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1.4 2402 Reviews

Home Depot Complaints Summary

231 Resolved
2152 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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6:05 am EDT
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Home Depot home depot (citi) credit card

Beware of HD credit cards issued by Citi.

I thought something was wrong initially when I would purchase something with 6 or 12 month free interest. While making ontime payments monthly it seems that they have a clever way to somehow seperate your payment into an amount that goes to your standing revolving credit line and a smaller amount that goes to your interest free purchase. But of course you can't tell by your statement with out being a forensic accountant. Them somewhere down the road you discover that you failed to pay off your interest free purchase in full within the specified period so they now ### all sorts of back interest on your interest free purchase. This happened twice before I started paying very close attention to my bill. When I would make a payment I had to go into the store and tell them to apply a specific amount to a certain part of the bill so the promotional purchase would be paid off in time and I would not incur any back interest. Nice scam, huh?

Additionally, I generally carry a very small balance on my card, $100 -$300 and pay my bill on time every month. I have had my card for over ten years. Recently I was one day late on a payment ( $10 minimum - first time) and was sent a letter telling me that my APR was being raised to 30%. Outraged I contacted India to speak to someone at Home Depot/ Citi - I have no idea which company I am speaking with
about this issue. I was told that they could waive the late fee ($39.00) but the standard policy is for my account to be reviewed in six months and if I make my payments on time they would consider lowering my APR again. I could not speak to anyone about the 30% APR screwing I was getting. I waited on the phone for
a good twenty minutes before hanging up. It is virtually impossible to speak with anyone since you end up in a phone cue that sends you nowhere. I am paying off my balance and will never use my HD card again nor will I go to Home Depot again ( I used to go every morning with neighbors and shop- no more) . I have had a much better customer experience at Lowes so that's where I'm going. Good job Home Depot!

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theend
, US
Jun 23, 2010 8:02 pm EDT
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Read your credit terms. Dont blame Home depot for the contract you signed with citibank! You were LATE ! Its wrong but its the name of the game now. Go into the store have special servoces call the credit card company for you ans you will get a American. Just remember Credit card companys are out to make money not make friends. They know you will be back to shop and if its not the retailer citi has many other retailers they work with .

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1:59 pm EDT
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Home Depot awful experience

I just wanted to share my recent experience with Home Depot that I feel is a growing trend with them. Consistent under-estimations regarding work their ourside contractors can do.

We recently spent about 3 hours at our local Home Depot picking out a new door for the side of our house. The reason it took so long was because they had accidentally deleted our original quote from the system.

Anyway, that was just the beginning of our problems. We picked out a door that cost $126. Standard installation of the door was $285. We thought this was high, but just in case it takes a few extra hours labor, we can see why they might mark the price up.

So we scheduled an appointment for a measurement. We had already measured our door and brought the dimensions in with us. The door measured out to be a 32x80 inch door. Well the contractor who came out to measure spent about 5 minutes here said he would submit the details to HD and we'd be contacted regarding the scheduling of the installation. Well HD calls us the next day... tells us the contractor said we needed a bigger door, and that door would have to be cut down to fit our house. This new door would cost us almost $500. And he also said there would be additional labor to make it fit, so the total cost of getting our door installed was now $900!

I am currently having a different company come out and do the installation. If the new company measures and installs the original door we ordered (32x80), you can bet HD will be hearing from our lawyers. We will be seeking our $30 measurement fee back, as well as time wasted at their store and on the phone with them.

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Valerie
, US
Nov 12, 2008 5:28 am EST

I purchased a Homelite gas blower on June 9, 2008. I only used it a few times, but it was always hard to start and didn't seem to have much power. I finally took it back to the store when it wouldn't start at all in the early part of August. I figured it would have at least a ninety day warranty and that I could exchange it for another Homelite (maybe one that actually worked).

After waiting in line at the 'returns' area, and after discussing my plight with the 'returns person', he made a call and said he had been informed by the manager that I would have to have my blower serviced as I had had it over 30 days. I unhappily walked over to the 'service' lane, just in time to see the 'service' person walk off from behind the counter into the store, without so much as a glance, let alone a word, in my direction. By this time I am starting to feel a little put upon. A young lady then comes out of the office behind the counter and asks me if I've been helped. I told her no, I had not, and explained to her that I needed to get the defective blower I had purchased form them fixed. She said that the 'service' person wasn't there right now, but that she could give me the paperwork I would need to fill out.

Have way through the paperwork there is a statement that reads something to the effect of ' I acknowledge that I will pay such and such a fee for diagnostic service...'. When I read this, I asked to see a manager. No way in the world I am paying for them to look at their defective equipment. The 'manager', who was apparently ' on loan' from another store, told me that if it turned out to be Homelite's problem I wouldn't be charged. He said that if, for instance, the fuel had been mixed improperly, then I would have to pay. I told him that I'd been mixing fuel for longer than he'd been able to spell it and that I was sure that was not the problem.

Anyway, I finished filling out their form and proceeded to wait for someone, anyone, to come back to the counter. But, as is usually the case at this store, when you need help, you can't find anyone. After 20 minutes, I left the blower, (with gas still in the tank), in the box on the counter with the paperwork and the pen I had borrowed on top, and left the store. Believe me when I say that I had to fight the urge to impale the paperwork to the box with their pen!

After not hearing from them for over 3 weeks, I went back to the store to check the status of my blower. I gave the 'service' lady my phone # and she made a call. She then said she had to wait for their person to call her back. When that call finally came, the person at the 'repair' shop said they didn't have my blower, nor any Homelite blower at their facility. She repeated this to me the same way you'd tell a 5 year old that his shoes are not under the sofa. I asked her ' So, what do I do now'? She said ' I'm not trying to argue with you sir'. Argue? I had only asked a simple question, and under the circumstances, I figured that was the only kind she'd be able to answer. I asked to see a manager. 20 minutes later, a very hesitant and disinterested looking person came over and once again I reviewed the events. He asked if I'd dropped it off 'during the hurricane'. To my knowledge, San Antonio hasn't experienced a hurricane in the last 30 years (if ever), so I told him 'no'. He said he would 'go in the back' and take a look. 2o minutes later he was back, and still no blower. Then I was quizzed as to the date and time that I brought it in, as if maybe I was making this all up and just looking for a free blower. I told him to have his loss prevention people look back at their cameras so they could pinpoint the date and time and maybe see where my blower had gone and he replied 'oh, they won't do that, that's not their job'.

In closing, I have learned that customer service is non-existent at Home Depot, and that it's 'not their job'. For $107.00 they have lost a customer for life because they will not only Not Go The Extra Mile, they won't even take the first freaking step!

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Simon
, US
Jul 08, 2009 5:12 pm EDT

I went in for a garage door install quoat. I was quoated one price, when I went to the service desk, was told it was 40.00 dollars more (was quoated last week's prices) The I was told after I complained I would have a 40.00 credit to use towards future purchases. I went to purchase an item today and they told me the credit was only good if I bought the garage door install. New story every day!

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Supermacho
Clinton, US
Dec 28, 2010 6:44 pm EST

It is because home Depot Hires random contractors from all over. They need to hire contractors that work exclusively only for home depot only. Lowes does the exact same thing. When we got our water heater put in by a Home depot contractor we had nothing but a great experience with him. He actually fixed something that was missing from code and we appriciated that a lot. Sorry about your experience though. Sounds to me like they are just trying to rip you off big time. The installation fee alone sounds fishy. On a door that costs so little, they shouldn't charge that high amount on the door. If your door went up from the original amount to 900 bucks, they are taking you for a nice ride. I wouldn't trust them for anything. Usually local contractors will do it for a lot less. Feel free to email me though and let me know what that other company quoted you on the door. Send me an email on here.

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VegasDealer
Las Vegas, US
Jul 08, 2009 6:38 pm EDT
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I won't call it a scam that you were trying to do, but it is close.

You really expect a store to just give you $40 because you complained without making a purchase? With that logic you could go into any Home Depot for a quote, complain that the quote was lower the previous week. Then when they give you the $40(or whatever) credit you spend that on other merchandise, never getting the install. Do this a few times a month and you can get quite a bit on "free" merchandise.

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purvislets
, US
Mar 02, 2009 4:27 pm EST

I understand the frustration, but technically you abandoned the blower when you left it at the service desk without paying the diagnostic fee to have it sent out for repair. The store is not responsible for it. They will not send it out if you did not pay the fee.

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1:20 pm EDT
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Home Depot bad workmanship

In aug of 09 we ordered special order kitchen countertops for our home. It took 1 1/2 more weeks than they originally told us, however if you look at your work order they put in the first of the month to the last day of the month for them to get your merchandise to you. That wasnt really the problem. When they delivered it I thought it wasnt cut right, it turned out to be fine. The problem was when I got home from work that same night, the laminate was literally falling of the brand new countertops! Now it has been resolved with very little caring for what happened. Ok so maybe it was only $700 to them and not a big fricking deal, but to me, being in the retail business myself, where is the apology and some kind of call from somebody? The one person I talked to said just so you know, this has never happened before, ok yea right! Gee that makes me feel sooooo much better! So, I will never spend any more money there! Apparently, I didnt spend enough for any one there to give a crap!

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12:08 pm EDT
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Home Depot misleading use of product

after consulting to the home depot staffs' opinion about how to clean the sticking paper on the glass door, and home depot staffs suggested us to use the acetone, we bought a can of acetone in the home depot----located at Markham road and Castlemore aveniue in the markham city of Ontario, and we used to clean the sticking paper on the glass door, but a big accident result is our door glass all cracked terribly, and we don't dare to move anything because it is dangerous to fall down all the door glass. we reported to the home depot, and asked them to send staffs co come to investigate.that is a typical service problem.
we need your concern and help.
thanks.

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4:42 pm EDT
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Home Depot worst company on earth

We have purchased kitchen cabinets from Homedepot in Nov. 2007, till present they are refusing to take back nor replace them. We have been at a lost till present. We also opened an credit card thru homedepot and while trying to dispute it the credit card company said to me they are working for Homedepot. I feel the consumer should be aware of this before opening up a credit card from HomeDepot. We have hired an attorney to write a letter and still at still. I would love to air this. We have spent thousands of dollars to eat with our four children. Someone haves to put a stop to this and it would be a dream come true if this could be on TV. please help. I am disabled and have a ill husband. But most of all to go to the court the lawyer wants over 6, 000 as a deposit, that we can not do at this time.

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4:12 pm EDT
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Home Depot buyer beware

Buyer beware! If you're planning on having any work done by a company called tuff shed through your local home depot, or even tuff shed directly, do your homework and make sure you're not getting a substandard subcontractor and their unqualified help (Which by the way their website say's they don't use those but oh yes they do!) you'll be left with a custom cabin that is nothing short of a custom nightmare with it's crooked walls, crooked foundation, broken truss, leaky roof that creates a huge mold issue, shingles falling off, bucked roof, wavy hardie plank siding, crooked floors, rickety staircase, and oh my the list does go on. They started work on our cabin 11-26-07 and said it would take about 3-5 days initially.. Yes that left us scratching our heads.. But then were told it'd take about 2 weeks because afterall it was a shell.. It's now june 2, 2008 and our cabin still isn't fixed correctly and we are left unable to completely finish out the inside of our cabin. After the first subcontractor did such a horrible job, and 3 attempted "repair" jobs which just made the problems worse, tuff shed finally sent a second crew of capable contractors out here to repair the problems and what was supposed to be a 4 day job turned into 8 long weeks and there are still problems that can't be fixed because it was done so bad in the first place. We've still got wavy siding and bows in the outer walls (Exterior framed walls crooked) still have an unlevel upstairs floor, have a post that sits off the front of the porch by a good 2"because the contractor that had to come fix the shoddy work of the first subcontractor they sent out here said the only way to fix it was to rip the whole porch off and start from scratch. Our foundation, we've got several piers that are leaning and crooked on a load bearing wall.. They had an"engineer"come out to render his thoughts on the situation and he gave them a report on it, which I was told on 4 separate occasions they were going to get that report to me but surprise they never did and when I put them on the spot for it, they conveniently didn't have it with them. Guess what else we've still got a problem with.. Mold.. Yes, mold. We had the state health agency out here to look at the problem initially and do air sample tests which came back moderately eleveated, but the tuff shed person in the longview office lied and said it was less than a 2% contamination.. When I talked to the state agency they said the ts guy wasn't given any percentages and that it didn't go by percentages.. The agency told them the entire roof decking and all had to go, trusses were to be scrubbed down to clean good wood, cellulose insulation had to be reblown on entire tainted area, etc. They were given a protocol to follow by the state health agency and did they follow it? Of course not! We still have a mold issue, tuff shed has had their reps out here off and on and know there was a problem but they didn't seem concerned and still don't. They have done nothing but lie to us, deceive us, and take every cheap alternate route they could find to get out of doing something right and saving a few bucks here and there. I even had a higher up in the tuff shed chain come to our property to assess the cabin and he wanted to know why didn't we call someone before things got any worse than they were and I looked at him and said I did call someone, I called you and you told me you were going to be out within 2 weeks and here it is over 2 months later you finally decide to show up. Yes they did replace our carpet, and furniture, but not without a knock down drag out having to take place to make it happen. They were trying to get"the best price possible"for what they were having to replace and were delaying it as much as they could. Home depot has had one of their reps out here, nice man but haven't really had much success with that either. When these tuff shed people were told what had to be done with the mold removal, they had direct instructions on what to do, afterall they said they were able to do it, rather than send a remediation specialist in to do the job right. They had full instructions and still didn't do it the way it was told to be done and in the process they ruined our brand new carpet, our furniture and several of our other personal belongings. We're still in the process of duking it out with these people because rather than fix the entire mold problem, they're still looking at the cost and they just want to fix a few of the molded trusses.. We were also told that with that happening, the remediation specialist can't sign off on our cabin, we can't get a 100% mold remediation certificate to verify that our cabin is free and clear of any and all mold that was here, which means our insurance won't cover any future problems that could arise, and if we ever decided to sell, it would be near impossible. We've been more than patient and worked with these people to allow them time to fix the problems and they have failed in every way humanly possible. If you are considering doing business with these people, please make your choice wisely.. If you want a cabin, take your idea to a reputable contractor and tell them what you're looking for and let someone who has the credentials to back up their work do the job. I'm sorry I know there's some rambling but just trying to cover all bases and make all aware. After all has been said and done, we're still having to fight with them and they are still trying to squirm out of doing the right thing and are being jerks about the whole issue just because they're ready to"put it to bed". These people have made our lives a living hell on earth and it hasn't ended yet. They have turned our lives upside down and we are not willing nor for one second are we going to be swept under the rug. Make certain you do your homework on whoever is doing your work, make a daily account of the goings on no matter what they are and take pictures of everything! That's one thing that is going to help us, we've got over 521 pictures documented, 2 notebooks full of documentation of daily accounts, eye witnesses to the shoddy work that has been done, and the living conditions we were being subjected to because of these people and their severely gross negligence. We won't even do business at hd anymore because they represent these people.. Consider yourself forewarned.

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Thomas Nguyen ky
, US
Mar 04, 2021 10:37 am EST

Bad Customerservice. Bad installation. Never finish installation. Didn’t show up for appointment to finish up. No paint. No anchor. Not finish trim. Start installation on 12/8/20 and now 3/4/21. Still hanging!

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8:38 am EDT
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Home Depot terrible service misleading ads

On 9/6 I went to the Home Depot in Spring Hill FL to purchase a Shop Vac that was advertised on Sale from 9/3-9/9/09. The ad said nothing about supplies limited or while supplies last. I was told that they sold out in 3 hours and do not offer rain checks. While there I purchased ECO SMART CFL light bulbs as I am replacing all of my lights. When I got home out of the package of 4 only 2 worked. I went right back to the store to return. The large lady at the return desk told me that I did not put them in the right fixtures. She also complained that if 2 out of 4 worked why was I returning all 4 (Do you think they would have opened up another package to replace the 2 that did not work?) Finally, she said they would let me return this time only next time I would have to deal with mfg directly. Home Depot was selling a defective product that did not work and they tried to make it my problem. I went across the street to Lowes purchased the light bulbs from them and miracle of miracles they worked!

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bobtheman
, US
Sep 16, 2009 9:50 am EDT

CFL lightbulbs are a joke. Don't waste your money. They don't last as long as they claim, they're made in China, and they have mercury in them.

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7:49 pm EDT
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Home Depot blah blah blah

We ordered remodeling of our bath with "Rebath" through Home Depot and put down $2, 493.18. We were supposed to have work done in about five weeks. That deadline passed but we heard nothing from Contractor and called them and called and called. They didn't return our calls==for weeks.

We asked Home Depot for a refund, they said no. Too late. We finally got in touch with contractor who sneered and said if we didn't go through with the work we could "kiss" our deposit goodbye. We then demanded that Home Depot refund our money. We are getting a runaround from "customer care."

We've spoken to five agents as of now. They all tell us what a shame that we have to put up with this blah blah. But no resolution.

Then, lo and behold, yesterday contractor leaves voice message telling us we either set a date next week for the work or they will keep our deposit. They said Home Depot instructed them to do that.

HOme Depot GIMME MY MONEY BACK. you owe me $2, 493.18. This was with the Seekonk, MA store and the contractor is Chaves in Rhode island. I have r kept all the sarcastic voice mails the contractor left on home answering machine. Home Depot, want to hear how your contractors speak to customers? I can only assume that you approve of this kind of service since you are not doing the right thing by us.

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Home Depot terrible company

Home depot day by day really going down. Looks like they are not interested in customer satisfaction any more! They used to be really good and quick in their job but now they have really fallen down. They were the best. That is what I thought. But now they have become one of the worst. I used to go to them for everything. From purchasing stuff to home cor to anything they have. But now before I go there I think a thousand times whether I should or shouldn't. The last time I went there I had a terrible experience. I was there without any assistance. I had to look all over the place for what I was looking and I wasted so much time doing that. I could not even find any one around to help me out. I am very disappointed with them. They have really let a true and loyal customer down. I will give them one more chance but if again they fail to impress me then they will lose me as a customer for sure.

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Bernard
, US
Jul 11, 2009 11:02 am EDT

Wanted to charge on Expo card and could not use my card at Home Depot. Expo has been liquidated for months. This should have been transferees.

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Collin
, US
Aug 01, 2009 4:26 pm EDT

Home Depot sells Husky Tools' air compressors that break after a short time. The compressor is belt driven and the belt is such a bad quality belt, it breaks after very little use. You can't replace the belt. Your only option is to buy the whole assembly for $109. The compressor sold new is $169. Home Depot and Husky Tools both were very rude and did not share any responsibility for selling or manufacturing such cheezy compressors.

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Helor
, US
Dec 07, 2009 11:39 am EST

On Thursday Sept 27 I visited Home Depot to Purchase a hot water heater, they had no one working in the plumbing dept to assist me, I then went to customer service and they put me on the phone to set this up.I was assured that the water heater would be installed the next day before I purchased it.I was told someone would call me in the morning.I take the day off losing pay and someone calls me from plumbing company @ 11:30 to tell me they are going to install on Sat instead of Friday.I then call customer service to find out why I was told it would be installed and its not, was put on hold and never got an answer.This is really a way to treat a customer after they spend $ 700.00 @ your store.Home Depot will not get my business anymore.

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Aster
, US
Dec 08, 2009 4:56 pm EST

The Wal=Mart Company here in Grants, New Mexico knows that that the townspeople have no choice but to go to them since we are about 80 miles from a city. Their handicap spaces are always taken by people with no placards! We have had to walk from the last aisle way out in nowhere because of this. We have complained but they don't listen. And try to find a manager, you mught as well go look for gold. I have seen 80 yr. old people have to take out their wheelchair and go into the store from where they parked way off somewhere in the parking lot. What would it take to have someone in charge check the handicap parking areas once in a while? When you see a teenager get into a car in the handicap parking, throw yourself down and tell them you can't go any further because they took your parking place.

HomeDepot_Care
HomeDepot_Care
Atlanta, US
Sep 03, 2009 11:58 am EDT
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Hi this is Michael from Home Depot Customer Care, I’m sorry about your experience with us in our store. We are making a lot of improvements in our stores, and your feedback helps. If you would like to share more details, feel free to send me an email.
Please try us again soon.

Michael
Customer Care
The Home Depot
Atlanta, GA 30339
michael_care@homedepot.com

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Elmo96
Marseilles, US
Aug 31, 2009 4:52 pm EDT

That sucks, but product research go a long way here. I work at Menard's and we sell Tool Shop. They are pretty much the crappiest tools I have EVER seen. Hence why they have a lifetime warranty, hence why everyone buys them. I'm not totally sure about what the other stores have that's crappy, but I do know that Home Depot carries some nice brands. Doing some research and product comparison before you buy can save you a lot of trouble in the long run.

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Home Depot flooded kitchen

Contract April 1 with work to begin on Monday May 4 and to be completed that week .
Showed up a day late 1045AM. worked 4 hours
next day Electrician Thursday 6 hours
cosistently showed up whenever for maximum 4 hours at a time weekly. This one week job is now in its 4th month for a 6x8 bathroom.

Tiles in shower uneven/ not joined, 13 tiles small chips on corner.

Floor tiles uneven

Forgot to use bullnose trim had to change tile design. Chosen tile not suitable for the shower stall-had to change.

Tap and sink not compatible. Contractor had to bend to drain pull to work drain. Decision was made to remove drain stopper completely since it was too difficult to use ( no drain plug).

Caulking in bathroom not paintable. Has to be removed in order to repaint bathroom.

Electrical outlets mortared / caulked into the wall. Mortared outlet, l chipped out and replaced.

Bugs or dirt in ceiling fan light since installation.

Electrician holes in ceiling, l repaired, still needs to be painted.

No Door thresh hold- called back contractor. Installed cheap metal strip

Contractor did not know what or how to install water diverter on shower to allow shower or hand held unit. Installed a toggle switch on shower head and connected hand held unit. Wife is 5'2" tall-cannot reach toggle!

Lost heat register.
Lost caps for toilet screws. Told at Home Depot that they are a special order.

This is the best part ...Glass shower doors installed on Thursday July 16, told by glass installers not to use for 48 hours to allow caulking/silicon to cure.

Wife took the next day off work to clean up the construction mess/dust.

Saturday wife had Ist shower since May 4 in the new bathroom for 20 minutes. All drain water poured through the textured wallpaper kitchen ceiling and light fixture .Flooding the kitchen.

Called contrcter, left messages on cell phone and home telephones.
He called back and told us he was on a weekend holiday and wouldn’t be back until Monday. We were told the drain was working perfect when he installed it.

Called Home Depot (Kitchener west store).

Put in touch with regional manager, who in turn called in assessor to check out damage-told us not to call insurance company as Home Depot would take care of damage.
He in turn called in cleanup crew who arrived at 900PM -1130Pm and built a containment room in our kitchen, complete with industrial de-humidifier and blower. Both ran until Monday morning when cleanup crew arrived.

Contracter arrived 10:00AM cut out our bedroom wall and cut out our new textured wallpaper kitchen ceiling . Tapping electric light switch and removing light fixture.

Contracter repaired and repainted section of drywall that was removed.

Kitchen ceiling was repaired and wallpapered with rolls with grease on the sides. Paper not joined together .Told they were not as good as the original installer at matching up.Must be replaced with clean rolls and put up properly.

No light or power in Kitchen since July 18.
Contractor was to return on Monday August 17 . No show! I have been available every day since May 4 . Showed up whenever for a maximum 4 hours once or twice a week.
Complained in writing to the Home Depot manager in person with 2 copies of this letter yesterday morning. No reply-total lack of interest or responsibility on behalf of Home Depot.
Consumer beware. Deal with local contractors only with references, stay away from Home Depot for they're contrctors.

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Update by UWaterloo
Jul 05, 2010 1:38 pm EDT

In response to your offer of $2000. credit for compensation on our Home Depot Installation. I don't think you understand the magnitude of my frustration over this amount and your carefree attitude towards this 6'x8' bathroom renovation start to finish.With contractors coming and going for 15 months to do this renovation whenever they felt like doing any work.

The reply from the Better Business Bureau of Hamilton and Millward Construction regarding the flooding our kitchen, removal of light fixtures, moving our eating area into the livingroom and refusing to turn on the electricity and repair our kitchen ceiling and master bedroom wall for 8 weeks To be held hostage over payment in full of our Home Depot bill by Millward construction in order to get this job completed is not satisfactory from any company representing Home Depot now or in the immediate past!

The $2000 amount you offered covers the Home Depot incentive program and Canada Income Tax rebate. We hired Home Depot to do a renovation because of these promotions not as a compensation 15 months after the fact. That is not compensation! That is what we should have received a year ago when this job should have been completed.

To let this go on for 15 months with damage to our house upstairs and downstairs, lack cleanliness on behalf of the initial contractors as well as complete disregard of our home and life .We lost complete use of our washroom for a year and a half -shower, toilet and sink.
As with any renovation there is always minor problems but to have those problems compounded and carry on for this long was ridiculous.To have you offer as compensation what we were initially entitled to is a slap in the face and offers no compensation for what Home Depot has put our family through.

To have Home Depot contractors still in the house after my wife's major surgery and have her move from her own bed while recuperating into our sons bedroom for 3 days while they rushed to finish this renovation boarders on moral and unethical behaviour of any organization.

I will be posting our Home Depot renovation video story on the internet this week and in national newspapers in hopes that should anyone else decide on Home Depot Renovation Services that the should consider our story and your compensation offer before they ever begin their renovations.

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Update by UWaterloo
Jun 28, 2010 7:17 pm EDT

Copy of letter sent to President of Home Depot Canada, shown on CTV Province Wide with Diane Verniel, published in the Toronto Star-emailed to whoever would listen.
Thats was a lot of potential customers.
Our bathroom renovation by Home Depot Installation was completed on Friday June 11 after 15 months. This renovation of a 6x8 bathroom began as a one to two week remodel.

The renovation is fantastic and long overdue. Esvari Construction of Kitchener was an excellent choice for Home Depot in cleaning up the damage and mess done by the previous Home Depot installer Millward construction of Brantford.

Our Home Depot bill for this renovation will come due with full interest July 13.We have already missed out on the 10% Home Depot cash back incentive promotion as well as the Canada Income Tax credit for home renovations for 2010 due to the length of time this has taken
.
When Home Depot installers (Millward construction) flooded our kitchen due to improper plumbing and consequently cut up our wallpapered kitchen ceiling and put a hole in our master bedroom wall .An apology would have helped ease our situation. Instead we were left with a repair company from Toronto running industrial sized dehumidifiers and fans in our kitchen for an entire weekend. A 3 foot diameter hole in the kichen ceiling, removal of the light fixture and power cut off for 6 weeks. When contacted through the Better Business Bureau of Hamilton/Branford their response was to pay our bill in full and it would be fixed.
The area manager of Home Depot became aware of the damage at this time and promised it would be corrected. That was September 2009 when we first met in the washroom. Our washroom door was closed and the construction area was off limits to the entire family .
I was told in January 2010 that Millward construction were done and had walked away from our renovation.
February 2010 Esvari Construction took over the renovation removing tiles that would have caused serious injury to anyone cleaning them as well as replacing water soaked wall board in the corners of the shower. The toilet was popped up with cardboard wedges and motored to the floor to conceal all the broken tiles underneath. Considering the quality of work that Esvari Construction had to replace and repair that was done by previous Home Depot installers we must commend them on a job well done.
I understand that this renovation has had its problems and that this is not unusual for Home Depot and its Installation program but we should have been told of possible problems or delays upfront before any work began in our house.
Home Depot should acknowledge the error of their ways and make amends. I understand former Home Depot Installation customers have benefited from financial compensation from being put through this sort of renovation .
We have lived through this 6x8 washroom renovation for 15 months dust, dirt and unsure when and if the first contractors would appear to do any work with their 3-4 hour once a week work routine. Three times we found Home Depot Installers (Millward Construction ) sleeping in our washroom.
Loss of a family washroom and running water for this period of time as well as loss of electricity and light in our kitchen for 6 weeks. Looking at a hole in our kitchen ceiling and toilet sitting in our bedroom for 2 months has not been a pretty sight.
It wasn’t until my wife required the bedroom and washroom for recuperation after her operation that we required the renovation completed. Even with this extra push she still had to get out our her own bed after surgery and spend 3 days in our son’s bedroom because the job wasn’t yet completed.
The former area manager now based in Calgary Alberta had wanted this renovation to be completed as soon as possible so that all parties could move on with their lives .Home Depot owes our family for 15 months of vast frustration.

Update by UWaterloo
Sep 10, 2009 2:45 pm EDT

Over 5 months and no results. HOME DEPOT (Kitchener west store and MILLWARD CONSTRUCTION have left our home a dusty dirty mess, wrong colour paint on flooded kitchen ceiling repair and have not corrected any previous problems when they returned with Home Depot area supervisor,
Still NO LIGHTS, NO POWER in kitchen ( since July 17 when faulty drain installation caused kitchen ceiling to flood)
DO NOT HIRE
anyone that does not accept responsibility for their actions.
BEWARE
of hiring Home Depot sponsored contrctors.
Once they get their money you do not see them and they don't finish the work or honour the contracts on the reverse of the inital orders.
CUSTOMERS BEWARE
Think twice before hiring contractors through Home Depot (Kitchener west)including this fly by night operator!

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Home Depot crappy company

I purchased 3 Hampton Bay Courtney Ceiling fan in Bronze for each of my childrens bedroom. Within the first month the globle fell on my 11 yr old head. Busted in serveral pieces. The light bulb it self has been replaced 3 times already they just keep going out. Home Depot did replace the globle for free. Now in my sons room same thing the globle just came off and busted into several pieces on my sons floor. I contacted home depot asked them if they were a defected item or there were any recalls on these fans. They stated no. So I contacted home depot headquarters she called hampton bay. There co. contacted me and said they well be sending me 2 new globes as well as 2 new light bulbs free. Haven't seen anything yet and we are going on 4 months now. There are crap ceiling fans and very dangerous to put into a childs room.

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HomeDepot_Care
Atlanta, US
Sep 03, 2009 12:16 pm EDT
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Hi this is Michael from Home Depot Customer Care. I’m sorry about that. I would like to assist you in getting the globes. Please send an email to michael_care@homedepot.com

Michael
Customer Care
The Home Depot
Atlanta, GA 30339

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Home Depot lg refrigerator model lfx25960tt

Purchased LG refrigerator in 2007 and have had repeated problems with it overheating. On 8/6/2009 I discovered that it was starting to burn the area around the interior light bulbs. From this, I realized that the interior bulbs were staying lit even when the doors to the refrigerator were closed. All of the food in the fridge was hot and if I had not been home, the fridge would have caught on fire because the area around the light bulbs is black.
Also, if you like ice in your drinks, don't buy this fridge. It takes 2 full days to fill the ice bin, and when it is full of ice, it malfunctions and doesn't automatically shut off the ice maker. So, this is something you need to monitor at all times to make sure you turn it off when the bin is full and then remember to turn it back on after using the ice supply. I purchase several bags of ice weekly so you can definitely see that it is not superior in the area of ice production.
I've spoken to a representative from LG on 8/6/2009 and he said he needs up to 5 days to locate someone in my area to service my refrigerator. It is now 8/12/2009 and I have still not heard from LG.
On 8/9/2009, I visited The Home Depot in Harrisburg PA where I purchased the LG refrigerator and The Home Depot's Extended Service Plan, and a representative said that someone from the store would contact me the next day. On 8/11/2009, after not receiving a call from The Home Depot, I phoned the store and the representative said he would call me right back after finishing with another customer. Never received a call back. Today, 8/13/2009 I again phoned the Harrisburg Home Depot and also called the Extended Service Plan again and after a week, they are still trying to locate someone in my area to service my refrigerator. I reside 35 minutes from the Harrisburg Home Depot and they tell me that I live in a remote area, this is the reason for the delay in my service. I spoke to a representative from the Extended Service Plan today and she said that she cannot guarantee when she will locate a service agent in my area. When I asked why I was sold The Extended Service Plan for my area if there isn't an agent in my area for service, she said that they have no control over ensuring that there is a service agent in every area of the country. When I asked when I could expect a call back with a scheduled time for service, she replied that she could not promise me anything and hung up on me! I paid $ 2, 442.33 for a refrigerator and purchased The Home Depot Extended Service Plan, and after a week, I still do not have a scheduled appointment for service and they repeatedly tell me they are still trying to locate a service agent.

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Home Depot fraudulent financing

Before we begin... The lesson I learned, is to back away and say no to any finance offers from americanfinco!

I purchased a rain soft water treatment system from a company called jargo group of companies, llc, aqua squad, 6905 villa del rey court, springfield, va, 22150. The jargo employee offered me financing through americanfinco, which I was told at the time was a high interest rate of 19.99%. I asked the question, "if I pay off my balance when I receive my first bill, will I be charged interest?" I was told if I paid off the "total new balance" that I would not be charged interest.

I paid my bill before the due date, which was 07/29/2009, and paid the amount indicated in the "total new balance," which was $4, 990.00, mailed the check on 07/24/2009. Note: six days prior to the due date.

I started receiving calls on 07/29/2009 from americanfinco stating that they had not received my check and the pay off amount was not the amount that appeared on the bill in the "total new balance." my first question, how did they know how much I wrote my check for and that I owed them additional money if they had not received my payment/check? My second question, why are they holding my check? I was told "that as of the moment I was speaking to them I owed them $60.00 additional for finance charges." I asked "how I could have finance charges if I paid my"total new balance"and mailed the check six days prior to the due date?"

Perhaps americanfinco is holding my check to charge interest on a much larger balance... If americanfinco didn't cash my check and state that american finco never received it, perhaps because americanfinco felt it was the incorrect amount?

Here's the math... My "total new balance" appearing on my first and only statement = $4, 990. Americanfinco states that I owe an additional $60.00 for finance charges accrued daily between the time I signed up for financing with americanfinco and the time americanfinco receives my check, which they claim not to have received. With a grand total of $5, 050. If they cash my check my "total new balance" would have been $60.00 and the amount of daily interest on $60.00 is a whole lot less then it would be on $5, 050.

I was told many different things:

1. That I owed the amount in the "total new balance" box ($4, 990.00) and the amount in the "total minimum payment due" box ($100.00), totaling $5, 990.00. Who has ever heard of that?!

2. Then I was told that from the day I signed the financing papers until the day americanfinco recieved my payment, I was being charged interest every day. That bit of information was never verbally given to me... Even when I asked the question, "if I pay off my balance when I receive my first bill, will I be charged interest?" I was told if I paid off the "total new balance" that I would not be charged interest.in fact, when I asked the question, I apparently was given incorrect information.

3. I confirmed that my current pay off was $5, 050.00. So, one would think, if I mailed them an additional check for $60.00 I would be paid in full. Wrong... I would be charged interest everyday between now and the time americanfinco received my bill. Which would result in still a new "total new balance" for the days between the time I mail the check and the time americanfinco recieves my check. Which would result in a new "total new balance." how convenient, they just keep making money day after day, I guess unless I drive out to evensville, in and drop off cash, I will continue to have a "total new balance." it is funny how they never took the time to volunteer any of the specific details that would enable them from collecting funds fraudulently.

I called americanfinco, I proceeded through their phone system... Push one for english... Push one for account balance... The recording stated that my account balance was $4, 990.00, not 5, 050.00 or any other number. Oddly enough there was no option for "pay off amount." how convenient, everyday that goes by that americanfinco can make it next to impossible for you to know what your "total new balance," oh no I mean my "pay off," I sorry, which is it... I is so not clear... Which is exactly what they were trying to accomplish. Americanfinco's ability to manipulate is quite lucrative, more money in their pockets. Clearly, they have some pretty deep pockets they are fraudulently trying to fill!

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FCL USA
, US
Feb 21, 2010 11:49 pm EST

American Finco was a nightmare for us too... crooks.

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Home Depot discrimination

My problem began while shopping for fence equipment with my employer, all of the supplies I needed was in the outside gardening section of the The Home Depot, I was helped and on my way to the cash register with my supplies, when I remembered I need a small blade saw, so I told my employer that I will go inside to get it and quickly return so we can cash all the items and leave the way we came in, because it was convenient and the attendant/cashier was willing to help once he did not have to leave the general area. I got the blade and that is when 3 white men started following me through the isles, at first I payed no attention, but what alarm me is that when I was heading to the outside gardening section the were coming towards me in different direction, my employer was waiting with her items for the fence, all of a sudden one of the guy came towards me and when he realize that someone was waiting for me to continue with the cashing, he just stood by us staring, I was so upset and uneasy that I confronted him and ask him why was he following me, with the amount of dicrimination against black men in our State, he pretended that he did not know what I was speaking about, to seal the deal they had already alerted the Providence Police and the officer actually plain clothing dectective was waiting outside to see if I was going to pay for the $4.00 item, he walked up to me and said that me and my employer is making a scene and should hurry up and do our shopping and leave, at that time my employer was just standing there did not even say anything to nobody, all on her mind was it was hot and she needed to go into the vehicle, we were not only yelled at by the officer, but was totally and wrongfully judged by our complexion, she spent over $220.00, not only was she a paying customer but a polite and very wonderful lady, I just want people to know that we are still targeted because of our race in this country and that even paying customers are chased out of stores for standing up for our rights, 4 white men = 1 black man = DISCRIMINATION.

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Jenniferin Griffin
Griffin, US
May 10, 2011 9:17 pm EDT

I'm sure we are not getting the whole story here, but I know at my store, you either have to be a known shoplifter or be doing something REALLY shady to be followed by Loss Prevention. Black is not an excuse. Stop pretending it is.

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Charlotte Morris
Courtland, US
Sep 16, 2009 9:42 am EDT

I work in retail also, and if people only new how many times we get taken by people out the door and NOT paying or the returns we get back with broken, non sellable things or boxs filled with junk product rather than what came in the box, people would realize we are only trying to product our assets as well. Even our own employees are bad about stealing. I have worked at three different locations and as the economy gets worse so does the stealing. People get more and more creative.

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killerrats22
, US
Aug 19, 2009 10:53 pm EDT

I am a home depot employee. The reason they thoght you were suspicious is because the garden exit is a very common route to take for shoplifters.It is often busy. The cashiers are occupied.And if you actually have LP 's working at you store you are lucky. My store doesn't have any. so when they see you heading for garden, they jump to conclusions. Way overkill with calling cops.

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lilvixen69
Sometown, CA
Aug 11, 2009 12:12 pm EDT

Pulling the race card just means you are more racist than the rest of us because you think people are watching you because you're not white. I work in retail and it doesn't matter to me if people are black, white, green, purple, red or blue (well, maybe not blue because then they might be choking:-) ) I don't care what someone's colour is; I just care if they seem suspicious and if these people thought you were acting suspiciously, that's what prompted them into action.

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dlakers
Davenport, US
Jul 31, 2009 9:57 am EDT

Outside=left the store.

JGraceyStinson
JGraceyStinson
Orillia, CA
Jul 30, 2009 7:26 pm EDT

Taking a saw blade to the checkout counter make you appear like you are shoplifting? Not in any retail business I know of. Unless of course he was trying to hide it under his jacket.

I don't get it. Just because a guy goes a different checkout doesn't make him a shoplifter, nor does it take 4 guys to see if he is paying for it.

I'm not going to address the race issue because I don't see that where I live (small town) but I'd say they were a little over the top obvious about what they were doing.

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dlakers
Davenport, US
Jul 30, 2009 5:15 pm EDT

omg. It appeared you were shoplifting. It doesnt freaking matter if your green or the item was 5 cents. I am so sick of these idiots pulling the race card.

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Home Depot high percentage of unhappy customers

Home Depot management encourages the sale of it's AC 12 (American Craftsman) window despite the fact that project managers DIScourage it's sale because of it's poor quality leading to frequent complaints. The same is true of it's fibre glass entry doors. As a former salesperson for the company I would run leads which had no chance of being sold because of a prior bad experience with an installation. Why I asked the customer why they would even bother getting a q quote they said they just wanted a price for comparison purposes. They simply have a very poor record of customer service. I've worked for a few home improvement companies but never seen such a high percentage of unhappy customers.

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Home Depot rip off

Aug. 1, 2008. Purchased a new Maytag Washer with delivery and installation. Delivery was made but installation not completed. Delivery caused property damage (Porcelin chips (2) on bathtub.

Aug. 8. Installation continues. Technician requests a fee of $150.00 to add 27" of drain hose which I refused to pay.

Aug 15. Third attempt to complete installation. Technician arrives late, no parts with him. Does nothing but charges Maytag/Home Depot $89.00 for service.

Aug 19 Fourth attempt to complete inst. Success. However, chipped bathtub does not get repaired requires homeowner to suffer loss.

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Valerie
, US
May 16, 2008 1:59 am EDT

Home Depot Garden Club coupons are useless in Hawaii. After a year of getting emails, I finally decided to try one of these coupons to get two plants. I was first told the computer said I already had used it. I complained to the manager that I had just printed the coupon that morning. Then she said they don't take any Internet coupons. She then said I could redeem the coupon online. I pointed out that it is illegal to ship plants with dirt to Hawaii - she says Home Depot can. At that point, I lost my temper and THEN the manager wants to give me the coupon deal. Forget it - what crappy service and what a rip-off!

Valerie
Valerie
, US
May 16, 2008 3:43 am EDT

I ordered the gas water heater with installation from the home depot 800 number. The total cost was $720 for the 40 gal. Water heater and installation. They sent a plumber from Delta plumbing. This guy looked at the furnace and the attic and listed all the problems that he says must be fixed to meet the city code. One of the problems he listed was that the vent coming out of the roof was too short. He said it would cost an additional $850 to fix all the problems - so the total would be 1770, for a water heater w/ installation!

I cancelled the installation and paid the $50.00 no refund charge. After he left I went into the attic and found that the pipes had been disconnected. After re-connecting the pipes, the vent coming out of the roof was about 3 times the length that it was when he pointed it out to me. I thought maybe the pipes jus got disconnected by accident or something. But then I went and looked at a recent photo from 2 months ago, and the vent looked fine. I don't know why this plumber did that. I am enough of a sucker that he could have just told me a bunch of lies about what needed to be done and I would have probably gone along with him, instead of disconnecting the pipes like he did.

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Bill JWilliamson
Vonore, US
Jun 26, 2012 6:56 am EDT
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Why even bother with Home Depot delivery and installation. Lowes will match the product price and deliver it and set it up for free unless you have do some work to make the site ready for install.

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Home Depot wall oven has not been fixed, 11 service call's and nothing has been done to fix this wall oven

I became a widow this February of 2009. I have 2 children to feed. I have contacted home depot since
february. They sent at least 11 service men.
Still nothing has been done. I need help.
please help me concerning this matter.

The wall oven has not worked since february of 2009.
My husband put a warranty on this wall oven until
2012. Please help me. The last repair man who came said home depot is in trouble. The last call i made was 2 day's ago. I was told by the manager of this company
i should sue. Again, i need help, i have food in the freezer going bad. I am on social securtiy, i am disapalled. I get 4oo.oo a month.

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Home Depot bay window, subcontractors, salemen lie

Bay window $3, 700.00 placement by subcontractor/con artist, poor workmenship, 7 months of complainting, salesman lied to get the sale stating that the window would be "sound proof", many home depo personel came to the house and stated nothing was wrong. Then after c/o about bait and switch, 2 men worked over 10 hrs. on said window to correct poor placement (window was not leveled ) windows off tract, no support braces, no insulation and etc (need I say more). Subcontractor pulled a fast one/con(took advantage) on my 76 yr old mother, by promising to do the driveway with top quality cement ($6, 500.00) and cement was to be 5 inches but is only 3 inches and it broke apart, put big hole in the siding for the gutter placement, front steps 2&1/2 inches difference on each side. Spoke to home depo supervisor and said he would get my mother back $6, ooo.oo back from the subcontracter, because the subcontracter violated his contract with home depo, but the supervisor lied again.

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Home Depot motor died

We purchased a new GE Adora clothes dryer in 2006 DHDSR48EF2WW. The felt fell out of it 3 months ago and we had to repalce due to noise and odor, the vent area rusted and last week the motor went--repair cost more than originalcost of appliance.
I had to pay $99.00 to repair to tell me that I needed a new applaince--one that should last minimum of 10 years in a four person adult household.

I will neve purchase a GE appliance again. I will have to replace my kitchen appliances and will spend severl thousand dollars but not on GE.

The repair call could at least have been free for such a rediculoaus break down.

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GE eResponse
Louisville, US
Aug 27, 2013 9:32 am EDT
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Hello, this is Donna with GE. I am so sorry to hear about your experience with your GE dryer. We would like to help. So that we can work with you directly, can you email us your contact information and details at eResponse@ge.com please? Thank you.

CaliSouther
CaliSouther
Pasadena, US
Aug 01, 2013 3:16 pm EDT

I have a GE dryer and it required repair not long after purchase. Luckily, I had a warranty. Two days ago, it stopped working again. This machine is less than 4 years old. I expect it to last longer before it starts breaking down. My old reliable lasted 10 years. I would not recommend GE, or Fridgeadair (My Frideadair washer and dryer lasted 2 years then the motherboards went out).

They don't make things like they used to is an understatement. Any recommendations on long lasting appliances in 2013? I'm tired of replacing these things!

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Home Depot hampton bay ceiling fan

My Hampton Bay Ceiling fan failed last night, just lost all power to the fan and light. I took it down this morning and took it to the Home Deport where I had purchased it. The Manager told me that since it was bought in May of 2008, I would have to send it back to Hampton Bay. Does Home Depot not own Hampton Bay Ceiling Fans? Funny thing is that if you look up Hampton Bay, it's only retailer is Home Depot. Home Depot has definitely lost one ex-loyal customer, which I am sure they could care less about. Maybe they will turn into the next Circuit City with there approach to customer satisfaction.

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Update by Herb Williams
Jul 06, 2009 12:38 pm EDT

Hampton Bay was immediate in their response. They are repairing the product.

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KMDFL
Palm Beach Gardens, US
Mar 15, 2012 11:42 am EDT
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I purchased a Hampton Bay "Lucerne" patio table and 4 rocking chairs. I still have the original brochure which states there is a 5 year warranty on the frame and a 1 year warranty on the fabric. The brochure also states the top is "glass" and it has a "rustproof aluminum frame." I'm just under the 5 year mark and the frame that supports the plastic top (not glass) has rusted away and the table is falling apart. Home Depot handed me off to a company called Huayue Casual, LLC and they said the frame is actually the chair and the warranty doesn't include the frame of the table. There was no comment on the fact the top is plastic and not glass. Obviously, Home Depot had other complaints on this table and this is the way around a warranty claim. Huayue offered to send me a new junk table for $200. Time to shift to Lowes!

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2no_or_not2no
Hoboken, US
Jul 07, 2009 1:00 am EDT

Ms stinson. I've been in customer service since I was 12 (yes that's when I began working). If the fans have a 15 yr warranty then it's really bad publicity if their product malfunctions after a yr. No manufacturer wants that on his record, because word of mouth, and now w/help of the internet, it's like an epidemic. That's a lot of pontentially missed sales.
As for shopping at that store for as many yrs as he has, well 1st off, home depot can't afford any bad publicity right now. Where ever they open a store, lowe's is opening one across the street. Not good for either one, but it keeps them honest. 2nd. I love movies and used to buy tons of them from best buy. I took one back once, even though they had a no return policy on videos. The manager at first didn't want to give me a refund or in store credit, but I told him to look up via my credit card number how many movies a yr I buy from them. I said are you going to lose a $900 a yr customer over a movie. That's bad economics any way you put it. Well he wound up taking the movie back.

HomeDepot_Care
HomeDepot_Care
Atlanta, US
Jul 06, 2009 5:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Herb,
I am glad to hear it. I am here if you need me.

Michael
The Home Depot

HomeDepot_Care
HomeDepot_Care
Atlanta, US
Jul 06, 2009 12:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi this is Michael from Home Depot Customer Care. I’m sorry about that. I can assist you with the Hampton Bay fan. Please send an email to information@homedepot.com.

Michael
Customer Care
The home Depot
Atlanta, GA 30339
information@homedepot.com

JGraceyStinson
JGraceyStinson
Orillia, CA
Jul 06, 2009 5:21 am EDT

We have 3 Hampton Bay fans, the most expensive was $140 and the least expensive about $50. I'd have to look up the warranty for the older two, but we just bought one last week, and it has a 15 year warranty. Nobody offers a 15 year warranty unless they are sure their product will last that long. The warranty, of course, is usually limited to certain things like manufacturing defects or failure. If a power surge or incorrect installation caused it to short out they won't cover stuff like that. Your best bet is to contact Hampton Bay directly. Most likely, you'll need your warranty card info and/or your receipt, and things like the product model# and serial #.

No, the store won't take it back. Most stores (not just Home Depot) have a maximum return period - some are 14 days, some are 30 days, and a very few are 90 days. After that, you return the products to the manufacturer. No matter where you buy it. Home Depot's policy is 90 days for most items, which is rather generous. Their store policies can be found here: http://www.homedepot.com/webapp/wcs/stores/servlet/ContentView?pn=Return_Policy&langId=-1&storeId=10051&catalogId=100

I really doubt Home Depot will miss your business, but dissing them because they won't take back your fan after more than a year is a silly reason to not shop somewhere. If you've shopped there as long as you say, then you should be well aware of store-return policy.

N
N
2no_or_not2no
Hoboken, US
Jul 06, 2009 12:40 am EDT

did you have a warranty on it?

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