verification of the meter readings before it is reset to zero (cleared) and recorded for billing in order to ensure accuracy and accountability? Is this what public trust has been reduced to?
I am not alone in dealing with unethical issues involving TXU. I have witnessed complaints voiced on various web-sites posted on the Internet. I do not know how effective this is, as complaints continue to be posted by TXU consumers who have also been cheated. What are we the people to do? Are there any reputable resources available to the public who are concerned about TXUs unethical business practices? The only ones that seem to care are the cheated customers, all they can do is pay these fraudulent charges to continue this essential service and voice their complaints on the Internet. I believe anyone would find it very difficult and offensive to be forced to pay for power usage and charges they did not incur. For me personally, the time, resources and aggravation spent on this dispute have caused an irrefutable loss to my company's revenue.
The way TXU conducts business is now the overriding issue. I have to draw the line somewhere. Until a way can be found to resolve this dispute with TXUs inept meter reading process, I am taking the hit on my perfect credit rating and will use a generator so I can protect myself from further intimidation, incompetence and abuse from TXU. If this would have been a one-time isolated incident only, I would have probably paid these fraudulent charges and just went on, instead of subjecting myself to the up-hill battle of trying to fight corporate power, but that is not the case. It should be very obvious by now that between the errors of TXUs meter readers and the substandard design of the meters, it can result in hundreds or thousands of dollars being fraudulently charged to just one customer. With each new month of billing the threat of fraudulent charges will continue with this inept process, as the rates are then averaged over a 12 month period, which can significantly increase the bill. So you pay and pay again. Now, multiply that by the tens of thousands of businesses that are unknowingly being exploited by TXUs current inept meter reading process! Nearly everyone seems to be oblivious to this huge problem.
This is why I will continue to search for official representation to assist in this fight for what is right. At this point, all my efforts to keep TXU honest have been a long costly nightmare from hell with no end in sight. I hope the Attorney General will find that this fight to set things right is a just cause, and be able to offer some resolution or assistance to myself and the many other customers who have valid complaints against TXU. I urge you to consider injunctive relief or whatever means you feel will be effective to stop these injustices. I filed a claim with the PUC; during the 21 day period as outlined in PUC Substantive Rules, the documentation I sent regarding my concerns on this problem seemed to have been conveniently misplaced. I hope this does not happen with your office. I trust with the authority your office possesses you will investigate this situation, institute changes to protect the consumers of this necessary commodity and cease the blatant abuse of corporate power.
The complaint has been investigated and resolved to the customerâs satisfaction.
i am in the same situation with TXU/Oncor they are running a scam business and robbing the consumers we do not have any power over them at the end they have upper hand all we can do pray to God that at one point they will have mercy and adjust your meter on this load demand fiasco the deregulation caused these companies to gain unlimited power to play with public
I own a small business in Arlington TX. In fact we've been in the same building since 1994! We've been with several companies over these years. My demand for electricity is LESS than my house. The last few months we've been below 1000 kw. It is very low because we have gas heat so in the winter our electric bill should be very low. Unfortunately, they jack up our demand and penalize us because we ARE NOT using them for our heat. I consider this a hold-up and should be illegal. TXU is billing us MORE for our delivery than the actual usage. The contract rate is 8.5 but the fine print on the back of the bill says we are actually paying over 18 cents.
As one person said above we should not be penalized because our A/C comes on. In fact in years past we've had occassions where the electricity went off and came back on so that makes every light, computer, copier, fax, and utility come back on at the same time. I've been told that the demand is calculated based on the highest usage spike in a specific time frame which is usually just a few minutes. This puts the small business in a disadvantage because we do not use that much electricity in the winter however, we still have to pay our gas bill for heat! The demand charge should be adjusted to account for low volume users.
I'm tired of getting shafted by the electricity mafia. Any other business that did this would be investigated by the attorney general's office and shut down for fraud.
Disgruntled in Arlington TX
Hi- I was running a 3000 sq. ft. photo studio in Dallas for 30 years until I shut it down recently. One of the reasons I quit and shut down was that I cannot fight Oncor and the Texas Public Utility Commission. In 2008 (I think) the PUC of Texas rubber-stamped a law which allows Oncor to charge you whatever amount they want for "line maintenance" or whatever they happen to be calling it now. For a while they called it "Oncor Pass-through charges." They were adding hundreds of dollars to my monthly electric bills in seemingly random amounts. I have paid thousands of dollars worth of these charges. I made many phone calls to Reliant, Oncor, and the PUC and nobody was able to give any explanation for the charges other than that they were allowed to add these charges by the PUC of Texas. No one had any suggestions as to how they arrived at the amounts of the charges.
Your so-called cost per KwH is totally irrelevant when they can just arbitrarily add any amount they want to your monthly bill. I was effectively paying upwards of $2.00 per Kwh when you included these charges. The Public Utility Commission of Texas, which is supposed to be protecting us from the likes of Oncor, has actually thrown us to the wolves.
I totally agree with you that the "Demand Charges" or "Load Charges" are also just another way of robbing us.
I did have the concept of "Demand" explained to me by a friendly Reliant employee. The demand part of your meter registers the highest KwH demand during any one 30 minute period. So if there's any time when you suddenly turned on a lot of equipment at once, like AC, etc. you will increase your demand significantly. They are supposed to reset your demand to zero every time they read your meter. But of course the actuality is that you are going to unknowingly create pretty much the same "demand" every month. Also, the only way to know that your demand has been reset is to be standing there when the meter guy does it. (seems ridiculous when there's a lot of money at stake) The reason for the demand charge is supposedly so that Reliant or TXU can be ready with sufficient power in case everyone jacks up their demand all at once. So, effectively, they are charging us for a "what if" scenario; you're being charged money "just in case." I think this is insane and I believe it's a fundamental violation of law to charge people money for what they "might" consume rather than what they did consume.
So, there are 2 different kinds of robbery being perpetrated by our power companies: demand charges, and so-called "line maintenance fees."
The meter reading difficulties are also ridiculous. You might think that in 2010 they could think of a way to read a number off of a meter reliably. Well, give them a few more decades to figure that one out.
John Saxon
I have never in my life dealt with a more fraudulent company than TXU. I was ignorant and I guess spoiled coming from the North East where utility companies are regulated and kept in check with the government to make sure they aren't over charging and lying on bills about usage. Here's what I just submitted to the BBB, I doubt it will get me anywhere. But basically my bill went from being $60 to $430 the next month and this was with no one living there half the time! We have tried and tried and tried to get TXU to admit they are either lying or made a mistake and they won't budge. Dealing with them for the year and a half I was in Texas was a nightmare, our electricity was going out all the time, they turned it off without warning and would turn it off even when we paid our bills on time and try and charge us a fee to get it turned back on, not to mention that they wouldn't send someone out for another day after they turned it off. And we were being overcharged the whole time we were there. We had bills up to $600 for one month in a one room studio apartment. Oh and we almost never received our bill in the mail. I would have to call them several times before I could get a bill actually sent to me, including my last bill for the apartment I moved out of, I still have not received it even though I've asked them to send it multiple times. I also have never been able to actually view it online because their website conveniently enough doesn't load the current or past bills:
I believe that TXU Energy has provided false meter readings and estimates for account number {woops editing out my account number and former address}.
I initially contacted the company in the beginning of January 2010 regarding a $430.27 charge for the month of December, because the charges had almost doubled from the previous month and had gone up more than 5 times from the month prior to that. Considering that I was not living in the state and there was only one person living in the apartment part time the reported usage was obviously false. I was told that the meter reading was estimated based on the usage from one year prior. When I mentioned that the previous year we had had an issue with a heating unit which was malfunctioning and over using electricity and that after it had been fixed our electricity bills had been reduced significantly, if they were estimating based on the December of 2008 then the estimation would not be correct because the heating unit not only was now functioning properly but was also not being used the majority of the month because we had already begun moving out of the apartment and were not there for much of the time in the later months of 2009. I was told that the corrections would be made on the next bill when they were able to get a new meter reading.
I have since contacted TXU again because my bill is still very high, and believe that they still have the incorrect meter reading. The meter reading for the month of December 2009 which was based on an estiamation on January 3, 2010, not an actual reading had not been adjusted by even a single digit, the bill had not gone up or down at all, TXU claims that they estimated the bill for Decemeber 2009 usage down to the very last penny without looking at the meter. Additionally we were told that there was an estimation because on January 3, 2010 the meter was not accessible. This statement is false. There are no fences on the property, the meters are outside of the building, there are no animals living on the property and there were no weather issues on January 3, 2010 according to weather history data. It was stated by the TXU representative that they are allowed to make estimations 3 times per year. Because there was no reason for there to be an estimation at this date it seems highly likely that the estimation was made to maximize TXU's profit rather than bill me, the customer the actual amount of electricity used for December 2010.
Our situation is certainly not unique, upon researching the company there are countless complaints of this very same issue with other customers and former customers.
It sounds like from all that I have read here tonight that I am not in my boat alone. I too own a small business and have TXU energy service as my provider. When I set up my new contract in March 09, I gave them my address to start service at. They mistakenly started service at the building next to mine which is a lot larger than my building. When I recieved my first bill it was extremely high for my small business. The previous owner of my business was averaging a monthly bill of $70.00 and my bill was $450.00. When I called TXU to inquire about the mess up they realized that they had made a mistake and I thought all was fixed. The following month I recieved another bill for $952.00. I was outraged. So I called TXU back to try adn resolve this matter AGAIN, and they said, yes they had fixed the problem. They realized they were reading the wrong meter, however, someone still has to pay for that bill! I fought them every week from May - July and then they finally threatend to turn off my power to my building and all of my supplies would ruin. So with bitterness I felt there was nothing I could do but pay the bill for the Sears building next to me. Now I want to know what we as consumers can do to make this company stop getting away with fraudulant charges. Surely we can all get together and do something to make a stand! B. Thompson
I have signed a new contract with TXU for my small bus. in Jan. of 09/ BIG MISTAKE / It is a locked in rate an my bills are now higher than ever. I cant believe it. I am so stuck... signed for 36 mos thinking I was getting a deal. Also they say that my demand has increased... dont know why because I have less equipment running than last year... I am so down about it because bus. is lower and food cost is up and now THIS... wHAT DO I DO? When I call them, I get the cold shoulder and some stupid explanation which is no explanation at all... what have I done? How do I get out of this and who can help me? I am sure there are other businesses out there in the same boat... We need to get together and take action... ENOUGH IS ENOUGH/ Suzanne Kucera [protected]
Christeen,
You sound like you know what you are talking about. My husband and I have a small business which we moved from one Wills Point, TX to Terrell TX. We use less energy than most households but we get charged more money than residental cusomers. That is not my main complaint but the demand charge is crazy. We have TXU & Oncore. They keep telling us that they have averaged our demand rate from the first 3 months that we were in the new business and that we can not get that changed until next year. They said that it only gets done over a three month period each year and that you a stuck with that demand charge for the entire year as they read the demand charge yearly. My husband has called several times and they told him that we could pay a licensed electrician to reset and sign a piece of paper to have our meter reread. Who can give me the truth about if the meter is to be reset each month? I do not think our meter has ever been reset at this location or our other location. To top this all off, I got a bill on our old location this past weekend for 3 months of demand charges for our location that we had the power shut off in February. We have not received a bill for usage for the past three months but they said we did not complete the process of closing the account so we owe the demand charge even though we did not use one minute of energy. Well my question to them is if we did not complete the process of closing the account wouldn't we have gotten bills each month? They did not have any records of any of the calls my husband had on made on the account. To top this off the electricity was cut off so we could not have turned a light on if we wanted to, so why would you charge me a demand fee for electricity we can not use? The customer service rep said that we owed the money and if we did not pay it that we could lose electricty at our new location. This is Theft! I wish we could do something about them! Please give more info. Thanks in advance.
I AM IN THE SAME BOAT I SIGNED A CONTRACT IN 2002 FOR TWO YRS BECAUSE I KNEW THE PRICE OF FUEL WAS GOING UP MY BILLS WERE FARILY LOW SO I WAS ALRIGHT WITH THIS I NOTICE MY BILLS KEPT GOING UP EVERY MONTH I BLAMED THIS ON PRICE OF OIL WELL IN NOV OF 2008 BY BILL DOUBLED DEC AND JAN TRIPPLED I CALL TXU TO SEE WHY MY BILLS WERE GOING UP THEY SAID THAT I WAS USING A LOT OF ELECRICITY I HAD ALSO CALLED THEM TO LET THEM KNOW THAT WHY WAS I PAYING 15 CENRS KILWAT IF THEY WERE OFFERING IT ON INTERNET FOR 9 TO 11 CENTS THEY TOLD ME I WAS STILL UNDER CONTRACT UNTIL 2010 THATS WHEN I LOST IT I TOLD THEM NO WAY THAT CONTRACT EXPIRED IN 2004 THEY SAID WE HAVE A RECORDING OF YOU ATHORIZING US TO DO THIS IN 2008 THAT WAS 8 WEEKS AGO THEY ARE STILL LOOKING FOR THE RECORDING THAT THEY CLAIM TO HAVE OF ME OTHORIZING THEM TO PUT ME ON A TWO YR CONTRACT AGAIN THEY CAN NOT LOCATE IT THE ONE THEY HAVE IS THE ONE FROM 2002 WHICH EXPIRED IN 2004 ANYWAY THATS WHERE I STAND WITH TXU
I am a small buisness owner and for the past four year I have been tring to find out exactly what the demand reading was all about. Its been a long road, because no one wants to give you the actual information. In the begining of 2008, i finally received some information that you could reduce your demand charge by setting, lights, computers, etc and timers in 15 minute intervals to lower your peak demand. We did them in 30 min. just to make sure. For the whole year of 2008 we did this process (mind you small buisness, not alot of electric used) the demand never went down. So I spent hours each day tring to retrive information once again. Finally through googling. NOT through oncore I realized the the demand metor had to be set back at the begining of each month. Well we have a six foot fence around our metor with barbed wire and a personal lock. So we new for a fact that in the five years that the metor was never turned back. I read a law with the puc that a metor cannot leagally be estimated 3 months in a roll. HMMM... Every month the metor tag is supposed to be changed to a different color. So if your a metor readed and you can't turn back the dial after a reading, and the tag is a color from two months prior would this not be esitmating. KNOWING the metor is not correct then the numbers your reading are a estimate. I drove around all the commercial properties and it seems to me they are not resetting any metors. I am dealing directly with oncore to try to get a refund back. They have allready agreeded that my metor was not set back. I was there when the metor reader was there to reset my metor and give me a ocore lock for my fence so they could have access. He said look it allready peaked to 43 kw which would have read 1.82 x 24mulitplier. I had to tell him NO it 0.82 because the 8 would have to go to O before turning the first number to 1 . At 0.82 the kw would be 19. (Big difference) Now I question the ability of the people reading the metor. The oncore lady said well he is a profession reader. I said thats what troubles me. Sent a email of the photo i took of dials and she agreed it read 0.82. WOW. I called the puct with some question. In which by now i know all the laws extra. Asked a question about metors being reset monthly she insited it was averaged out yearly. I said NO this is not correct. She repield let me ask supervisor. She said the supervisor said the same thing. I said let me talk to supervior. He told me same thing. I told him he was wrong. Then he repied Well actually it depends on the energy supplier your with. They are all different. Why would he just pull a answer out of the air. We depend on the puct to protect our rights. How many people call and just hang believing him. Should his first comment not have been. Energy suppliers have different regualtions. What is the name of your co. and I will check that out for you. AHHHHHHHHHHH I am so fusterated. He said demand charges are difficult to understand. I said NO sir they are very EASY to understand. The four years trying to drag the information out of everyone, that was difficult. Now that i have all the information. I explained it to my 12 year old in about 3 paragrahs and she fully understood. KW metors are reset monthly back to O . They can only peak forward. (so if you turn everything on all at once that will make the peak high) If you turn every thing on on a timer of 15 to 30 min difference that will make it lower. If the first day of a new cycle you turn everything on at once and it peaks to say 40 .Thats it itwill be 40 for the month. It can go hight but not lower. Dont forget that not only our do you get the kw charge but some of the taxes you paid are determined on the kw reading. Find out your metor read day. Take a photo the evening before. Tags should change color monthly. Have tones of info . Hope i did not confuss anyone. I dream about electric I am so upset. Not only for myself but for everyone . This is Theft! Fraud!
Greetings, All!
I am very sorry to hear about your trouble relating to your TXU experiences. Unfortunately, TXU doesn't seem to care about their customers and their issues. They were once a giant monopoly here in Texas, as was Reliant. But since deregulation, you have the power to choose your electric provider.
I work for Stream Energy via Ignite (the marketing arm), a competitor to TXU and Reliant in Texas. Unlike those two companies, Stream Energy does not advertise. They rely on word of mouth referrals from their customers to spread the word about the company. I am a Director with Stream Energy, and I'm here to offer you all a solution to your energy nightmare.
TXU charges in upwards of 13.8 cents to 16 cents for some month to month plans. The kicker is that sometimes they lock you in for a low rate, but when that rate ends, they don't tell you about it and put you on some plan for a ridiculous rate. Reliant is similar. My mother was on a low rate forever, and when she called Reliant, she found out that her contract had ended and they had rate hiked her to over 15 cents per kWh!
Let's assume you're on a Competitor's 12 month fixed rate plan. To be generous, I've calculated an annual electrical expenditure based on a 14.0 cent, 15.0 cent and 16.0 cent plan.
A Competitor
.140 (14.0 cents) x 1000 kWh = $140 x 12 months = $1, 680.00
.140 (14.0 cents) x 2000 kWh = $280 x 12 months = $3, 360.00
.140 (14.0 cents) x 3000 kWh = $420 x 12 months = $5, 040.00
.140 (14.0 cents) x 4000 kWh = $560 x 12 months = $6, 720.00
B Competitor
.150 (15.0 cents) x 1000 kWh = $150 x 12 months = $1, 800.00
.150 (15.0 cents) x 2000 kWh = $300 x 12 months = $3, 600.00
.150 (15.0 cents) x 3000 kWh = $450 x 12 months = $5, 400.00
.150 (15.0 cents) x 4000 kWh = $600 x 12 months = $7, 200.00
C Competitor
.160 (16.0 cents) x 1000 kWh = $160 x 12 months = $1, 920
.160 (16.0 cents) x 2000 kWh = $320 x 12 months = $3, 840
.160 (16.0 cents) x 3000 kWh = $480 x 12 months = $5, 760
.160 (16.0 cents) x 4000 kWh = $640 x 12 months = $7, 680
Instead of paying those rates, how would you like to pay 12.6 cents per kilowatt hour instead? Let's run the math on this and see what it comes out to be.
Stream Energy Fixed Rate plan @ 12.6 cents (12 months)
.126 (12.6 cents) x 1000 kWh = $126 x 12 months = $1, 512.00
.126 (12.6 cents) x 2000 kWh = $252 x 12 months = $3, 024.00
.126 (12.6 cents) x 3000 kWh = $378 x 12 months = $4, 536.00
.126 (12.6 cents) x 4000 kWh = $504 x 12 months = $6, 048.00
As you can see, the saving are huge in comparison. You should not be forced to pay a higher rate for your electricity to fund your electric company's advertising costs.
If you are interested in saving money with Stream Energy, please visit the following website to Enroll for Service with Stream Energy. Http://hadley.igniteinc.biz/
My name is Ryan Hadley, and when you sign up for service, I will be personally responsible for monitoring your service plan. If your rate is about to expire, I have tools that let me know when it will expire, and when that time comes, you will be made aware of the new rate after your 12 month fixed rate is completed. It is my honor to service and support you.
If you have any questions or comments, please, do not hesitate to call me or email me regarding your electric service. I am here to help!
Kindest Personal Regards,
Ryan Hadley
972.979.3531
http://hadley.igniteinc.biz/
electric.guy.ignite@gmail.com
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Have to agree with the comment above...just opened my bill 649.00 was I shocked...didn't use anymore electric than last month. I got hit with a deposit because I have not made 12 months of payments on time...was not expecting that. My household is ran on pay check to pay check, can not afford a mistake. I do pay my bills late, but never had a disconnect. I would figure they rather have a payment than a payment that bounces due to NSF but they win that way to. Called TXU and they do not care, and explained sorry pay it or we will cut off your service. Tried to explain why we pay a little late, Customer service doesn't care and explained again we will be cut off. You can not win for losing... back in the whole again and no daylight insight anytime soon. When is something going to be done with the utility companies and their cheating and scaming the poor..
I UNDERSTAND YOUR COMPLAINT, I LIVE IN GROESBECK, TX, THE ELECTRIC TECH. COMES OUT TO TURN MY ELECTRIC OFF EVERY WEEK. IN FEBRUARY OF 2010 MY POWER WAS CUT OFF DUE TO LATE PAYMENT, SO I QUICKLY CALLED TXU AND HAD MY SERVICE RECONNECTED. TWO DAYS LATER, TXU TURNED OFF MY POWER AGAIN, THIS WAS THE COLDEST DAY OF THE YEAR WITH SNOW FALLING, I CALLED TXU AND ASKED WHY, THEY SAID THEY HAD DISCONNECTED MY TOTAL SERVICE, DUE TO NOT LIVING THERE, I TOLD THE MAN I NEVER MOVED, TO MAKE A LONG STORY SHORT, I HAD TO PAY A 600.00 DEPOSIT AGAIN, GET RECONNECTED WITH NEW SERVICE, WHEN MY BILLS CAME IN I HAD A 1500.00 BILL, I COULD NOT UNDERSTAND THIS, SO I CALLED, 600.00 WAS MY DEPOSIT THE REST THEY COULD NOT EXPLAIN, THEY JUST KEEP SAYING THE SAME THING OVER AND OVER, AND I CANT UNDERSTAND MOST OF THE PEOPLE I TALK TO. I HAVE SINCE HAD MY ELECTRIC TURNED OFF 5 TIMES, EVERYTIME I CALL THEY TELL ME I NEED TO PAY ANOTHER 78.22, I HAVE SINCE FEBRUARY PAID TXU ALMOST 2500.00 TODAY IT WAS CUT OFF AGAIN, FOR 151.00 AND I HAD JUST PAID 78.22 AGAIN ON 5-4-2010, I ASKED THE MAN I WAS TALKING TO IF THIS WAS ALL I HAD TO PAY HE TOLD ME I WAS GOOD FOR THE MONTH, TODAY IS THE 18TH OF MAY. TODAY I PAID 500.00 TO TXU, AND WHEN I ASKED WHAT MY FINAL BALANCE WAS, THE MAN COULD NOT TELL ME. THEY COME UP WITH LOTS OF EXCUSES, NONE MAKE ANY SINCE, I HAVE EMAILED THE TEXAS UTILITY COMMISION AND NO RESPONCE. I AM AT MY WHITS END WITH TXU. CAN ANYONE HELP ME, THESE PEOPLE ARE CRAZY. NO ONE CAN HELP YOU, NOT EVEN A SUPERVISOR.