Tire Kingdom
reviews and complaints

I purchased the service plan on my tires and it just seems like every single time I have gone to tire Kingdom different stores they all have the same answer need to wait three hours to check the tire because they are very busy I guess purchasing this plan was ridiculous ### when you have a flat tire you don't have three hours to wait around I am extremely disappointed this is the sixth time that I attempt to fix this tire I will never shop there again

My truck was overheating so I took it to store #27 on Seminole Blvd. Seminole Fl.
they replaced the thermostat, radiator cap and coolant. I drove off. The truck kept overheating. I drove to Plant City Fl. from Seminole I had to stop 5 times to let the engine cool down. In Plant City, took it to the nearest Tire Kingdom store and they did the same repairs that the TK store in Seminole did along with a new water pump. The Truck worked fine then. Since I was charged twice I tried to receive compensation or labor costs from the Seminole store #27 needless to say they refused and asked me if I wanted them to pay for the faulty installation of the thermostat. Along with all the other reviews I have read this particular store is not very trustworthy nor are they honest as the tech was not reliable, nor the management diligent in what the work looks like as it leaves the shop. If you value service this is not the place to receive it.

As you know, I came Tire Kingdom, on 04/21/2014. I went there for a simple oil change and a routine fuel filter change. It took 3 hours to complete. During the time frame 04/21/2014 to 04/30/ 2014, my fuel economy went from about 18 MPG to about 10 MPG. The Check engine light also came on. I thought it was a fluke since no obvious problems occurred but a fuel odor.

While driving around Atlanta Georgia, I stopped at a Mc Donalds. When I came out of the Mc Donalds there was a bout a 4 foot ring of fuel underneath my 2001Bravada. I didn’t know if was from the previous vehicle. My vehicle had a higher content of a fuel fumes. I have had three back surgeries but was able to get under the vehicle. I noticed the plastic fuel filter retaining bracket was missing and fuel was squirting out with the engine running.

After several hours H-Q Auto Repair that was able to help. The proper fuel filter bracket, that your mechanic threw away, would take about 5 days to get in stock, at a GM Dealer. I didn’t think your company wanted to provide me a hotel, food and a car for 5 days, as discussed with Mr Nolan. It was determined to fix the vehicle, replace the fuel line and fuel filter and make the vehicle so I can make it to Michigan and get repaired properly, as discussed with Mr Nolan. This temporary repair took over 5 hours.

I was able to drive the vehicle home to my house Highland Michigan. It has sat for the last week. I do have a son who is a Captain in the Army home on leave. Due to the timing of this of the repair I missed a whole day of being with my son. This is all because of the incompetence of your employee. I was a General Supervisor in Prototype Engineering for GM as well as taught technical classes. This whole issue was inexcusable.

AS discussed, I want a original GM Fuel filter / brake line bracket assy reinstalled within 15 miles of my house, at your cost. For my inconvenience, I want to total of $92.56 refunded to my credit card. That was the total cost for one hour labor and the cost of a third world defective cheap fuel filter. One hour to change a fuel filter, really!

I went through over 4 tank of gas that should have been less then 2 tanked en-route to Georgia. I also demand two tanks of fuel at about $55 per tank. I was spraying / loosing fuel form the time your mechanic installed the defective fuel filter was installed to 4/30/2014, according to my MPG.

Due to the Check Engine coming on shortly after the installation of the defective fuel filter ANY problem with my “fuel system” will be repaired at your companies cost. All of the rear brake lines and the fuel filter were dangling and exposed to excessive vibrations. You don’t just throw out “rusty plastic parts.” Tire Kingdom is supposed to give the owner all parts taken off the vehicle, minus core exchanges. My vehicle could have blown up. There are several Federal Laws, FDOT, GDOT, National Highway Traffic Safe ty and other associations typically impose large fines to companies that allow this, that I have dealt with. I can’t imagine the fall out of contacting the media over this! If this is not resolved I will go public with this safety issue about your corporation.

I am filling a complaint against your mechanic and manager with the licencing Board of Florida. You cannot just throw out any safety related brackets that hold the fuel line and brake lines stable to the side rail. I think your legal team will agree with me.

As you know, I came Tire Kingdom, on 04/21/2014. I went there for a simple oil change and a routine fuel filter change. It took 3 hours to complete. During the time frame 04/21/2014 to 04/30/ 2014, my fuel economy went from about 18 MPG to about 10 MPG. The Check engine light also came on. I thought it was a fluke since no obvious problems occurred but a fuel odor.

While driving around Atlanta Georgia, I stopped at a Mc Donalds. When I came out of the Mc Donalds there was a bout a 4 foot ring of fuel underneath my 2001Bravada. I didn’t know if was from the previous vehicle. My vehicle had a higher content of a fuel fumes. I have had three back surgeries but was able to get under the vehicle. I noticed the plastic fuel filter retaining bracket was missing and fuel was squirting out with the engine running.

After several hours H-Q Auto Repair that was able to help. The proper fuel filter bracket, that your mechanic threw away, would take about 5 days to get in stock, at a GM Dealer. I didn’t think your company wanted to provide me a hotel, food and a car for 5 days, as discussed with Mr Nolan. It was determined to fix the vehicle, replace the fuel line and fuel filter and make the vehicle so I can make it to Michigan and get repaired properly, as discussed with Mr Nolan. This temporary repair took over 5 hours.

I was able to drive the vehicle home to my house Highland Michigan. It has sat for the last week. I do have a son who is a Captain in the Army home on leave. Due to the timing of this of the repair I missed a whole day of being with my son. This is all because of the incompetence of your employee. I was a General Supervisor in Prototype Engineering for GM as well as taught technical classes. This whole issue was inexcusable.

AS discussed, I want a original GM Fuel filter / brake line bracket assy reinstalled within 15 miles of my house, at your cost. For my inconvenience, I want to total of $92.56 refunded to my credit card. That was the total cost for one hour labor and the cost of a third world defective cheap fuel filter. One hour to change a fuel filter, really!

I went through over 4 tank of gas that should have been less then 2 tanked en-route to Georgia. I also demand two tanks of fuel at about $55 per tank. I was spraying / loosing fuel form the time your mechanic installed the defective fuel filter was installed to 4/30/2014, according to my MPG.

Due to the Check Engine coming on shortly after the installation of the defective fuel filter ANY problem with my “fuel system” will be repaired at your companies cost. All of the rear brake lines and the fuel filter were dangling and exposed to excessive vibrations. You don’t just throw out “rusty plastic parts.” Tire Kingdom is supposed to give the owner all parts taken off the vehicle, minus core exchanges. My vehicle could have blown up. There are several Federal Laws, FDOT, GDOT, National Highway Traffic Safety and other associations typically impose large fines to companies that allow this, that I have dealt with. I can’t imagine the fall out of contacting the media over this! If this is not resolved I will go public with this safety issue about your corporation.

I am filling a complaint against your mechanic and manager with the licencing Board of Florida. You cannot just throw out any safety related brackets that hold the fuel line and brake lines stable to the side rail. It has been over 6 weeks and no settlement!

NTB enticed me with $50 Prepaid Card Redemption Program if I opened an account with them and made purchase over $500 worth of their tires. Typical of most rebate program offers, I would only be given the card if I sent in all the corresponding paperwork including copy of my receipt and rebate form filled out with every T crossed and I dotted. I filled out their forms and sent in their paperwork with corresponding receipt using my own postage and envelope, spent my time and money to drive to NTB a second time, because they had supplied me with a copy of the estimate and not a "receipt", then had to send it in a second time. All this, only to find that "CITIBANK" sends me a letter of denial stating that the rebate form dates didn't match up with the dates on my purchase. So essentially, even though they run the same promo every month, I would be denied yet again from receiving my rebate.

This is such a crock of BS that these mega-corps can give their clients the run-around and spend countless hours of their time trying to claim a rebate that is less than what they make in an hour. I feel cheated and i feel used and I feel like Tire Kingdom and their whole empire of tire companies needs to rethink their customer service at a higher level. The people that I worked with in person at the local level were wonderful and treated me very well. When it came to CITIBANK and more specifically the lady i talked to was Christine at [protected]. She basically offered no help and said it was on me to truck my ### back to NTB for the proper rebate slip and receipt and mail it again (a third time) so that I can get a measly $50 back. These rebates are a sham and this company and this bank should be ashamed for their actions in screwing the little guy. F you TK and F you NTB. And most of all F you CITIBANK!

went to get front tires installed&balanced went home & 3 hours later found 1 was flat called store manager said you must have run over something because it could not be our fault. find the new valve stem core was loose. had a slight vibration at hwy. speed, went to store they said it was not their tires on front theirs were on rear told them to put the tires where i wanted them to start with, was told it is company policy to put new tires on the rear i replied but i came for front tires&thats where iwant them. I was told they cannot do that, COMPANY POLICY . called complaint dept.fri. mon.district man.called &said they would comply with my request.tues. went back store man. said ihave to sign a waiver because COMPANY POLICY so i did. called complaint dept. to find out why they waited because i would have signed it on fri. before i made a 1200 mile trip with an annoying vibration. dist. man. called me after 2 days & told me it was a law, i requested a copy of this law & he told me would e mail it needless to say i am still waiting. 7 phone calls later&no anser from anyone.called corprorate the response COMPANY POLICY i think all the people that work there were trained in the same cage and brainwashed. I have been a mechanic for 50 yrs. had my own shop 20 yrs. and never heard such bull****

I am very upset with my visit to your Homestead location on Monday 7/30/12. I saw your offer for buy 2 get 2 free tires on line. I filled out the form gave my credit card information and got confirmation on the purchase and the appointment. I got a call Sunday Morning from Benny, I know I have the message on my computer confirming the appointment. I got a an emergency call from work and I called to say I couldn't make it and I asked for Benny, I was told he was not there and I spoke to a very nice gentleman who's name was Carlos, and he said he made the call. I was then rescheduled for the next day, Monday at the same time, 2 pm and he confirmed that I would still get the buy 2 get 2 when I came in on Monday and if I didn't the offer would no longer be available. When I got there neither Carlos or Benny were there. The man told me that I had only purchased 2 tires and if I wanted four it would be 700 and something dollars. Now that is twice the amount I was quoted on line. I was also told that I may not be able to get a 4th tire as a Woman in front of me need 1 the same size. I thought I would go ahead and get the 2 but I changed my mind. I know I was right and I was not going to be treated that rudely and still do business there. I will think twice before doing business with Tire Kingdom in the future.

Brought my car in to be repaired and was ripped off so bad I had to go else where and pay for services twice. Tire Kingdom also over prices everything they sell. My car's a/c stopped working Tire Kingdom assured me they could fix it. Well for $290 it worked for 1 day. When I brought it back they told me I needed $1862 work of repairs and I went to another mechanic which charged me $850. I am out $290 and lesson learned dont shop at Tire Kingdom ever again.

Tire Kingdom, 2750 Southwest College Road, Ocala([protected]. 1st they said my $9.99 coupon expired the day b4, but I didn't see an expiration date. I paid about $23 for the oil change with a tire rotation, but they lied and didn't rotate the tires, after I asked them if they did the rotation. I came back inside and they quickly said we didn't rotate the tires because the tread lines were showing and state law says they can't rotate the tires. Why did they lie to begin with? How do I even know if they really changed the oil.

My recent experience with Tire Kingdom store #209 in Charlotte, NC was very negative. I took my car in for an alignment and had to explain the problem (it's been pulling to the right) three times before he understood it correctly. After this experience, I was uncertain about the level of service I would recieve and apparently I was right to be concerned. It took over three and a half hours before I got a call back about my car and when I picked it up it was clear that it had not be aligned properly, if at all, as the problem was just as bad as it was when I brought it in. I called back and spoke to the manager who advised me to return to the store at 9:00AM when he would be make sure that it was corrected. I noticed later that evening that one of my tires looked low and when I checked the pressure discovered that they had not filled the tires to the same air pressure in the front when they did the alignment. I arrived a few minutes early the next morning and was told that the manager had decided not to come in until 10:00AM that day. I left the car with detailed information about the problem and the employee who took the ticket told me that the alignment specialist had not done to alignment the previous day but that it was performed by a less qualified staff member. He assured me that it would be looked at right away and would be ready by the afternoon. Several hours later, they called to tell me that the left axle was bent and that this had been the cause of the problem all along. When I asked how the employee who had aligned my car the previous day had not noticed it, the manager became very dismissive and told me that all of the staff were qualified to do alingments. Disappointed with the service I had recieved, I chose to pick up my car and take it to a family friend instead. However, once I got to the store, the manager did not seem interested in hearing my concerns and told me that the employee who had done the alignment was not able to diagnose problems with the vehicle. I was very disappointed with the service I recieved at Tire Kindgom and was not offered a refund or any explanation of the problems. I will be taking my car to a different mechanic and will not use Tire Kingdom in the future!

I had my girlfriend take my Xterra to Tire Kingdom for their anniversary special of oil change and tire rotation for $9.99. After being there for 2 hours with an appointment, she was told that the tech was having issues getting the kickplate off and that's why she was waiting so long.
When I got home and looked over the reciept, it said that the oil was changed and the tires were rotated. I went outside and looked and realized that tires weren't even touched. So, this morning she took it back and when they were done rotating them and checking the pressure, she found that a lug nut was missing off of both of the front tires and the air pressure was a variety of numbers from 30-40.
I will never take another vehicle to Tire Kingdom even if the service is free. Do not trust them with your car!

I must tell you that yesterday I encountered the rudest store manager of ANY retail establishment in my life. Mike Morano at Tire Kingdom store #654 unleashed the most vulgar, profane ridden tirade I have ever heard in my life. I cannot believe a man with that demeanor is tolerated by Tire Kingdom. Or that Tire Kingdom would want him in uniform representing their company. It is my understanding that he has a history or treating the store employees with no respect and has, on occasion, even conveyed threats. He is a lawsuit waiting to happen. If you are in Charlotte and want to deal with Tire Kingdom, I sincerely urge you to avoid the South Blvd store. I have dealt with Store #210 on S. Tryon near I-485 and found their manager and employees to be friendly and courteous.

I purchased 4 new tires from the Waco, TX National Tire and Battery store, under phone number [protected]. We then moved to Florida where ONE of the tires separated and was replaced by the Palm Bay, Fl Tire Kingdom store on HWY 192. We then had TWO more tires begin to separate and took the car into have the tires checked before a long road trip. Mike, the manager of the Palm Bay, Fl Tire Kindgom store on Malabar Rd refused to agree that the tires were separating, even though the vehicle had a significant low-speed wobble and high-speed vibration. His solution was to keep rotating the tires around to different positions until the vibration and wobble would go away, unsuccessfully. We proceeded to drive the vehicle on a 2800 mile road trip, during which, we experienced a constant vibration that worsened throughout the trip. Upon returning to Palm Bay, FL we took the vehicle to the Palm Bay Tire Kingdom store on Hwy 192, where Manager Jose informed us that we had TWO tires separating, but would only one be covered by the pro-rated road hazard warranty because there were nails in the sidewall of both tires (the nails were never shown to me). We paid the pro-rated value for two new tires, as we had not choice, the tires were separating and leaking air, they could not be driven over 40 MPH. We now have ONE tire beginning to separate. The vehicle once again has a low-speed wobble and a high-speed vibration. The Hwy 192 store said the tire is fine, but by this time and with these tires, I KNOW what the beginnings of a tire separation feel like. With this being the FOURTH and last of the original tires purchased at the Waco store, we have now had all FOUR of the nearly-five-year-old-tires fail with 50% of tread left on them. Just to be clear.. we have had to pay to replace these tires that have 50% of tread left on them due to them separating.

ISSUE B: When the tires were purchased and installed at the Waco, TX store, the wrong tire machine was used on the wheel. This improper installation inflicted damage to the chrome plating on the inside of the wheel bead. This lead to chronic air leakage, leaving us no choice but to put air in our tire every 3 days for almost two years now. During one of the latest repairs at the store on Hwy 192 another one of the wheels was damaged, but this time the chrome plating was chipped off so badly that the is now chipped 3-4 inch piece off of the outside of the wheel bead. This tire now needs air daily. Inevitably, the new tire that is installed on this wheel will be damaged as it often is driven with inadequate tire pressure.

Overall, we are significantly disappointed with the initial tire purchase. Unbeknownst to us, we were sold tires that were nearly 5 years old. When this was discovered during the first visit to the HWY 192 store, I called the Manager of the Waco store, David, that sold us the tires. He stated that those tires should have never been put on that car and if he would have known hold old they were, he would not have sold them to us.

When visiting the Malabar Rd store in Palm Bay, FL I was told that we had not rotated the tires properly. But really it is the stores that do not rotate the tires properly. When tires are cross-rotated, as NTB and Tire Kingdom do, this reverses the rotation of the belts inside the tire, causing them to separate, which in turn, causes the customer to buy new tires. I, personally, am the son of a 3rd generation mechanic. I was mounting and balancing white-walls when I was 10 years old and doing alignments when I was 12. I did not appreciate the run-around excuses that I received from NTB when I presented problems that would later be confirmed. It was only after the tires had been physically damaged by nails that NTB/Tire Kingdom would acknowledge that the tires were separating. NTB and Tire Kingdom are sister stores, owned by the same Corporation.

RECEIVE BUSINESS RESPONSE : Our company has attempted to resolve this matter with the customer. Tire Kingdom's Area Directors, Ken Arnold and Jon Ditchman, contacted Mr. Rogers. Mr. Arnold left several voice mails for Mr. Rogers without a response to date. Mr. Rogers' tires have not been rotated in 45, 000 miles and the customer does not have any documentation that shows any history of tire rotation. The tires only last approximately 20, 000 miles and the customer has double the mileage on the tires without any rotation. The lack of rotation and excessive mileage on the tires are causing the current issues with wear and separation. The tires have no mileage warranty and the store offered a proration on his tires which is equivalent to 50% off a set of four tires as customer goodwill. Based on the mileage and the lack of rotation, Mr. Rogers is not eligible for free replacement on his tires. Area Director, Jon Ditchman, also contacted Mr. Rogers and explained that the store installed Mr. Rogers tires back in 2009 and if the wheels were scratched at that time, he would have noticed the scratches immediately after having his tires installed. The wheels are not chrome wheels that are sold by the store and they were already on his vehicle when he brought it into the store. Mr. Ditchman explained that chrome naturally peels over time due to oxidation. It is a common occurrence with chrome wheels. Mr. Ditchman is not extending an offer of restitution to the customer based on the fact that the store is not liable for wheels they did not sell to Mr. Rogers. Tire Kingdom strives for exceptional customer service and takes customer feedback very seriously. If he remains unsatisfied with our attempts to handle the situation, kindly have him contact our Area Director, Ken Arnold, directly @ [protected] or Area Director, Jon Ditchman, directly at [protected] to discuss any remaining concerns. We look forward to helping Mr. Brad Rogers in the future with all of his automotive needs and will do our best to give him the exceptional customer service we focus on everyday. Thank you for your assistance with this case.

I had taken my truck into the Tire Kingdom at 121 NW 40th Street (location #32) in Boca Raton, FL to be serviced for a vibration issue. The front desk personnel and mechanics notified me that the vibration would be resolved after they balance the tires and perform brake repairs to the rear wheel cylinders.

Three Hundred and Fifty dollars later, the diagnosis and services performed by Tire Kingdom did not correct the vibration issue. After which, I brought my vehicle to a privately owned auto service company to correctly identify and repair my truck for the vibration issue. They were able to accurately diagnose and resolve the problem; the vibration was being caused by a missing right/ front caliper bolt and damaged u-joints. As determined by the mechanics, the services that Tire Kingdom performed had nothing to do with the vibration.

I feel that the repairs and service from Tire Kingdom were not only unnecessary, but were performed with the premise of exploiting as much capital as possible out of a loyal customer. This experience has left me in severe discontent and I feel that Tire Kingdom has taken advantage of me.

Furthermore, I contacted Tire Kingdom's corporate headquarters to try and resolve this situation. After a month of attempting to communicate with Tire Kingdom's upper management, it became clear that the entire company has a disregard for customer value. Needless to say, management could not resolve the in-store service issues, nor did the Tire Kingdom offer any type of reimbursement or compensation for their service related downfalls.