TurboTax / turbotax business and customer service

United States Review updated:

I have just been on hold for 4 hours and 16 minutes to talk with a tax advisor at TurboTax. Earlier today i was on hold for over 45 mintues after calling the general support line BEFORE I was transferred to the tax advisor line they say they provide so you aren't kept on the phone and then kept on hold for over 4 hours. Yesterday I was on hold for over 3 hours. The call back service they say they provide keeps routing you back to "product support" even though you are supposedly tranferred to the tax advisor line. And then they put you BACK IN THE QUEUE for hours again for a tax advisor. TOTALLY RIDICULOUS. After you have purchased their product you would thnk they would provide adequate customer service to their customers.

Jan 31, 2019
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  • Ne
      22nd of Mar, 2019

    My wife has property in Nebraska The TurboTax put us in Nebraska is there some way to correct it to NY?

    0 Votes

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