Tim Hortons / customer service

Amherst, NY, United States

At the Amherst, N.Y., Tops Market location, I placed my coffee order, and the female employee immediately made my coffee, and handed it to me. I said I had a few more items to order, and as I said I'd like a croissant, she interrupted me and said " do you have anything else to order before my line gets long?" At that time, I was the only person in line. She was carrying on a conversation with a male employee as she completed my order. It seemed like this conversation was breaking her concentration, and her manners. I'm in the healthcare field, and polite customer service is a must. This incident occurred on 10/29/18, at roughly 8:20 am. Thank you.

Oct 29, 2018

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