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TracFone Wireless Profile

TracFone Wireless

www.tracfone.com

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2.4 29 Reviews 724 Complaints
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TracFone Wireless Complaints Page 37 of 37

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R
12:00 am EDT

TracFone Wireless Double billing without issuing any minutes

At 6:20 pm Igave the net10 reorder girl all the info she needed to reinstate my net10 phone. She put me on hold for a few minutes and them came back on the phone only to tell me that my visa card was no good. I called my bank and (while not giving the amount of the transaction) asked what the amounts of only my wire transfers were and they told me all of them, including one for 32.24 from net ten. I called net10 back and told them that they had my money and to give me my 300 min. or my money back. They said that they didn't have my money(wire fraud)and to call my bank back because they had it.

The next day Igot back on the phone and called Visa, ,the F.T.C. my bank to see if my money had been returned, no. But another 32.24 had been charged to my acct again, So, now we're up to 64.48 and In still don't have any airtime on my phone, the money has been taken out of my bank and it's all my fault according to the Argentina base of the company. Now that I had a costly conference call with everyone involved and the net10 people finally acknowledged that they were wrong and I am to be reimbursed within 24 hours. I'm still not a very happy camper and fill that Law Enforcement agencies should be informed of a possible wire fraud has been committed. Those people down there knew they had my money and it took me Two days to get them to admit it. I've lost Twenty hours of my own phone time and probably Two to Three hundred dollars over a principal. So, someone has to make it up to me and my lost revenue hours. someone needs to lose walmarts business or I get compensation...

rick fetty
140 park lane, suite13
St. Joseph, Mo. 64506

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Lisa Mcclure
Louisville, US
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May 14, 2014 2:28 pm EDT

Straight talk has been double billing me and giving me the run around...Teresita Armada is the lady that has been delaying me getting my money ...she says she sorry that I was right and her boss found it but still has not returned my money double billing me for 6 months.
NEVER GIVE THEM YOUR BANK CARD NUMBER PEOPLE PLEASE !

I HAVE CONTACTED THE FCC, FTC now the BBB and Attorney General & Walmart !
I dont understand how they can get away with this scam .
Thank you Lisa Mcclure

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S
12:00 am EDT

TracFone Wireless Did not return $20 phone card charge when faulty phone returned!

Bought c139 tracfone on2/11 from radioshack, hyannis, mass for $14.99, plus #1021355 Trac $19.99/60 min pre-paid minutes. Returned phone to Radio shack on 2/16 as defective, and received a credit for$14.99. Neither Radio Shack nor Tracfone would give me credit for @19.99 air time, even though phone was never operated, nor any minutes were spent. It was their "policy" not to refund pre-paid minutes. This seems to be a scam!

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Peter
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Oct 01, 2008 12:01 am EDT

here is the tracfone's executive phone numbers. good luck spread the word.
Here are the people I called, please print them to help other readers:

F.J. Pollak-President
8390 NW 25th St.
Miami, FL 33122
[protected]
BBB lists phone numbers:
[protected]
[protected]
Fax: [protected]

Vice-President's name is Stephan Ritter

Tacfone's Corporate Offices:
1020 NW 163rd Dr.
Miami, FL 33169

Head of the refund department:
Monica
[protected] ext 3214
or ext 6673

D
D
Dan Feldman
Send a message
Nov 02, 2007 6:19 pm EDT

It's plainly stated on their receipts that airtime isn't refundable (even if you were too stupid to use up that airtime before returning the phone) and this is standard practice with any prepaid airtime. If you bought a car, went and put gas in it, then decided to return the car, should the car dealer refund your gas? Hint: The correct answer is HELL NO!

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12:00 am EST
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Tracfone Wireless and Net10 are taking an unfair advantage, exploiting people from other countries like belice phillipines colombia argentina guatemala paying 3 dollars per hour to its workers, to do a very hard and second after second stressing job and giving workers 10 minutes brakes every 6 hours giving customer service all over the United Estates not...

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12:00 am EDT
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TRACFONE Wireless, Inc. a subsidiary of America Movil. U.S. Patent No. 5,631,947 I have looked in my mannual, and on their official home page web site but find no address, who to contact other than the customer service number, [protected] They have purposely left off all information about themselves, officers of company or whatever. This should not be...

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About TracFone Wireless

TracFone Wireless is a prepaid mobile phone provider offering various plans without long-term contracts. They provide a selection of smartphones and basic phones, along with options for data, talk, and text. Services can be customized to fit individual usage needs, and they operate on major networks to ensure widespread coverage.
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  1. TracFone Wireless Contacts

  2. TracFone Wireless phone numbers
    +1 (800) 867-7183
    +1 (800) 867-7183
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    +1 (305) 640-2000
    +1 (305) 640-2000
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  3. TracFone Wireless emails
  4. TracFone Wireless address
    9700 NW 112th Ave., Miami, Florida, 33178, United States
  5. TracFone Wireless social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 12, 2025
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TracFone Wireless Category
TracFone Wireless is ranked 39 among 345 companies in the Telecommunications category

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