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Toshiba / dvd manufacturing defects

1 Egypt
Contact information:

My Name :-Lydia Riad
I bought lap top Toshiba Satellite L40-14X
and when i put my notebook in my bag, DVD opened without pushing on button so it broke.
and i went to Toshiba to Repair notebook, they refused to repair it .
so i want to repair it because it's not matter of me.
so please replay me as soon as possible.
and reply to Toshiba in Egypt to repair it without any cost.
and thanks a lot for your good product and your effort with me.

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