Spectrum.com

Since May, we have been receiving low power signal from Spectrum that we never had from Time Warner. We have had technicians out four different times and they all say the faulty pictures we are receiving is not caused by anything internal but the signal to our pole is not strong enough.

I called again and told customer service that I wanted it fixed and I did not want another service person coming out to tell me there is nothing they can do. Spectrum claims only the technician can authorize a service call for the pole to be checked. Well, then why can't they contact one of the four technicians who have been here and ask why they haven't called about the power to our pole? If the signal isn't strong enough, they need to fix it. Not just give us the run around for months at a time.

I asked to speak to a supervisor and was told the same thing. She can't check to see why the orders haven't gone through to fix the signal at the poll? That's ridiculous. When I asked to speak to her supervisor, she said she didn't have one. It's funny, but the automated answering service knew I was calling about a repeated issue.

I guess Spectrum doesn't appreciate a 25 year customer.

I have Charter Spectrum (originally Time Warner) providing internet and phone service at my business. The bill is almost $200 a month so I called last month to see if I could get it down and they agreed that we were being overcharged and could get faster connection for about half the price. I spent 45 minutes setting it all up and then the bill comes and nothing changed. I called and got the runaround, they kept saying they couldn't help and transferred me to finally a "supervisor", spent 20 minutes and then they just hung up. Called back two times same thing. The last person said they don't deal with business accounts evenings or weekends so I would have to call back Monday. They have all of these tricks to keep you from ever resolving or being able to lower an overcharged bill. They are the worst. Infuriating and I don't see anyway to ever get help. The customer service reps could care less. They Suck!

I accidentally put down the wrong Lot number but my cable was hooked up and ready to go. When I found out that I had the wrong Lot number I called to change it. It's the same address but DIFFERENT Lot number. Why did it cost me $40.98 for a transfer? No tech had to come out and I get charged $40.98 to change a Lot number! A high price transfer fee for a few feet! Crooks!

Charter installed my TV, phone and Internet on July 5. Today is July 18 and I have not had a complete 24 hours of service. The technician comes out, they work on the modem or replace it, look at the box outside and it works for 12 to 15 hours. The next day I'm back on the phone to them because it went out in the evening. Then they come out and look at the pole. Sometimes it works after that and sometimes it doesn't. The technician has been out here five times in my home and I don't know how many times at the pole. I had charter for three years and left 14 months ago due to high prices. I don't understand why it doesn't work now when I never had an issue in the previous three year term.

I am a Veteran, Senior and disabled living on a fixed income. For the last few years I have been able to keep my internet and be apart of the world. The promotion packages are excellent. Today I called to get another 12 month promotion package and was informed they do not have ANY... I ONLY NEED THE INTERNET WITH WIFI. The new price which takes affect in August will cause me NOT TO BE ABLE TO STAY CONNECTED TO THE WORLD. WHY ARE THEIR NO DISCOUNT PACKAGES JUST INTERNET FOR DISABLED, VETERANS, SENIORS?

I obtained just internet service from time warner in san antonio, tx. I contacted the time warner when internet speed was slow. Technician came out and advised me to sign up for 100mps and my bills was raised to $60. Then after few months it raised to $90 per month! I contacted them and tried to cancel as time warner was offering $50 for new customer. After some negotiation time warner representative lowered again to $60 so I wont cancel. After few more month later the fee was increased again to $90 and when I called the representative told me that promotion was over and I should have been charged $90 for internet a long time ago.

I realized that I should have cancelled when I had a chance. Never pay high price and time warner uses our laziness to change to different internet carrier. Time warner charge a lowered rate to a new customer. Time warner says that they can lower my bills from $90 to $85. I just want to laugh. I called them to cancel this time and they ask, "where are you change to?" I think it is sad that they will start to treat us better after we leave them.

Hi I Jsmond Nelson contacted Spectrum in April to transfer service to my new address at 1713 W 150th St Gardena CA 90247. Once the tech arrived they had not trafsered service at all they actually cut off another address that day the tech finish installing all new equipment because he could not use the old equipment due to the error I was on the phone for 4 hours he was finish in 45 minutes but could not leave until they fixed it he was in my house for 4 hours they finally was able to fix it I didn't know my phone never WiFi information nothing at all I called they stated because of the error I would receive a credit but I would have to return the equipment I did the guy said 7 days there are numerous errors you just transfered service your bill should not be 300 dollars do not pay this bill until adjustments wait 7 days and call I call in 7 days the guy says it doesn't show you returned the equipment you should get credit of 129.00 I put a ticket in a manager should call I never received a manager call I call today the guy says nothings wrong this is what you owe this has been a horrible traumatizing experience from being on the phone for at least 40 hours since may to been given so much wrong information from loosing work hours buy having a tech in my house that has me call customer service and end up being on the phone 5 hours just so they can start the service its horrific and now for them to say I owe 400.00 since I started service in may please call me at [protected]

I am currently suing Spectrum in Federal District Court in case number 17cv222 in a class action lawsuit for illegal telemarketing. This lawsuit was filed early this year.

Then, today, June 22, 2017, I get yet another telemarketing call from Spectrum. I recorded the entire call. Can you believe this? Wow! Amazing. It is no wonder that Spectrum has so many bad reviews and such a low star rating. What is really scary is that the number they called me on is the number that Spectrum sells me for my home phone every month.

You would think that the phone number knows their own numbers and that the phone company would know to scrub their lists against the DNC registry. I have told Spectrum in writing to cease and desist. Then I had to sue them to get them to stop. Apparently suing does not even give them a wake up call.

I made a payment on the June 14, 2017 with my checking account(EFT). On June 22, 2017 my spouse called to tell me that the cable was off or not working. I looked at my account online and saw that my payment was on the account. Next I called customer service and was told that my payment was return because my account no was not correct when I made the payment. I did not receive any notification from charter that my payment had been returned at all. I received a called about my payment on June 22, 2017 around 4:30 pm after my services were already disconnected. I was never given a chance to fixed the situation. When I spoke to the representative I was told I would have to make the full payment which I was unable to do. My original payment I made was for 180.00 and now I had to make one for 396.00 which I was unable to do. I was only able to pay the $180.00. I was spoken to by a billing supervision so rudely that I did not want to continue my services with charter. First she told me to pay the original amount and it might come back on then I was told in the same conversation that I had to pay the full amount to restore services. I worked for charter for 2 years and I totally understand that supervisor can override the system. Even calling to make a complaint with charter was difficult. Because my new bill was printed yesterday I have to make the full payment. I have no control over when the bill is printed or how charter communicates issues with payment. I was blame this morning for the way I made my payment and now I have no cable and no one will listen.

On April 20th, I received a call from a representative offering Charter TV Streaming services for $20/month. The representative (EBS) told me that I would receive a Roku device free of charge and that I could cancel at anytime with no penalties. I would only pay $15 for the first month and then $20 thereafter. The Rep failed to inform me that I would be forced into a bundle by accepting the streaming services. I was charged $20 on the first bill that I received. I called Charter and they were able to correct my bill, and give me the rate that I was originally quoted. I then called back to remove streaming after trying the service for 2 months and deciding that I did not want to keep it. A different Rep told me that I would have to pay $69.99 and that I would not be able to keep the rate that I previously had although my introductory period had not expired. I am very upset with the bait and switch trick that the representative pulled on me. Had I known that I would lose my rate of $44.99 per month for internet only, I would have never gotten the TV streaming services. I keep being told that there is nothing that can be done except for offering the internet to me for $59.99, still that's $15 more than I was paying initially. Surely if I can be switched to a new plan, I can be switched back. Even if switching back is not an option It would be great if I can be offered a discount so that my bill can continue to be $44.99 as it was prior to getting Streaming TV. I'm trying to hold on to my services but I'm getting exhausted going back and for with this. I have been a Charter customer for years and it is sad to see that barely anything is being done for customer retention.

Set up service with Charter to be installed on June 15th between 1 p.m. and 2 p.m. I never received a email or a call stating that the service had been canceled I called Charter customer service line and spoke with a Tonya and the customer validation Department she ran my records and it stated that I had been at my address since January which is incorrect I've been here since May 29th she was very unprofessional speaking over me when I was trying to finish my sentences. She helped me in no way at all. She would not give me a supervisor name contact or email because I had additional questions that could not provide answers for me and just keep telling me there was old debt that needed to be paid and I'm asking her how to go about it and she has no clue. My personal opinion she needs more training and not just make the customer upset and not try to fix anything. I'm big on word of mouth references and she is not doing a good job, made me go tell my family Charter customer service is not good, a little unprofessional and rude.

Unhappy tried to be future customer

I called on Friday June 2nd to see about lowering my bill. I was offered a lower price and an increase on my internet speed. The customer service person I spoke with was great. She said a technician would be available on Saturday June 3rd to come and install a new modem due to the current was not equipped for the upgrade. She said the technician would be here between 1-3pm. I also received a message on my home phone stating the technician would be here between 2-3 on Saturday June 3rd. I ran my errands and got back so not to miss him by 1pm. By 320 I had not seen not heard from the techinician. I called TWC to see if the tech was running late. I was then told a technician was never scheduled and the modem was shipped. The customer service person told me that it would be delivered by FedEx on June 3rd. It was not. I am confused to how I would receive a notice message reminding me of the appointment with the technician and it stated it would take approximately 2 hours to complete if was never scheduled to begin with. I waited for over 2 hours for the technician only to find out it wasn't scheduled. I find it hard to believe and feel that my appointment we actually cancelled. Now I can either call TWC when the modem gets here or I can install myself. These were the options I was given. I don't mind installing myself but I am very upset about my lost time on saturday. Also, now I am responsible for returning the modem either by mail or to the nearest store which is 15 miles away. Please look into this and see what happened to my appointment. Thank you.

my Internet /phone is offline more than on, today is Sunday 4/30 the Internet/modem has been down for the most part from 10am till now at 4pm.
This problem has happened before but seems to be getting worse; yes I had twc reset the modem on line, I cannot believe this is normal. I have bundled Internet, phone and television..Either repair. Replace modem or just find the problem!
please help my wife is 77years old and with medical problems the phone is most important...
philip francoeur
[protected]
[protected]@twc.com

Our neighborhood recently had wire run underground to apparently offer Charter cable. We went outside and talked to the contracted crew and made them aware that we had a sprinkler system and we placed flags in the ground outlining the placement. We were assured they would be careful and tidy up the yard after they finished, but they did not. It is quite an undertaking for us to repair ourselves as well as costly to get topsoil, sod, etc. We are asking that someone come out to our home and bury the wires and repair the ground all the way down the front of our property please.

On March 17, 2017 I received my bill and saw that the amount had increased from $85.75 to $96.25 for the same service (no changes). I phoned and after speaking to several people I was told my service would be at the rate of
$87.07 which I agreed to. I mailed a check on March 24 for the amount of
$$87.07. Today I received my bill which is due on May 8 for the amount of
$105.43 which include a past due of $9.18. After speaking to 2 different
people (customer service) explaining why I was calling I received an
explanation for the amount of the bill. I was told no adjustment to
the amount of my bill could happen until I paid the $105.43 (including the
past due amount). If this is the way Spectrum is handling customer
service I am very upset and disappointed (I have had and stayed with
Time Warner since it was first available in my area even with the increase
in the amount of the bill but not in service.
I would appreciate knowing if any adjustment will be made to my monthly
bill
account # 10202-[protected]-6001

I cannot believe how many times me receiver has to be restarted and from who knows where. My receiver has been restarted twice in the last 30 minutes. This receiver restarts at least once per day, why? It takes 5 to 10 minutes for this box to restart. Considering there is so little to watch on cable, if I actually find something to watch, I would appreciate being able to watch the whole thing. What ##### engineered this receiver and what ###### approved it for consumers?

On 1/27/17 I called Spectrum/Time Warner to make arrangement to paid my bill on 2/3/2017. Due to medical reason, my bill had fallen a month behind. I was told that since Time Warner had been bought out by Spectrum that they were no longer allowed to make arrangement for past due accounts. I am a senior citizen and only get paid once a month. Spectrum would not even extend my time for payment when I informed them I had a medical call alert attached to my phone. It took me over an hour and getting transferred from customer service to billing several times before a representative gave me the direct number to billing. It then longer for them to tell me they would extend it this time to the third. What will I do next month? Go through the same process again. No way am I going to do that again. You ask for a desired outcome. I do not want anything from Charter Spectrum. I let them disconnect my services and my children put Dish Network and ATT phone and Internet into my apartment for me. I will be paying less a month for better television and service. If someone me if I would recommend Spectrum as their cable service, I would encourage them to shop around.

I spent 67 total minutes speaking with various customer service reps. First rep Dakota was certainly attempting to be courteous, however she repeated the same "lines(clearly mandatory by company)" over 23 times. After 45 mins, waiting to get hersupervisor, the call was dropped. I called back and Adam answered. I asked if at all possible, could I be transferred to Dakota. Adam was very short and rude. " ya wanna just disconnect your service; nothing we can do but disconnect...did you hear me!?" He moved on to say some very inappropriate words and connected me, finally to his supervisor Joseph. Joseph was short upon introducing himself... and told me I should just forget about deals. He forwarded me to another supervisor, Jospeh, who had a fairly calm demeanor... still lower line type salesman speak. I spoke of customer loyalty. " Working with exisitng customers should be important" He repeated the same lines no less than ten times. And proceeded to say "NO WAY we can work on getting you better pricing. NOT POSSIBLE"
I believe customer service should be " Let me seewhat we can do; we want to keep you". The absolute opposite was each person's sell. Horrible. And, it was a request to work on somehow decreasing monthly bill back down( not a hell of a lot of money) ... NO NO NO NOTHING NOTHING NOTHING WE CAN DO NOTHING WE WILL DO. YOU CAN JUST DISCONNECT SERVICE.
Veteran packages...mentioned this and was laughed at and "NO WAY"
I believe this growing corporation has the responsibility to respond to customers and work hard at educating customer sales service people about PROPER SPEECH, INTEGRITY, EMPATHY, AND THE VALUE OF RESPECT.
I am unable to recommend this company. I am shocked at what transpired.
LOYALTY should be rewarded, not thwarted!

I do expect adequate attention to thismatter from wherever the higher customer service reps reside. Absolutely unacceptable.

I called in Dec/2016 to check on internet and phone for my business, and was told I was in a area they did not service. I called back shortly and was told that they could check it and may take a few days. I was called back and discussed at length what it would take cost and all aspects of this change. I ask if I needed to purchase any equipment and if there were any charges associated with being put in and I was told there was not, the person name was Meryl. I made it a point to ask this ? as I could not justify the change to them if it was going to cost me anything and I made this clear. She said I had to sign a paper on the email, it did not come through for me to sign the first couple of times and when it finally opened up for me to sign, my mistake was signing it as she was in a hurry and said go to last page and sign so she could get it scheduled, so I did sign it. They installed on 22nd of Dec/2016 and and I then received a bill on the 27th for a install fee and first month in advance that was due on 30th of Dec/2016 of the month not a reasonable amount of time to to pay a bill, I ask several times when I set this up if I would incur any charges and was told know . I immediately called about this and was told I had signed a piece of paper with this on it, and that they would have the person who set it up call within 24 to 48 hours and today is now the 24th of Jan/17 over 30 days later and she calls and tells me I signed a piece of paper with all of these on there, I explained that she had been ask over and over about cost and she explained nothing, and said nothing about these charges being in advance and any installation cost, very shady business practice on her part, omitting things to get a sale is very deceptive on this sales person part. Also I called again after I received the bill and spoke to someone when she didn't call within 24 to 48 hours as they had told me, and was told by that person that they would put in for this installation to be waived and that I would hear from someone within 3 days on a decision, did I ever hear from someone? Know! I did receive a call from someone wanting me to sign papers about something to do with this installation and I informed him that until they addressed this matter I would sign nothing at that point, that was in Dec/2016 and now the first call I receive is from Meryl over a month later, after she was suppose to be in contact in 24 to 48 hours. Really is this how you conduct business, I still have not heard anything on the Installation being waived and I feel this is very bad business sense I called and tried to take care of this matter in a timely matter and I was lead to believe that there was no cost, just so this person could get a sale, and she didn't answer a email from her company for a month. A month later is not acceptable even the IRS answers within 30 days. I did pay the service bill as soon as I could for the month in advance as I am getting the service but sense know one will address the installation charges with me as they said they would I did not include that in my payment. Why is it so hard for a business to be truthful and follow through with what they tell you that they are going to do. Still waiting?

Story of frustration: numerous months ago I decided to try out the relatively new twc live tv system. The concept was great, but from the very beginning, the reliability of my system was intermittent at best. I contacted twc several times in an attempt to give some improvement. I talked to people in india, philippines, etc. And all tried their best to help, but the problems continued. As a life-long research engineer, it struck me that the problems were truly random; however, those trying to help always laid blame on my various devices. I would hate to guess how many hours I spent on the phone. I also noticed similar problems with the speed of my service, but I wasn't paying for the highest speeds and I accepted the poor consistency of the download and upload speeds I was getting. When told my problem was coming from my router, I did not argue and I purchased a new router, and a few months later another one. During the entire process the live tv performance remained intermittent. Eventually, I was told that for better service the solution was to increase the download and upload speeds to 20gb/sec and 2gb/sec respectively. I coughed up the increase; however, again the problems did not go away. The last time I decided to fight for improvement, I was told that the modem I was using could not handle the speed increase (Even though this modem was provided by twc). So, I picked up a new modem with and integrated wireless router from twc and installed it. You guessed it, the problems were no better than before. We are now up to the current date. Two days ago I requested a technician come to my home and figure out how to solve the problem. He was a knowledgeable, good you man and he went to the trouble to eventually replace every wire from the service to my new twc modem/router. He tried everything in his power to solve the problem, and even replaced my new modem/router with another modem/router. While he was working hard in bitter temperatures, I was running tests on the connection. He spent two days trying to resolve the issues, but the random rates of transfer speeds continued with ridiculous variation. I suggested to him that engineering experience has taught me that truly random events are generally caused by some type of noise, albeit mechanical or electrical, etc. A lineman was called in and he did his best to balance the signal at the point of connection at my location. Problem continued. When the techs left today they said there was a rumor that there were some trunk line problems and that they thought they might be corrected in a day or two and they would check back. Seems to me that I have invested a lot of time and money because of the lack of a twc preventive maintenance program to routinely check for noise of trunk line segments. I would hate also to guess how many hours well meaning techs at twc from around the world tried to correct problems that were out of their control. To me, this whole sequence of events is a management systems problem that needs to be addressed. I know it has made me severely wonder about staying with the service, even though the potential of greatness is there.