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Travelocity / hotel reservation at travelocity was a mistake!

1 United States Review updated:

Using Travelocity to book hotel reservations in Hawai'I was a mistake. When we needed an extra day on our package, the hotel confirmed the reservation but told me only Travelocity could book it. When I called Travelocity, they couldn't find the reservation and told me they couldn't book it. When I complained using their "Guarantee" service, I received an automated email message referring me back to the same phone number I had just called earlier. The best part is, I waited until arriving at the hotel and extended the stay on my own. I learned my room cost $25 a night LESS than the Travelocity "special" rate. i.e., it cost me $175 more to use Travelocity.

Needless to say I won't book through them again.

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Comments

  • Mi
      26th of May, 2007
    0 Votes

    Travelocityis a ripoff operation.

    I had to cancel a hotel reservation in Bangkok 2 months prior to arrival date. The hotel cancellation policy was to charge $25.00 or one night room rate. Travelocity charged me for the full 4 night booking that I made. In my opinion, nobody should use an agent like Travelocity.

    Mike Eldridge

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