I just had a similar experience in Texas. I rent a car that car was sold during my rental so they brought me another more expensive car without the correct documentation. To my demise, the "new" vehicle got stolen but when the LE found the car there was nothing wrong but they could not release the car to me because I didn't have the correct paperwork. When they exchanged cars, they just scratched out the vehicle number and replaced it with the "new" vehicle number so the LE wouldn't let me pick up the car. So the local office was called to pick up the car because the keys and everything was intact. This incident occurred on Oct 25, 2008. I went to rent another car from them in January and was advised I still owed 250.00 towards the past rental. When I was finally given the final bill they had charged my CC a total fee of 551.00 that also included a key and towing fee. I asked why wasn't I notified of this transaction before Jan 4, 2009 and they said they don't send out a letter of deduction. I have been talking with their "security" department for two months now and still they will not adjust the fee. So now I have to get the police report that states the keys were handed to the personal at the local office and there wasn't any damaged to the windshield (chips). They have also requested that I send them another payment of 250.00 to avoid having this incident on my credit file. This "fraud" totals $465.00 on my account. (Payments made for a $460.00 rental car rental have been paid of $676.00 plus an outstanding balance of $250.00)
This must stop!
Tired of the BS in San Antonio, Texas 2/22/2009