Tim Hortons
reviews and complaints

I ordered 4 coffee and a half dozen muffins paid for my purchased and proceeded to the muffin counter to pick out my flavours. There were only 3 flavours and only a few of each. So there was only one flavour that I even remotely cared for so I asked if they had more in the back the girl replied no just the same as what's there. I said ok and I waited but nothing happened she was looking at me like I was stupid. So I reluctantly picked out 5 more that I despise. I said again are there more in the back or on the cooling rack or anywhere of the banana pecan. An employee named jeremy replies very rudely "only the same as what's in the counter" I replied well that's fine so bring them out there's only have 1kind that I like and paid for 6i 5 of which are flavours I despise. I then spot some near the floor on a cooling rack and say to the girl what are those down there those are the kind I don't mind. This same employee named jeremy is walking by and screams "they are the same kinds as in the counter" the girl finally gets what i'm talking about but i'm so pissed off at being treated this way I say "forget it I need to leave befor I do something ill regret! Tell that [censor] I spend $20-$40 per day in this store and thanks to him... I'll be going to macs.

I had ordered a Caesar salad when I went to make my salad I accidentally spilled my packet of dressing all over myself and then fell on the floor I went up to ask the employee for an extra packet as mine had fell as mine had dropped on the floor and she informed me that she would have to charge me extra I was upset and said I would pay extra if I needed extra but I accidentally dropped it all over myself and on the floor she did end up giving me the extra Packet however continued to chastise me and make me feel that I was in the wrong by getting this extra packet

assorted dates, Owner paul lawlor has dates written down to my knowledge.

Hi my name is Patrick Timothy Chipp. I work for Resturaunt number 5539. Tim Hortons Express in Stephenville Newfoundland Canada. Paul Lawlor is the owner and Joan Marche/Wheeler is the manager.

I have been threatened and harassed by a Employee named "Tyler Jesso" on multiple occasions. I have been told by him "No one would care if I were to suddenly die". He has told me on numerous occasions to "Shut the [censor] up and just disappear already. Stay the [censor] out of peoples lives" as if he owns me or other people. I have already requested not to be put on shifts with him to which it went completely ignored still having shifts with him.
He has joked about causing physical harm to me to which I get the vibe he is NOT joking around.

I have went to both Paul Lawlor and Joan Marche/Wheeler about this issue multiple times to which I know they are far too busy to play mommy and daddy with this. But it seems as if my complaints go unheard.

I have went to a lawyers office and was told it would cost 575$ for a retainer fee to see the lawyer. The lady told me to take this to the RCMP. I have the greatest of respect for Tim Hortons as after years of not having a job they were to ones to hire me and give me a chance. To which I have not yet failed them. I love this job. I love the people who I work with.

Tyler Jesso is the only one there whos threatening me when I have NEVER done any harm to him what so ever.

I am seriously ready to get a lawyer (Against Tim Hortons for allowing this to continue) and the RCMP (for death threats) involved for allowing this harassment to continue when there IS something Tim Hortons can do.

Tyler Jesso has broken his contract multiple times by threatening me and bullying me as well as talking about my personal life in the work place.

I do believe Joan and Paul has the dates of the harassment and death threats written down.

My phone number is [protected]. Again my name is Patrick Timothy Chipp and I would like it if someone were to look into this. I do feel that my life is threatened by this member named "Tyler Jesso"

ha e been to your Chillicothe, Ohio location on Bridge St. This make the 3rd time in the last month that i have drove across town on my lunch. Each time i have ordered the same sandwich (ham w mayo n lettuce on a bagel) and everytime, i have received the wrong sandwich. It has been on a square style bun that is so hard, i cant eat and added items. I am very disappointed in this, as i dont have time to check my food nor take it back across town. So i go with lunch at work.

Today, 6/20/2017, at approximately 1 p.m. Eastern Standard time in Ferndale, Michigan, I purchased a Grilled Steak Panini sandwich only at your store on Woodward Avenue between Eight and Nine Mile Roads at the "drive-thru". I paid $5.29 cash, including tax. I purchased this sandwich at lunchtime. When I got back to my desk at work, I began eating one half of the sandwich, which was cut in half at your store by the preparer. It was very good and fresh...until I got to the second half of the sandwich. I began to smell a strong, foul odor. Either the meat was spoiled or there was fecal matter on that half of the sandwich. I threw the remainder of the sandwich in the trash.
Tim Horton's was a good choice for a lunchtime option when I compared your store to McDonald's, Wendy's, White Castle, Taco Bell, Subway, and Duncan Donuts -- to name a few of your competitors. Now, I cannot trust the quality of your food after this experience.
Please check your protocols in your store and ensure all safe hygiene practices and food storage/ preparation meet health code standards. A visit from the health department seems to be in order.

My name is Gus khaled I was in one of your stores on cherry hill and inkster I made a bug order and asked for a cup of ice and the employee said if we give it to u our boss will yell at u he said no free ice u have to pay a dollar for it, so I went and spoke to the owner who has a b, p gas station and a Tim Horton he said what do u think its for free nothing free second thing the donuts were old and the muffins were old and I spoke to the employees and kept on complaining to them about it all his products are old and he is hiring unprofessional people to make the coffee and the mixed frozen drinks, I've been going there for about 2 years and the owner is unprofessional and half of the workers have no uniform, I talked to one of the employee there they told me that we are not allowed to trow away any muffins donuts or anything we will use it for the people the next morning, also the owner calling the employees names and always yelling at them, I want u guys to go there and check everything out u cab even look at the camera and see everything I'm very disgusted with the owners additudd and what the employee says I don't think u guys need a man like him to represent your company, believe me they don't throw anything away after I send u this letter I'm calling the health department and if I forget a response from u guys within 24 hours in calling the news channel my number is [protected] thank u

I was happy to see a Tim hortons location built near my house, but I am very disappointed with the upkeep on the landscaping .
The Tim hortons on Kenmore /Military Buffalo NY USA is a fairly recently built location, but I feel this far into spring the landscaping around the building should be taken care of. Its a eye sore, and very visible to the main streets.

I went to the Tim Hortons Sunday 18th around 7:09 am on 3351 Taschereau Blvd and I ordered 3 breakfast wraps and two small fruity frozen drinks. It came to $20.82. I go to the window and first it took them like 5-7 mins to come to the window to serve me. It took them so long that there were two more cars waiting and the car behind me left after 5 mins waiting. Then a black comes with one wrap and she tells me it's $8 something. I'm not no, I ordered 3 plus two fruity frozen small drinks. She's like no you order one. Them Sadia comes and she started giving me a lot of attitude and she started arguing with me. Telling me that I ordered one. So I asked her if I ordered one, then how come it says $20.82 on the machine? Then how come she told me for the frozen drinks they had strawberry and banana? Now she wants to hand me one breakfast wrap for $8? She couldn't answer she just argued with me some more. Then she told me in French " arrêté de chialer je vais vous en préparer un autre !" So I'm like what?! Did you just told me that? She looked at me straight in the eyes and she said yes! I did! Then I asked for the manager but she said she wasn't in. So I told her to write down the managers name and number and her name because I will be filing a complain against her. Her only response was do u want her order or not? I said no. She went to write the number down wit lots and lots of attitude mind you, then handed it to me.

The manager at Tim Hortons on genesse and Harlem is not professional at all and not sanitary i have watched her go from taking orders to making coffee and a bagel never putting on a gloves I have been there several times and the place is a mess when I'm there
My order was messed up and I got a whole attitude from her it wasn't my fault and now I feel uncomfortable to go there cause of the dirty looks and laughs now.. the managers name is Melissa

Blackfalds, Alberta location. Still, as has been the case for a long time, is staffed by [censor]. Cold soup, cold coffee, taking the orders wrong, all around a bunch of [censor] idiots. This has been the case for YEARS. Multiple complaints have done nothing. Don't have this issue at other locations. Even people who have just moved here to Blackfalds recently already know (Without me saying anything) that this location is no good. 0/5 And with the price increases...Good luck getting me to go back, had enough of wasting my time and money on your swill.

I went through the drive thru at confederation drive in saskatoon, sask., on June 11th at approximately 2:30 pm.
On June 12th I woke up with a stomach ache and by noon I was throwing up and had severe diarrhea. I went to the doctor on the 13th after a night of hell! And he said I had food poisoning probably from that chicken sandwich. I have been experiencing symptoms of food poisoning for 5 days. I have missed work for 4 of them. The doctor even said not to trust chicken of any kind from Tim's. Obviously you are getting a reputation that needs to be rectified! I enjoy your coffee every morning but you can be sure I won't be eating anything but donuts or muffins from now on.

Today is June 15, 2017 and this is complaint is regarding today at approximately 1145pm.

There is a Tim Horton's located @ 9710 132 Ave. NW Edmonton, AB. Which myself and many of my co-workers go to as its close by. Today I order my usual drink a small French vanilla with 1/4 coffee by the drive thru. But after getting to work and tested my drink it is not my usual look like they put more coffee than French vanilla, so I went back again and asked if they can make it right for me. But the guy who help me at first name is Joshua who seemed like he hated his job, told me he made it him self and he is sure that my order is right and called me liar and start calling me names. That was very offending. I have been coming to this location for more than a year and I paid my money to get what I order not to be insulted. Terrible experience.

Kaitlyn Bell at the c-line Tim Horton's location in orangeville doesn't like me and I saw her go to the back, touch her vaguna and then come back and serve me a donut without gloves, waxy paper or washing her hands. I don't know how many people she's done this to but I don't think an employee like that should be working at a place that serves food. I won't be returning to Tim Horton's until she's been fired.

I will no longer donate or make purchases supporting your camps. I'm so sick of seeing/hearing of the same child attending these camps more than once. With limited opportunities to attend, and so many deserving children who don't get these types of opportunities, I feel children should only be allowed to ever attend one time. Instead, year after year, there are repeat children attending. I work in the "inner city", directly with underprivileged children and I find this so frustrating and actually think its disgusting.

I went to the tim hortons on Kipling avenue and I got the worst customer service from a lady named Kanan. She was rude, disrespectful and seemed like she hated her job. I recommend you send a mystery shopper to that location as I will not be going back to that location. Her excuse for the terrible customer service was that there was a shortage of staff. When I pointed out her bad attitude she continued to disrespect me infront of my children. Terrible experience.

I purchased a large DECAFE coffee this morning, like I do every morning. I went to take my last sips and I got a mouthful of coffee grounds that I had to spit out in front of my coworkers. This was a very unpleasant experience and embarrassing to say the least. I just want to make you aware and any feedback would be appreciated as this is very unacceptable as I am a paying loyal customer. I expect that the coffeee I am purchasing is what I expect. As well, I drink DECAFE and there have been multiple times where I have been given regular coffee instead of DECAFE and then I am unable to drink it because it almost instantly kicks in a vertigo spell. There was one instance where I did not realize it was regular coffee and I finished the whole thing and my vertigo attack was so bad I was unable to drive my vehicle. Please ensure that your employees are aware of the importance of ensuring that they are giving DECAFE cofeee when requested as some people have health issues where having regular coffee can have serious effects.

Yesterday I ordered a banana nut muffin from the Tim Hortons located at 387 Rue Papineau, Papineauville, QC J0V 1R0. I took a bite and when chewing I bit down on something hard and it hurt my tooth. I could not seem to chew this hard piece that was hidden in the muffin. I was finally able to take the piece out of my tooth and saw it was a small metal ball. I looked through the muffin and saw multiple little metal balls/pieces. Being that I did consume some of the muffin I am quite confident I ingested some. I am a regular/daily visitor of tim hortons and I can say this will be my last. I am considering making this public because this is huge health concern. I would like someone to contact me immediately and resolve this issue. I am concerned for my well being as I believe I ingested some. We still have the muffin here and will be happy to show whoever it may concern.

Please see attached pictures.

Kristin Gauthier
email: Kristin.[protected]@hotmail.ca
cell phone: [protected]

This incident happened on Jun 9th 2017 At the Tim Hortons on 160 Queen street In Sherbrooke Quebec.

I have been going to this restaurant for 5 years and it is only in the past year that service, cleanliness and politeness has suffered greatly. On June 9th 2017 I had ordered a small coffee with 2 cream 1 sugar. I got my coffee and sat down at a table on the wall across from the front line work stations. All was normal until about 9 minutes in to my visit. Without much warning at all, the manager and the employee translating for her ( she is french, I am English ) proceeded to accuse me of taking videos of the back line. They started to ask me to leave when I raised my voice in displeasure and proceeded to unlock my phone and show them that I had not taken videos, My phone was in my hand but I was not using it for anything other then music.

After the initial instance, the manager went back and called the office while I stayed in the restaurant and about 20 mins after the call to their main office someone showed up at the store to talk to me. I had told them what happened and how displeased I was to be treated like their manager did and I asked the Office representative if a customer or employee had ever complained about me for any reason, Including taking videos. The Office Representative told me that no one had ever complained about me. This begs the question;Why would the manager then assume that I was making videos? Why would she not calmly just ask if I was taking videos and to please stop if she did not want me to?

I would have liked to see the office suspend this manager until they did a more comprehensive investigation. Instead, they let her finish her shift and did not suspend her at all. Their solution was a backhand to me as a customer. Their manager did something that could get them in a lot of trouble and they simply seem to be happy to overlook the situation.

What I would have liked to see happen: Manager suspension, company investigation and a written apology.

Went to get a chicken Caesar salad and ended up getting just a garden salad and they where completely taking to long and unorganized. They really need to slow down and check the orders because they're trying to go too fast and forgetting everything that people order. And it's not the first time this is the 5 th time in a row and now Iam mad just really fed up