Toyota
reviews and complaints

On 27th Dec.2018 - I took my car for service to Wing Hin Motor, Ampang (Pandan Indah) KL, Malaysia.
I have been maintaining my services at this center since purchasing my car. Since it was due for a service and I had planned to go for a holiday during the year end break, I did what I normally do. Took it in after making my appointment. Left the service center and got a call later telling me that my car is ready for collection
The receptionist gave me my bill and as I checked the papers, I noticed a list of things that need to be repaired or replaced. Thank GOD for this. I insisted to see the service agent who attended to me initially when I sent in the car.
I was shocked to see that the list consisted of some major defects which needed immediate repairs. Nobody called to inform me that my car needs some urgent repairs and it is dangerous to drive. This was confirmed by the service agent and Mr. Wong Tuck Woh (Manager-Customer Service Operation) whom I insisted to meet. I needed a clarification on how the S.O.P. is. Unfortunately I got no satisfactory answers.
My question was :
Why didn't anyone from the service center call to inform me of the defects in my car and that it needed to be rectified immediate or A.S.A.P.

What if I would have paid the receptionist and just left without knowing or told of my car's defects.
It was dangerous not only for my family and me but also other road users. Taking this into consideration, I had to cancel my holiday plans. It was to risky. Who would have accountable in the event of an unfortunate or tragic situation. I could not take the risk.

Mind you, this is not the first time that I have been disappointed or rather disgusted but on the other occasions it wasn't life threatening.

How can a Toyota Service Agents take this laid back attitude when lives are at stake on the road.
I insist that this matter be looked into and hope to hear from UMW Toyota Motor Sdn.Bhd.

Note : Toyota Motor Malaysia should have an additional category included in you boxes and it should be 'Complaint'.
Is the following merely for cosmetic purpose...
Toyota Careplus
Enjoy the quality and professional care for you Toyota
Enjoy a smooth and SAFE driving experience

Ordering car from sales person, dealing since Nov 21, 2018, deposit Nov 27, 2018.

Deal promised car can be collect before Dec15, 2018. Keep waiting and follow up with Sales Person and Manager update car arrive time on 27 Dec 2018, payment make by cash on 27 Dec 2018, JPJ registered done by 27 Dec 2018.

28 Dec 2018 follow up with Sales Person, answered car no ready yet. still need to wait till 31 Dec 2018.

Being deal the car for month, documents and payment done. but car no ready as promise!

Hope to get a quick response from Toyota Center!
Thank you~

This morning 840am as usual come for43000km service appointment at Toyota Segambut service center. around 11:35 En Faezool told me is completed and I made the payment.after that then only I realized that the changed part is not there and I ask Faezool what was happening? He then ask back the car key from me and said that need to "reset the SD card"after changing the air filter.Then the technician drove quickly to the backside as I was chasing it and I realized that they quickly replace the air filter .I feel very upside down with professionals service.
Unfortunately manager is not in and the answer from the assistant manager is totally disappointed, lastly offer by the coustomer relationship manager to returning back the sum I'm paying for that air filter and without a single word of apology.
I'm a regular coustomer to this service center yet this thing can happen.and I'm so worried about the previous service where I received from this center is reliable and trustable?
Kindly look into this serious matter.
Thank you.

Yours faithfully,
Danny Ku.

I am driving a less then 3 years old Toyota Altis 1.6A which is still under warranty. I was doing a reverse parking at Fortune Centre carpark in Singapore. I was reversing very slowing where my booth of the car hit the handrail of the wall of the parking lot. The reverse sensor fails to activate thus causing the dent on my booth. I went back to our Toyota agent in Singapore (Borneo Motor) who confirms the reverse sensor was faulty and replaced it on Dec 21 2018 free of charge since it was still under warranty. However, they dispute my claim for the accident and that the dent on the booth cannot be repaired free of charge . As such, I am filing an official complaint that I should be subjected to claim repair for the booth since it was the reverse sensor was faulty and failed to detect the wall behind. My email is Car number - SGZ998B.

As a returning customer to Toyota, I love my convertible! Unfortunately, you don't produce them anymore and I had to purchase a used 2007 and not a newer model. I shouldn't' say unfortunately, because I love my convertible! I worked as a Customer Relations Manager at King Toyota, JM Lexus and Toyota of Hollywood, careers that I enjoyed and now miss.

The Solara that I purchased has a cracked dashboard. I was told that there was a recall on the dashboard, but I have no idea how to find it. Can yo please help? My vin is 4T1FA38PX7U124589. Thank you for your time and attention.

Respectfully,

JoAnn Akrivos
[protected]

When I bought my Toyota Tundra Truck from Toyota of Lewisville 7 3/4 years ago, which is now Lonestar Toyota. I asked for Stephan and I was told he was off. A Mexican service writer and his Tech have sabotaged my Tundra In Sept 2018. The Tundra showed a cover on the motor being a 5.7 iForce V8. Every time I took my vehicle in for Service I had no complaints. Now within the last 3 1/2 months I have been told my cabin filter has leave in and dirty. All I went in for was a oil change and reset computer. I was told my cabin filters were dirty and was changed without my concent, I was being charged over 73.00 for an oil change that I have a card when my vehicle was bought saying Free Oil Change as long as I own my Tundra. The other part of this problem is when I btrought my truck in for the oil change, my passenger fan canister was filled with huge leaves that can only be placed inside by had. When I brought the Tundra in for the oil change, the were no noises in my vent area then there was a disturbing noise that sounded like we were kid & put a clothes pin and a card on bicycle spokes coming out of my dashboard vents. Well, in Sept 2018 I did the above and I was told later by a retired Toyota Technician that a Toyota Tech Change the cover on the motor with a 4.7 iForce V8 that is missing 1 screw. I do not believe that adding oil to the motor or draining the oil has anything to do with taking this cover off and replacing it with what was once a 5.7 iForce V8 cover and replacing it with a 4.7iForce V8 cover. Is this the way Toyota Dealerships Do Business In Texas with their customers. What is Dealership or Toyota going to do for me to fix this issue that was done in Sept 2018. Lone -star Toyota has lost my business and I will be letting people know of how Lonestar Toyota SBotaged their Cudtomers Vehicles just so they can make money off of their customers by causing problems and issues to customers vehicles. I will never buy another Toyota vehicle from Lonestar, Plano and Pat Lobb Toyota ever again. There are other Dealerships that I will purchase my Toyota Cehicles from and that include in Europe too like a Hilux 6x6 in the future.

I would like to meet with a Toyota Executive from Corporation and not a dealer mgr or Rep yo see that I am not lying about this cover and I should not pay for the Tech and Service Writers Sabotage stupid childish games.

As yesterday I drive in Toyota service sg buloh branch to checking some knocking sound coming from under carriage engine side, I would like to complaint about service provide by service advisor lack of experience and didn't update information about the car status ... and end up I scold him and I'm suspicious they from SA / technician sobataged my cars till I'm need to towing back to the workshop again today when I request to meet up manager they keep saying manager not around, now the question here why no one from management roles come out to settle my issue. Thank you

I started noticing that I was losing oil in between oil changes. There were no leaks that I could see. I took it to the dealer that I bought the car from and where I get all of my oil changes at and told them about the oil loss. It was time to change the oil also. They changed the oil and told me at check-out that they could not find any leaks. They said that Toyota had a warranty recall due to engines burning oil just like mine was doing but that I missed it by 6 weeks. I told them I had not received any notice of this warranty recall. Who was supposed to notify me, the dealer or Toyota? They said I could pay 2500.00 dollars and they could fix it. Why would I put 2500.00 in a ten year old engine.? It had less than 80, 000 miles on it. So if Toyota knows that this year model's 4 cylinder engine has an oiling burning problem then why would they have a time limit on the repair? If I have that car with that engine and I am losing oil then Toyota should repair it. The dealer told me to call Toyota and when I did they BLEW ME OFF! Did Toyota not make the car? I probably won't ever buy another Toyota because of the way I was treated. How the hell was I supposed to know of this problem when no one notified me and I bought the car from the very dealer that said they won't repair it unless I pay up! I am not happy! What is Toyota going to do about this? Thanks

In March 2018 my RAVA 4 roof peeled off. I immediately went to TOYOTA of ORLANDO where I purchased my RAVA 4 new in November of 2013. The collusion center told me that the reason the paint was peeling was that there was a problem with the application of primer and paint causing the paint to peel. They repainted my roof and I was on my way. On October 16th 2018 I returned to the collusion center to show them that my side door, gas cap and fender is not peeling. They contact me back on the 21st of October and told me that they would not repaint my vehicle. Toyota acknowledge that problem the first time and repainted my roof; now they are telling me that I my vehicle is not under warranty.
I replied this is not a standard warranty issue and should not be treated as one. They said not their problem

Recently, I was in Chicago and my van was parked in a parking space outside my niece's home and I went to use my key fob to open the rear driver side sliding door and I heard a loud, weird noise and my door stopped opening mid-way. From the looks of it, the cable snapped or something and the door can no longer be opened or closed using the key fob. It also can't be opened very wide by hand and is essentially useless at this point.

My van isn't even paid off and Toyota is telling me that sliding doors might not work for the duration of my van's life. That is absurd and a definite flaw in the way the van door was made. Furthermore, I am thankful my grandson or dogs were not exiting the vehicle when the cable snapped. This could have been a dangerous situation.

I called the service department on December 8 at approximately 10:00am in the morning to schedule an appointment for my son‘s vehicle that was having steering issues . This rude person was insistent that I give her my son's telephone number to look up the car and he had never been there before so I said she could put it under my name. When I gave her his number, of course he wasn't in the system so she had to make up a new account anyway and I told her to put it under my name but she had an attitude and doing so. This person kept cutting me off with the spelling of my name, was short and rude with answers and frankly doesn't deserve a job where she's working with customers on any level! When she asked what the problem was and I explained to her what was wrong with the car she said "you could've just told me your car needed a check up!" I have had a Toyota since 2007 and never EVER had a more rude representative of the company! This kind of attitude makes people want to go elsewhere for service! I would implore you to get someone else to answer the phones and to schedule service/maintenance appointments for vehicles! She is just not the right person for the job or any job that represents your company!

We bought a pre-owned, certified, Toyota Prius in 2010. For most of our years of ownership, we've had to suffer with this intermittent issue: The dashboard doesn't light when you turn on the car. As a consequence, you don't know how fast you're driving, how much fuel is in the tank, you can't use features such as cruise control, and you can't turn off the car (and consequently can't lock it).

I only recently found out about an extended warranty via the Internet, to address the problem. I never received notice from Toyota about this issue.

Even though the Toyota Dealership in Olympia, WA [protected]), and Toyota as well, has documentation that we brought the car to that dealership several years ago to get this problem fixed, they continue to refuse to apply the extended warranty and fix the problem. In addition, both the manufacturer and the dealership state that the customer most prove to the mechanic that the issue exists before it can be fixed -- the customer has the near impossible task of taking the car to a dealership at the point the intermittent issue occurs, and is continuing to occur when he/she gets to the dealership.

I will never buy another Toyota vehicle.

This is yet another complaint about the headlights is my 2008 Prius. I am beyond tired of replacing the defective headlights in this vehicle. As the only owner of this car, I can say that over the life of this vehicle I have spent more on headlights than oil, car washes, or any other basic care items.
Driving down the road, one light will go out...sometimes the right, sometimes the left, or at times both at once. It was when I was pulled over by the police when both headlights failed at once that I found out that this is a common problem with this year of car and it is the ballast NOT the bulbs. The officer issued me a warning and wished me luck getting anywhere with getting it fixed.
I complained to the dealership in Oshkosh WI where I purchased the vehicle multiple times over the years but each time they act like it is the first they have heard of it and have no record of the issue.
I even had them replace the lights at an obscene cost only to have the lights continue to fail. Yet there are no recalls for the defective headlight system for the year my car was produced.
So now as I am sick of dealing with the dealership, I am registering this complaint directly to you.
VIN # JTDKB20U287721036

This is a safety issue your company is well aware of and still fails to address. That equates to negligence.
Tracy A Swinson

I am very sincerely to look for a job as sales advisor at Toyota and found that they have a practice as Sales Advisor without ID and without basic pay. Says like need to sell 12 units within 3 months to become SA with ID.

OK, maybe this is their standard to filter quality people.Around 4 units per month, in Toyota should be able to hit it. I really wish to work here and will not give up without try.

After join, found that there are nearly 20 SA with ID in the branch and not even one of them can consequencsly hit 4 units per month. Then, how can the manager request a new joiner without any experience, without proper training to do it?

I try very hard, study a lot, ask a lot, learn a lot thru Google, Youtube... During the process found out many SAs are lack of products knowledge, even some of them don't know how to activate a simple FOLLOW ME HOME features.

Recently got news that managment want to visit to test SAs, manager immediately remove SAs without ID activities in the branch, even some actions are without any initial notice, just like kick us away...OK, most of us are working here, contribute our time and effort here even without pay, how can we be treaten like that? Who still dare to work in Toyota?

I am from Lucknow my Car no is UP32 GE 3939, the car bought in the montb of May 2015 and has run only 30000 kms. The right window. Glass was not functioning since last two years it used to get stuck up and not get closed while closing sometimes it used to close sometimes it used to get stuck.

I have complained for tbe same on every service but it used to addressed and temporarily resolved but now it got closed completely.

On one full day of examination at Sahu Agency Chinhut Luvknow UP India. it was conveyed that the motor and swich both are damaged and would cost us some 20000 on payment and the glass will function then only

First of alll it took them 2 days to establish that the motor and switch is damaged and secondly wen it was reported every time in service why they did not check and replace, now since in May 2108 company warranty is expired they r trying to resolve a problem of more then 2 years and that too on cost.

It's cheating and poor management of tbe local agency. The service levels have gone down.

And it is cheating that thay did not repair in last two year.
I am highly disappointed with the service levels and cheating attitude of the agency. My vehicle is just ran for 30000 and is regularly serviced in Company service centre and now this attitude has left me felt cheated.

I hope u would take a proper note of the problem and shall help me get resolved the problem

Ajay Singh
[protected]

We tried to buy / book the new 2019 Toyota corolla 2019 high line from the egyptian branch of toyota but they told us that there is none available and we can't even book one to receive in the next shippment and after asking some employees we found out that they reserve the cars in the shipments to the local dealers so they would get more money from it and sell it with a higher price than the price announced on the company's website.

Please advise us what to do in this situation.
Below is my email for your response
[protected]@gmail.com

I drop my car to Dublin, CA toyota service center on 11/28/2018 around 10AM with client number 61845. I did not receive phone call next day, so I called few times and left message, finally they returned to my call and stated they called wrong number before and stated the issue they found, at beginning he stated add up quite high, and I can not afford it, could you give me some discount, he said Ok he max could do 20% discount, and per his statement, there are 4 major items around 500, 600, 500, 700. plus tax, 2600 I thought is acceptable, Which is thursday, he stated may be ready Friday, but for sure Saturday. I left message on Friday, no one call me back. I called the SAT around noon time, can not reach anyone except the appoint number, but the lady can not reach anyone until after 30 mins, I have all the phone record. And stated the car ready on Friday. Well I drive there, and ready pick my car, and being surprised with a bill to $3600 instead of $2600, they do not let me drive away the car except I pay the full amount and due to I am in a rush to pick my kid and I have to pay it first. But when I drive on the way, and found the sunroof leaking still going on which being charged $751, and water still have accumulated in the car. and the charged 831.44 light issue still same as before., rest staff all I can not see, not sure they really did repair or not, the credit is totally being discounted. I have to return the car back to them. I request refund to my credit card paid, this is unacceptable. call me @ [protected]. I never complain before, this is really out of my bottom line, last year when I repair in here, they lost my wheel cover which I did not pay attention until I back home, and called them, for sure they do not say it is their problem.

Good Morning,
I would like to lodge a complaint - I am very sad about the service I received at Toyota Carnival! I am really not one to complain as for a very long time in my life I worked in the service industry! So for me to complain it surely must take alot! This was the first time in my life I purchased a vehicle- sad to say it wasnt a pleasant experience!

Firstly, once I showed interest in purchasing my Hyhundia IX35 - I had to keep on calling the dealership for feedback! Almost 3-5 times a day being promised a call back which never happend! I ended up calling them back! The Sales person Lloyd Lill could never give me straight answers, it had me so frustrated and asking myself the question if I had to buy the vehichle based on service if I would still take it! Definitely not!

On the day of collection, there was a huge delay after they wanted me to collect the vehichle the day before I unfortunately couldnt as I had back to back meetings and after work my ill son needed care! Giving them much more time for collection the following day- Friday the 30th November 2018! When I arrived at Toyota Carnival I was advised that the vehichle is in the workshop and car track is being fitted! I wanted to have a last good look before signing the documents. None the less I signed all paperwork and waited another while and eventually the car arived!

I then noticed a couple of things, there was no jack in the boot, the tires of the vehichle was in a really bad condition and this was ticked off on the 120check—?

One back wheel tyre even had a side wall plug in- this is very dangerous and I cannot believe that a dealership would let this slide! Both the front tyre were worn off on the sides even had chunks of the tyres out! I showed this to lloyd and he advised to speak to the manager, he returned and stated that they will only replace one tyre, I was upset and asked to speak to the manager Christiaan! Loyd returned and stated that Chritiaan is busy and does not have the time to speak to me! I was willing to wait- loyd came back and reiterated that he does not want to come outside!

My father in law and partner then went inside to speak with Christiaan! My father in law mentioned the condition of the tyres on the vehicle where he agreed to replace only two! My Father in law asked him to come outside and look at the tyres himself he refused and stated that he is not making enough provit on the vehicle to replace all 4 tyres!

At this time Lloyd only stated putting the ribbons on the vehicle for photos and hand over, I was in shock as to the service at Toyota Carnival.

I left heavy hearted and this was meant to be a really happy moment that was stolen from me!

Yesterday, I realized that a sticker remained from the previous owner on the window of the vehichle - this did not make any sence as I paid an additional R3500 to fit the vehichle with smash and grab on all 4 windows! I called Lloyd the sales person I have been dealing with- but once again he could not give me a definite answer as to whether or not the smash and crab was fitted!

I know for a fact it wasnt, how can they take a paper sticker off the back window apply smach and grab and without a trace replace the discovery emergency sticker?

The previous tint that was added to the window is scratched and this is still the same!

I have also come to realise that certian buttons on the stearing wheel does not work! Even the reverse camera says no signal all the time! Surely these are the things that need to be checked before selling a vehicle?

Please advise me on the way forward in regard to this!

Looking forward to hearing from you soonest!

Kindest Regards!
Not a happy customer
Susan Erasmus
[protected]

Hello my name is DaShanie Crosby and I have a 2015 Toyota Camry. I have been working with credit life on trying to get them to honor my policy. In the mean time I've been receiving calls from very rude customer service representatives. I've had several deferments on my account and I understand that its not a guarantee that I receive one, but none of your repersentives will research the account or try and find any kind of solution to help me. In my contract there is nothing that states that I could only have eight deferments. But yet every letter that's sent out says that I've hit the maximum. Like I've advised the repersentives to have some Empathy for the customers at less pretend.

I purchased a 2018 Toyota IAN in 2017. November 26, 2018, I called Toyota Service Center in Downtown Oakland, Ca. and scheduled an appointment for 1/27/2018 for service. My concerns were
1.) the same wrench popped up in the warning panel. I looked it up in the manual and needs maintenance, I thought that took place?
2.) I also was hearing a clicking sound while starting the car.
3.) I inquired about the oil as I was previously told that synthetic oil only needs to be changes every two years.

A mechanic introduced himself as Patrick came to assist me, I explained to him the three items above. Patrick's only concern was if my service was due every 6 months or every 5 thousand miles. I left my car and went to work. I received a call from [protected] which was Patrick from Downtown Oakland Toyota. Patrick stated my car was ready for pick up. I arrived to pick up the car up only to see the following
A tank of gas was used for something and it appears my car sat in the rain.
I go to start the car this morning and guess what the wrench pops up again.
I look at the settings myself (took pictures) and they were set to 4997 miles when the next services was due.

My complaint for Toyota is your customer service needs improving. I admit, I'm not a mechanic, but I'm also not ignorant. this really insults my intelligence. I need Toyota to get back to me and resolve my issues. I do not feel I received the service that I paid for.