Time Warner Cable / continuous bill increases

Review updated:

Time Warner Cable in Austin Texas continuously increases their bill on existing long term customers until you bring equipment back to their local store. Do not bother calling customer service and attempt to have your bill lowered because the people answering the phone have no authority to reduce the bill but instead have a standard set of scripted answers about "unfortunately" having to increase the bill. However if you bring equipment back to a local store and complain loudly, the personnel at the equipment store are often able to restore the discounts. This is a very inconvenient process of threatening to cancel services in person ever one to two months. Unfortunately, other high speed internet providers are not available in all neighborhoods and time warner knows where they have limited competition. While they use this unethical business strategy they probably have calculated that most customer will reluctantly pay for the price increases until another provider is available. I'm looking forward to the availability of Google fiber and AT&T fiber options in the near future.

Mar 28, 2016
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  • Ma
      Jun 04, 2016

    Even though the phone reps can't reduce price, they kept me on phone for over an hour "looking" for a better deal.

    0 Votes

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