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Time Warner / overcharging for the road runner

PO Box 0901, Carol Stream, IL, US
Contact information:
Phone: 877-722-2253

I received a letter from Time Warner, that contained their offer of Internet Connection (Road Runner) for $11/mo. However, I found out that they are charging me twice that amount, and when I mention the letter (that I still have in my possession), that does not ring a bell. Last week I had a live online chat with their representative, Randolph Williams, who assured me that the issue would be resolved in 24 - 48 hours, yet nothing is resolved. At the time of the aforementioned letter, I had AT&T as my ISP, around $20/mo with no contract and no problems. Now I am stuck with Time Warner, am under contract, can't cancel and can't get my price, either. All I can do is complain.

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