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2.0 1217 Reviews

Toyota Complaints Summary

292 Resolved
923 Unresolved
Our verdict: When using services from Toyota with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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10:40 pm EDT
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Toyota customer service at star toyota

On 10/16/2017, I reported to Star Toyota of Bayside to repair an air-conditioning leak in my vehicle, a 2008 Toyota 4Runner, as the vehicle's vents were blowing out hot air when the AC was activated. I informed Sunny R Dalavai, Advisor, that I had a leak in the air-conditioning system and I respectfully requested that he not just recharge the system and send me on my way. I stressed that the system had a leak. He did what I requested him not to do, he charged the system and sent me on my way. I was billed $201.21 for recharging and labor. On 04/19/2018, I returned to Star Toyota of Bayside and I reported that the vents were blowing out hot air when the AC system was activated. Again, I reported that the system had a leak. I made this report a second time and I respectfully informed Mr. Dalavai, that Star Toyota did not repair the leak as previously requested. Mr. Dalavai stated that the Toyota technician located a leak on an air-conditioning hose and I was charged $401.21 for this repair. He did state that "this is to start with." I explained that I didn't want to return to Star Toyota for the same repair and I informed Mr. Dalavai that I trusted this repair to be final. At no time was there a systems check conducted on the air-conditioning compressor which lead me to believe that everything with the air-conditioning system was operating as required. On 08/27/2018, I returned to Star Toyota of Bayside for a third time and I reported the same condition, that the vents in my vehicle were blowing out hot air when the AC system was activated. On 08/28/2018, I returned to pick-up my vehicle and I was informed by Mr. Dalavai that the Toyota technician located a small leak in the air-conditioning compressor and that that part required replacement, a total cost of approximately $3000.00. I asked Mr. Dalavai if the technician had inspected the compressor on 04/19/18, and he could not provide me with an answer indicating that an inspection on that part was conducted. I also informed Mr. Dalavai that at no time was a compressor inspection conducted as it was not noted in the invoice notes from the inception. Mr. Dalavai stated that the system was recharged and that I would not be required to make any payment for the new charging of the AC system in my vehicle. At this time, I informed Mr. Dalavai that my vehicle had not been repaired as requested, that my vehicle still has an air-conditioning leak, and that said repairs conducted did not meet the 12 months covered warranty as stated on the invoice. I returned to my residence with the vehicle, but I felt as though I was taken advantage of. As a result, at approximately 1:15PM, I contacted Star Toyota and I requested to speak with manager in order to report my dissatisfaction with the service provided. Alysha, receptionist, answered the call and informed me that Alex Collao, Star Toyota Manager, was in a meeting. She also stated that Diana Castillo, Star Toyota Asst. Manager, would return my call by 2PM. I never received a follow-up phone call as stated. On 08/29/2018, I contacted the Toyota Corporation and I informed Laquisha, receptionist, of the events aforementioned. At this time, I was provided with a case number and I was informed that I would receive a follow-up phone call in regards within two days. On 08/31/2018, I received a phone call from Dian Castillo, Star Toyota, and I reported my dissatisfaction with the service / treatment at Star Toyota. Ms. Castillo stated that she would meet with the advisor and that she would call me back on Tuesday, 09/04/2018. On 09/06/2018, at approximately 2:50PM, I contacted Star Toyota and Mr. Dalavai answered the call. I informed him that I wanted to speak with Mr. Castillo. At approximately 3:40PM, I received a return call from Ms. Castillo and she informed me in sum and substance, that Star Toyota would not absorb the fees associated with replacing the air-conditioner compressor in my vehicle. She also stated that I could request assistance from the Toyota Corporation for resolution. At approximately 3:45PM, I contacted the Toyota Corporation and I was informed by Chelsea, receptionist, that the Toyota Corporation would not assist with the repair because the vehicle was out of warranty. I explained that although the vehicle was out of warranty, the vehicle was not repaired as required, and that the vehicle still has an air-conditioning leak, an issue that has yet to be resolved. With all this said and done, I am in the same position I was in when I first reported my issue to Star Toyota. My vehicle still has an air-conditioning leak. Thanking you in advance for your assistance with this matter.

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1:30 pm EDT
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Toyota both product and service by dealerships

Eric Smith
6535 Engle Road
Brook Park, Ohio 44142
[protected]@aol.com
[protected]

October 19, 2018

2007 Toyota Camry Hybrid, Hybrid system overheating light

Over the past 2 years since the hybrid battery replacement, I have had my Camry checked by two different dealerships on five different occasions.

Each time for the same problem, hybrid system overheating.

Motorcars Toyota
2950 Mayfield Rd,
Cleveland, Ohio

and

Village Toyota
2431 S Suncoast Blvd,
Homosassa, Florida 34448

Motorcars Toyota has checked my vehicle twice but never found the problem

Village Toyota has checked my vehicle three times and have checked the same items as Motorcars Toyota. Problem never found even though Village Toyota has test driven the vehicle. It will not have a problem unless it is driven on the highway at 65mph for a period of over 15 minutes.

When the vehicle is driven on the highways going a steady speed without stopping it overheats. When the vehicle overheats is looses power and needs to sit to cool off before you can proceed. Both dealerships continue to check for codes and find nothing. The car is a safety hazard on the highways because of loosing power.

Both dealerships charge me for diagnostics each time its brought in, and they continue to duplicate there efforts and charge for it. Nothing has been found. no fan blockage, trunk is clear and everything checks clean. The amount spent including the battery bank replacement is running close to $4, 500.00.

It is very clear that Toyota Mechanics training is inadequate.

I need answeres on this, Im ready to purchase a new vehicle but I'm affraid to touch another Toyota and will stay away from Hybrid systems in the future.

Eric Smith

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11:34 pm EDT
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Toyota 2016 toyota hilux

Good day,

I'm have a very bad feeling about Toyota service in my country Bahrain.

I had an issue with the transmission ( AUTO ) that I've complained about it four times and they didn't fix it.

I paid money for all services to agent on time
They don't have an experience of how this issue is frequently happen to me, so what i have to do with this issue?

Owner name: Mohammed faez yusuf
Contact number: 00973-[protected]
Email: amer.f.[protected]@gmail.com

Chassis number: MR0JX6CD3G3161406

Regards
Mohammed

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1:56 pm EDT
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Toyota toyota 2018 rav4 hybrid

I purchased my brand new RAV4 Hybrid at Johnstons Toyota in New Hampton, NY on December 31, 2017.

I noticed in August a strong mildew smell coming from the car. I took it to the car wash and got the car detailed. A few hours later the mildew smell returned.

I spent over three hours at Johnstons Toyota where they confirmed verbally and written that there was a mildew like smell in the car but they could not do anything further without taking apart the dashboard to further look. They said it would be my financial responsibility due to the costly number of hours for labor. I was very upset as I purchased my Prius with the same dealer almost 10 years ago.

My clothes smell. My purse and anything I put in my brand new car smells. My kids backpacks smell. I am mortified when people come into my car and smell it and later complain it's on their personal items.

I was told by Toyota and it was also noted that I should call Corporate. I did make the call and the person told me she would call me after investigating. She called a few days later basically repeating what they told me at Johnstons Toyota.

My car has a warranty --- I was told it means nothing. I am ready to report this car as a LEMON. I don't know what the odor is and how toxic it could be to me and my family.

It's a brand new car and it's not even one year old. I reached out to a few Rav4 repair dealers they suggested the car was stored in a facility where there might be fungee living in the car.

I am hoping something will help me.

Thank you.

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10:57 am EDT
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Toyota keith pierson toyota (salesman doc)

About one year ago I moved from Southern California to north Florida and traded in my Scion tC and financed a Toyota 86. I had the sales man "Doc" who financed me at 3.9% because I qualified for the loyalty program. I had recently moved and started a new job so I didn't have work history to show or a high income yet he told me it was totally fine and got me in that 86. I turned my previous Scion into a Lexus dealership and drove my new car home from that day on I had nothing but problems. First problem was doc called me and asked me to drive down and he just needed a copy of a pay stub and not to worry they can't change my contract. So I drove an hour to the dealership on my one day off and gave his copies he said not to worry about my income because they can't change my contract. I drove home. A week later they called me back saying they had a "glitch" in the computer and they need me to come sign one more thing so I drove back again. When I got there they sent me back to finance well he takes my pay stubs comes back and say Toyota will not finance you and you have to do a lease. If I still had my Scion at the point I would have gave that car back and walked out. I did not want to do another lease. I felt I had no choice and had to sign the lease I didn't know what else to do. I knew by doing a lease I had to be under a certain mileage every year and so forth. I drive an hour to work daily so I know that I will be paying for that in the end. I was already pretty upset at that point and completely felt that Doc had lied to me just to make that sale even through he knew they wouldn't finance me. I took the lease and went home. The second problem was minor but still a problem my paper tags were over due and I was waiting on a call from Toyota to pick up my plates they did have my plates and they had my experation date wrong on my paper tags so I drove around for almost a month with expired tags. At that point I knew I would never go back there or even want another Toyota since my experience was so bad but it gets worse. A few months in to having the car I get a call from Toyota finance for my miles being over and minor damage to my Scion tC which I was expecting so not big deal right, wrong they told me I owed over a 1000 dollars in three days or my car was going to auction and the remainder will go on my credit. I was panicking at that point I asked what is this money for and he said the dealership Keith peirson did not pay off the last three months of your Scion so it is my responsibility to pay this and I had three days no aceptions because it was going to auction. I called Doc right away and asked him if he remembered writing the pay off amount on a check right in front of me and he said yes don't worry I took care of that. By that point I was done dealing with Doc because obviously he did not mail it to the right place or it got lost in the mail. I drove down again to Keith peirson to speak with doc in person, I had my boyfriend with me for support because I already had got myself into a bad situation with everything on the new car so maybe my boyfriend could help me understand better. We go into docs office to figure everything out. Doc was trying to explain to us how this check was sent to me. I said what do you mean it was sent to me no one ever told me that I was expecting a check from Toyota and I had to pay off my scion? I explained I never received a check and that even if I had I wouldn't have known why and that doc was supposed to take care of that. He started saying that he did his part and it wasn't his fault and he's just the sales person. My boyfriend politely said well now we are in this situation what do we do from this point forward because we have one day left till my Scion went to auction. Doc raised his voice and said very rudely that this isn't any of your business I'm speaking with Tanya. I couldn't believe from such a professional looking dealership that there was confrontation between this sales guy and my boyfriend. At that point we got up and left doc had done nothing to help the problem be solved all he did was say it wasn't his fault. We went back to the finance department and spoke with a very nice lady who listened and totally agreed the situation was not my fault. She over nighted a check from Toyota to the Toyota finance that I was paying off my Scion at and took care of the problem for me. After we left that day I never went back to that dealership again, I won't even get my oil changed there I hate it so much. I have told numerous people my story and have heard so many other complaints andout that dealership as well. I feel that since I walked in there alone being a yound women I was completely taken adavantage of. I pay 512.00 a month and am stuck in a lease that I know I'm exceeding my mileage. Everyday I drive to work I stress and think about it. I will not go back there when it comes time to trade in this car also my screw was broken on my lisence plate the day I bought my car they had about 3 guys out there trying to fix it infront of me and scrating the back with their tools which they never fixed. Completely unprofessional and because I hated the dealership so much it's still broken to this day almost a year later. I will always tell anyone my story so hopefully they don't have to go through it as well and make sure they do not go to Keith peirson Toyota.

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9:47 am EDT
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Toyota roof mounted tv

We booked a car, Toyota Fortuner at Laser Motor (Toyota Bangsar) Kuala Lumpur on 29/9/2018 with RCO no B587594. We allowed the company to proceed with the ordered when the Sales Advisor informed us that the roof mounted TV can be installed later at Toyota service centre. On 4/10/2018 we received a call from Sales Advisor informed that there was a ready stock for Toyota Fortuner silver medium colour and we double confirmed again that the roof mounted tv could be installed later. We went to the company's and made a payment of full deposit for that car. We received the car on 8/10/2018 and on 10/10/2018 we call Toyota Service Centre to request for the installation of roof mounted TV but we was informed that there are no such service for the car delivered to the customer. We informed the Sales Advisor and he promised to check and advised on the matter. On 15/10/2018, he confirmed that Toyota Service Centre did not carry the installation of the roof mountec TV anymore and no solution on the issues. As a customer we want to raise a complaint for;
1) Toyota Malaysia failed to communicate with the branch manager and sales advisor regarding the SOP that the roof mounted TV need to installed before the delivery of the car to the customer
2) Toyota Malaysia refuse to consider to install roof mounted TV after request from the customer and no an alternatif method to assist and settle the customer issues.

Customer : Nik Fauzana Nik Andullah / Mohd Zaidi Mohd Saad
Email : [protected]@yahoo.com

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3:32 pm EDT
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Toyota brake service

Hello: 5/22/2018 Invoice #1637903 Complete brakes and other services for a total of $1412.28.
10/4/2018 Brought back for service: brakes squeaking going forward front and reverse. Concerns dismissed as 'dust or rain.' 10/10/2018 took car to another mechanic: front brakes showed little to no lubrication. Substandard parts were used and not properly installed. Brakes currently installed will only last one year. 10/10/2018 Car taken back to Camelback Toyota. Car left over night. Picked up on 10/11/2018 Inv. #1672005. Concerns dismissed as 'brake dust and rain.' No repair was done. Took car immediately back to first mechanic who fixed the problem and found my right driver's side tire was missing a lug nut - ($2.49) at Auto Zone. Thank you.

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10:33 pm EDT
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Toyota camry front dashboard

Dear Sir
The front dashboard of my Toyota Camry Car license plate no. 891 VSX has started melting about 10 months back. I have reported this to local Toyota dealer for a replacement of the dashboard since the dashboard has been made of inferior quality which could not withstand the sun heat of Gladstone QLD region. They took the photos and escalated to the Toyota Australia for replacement for an approval.

Toyota Australia has come back and agreed to replace the dashboard but will only bear 50% of the dashboard material cost (which is $400) and I need to bear the remaining 50% cost and the complete labour costs which is coming to $1050. I have spoken to Toyota customer care and also filed in a complaint with them but they are not agreeing to bear the full costs. The dashboard material has been a defective one and the melting problem has been reported by many camry owners in Australia. For some Toyota has borne the full cost but for me, they are only bearing a very small cost. So this is my complaint that Toyota needs to replace the dashboard at their own material and labour cost since this is a problem because of inferior dashboard material and they need to bear the responsibility of the same.
Please look into the matter.
Thanks
Rakesh

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8:21 am EDT

Toyota corolla break system

I own corolla 2018, during 10000 km maintenance (Toyota abasia branch) I notes a remarkable wear in break disk and excessive break powder, as well as inconvenient loos sound from the interior tablon,
They did not fix the sound due to the bad manufacturer installation, as well as they accept the wear in the system,
I submit a complain then they replay ignore the main point (wear in the base metal of break disk) which is very risky to my family.
I request to change the 10000 km damage system by Toyota gulf specification system (which I know from Saudi Arabia).
I trust Toyota,
My contact No [protected] Eng Amr

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12:07 am EDT
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Toyota lousy car service as I been seen before

I have been waiting at Toyota Kulai service centre since today 8am with my appointment today to do my car windscreen replacement. Promise completion time was 12pm. When I approached the service counter on 12.50pm asking when target to complete my service, they told me that haven't started any of my car service. This is so called "service" you all provided to your client ?

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11:51 pm EDT
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Toyota driver side mirror refund

Hi,

Below are the complaint details
4/24/18 - Date paid [on backorder]
5/12/18 - Date received replacement
19 days and 2224 miles
Customer #58284

Description
As shown above I purchased a driver side mirror. The mirror that I had replaced looked like a cracked iPhone screen. The view was very distorted and very dangerous. I almost got into a few accidents.

The mirror took 19 days after purchase. I drove 2224 miles during this time. Again this was very dangerous. The speed limit is 75mph where I am from. An accident could very easily be fatal.

I attempted to attached the invoices . I respectfully request a full refund for the danger I was put in.

Thank you

Joseph

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5:56 pm EDT

Toyota navigation system update for 2016 toyota highlander xle

Dear Sir or Madam,

To charge $195 for micro SD HC memory card to update the GPS maps is outrageous. A 32 G micro SD memory card costs approximate $10 and USB adapter for micro chip is around $10. We as customers should get these GPS map updates for free. At the above price, I can buy a new Garmin GPS and have lifetime updates for free. The prices for these GPS updates should be lower or there should be option to update the system ourselves. This is very poor design on Toyota part. I am disappointed in Toyota for ripping-off the customers.

Sincerely,

Alan Reinke

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12:54 pm EDT

Toyota dashboard complaint - toyota corolla 2011 model

Dear Sir, I own Toyota Corolla 2011 model 1.8 cc vehicle, maintained perfectly and done all services in the Toyota service station only. But I regret to inform you that its dashboard is melted recently. And I contacted my Toyota service dealer in Muscat, Oman for its replacement but unfortunately they rejected my request and they informed its warranty period is over and cannot be replaced.

Sir, considering extreme hot climate conditions in the Gulf region Toyota is the best option for surviving this, as per my experience. And am sure that the respected company is manufacturing vehicles by considering all these requirements only. Unfortunately the dashboard melted this time for my car.

Hence, requesting your respected office to kindly look into this matter and do the needful for its replacement by coordinating with the Wattayah, Oman office.

Thanks with regards

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3:43 am EDT

Toyota car dealer

I wanted to purchase a vehicle, however, this dealership I went to used disrespectful business practices to get me into their dealership. The dealership lied to me about the price, and I made an appointment to purchase this vehicle, and they stated that it was "sold" to someone else. They did not bother to call or inform me, and when I arrived at my appointment, they tried to sell me a different vehicle thinking I would not notice. I do not think Toyota would like this kind of reputation and many others have written/posted the same issues on social media about this.

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3:27 am EDT

Toyota lexus

My problem with the dealer maintanance. I brought my car when I noticed a sound in the engine with 12000 kilometers. For three times I have brought my car and every time they refuse to get my car to the shop for further analysis. Finally the car was admitted to the workshop and again for three times they have failed to fix the sound in the engine. I left the car in the workshop since 20 months. I have given up on this car and the dealer maintanance and the maintance manager who threaten to trash my car if I do not receive the car.

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4:48 pm EDT
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Toyota 2011 rav4 heater blower motor

Purchased my RAV4 in April 2011! In late 2014 I had to replace my heater blower motor at Hyannis Toyota, Hyannis, Ma. The heater blower had stopped working. The service writer made note that the "defective" heater blower motor needed to be replaced! Because my 2 Year / 24, 000 Mile warranty had expired I had to pay $317 to fix it! I believe my "defective" heater motor was replaced with another genuine Toyota defective part because, here at less than 4 years later I need to replace the motor again! I'm wondering if this a common problem with this vehicle and if so, what's being done! I'm soon to be 66 years old and driving for 50 of those years! Up until this vehicle, I have never had to replace a heater blower motor in any vehicle that I've ever driven! Nor do I know anyone who has had to replace that part! If this part is defective, what solution is available to me! Any help is much appreciated!

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11:05 am EDT

Toyota new avalon car bought in 08oct and issues in 09oct

As you can see above the car seem to be damaged before we received
The maintenance beach fixed the right Meroe issue but we noticed the gap in the door as seen above so I reject receiving it since I paid more than 15000 not to have a damaged car
The case have been open with samer customer care executive in Bahrain Toyota showroom

Please give my case high priorities
And I requested them to replace it with new one since no one will accept buying damaged car
Best regards

I already raised complaint today morning regarding the same car before discovering the damaged parts

car owner yousif al Ansari
car registration no 616484
received from Bahrain Toyota showroom in 08 OCT at 18:00
return to the Toyota agent at 09 Oct at7:30

you can request the report from Bahrain Toyota agent

waiting for your kind response

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1:17 am EDT
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Toyota avalon 2019

yesterday I get my new Avalon 2019 full option car from Bahrain Toyota showroom
and noticed that the right side mirror is not closing automatically just the left one
today I take the car to Arad Toyota service & maintenance brunch and from the first check the technical guy told me that will check it you have to keep but we think it is the stile of that module but we will confirm
this was not even a logic reply that the stile of the new car full option that one mirror will not fold
just this indication from the first day of buying the car gave me a bad felling of the start usage of that module
normally I deal with Lexus and never faces this issues even after several years of usage

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Update by buabdulla
Oct 09, 2018 11:57 am EDT

As you can see above the car seem to be damaged before we received
The maintenance beach fixed the right Meroe issue but we noticed the gap in the door as seen above so I reject receiving it since I paid more than 15000 not to have a damaged car
The case have been open with samer customer care executive in Bahrain Toyota showroom

Please give my case high priorities
And I requested them to replace it with new one since no one will accept buying damaged car
Best regards

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11:40 am EDT
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Toyota installation of a defective gasket

I have driven my several Toyota vehicles to Toyota South in Morrow, Ga for service and repairs often over the past ten years, with no complaints until recently. On 7/24/18, I carried my 2005 Toyota Sienna van in for service. I advised Assistant Service Manager John Mannering that my wife and I would be driving to Columbus, Ohio and wanted the van to be checked out well to ensure safe travels as it has over 200, 000 miles. After checking it out, John advised that there was a slight leak around the transmission and he recommended replacing the gasket before our travels. I approved and the replacement was made that day.
I drove the van home where it remained in my driveway for two days before driving it again. On Thuraday 7/26, when backing it out I observed three large spots of transmission fluid leaks on my driveway. I called John and he asked me to bring it back in, which I did the following day.
On Friday 7/27, after checking the van, John advised that a defective gasket had been installed but it would not be available until the following day Saturday.
After installation of the new gasket the following day, I asked John if some concession could be made for the potential liability that would have occurred if we had driven to Ohio without my seeing the leaks. He discussed with his manager the following Monday and said the only concession would be "taking care of my driveway", which had just been pressure washed, and giving me a $100 credit for future service.
On 8/8, Toyota South sent two employees to my residence to attempt to clean the spots, with no success. They returned again on 8/16 with more chemicals, again with no success. Sam Culpepper, one of the facility employees who responded, then advised that they would reimburse me to have the spots professionally pressure washed. The following week, the same company that had initially pressure washed my driveway, came out and worked for about two hours trying to remove the spots, but with no success. Toyota South did reimburse me the $100 fee for their efforts.
Since there has been no change in my driveway's appearance, and no compensation by Toyota South for their acknowledged installation of a defective gasket that would have likely caused major damage to my vehicle and risk of injury to my wife and me if we had driven from Georgia to Ohio if I had not detected the transmission leaks before our departure, I am requesting reimbursement of $407 for the charges assessed by Toyota South on 7/24/18 for installation of the defective gasket. I initially requested the reimbursement, but my request was rejected, with the response that it was covered under warranty. This issue is not about warranty, but highly likely liability costs which would have greatly exceeded $407. At this point, it appears to me that profit is more important to Toyota South than customer service and safety. I have always been satisfied with Toyota South's service until now. If I am not satisfactorily compensated, rest assured that I will not be returning any of my Toyota vehicles there ever again for service. I appreciate your consideration of my complaint.

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10:59 pm EDT

Toyota rav4 negligent misrepresentation - wa state - toyota bellevue

4214 West Lake Sammamish Parkway NE
Redmond
WA 98052
October 7, 2018

Dear Mr. Broudus
I am writing to you today to bring to your attention deceptive sales practices that are taking place on a daily basis at Toyota in Bellevue.
Having just graduated from college and having recently been offered a job at Microsoft I was eagerly anticipating the purchase of my first new car. Having done extensive research, I settled on a Toyota Rav4 Hybrid, Limited. I have been driving a Toyota Solara for the last 6 years, so I am a big fan of the brand.
I, along with my mother, went to the Bellevue showroom on September 19, 2018 and I first met with Nelson Kwambai, a sales representative. We engaged in several conversations pertaining to choices of vehicles and colors. He also informed me of offers and rebates that Toyota had at that time, including the cash rebate and the new college graduate rebate. I informed him that that was excellent timing as I had just graduated from University of British Columbia less than 2 weeks before, he acknowledged that accomplishment, with "perfect, just in time". Before leaving the showroom, he asked me for my driving license, which I readily provided and said he was taking a copy. He did not ask me for any car insurance at this point. We settled on a vehicle that I was interested to test drive. He told me the vehicle was brand new and just delivered and he took off the plastic wrapping so we could test drive it. During the test drive we again engaged in multiple conversations pertaining to the offers and rebates and he assured me that as I was a college graduate I was able to have the $750 rebate in addition to the cash rebate of $2400 plus any additional discounts on the car. He also told me that there were limited car choices as the 2018 were selling fast and the special offers were there as an incentive and they were making room for the 2019 all new redesigned model. He proudly assured me that he had sold many cars each week and was well aware of all the special offers and discounts available.
After the test drive we returned to the showroom and he showed me some mathematical calculations resulting in a net lease monthly payment of $410.00 My mother asked him to negotiate 50% of the dealer holdback, approx. $400 and he said if were willing to sign the lease today and also as I knew Michael (from a job I had at Issaquah Pool) and he didn't want to go back and forth between the managers etc. he could agree to the $400 additional discounts on the price of the car. He also mentioned during this time that he was the no 1 leasing agent, a comment supported by the General Manager Troy Samson, and that he had signed multiple lease agreements per week and he was very familiar with them.
On agreement to move forward with the sale we went to the office of Mr. Kylan Kendrick. He asked for proof of my college graduation. At this point 2.16pm I emailed him a copy of the letter I had received from UBC. He opened the email and said, "that's great, no problem". He did not remove the $750 college grad rebate from the documents on the screen. He then asked me for proof of residence. I explained that I had just moved back from college and applied for a new driving license. I gave him a copy of my new temporary license and also the ‘old' plastic license with a hole punch in it. He also asked me for proof of employment. I told him that I was getting my offer letter that afternoon. Later that day I emailed the offer letter to him. I had also added the new car to my parents driving insurance and gave him a copy of the email from the agent. He showed me and my mother the "final" payment amount on the screen. At this point my mother had to leave and informed Mr. Kendrick not to "try and upsell" me anything. He informed me and my mother that there was a product GAP that was $995 to add to the leasing policy and he highly recommended that we take this option in the event of a write off or loss of vehicle within the leasing period. We discussed this option and subsequently added this to the policy. This resulted in the monthly cost being raised. My mother left. I then subsequently signed the documents as given to me. I left the dealership with what I believed to be a copy of all the documents I had signed, this was not in fact the case. One document I had signed, pertaining to rebate eligibility was missing from my packet of contract documents. The car was made ready by 2.45pm, no less than 30 minutes from entering the finance office.
I was very happy with my vehicle, happy with the price I had paid and was looking forward to driving Toyota,
On September 24th, 2018 I received an email from Mr. Kendrick asking only for proof of residence and that Toyota financing were not able to process my lease because I had not graduated from a University within the US. First, I had already shown Mr. Kendrick my temporary driving license with the new address. I called to speak to Mr. Kendrick and was informed that he was out of the office until Oct 1. I then rang and spoke to Nelson. He re-iterated that same information that Kylan had told me and that he was not aware that to obtain the college grad rebate, you had to have graduated in the US. He told me I needed to come back to the showroom, re-sign the contracts less the $750.00. I am sure that if you review the contents of the contract personally you will note in the Insurance section, complete nonsense in the fields regarding policy and other such important legal details. These were entered by Mr. Kendrick.
I then received a phone call from Ed Wood. This was after I had called Toyota 3 times to speak to a manager. He was very vocal with me on the phone. I clearly explained my position to him and that had I known of the exclusion on the college rebate I would not have proceeded with the purchase. He told me that I needed to come back in and re-sign the contracts less the $750.00 I told him that neither his salesperson on finance person had informed me of the eligibility of my degree for the rebate.
On the evening of September 26, 2018, I received a phone call from Troy Sansom. He was very indignant and aggressive on the phone and that my only option was to res-sign the contract or return the car. Again, in great detail I explained that neither his sales person or finance person had informed me of the eligibly rules and he noted that I had signed a paper to understand the eligibility rules. First, I signed the paper. Second the paper does not state the exclusions regarding a US degree, only that it has to be from a four-year college etc. He told me that it was ‘my responsibility' to ensure I was eligible and that Toyota financing was a huge corporate entity, not sure how or why this was relevant at all. He then agreed with me that NONE of his sales personnel or finance personnel take it upon themselves to inform clients regarding eligibility for rebates, that this is standard practice in the car industry and again he repeated what a large corporation Toyota financing was and this was not his problem but mine and theirs. His salesperson is using deceptive business practices to coerce coroners into signing contracts with knowledge that the rebates will not be available because of eligibility rules. He also stated this happens all the time and people just come in and re-sign and ante up the additional dollars. I told him that I was going to seek legal advice at which point he said "we have legal people too, bring it on". I told him that his sales people ‘knowingly" did not inform their customers of eligibility rules and that the Toyota of Bellevue website includes in very small print, the exclusion of non-US degrees from the college rebate program. At this point I ended our conversation as it was past 8pm
Needless to say, this had been a very stressful experience, but it was not over yet. Along with my mother we went on September 27th back to the showroom. We arrived at 11am and were told Mr. Sansom would not be in till 12 or 1230 and that only he was able to help us. As we were waiting in the lobby and very disgruntled gentleman was speaking very loudly at the front desk regarding his atrocious treatment by the sales department regarding his purchase of a car. We waited until 12.35pm at which point my mother asked to speak to you. Less than 5 minutes later at 12.40pm Mr. Samson appeared and ushered us to a conference room. He mentioned he had to pick up a sick kid from school which was a very different explanation than the one we had received whilst we were waiting. We had seen him upstairs almost 30 minutes prior to his arrival at the lobby. Once in the conference room, he asked us "what do you want to discuss"? Really…….. we made mention of the deceptive business practice regarding the non-disclosure of information pertaining to the college rebate. He then produced the signed document pertaining to the eligibility which I had signed the previous week. It did not state any EXCLUSIONS to eligibility, only those items that needed to be satisfied. I informed Mr. Sansom that I had complied with each and every eligibility item that was listed on this paper. I told him again that I believed his sales personnel were engaging in a deceptive business practice of knowingly with holding pertinent information to a contract. He said (pointing his finger directly at me in a very aggressive manner)" oh you want to go down the legal route, well bring it on, you want to fight, then bring it on. We have large legal team". At this point I told him "do you think I ‘m scared of you". He told me that "I have a piece of advice for you, being 22, this is not the way to be if you want someone to give you something". At this point my mother intervened and told him to stop the ‘patronizing' language. My mother again asked him "what do you want to do?" he said "get the car back". She told him we did not want to return the car but if we did return if would he give us in writing assurance there would be no "comeback" from the leasing company. He informed us both that there was "no contract" because the contract was voided because we refused to sign a new one with the increase of $750. We agreed to return the car. We drove it to the Toyota parking area, Mr. Sansom inspected the car, there were no problems, we handed back both sets of keys.
My parents are personal friends with Mr. J Courter and the Hudgins family of Honda Bellevue. We have personal friends who you knew personally growing up, who recommended Toyota of Bellevue to me. I went to school all my life in Bellevue and graduated from Interlake High School. I have countless friends and acquaintances as do my parents. I am about to begin my professional career at Microsoft as Business Operations & Program Manager Leader. I cannot in all conscience be able to recommend your dealership. This whole experience of buying my first car, talking to my friends, family and work colleagues about my wonderful experience with Toyota has been marred by deceptive sales practices re-enforced by your management.
I am hopeful by receipt of this letter you will acknowledge that your sales personnel are not performing their job as required by WA State Law and that when you hear from Honda or other dealers in this area about this interaction, as you will, you will take on board my deep regrets that we could not come to a reasonable business conclusion.
Your sincerely

CC: Nelson Kwambai; Kylan Kendrick; Ed Wood; Troy Samson; Toyota Corporate Customer Relations

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Toyota In-depth Review

Header 1: Overview of Toyota

Toyota is a renowned automobile manufacturer that has been producing high-quality vehicles for decades. With a strong reputation for reliability and innovation, Toyota has become a trusted brand in the automotive industry. Whether you are looking for a compact car, a family-friendly SUV, or a powerful truck, Toyota offers a wide range of vehicles to suit every need and preference.

Header 2: Vehicle Selection and Variety

Toyota boasts an impressive selection of vehicles, catering to various lifestyles and preferences. From compact cars like the Corolla and Camry to spacious SUVs like the RAV4 and Highlander, Toyota offers a diverse range of options. Additionally, Toyota also offers hybrid and electric vehicles, such as the Prius and Mirai, for those seeking eco-friendly alternatives.

Header 3: Quality and Reliability

When it comes to quality and reliability, Toyota sets the bar high. Known for their exceptional build quality and long-lasting performance, Toyota vehicles are designed to withstand the test of time. With rigorous testing and strict quality control measures, Toyota ensures that each vehicle meets the highest standards of reliability, giving customers peace of mind.

Header 4: Performance and Fuel Efficiency

Toyota vehicles are known for their impressive performance and fuel efficiency. Whether you're looking for a sporty driving experience or a fuel-efficient daily commuter, Toyota offers a range of engines and drivetrains to suit your needs. With advanced technologies like hybrid powertrains and efficient engines, Toyota vehicles deliver both power and fuel economy.

Header 5: Safety Features and Ratings

Safety is a top priority for Toyota, and their vehicles are equipped with advanced safety features to protect both the driver and passengers. From standard features like airbags and anti-lock brakes to advanced driver-assistance systems like lane departure warning and adaptive cruise control, Toyota vehicles offer comprehensive safety options. Toyota consistently receives high safety ratings from reputable organizations, providing customers with peace of mind on the road.

Header 6: Technology and Connectivity

Toyota stays at the forefront of automotive technology, offering a range of innovative features and connectivity options. From touchscreen infotainment systems to smartphone integration and advanced navigation systems, Toyota vehicles are equipped with the latest technology to enhance the driving experience. Additionally, Toyota offers features like wireless charging and Wi-Fi connectivity to keep you connected on the go.

Header 7: Customer Service and Support

Toyota is committed to providing excellent customer service and support throughout the ownership experience. With a vast network of dealerships and service centers, Toyota ensures that customers have access to reliable maintenance and repair services. Additionally, Toyota offers comprehensive warranties and roadside assistance programs, further enhancing the ownership experience.

Header 8: Pricing and Financing Options

Toyota offers competitive pricing across its vehicle lineup, providing customers with value for their money. Whether you're looking for an affordable compact car or a luxurious SUV, Toyota offers a range of pricing options to suit different budgets. Additionally, Toyota provides flexible financing options and lease programs, making it easier for customers to own their dream vehicle.

Header 9: Environmental Sustainability

As a leader in the automotive industry, Toyota is committed to environmental sustainability. Toyota has made significant strides in developing hybrid and electric vehicles, reducing emissions and promoting eco-friendly transportation. With initiatives like the Toyota Environmental Challenge 2050, Toyota aims to create a sustainable future through innovative technologies and practices.

Header 10: Resale Value and Longevity

Toyota vehicles are known for their excellent resale value and longevity. Thanks to their reputation for reliability and durability, Toyota vehicles retain their value well over time. Whether you plan to sell or trade-in your vehicle in the future, choosing a Toyota ensures that you'll get a good return on your investment.

Header 11: User Reviews and Testimonials

Customer satisfaction is evident in the numerous positive user reviews and testimonials for Toyota vehicles. Many owners praise the reliability, performance, and overall satisfaction they experience with their Toyota vehicles. Reading user reviews and testimonials can provide valuable insights into the ownership experience and help potential buyers make informed decisions.

Header 12: Comparison with Competitors

When comparing Toyota with its competitors, it consistently stands out in terms of reliability, quality, and resale value. Toyota's extensive vehicle lineup, advanced safety features, and fuel-efficient options give it a competitive edge in the market. Additionally, Toyota's commitment to environmental sustainability sets it apart from many competitors.

Header 13: Pros and Cons of Choosing Toyota

Choosing Toyota has numerous advantages, including exceptional reliability, a wide range of vehicle options, and strong resale value. However, it's important to consider individual preferences and needs. Some potential drawbacks may include higher initial costs compared to some competitors and a less sporty driving experience in certain models.

Header 14: Conclusion and Recommendation

In conclusion, Toyota is a reliable and reputable brand that offers a diverse range of vehicles to suit various needs and preferences. With a strong focus on quality, reliability, and innovation, Toyota consistently delivers vehicles that exceed customer expectations. Whether you're looking for a fuel-efficient hybrid, a spacious SUV, or a reliable sedan, Toyota is a brand worth considering.

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