Toshiba / it's a lemon
Toshiba has been terrible in terms of customer support. I bought a new computer this Spring (2007) and it has caused me problems since Wk 1. Unfortunately, I didn't take it back to Office Depot during the first 2 weeks. Office Depot's policy is that they only take back their products during the first 2 weeks. When I have contacted Toshiba, they either put me on a long hold or never get back with me (I get a recording to leave my phone number but they don't call back). Initially, when I called them, they took my calls but I guess they got tired of giving me new case numbers for each time I called. My computer has frozen on me since I got it. I asked them to provide me with a new computer since I paid the price of a new computer. However, they initially said that they, as a company, DO NOT replace computers, they only repair them. I don't understand this given that my computer has frozen on me and has been a lemon since Week 1. Does anyone have suggestions? I have recently had to purchase a new computer through another company. This situation with Toshiba has been extremely costly, not to mention taken a lot of my time and caused significant frustration. In addition, it has frozen on me multiple times while I was working on my dissertation or other important documents that had deadlines. Thus, I have had to re-do documents that I was in the middle of completing. I need assistance. I want my money back!
The computer was a lemon from the beginning. Since Toshiba is not willing to replace my "newly" purchased laptop, I am very unhappy. I deserve a new computer...not a repaired computer - I have had to buy a new computer through another company.
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