The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

TracFone Wireless / did not return $20 phone card charge when faulty phone returned!

1 United States Review updated:

Bought c139 tracfone on2/11 from radioshack, hyannis, mass for $14.99, plus #1021355 Trac $19.99/60 min pre-paid minutes. Returned phone to Radio shack on 2/16 as defective, and received a credit for$14.99. Neither Radio Shack nor Tracfone would give me credit for @19.99 air time, even though phone was never operated, nor any minutes were spent. It was their "policy" not to refund pre-paid minutes. This seems to be a scam!

Sort by: UpDate | Rating


  • Da
      2nd of Nov, 2007
    0 Votes

    It's plainly stated on their receipts that airtime isn't refundable (even if you were too stupid to use up that airtime before returning the phone) and this is standard practice with any prepaid airtime. If you bought a car, went and put gas in it, then decided to return the car, should the car dealer refund your gas? Hint: The correct answer is HELL NO!

  • Pe
      1st of Oct, 2008
    0 Votes

    here is the tracfone's executive phone numbers. good luck spread the word.
    Here are the people I called, please print them to help other readers:

    F.J. Pollak-President
    8390 NW 25th St.
    Miami, FL 33122
    BBB lists phone numbers:
    Fax: 305-640-2070

    Vice-President's name is Stephan Ritter

    Tacfone's Corporate Offices:
    1020 NW 163rd Dr.
    Miami, FL 33169

    Head of the refund department:
    800-339-9345 ext 3214
    or ext 6673

Post your comment