I have used turbotax since year one. 2009 tax year was my first really bad year. It is impossible to get a live customer service voice to resolve issues or address wrongs. I did an e-filing and was rejected by Federal Government 3X. As a result, I contacted IRS directly and they informed me to file by regular mail. For my trouble turbotax charged me $19.95 for a Virginia State tax e-file. I was unable to use this electronic system for my State, since the Federal return, if rejected, automatically rejects the State return. DO I GET MY MONEY BACK FROM TURBOTAX OR EVEN A CREDIT FOR NEXT YEAR'S SOFTWARE. THE ANSWER IS NO. THIS, IN MY OPINION, IS A FRAUDULENT RIPOFF. WHEN YOU GET NO SERVICE YOU SHOULD NOT HAVE TO PAY FOR IT. I THINK THIS COMPANY HAS BECOME SO MONOPOLISTIC THAT IT HAS LOST ALL CONSUMER AWARENESS OR CONCERN. BEWARE OF THIS COMPANY. IF YOU CAN FIND AN ALTERNATIVE, DO SO.
BRUCE, LYNCHBURG, VA