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TurboTax / E-filing/Customer Service

1 United States Review updated:
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I've used TurboTax in the past and it always has been pretty easy and hassle free. Not this year.

In past years, I have done enough supplemental freelance work to have to file self-employment income. Along with this filing comes a Schedule C form for miscellaneous self-employment income. I did not have enough supplemental income this year to file self-employment taxes, but based on previous years' filings through TurboTax, the software keeps insisting that I fill out a Schedule C form. I have no information to enter into the form, so I have tried to bypass it, but the "error check" keeps requiring it. After I bypassed it a few times, the software indicated that I am at a moderate risk for being audited because I did not report my (non-existant!!) self-employment income. Because of this warning, I purchased audit protection for $39.95. I was then directed to the payment window, where my total payment to TurboTax was $151.85—much higher than I had anticipated, but I had to go to work and wanted to get my taxes done, so I entered my credit card information. After that, I clicked "continue" to e-file and was informed that I cannot file electronically because I did not file a Schedule C. Later today, at work, I signed back in and I tried to contact an expert, but I got a pop-up with an asterisk indicating that I agree to be charged $29.99 for the first 20 minutes of the expert's time, so I tried to figure it out myself. I then noticed a link on the sign-on page that said I could delete forms, so I deleted the Schedule C. It seemed like that would solve the problem. Nope; I clicked through everything again and the error check said I need to file my Schedule C. So I figured I would just print out my paperwork and file by mail. TurboTax didn't like that idea; it will not let me file until I pay AGAIN!!! It took me about 20 minutes to find out how to contact customer service (every time I tried to find a phone number or e-mail address, it made me enter a question and automatically produced answers that did not address my problems, or it tried to refer me to an expert consultation for $30. Arrgh!!! This is a nightmare. I wish I had just completed a regular 1040 myself. I have one income source and do not own a home or have children. This should NOT be this difficult or costly!

TurboTax indicated that I was ready to file and it took my payment information.

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  • Fe
      22nd of Jan, 2011
    0 Votes

    I had a similar expierence with turbotax and attempted multiple times to correct it. I also attempted for weeks to contact ANYONE within turbotax to have my questions answered as to why I couldnt efile. Needless to say I ended up printing and mailing my forms in. Until this past year I had always trusted turbotax andused it faithfully. After researching this company over the past year I can honestly say I will NEVER use this service again. I at this point am VERY concerned with a possible audit caused by their faulty software

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