Home Depot’s earns a 1.4-star rating from 21 reviews and 2392 complaints, showing that the majority of home improvement enthusiasts are dissatisfied with their purchases.
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carpet measurement
Went to Home Depot to purchase installed carpet. I had measured 36 Sq yds. Person sent to measure came up with 44 sq yds. Was told I had to purchase 44 sq yds. for Home Depot to install. The way they wanted to install would have two seams. I ordered 36 sq yds, got my own installer and carpet was installed without any seams.
Read full review of Home Depot and 3 commentshorrible service
I have recently been shopping around for tile and bath tubs. I have gone into Home Depot more than once and I must say, I am VERY happy that I have not bought anything from them. First of all, even if I did want to buy anything from them I couldn't because no one would help me. Apparently my money is not good enough! Also in the past my husband had to yell "Can anyone help me" at the top of his lungs to get someone to stop and ask him if he needed any help. Yesterday we were in Home Depot looking at bath tubs, and after looking for some one who worked there for 10 minutes found a nice young man. He was very informative but not in bath tubs. He let us know that he had no clue about warrenties, installation ect. In fact he told us he didn't really care because hockey season is starting soon and he was much more interested in that. The one lady that he found for us that did know something about the bath tub we were interested in left us to find out some information and never came back. As we were leaving the store we saw her chatting with other customers. I know we are a young couple (24 years old) but we know how to save money for things we want and that day we had money to spend that we have saved. I am glad to know that Home Depot will NEVER get a cent out of my pockets.
bad business practice
First, the Sales Guy in Major Appliances was excellent and handled this to the best of his ability, as with two managers within the store.
Order placed on Boxing Day 2007, first thing in the morning. Delivery date set for Thursday January 3rd, 2008. Delivery company calls on Friday Dec 29th to confirm delivery for 2-6PM on Thursday, January 3rd.
Day is taken off, 6PM shows up and nobody is there. Calls to store, Leon (sales guy) and a manager get on the horn with the delivery company. The delivery company says "All items on the truck are out for delivery, call back if it isn't here by 10PM). Ok, HD is closed at 10PM. Nice. Call back at 9:30pm, say "Where is everything" - same manager says she will leave a note for Leon to deal with this at 8AM on Friday January 4th.
Another day taken off. Lucky I have a bit of spare vacation this year.
Leon says the delivery company said they came by the house at 11AM on January 3rd and nobody was home. First: Total horse pucks, as we were home and nobody, absolutely NOBODY came by the house that morning (aside from the Postman). Second: Call display logs indicate that nobody called that day from the delivery company. Ok, so they don't have to call - but you think that is they were showing up three hours earlier than expected than they might do a COURTESY call and say "Hey, we're going to be in the area, can we stop by early?".
Leon gets this escalated through no less than 20 phone calls to / from the delivery company. We end up calling the delivery company directly after Leon, and they say they don't know where it is or how to get in touch with the drivers of the truck it is on (yeah, right - this is the day AFTER it is to be delivered).
I tell them that this is is total baloney, this is day #2 that I've had to take off, they've clearly lied or at best, misrepresented their situation to us, and that this was to be fixed today and to get a special truck out this afternoon. End of discussion.
Well guess what shows up? A truck, small, with my appliances. Mind you this is four hours later, around 3PM in the afternoon. Driver wants to drop them off in the driveway and leave them there for the two movers to come put them in. Yeah right. Got on the phone with the manager at HD and the delivery company and told them to keep the guy there, which they did.
Anyways, once they showed up, all was good. But thats a wasted full day of vacation that they CONFIRMED they were showing up on (and never did, despite their "we showed up early" claims), and one more FULL day again with a special delivery that they said they couldn't do.
Long story short: Not REALLY Home Depot's DIRECT problem, and granted, they seemed to be putting pressure on the company from their end, but Home Depot's major problem is they just don't really take OWNERSHIP of the problem, we should not have had to call the delivery company once, but we did. Basically, once they get the money, they are pretty much "oh well, it's their problem".
They need to start firing their contrators/agencies/suppliers... seriously. This is the LAST time I would ever buy anything from them that required delivery.
(On that note, I am returning my extended warranties under the 90 day no questions asked return policy, seriously, if this is how delivery is, how is their extended support going to be?)
The complaint has been investigated and resolved to the customer’s satisfaction.
bad service
My wife and I purchased a refrigerator in a home depot store, it was delivered on Thursday (May 1, 2008). On Wednesday (April 30, 2008) we ordered online a washer and dryer.
Well when the refrigerator was delivered the guys didn't level the refrigerator, therefore, when they tried to push it into the opening (a tight fit, but a fit none the less) it wouldn't fit. So after 15 minutes of removing molding and trying to get the fridge in there my wife told to leave. When I arrived home, it took me 30 seconds to figure out the problem was the fridge was not leveled so it was leaning about a 3/4 of inch from bottom to top and thus i had to level it to get it to fit.
So then on thursday evening we got a call about the delivery of our washer and dryer that were purchased online. They said they would deliver on Friday (May 2, 2008) from 8 to 12:00 PM. Well we explained this time would not work, but the lady said well that's what time we had and if we weren't home then they would call us to re-schedule. excuse me? You tell me when you're gonna deliver? There was no option online for instore pick up or delivery option of morning or afternoon. Simply you are told what time by the delivery company. So I called at lest 6 different phone numbers and talk to about 11 or 12 people in home depot only to find out from everyone one of them, that there is nothing they can do about it. They all said sorry, but there is nothing else that can be done. So in other words buy your stuff through us but good luck actually getting it! So my lesson learned no more buying anything through Home Depot. I'm done giving them my business after spending more than $5, 000 with them!
The complaint has been investigated and resolved to the customer’s satisfaction.
all their interested in is the sale not their product reputation
A little less two years ago we purchased a set of GE Adora stackable Washer and Dryer about Six months after purchase the washer started acting up when it would drain and spin it would just run away with itsself and sounded like a jet plane coming thru the house and it would not spin the water out of a small load clothes items were still dripping wet when cycle was done A tech came out and told my wife this was normal and that these washers were not designed to do small loads needless to say two months out of warranty the pump and Mother Board went out after about eight weeks in the shop we finally agreed to pay for labor and service charge and GE supplied the parts to fix the washer since it was on record we had service out to look at it twice while it was still under warranty and they kept telling us nothing was wrong with it Well three months after being fixed it started acting up again with the same symptoms as the first time called a tech out and he said he couldn't find anything wrong well needless to say three more months The washer has quit again same as first time I've tried to get them to replace it since its obviously has a problem that just replacing parts is not going to fix GE wants us to pay labor again and they supply parts I'm not throwing more money in this machine with its traCk record So we are out a 800 dollar machine after less than 2 years and we have to find another that will accept the dryer on top and it won't be a GE I think a Whirlpool will work but I advise anyone to avoid GE appliance because all their interested in is the sale not their product reputation.
The complaint has been investigated and resolved to the customer’s satisfaction.
rebate rip off
We purchased a storm door at Home Depot in Fairfax VA a few weeks ago. We had been looking at screen/storm doors for our back deck for awhile, and since the salespeople were touting the $58 installation fee (vs. the usual $149), we decided it was a good time to purchase. It is a somewhat complicated procedure. First you choose your door, then you arrange to have someone come out and measure, then you go back to the store and choose your door (again) and then a 3rd party company comes out to install it. Well first of all, the guy who came out to measure did not call in advance so we had no idea when he would be coming. Then one day, this guy who looked like a homeless person was at my front door, taking measurements. His car was not marked at all, just a plain white sedan, and my dogs were going crazy. If I wasn't expecting someone to measure my door at some point, I would have called the cops. The guy was measuring the wrong door to boot, so I had to open my front door and tell him he was at the wrong door. He looked out of it, but went around back to measure. He left without any further instructions on what we should do next. A few days later we got a call from Home Depot saying we needed to come back to the store and ring up the purchase. That's fine, we go to the store and choose our door and pay. This is where the real fun starts.
The total bill was way higher than we expected. I questioned this and the salesperson said here is the cost of the door and here is the cost of installation. Well, installation was $149. Hmmm...not what we were told, it was supposed to be $58. He said, oh well, we don't do anything about that, you have to get a rebate form and request it of the manufacturer. So, disappointment number one, we have to pay up front and wait six weeks or longer to see our rebate. We paid and waited to get an appointment for installation.
Today the installer came out. Unknown to us, he did not speak English, so when we asked him not to leave the gate open because our dogs would escape, he said OK and did it anyway. Two of our dogs got out (we have three) thanks to him. Luckily they came back, but this caused more stress than needed.
In the meantime, my husband went to Home Depot to get that rebate form since we had forgotten to get it the night we paid. The clerk at the desk did not know what he was talking about. She finally found something in the computer, but she said the offer had expired and anyway, you had to purchase an ANDERSON door. None of this had been mentioned previously of course. And we bought an EMCO door. Well my husband was getting his blood pressure up so they told him to go back to the Door/Window department and talk to those folks. He did, and they said yeah we remember you and yeah we told you it was $58, so go back up to Customer Service and talk to the supervisor named "Rock." Well, "Rock" did not know what to do. This is a supervisor, and the reason they did not want to deal with this is because THEY DID NOT KNOW HOW TO DO IT. They were confused about how to give us a credit that we had been promised from the beginning! Finally, they gave my husband a $60 credit (where they got that number from, I do not know), which is still $31 less than it was originally supposed to be. The confusion on this whole thing is just OUTRAGEOUS.
From now on, we will be going to Lowe's.
I purchased Deck over during their July 4th sale. It came with a $20 rebate so I bought 2. Sent out the rebate before any deadline and never heard a thing back, no check no response. I basically paid full price, great rebate system!
I purchase 4- 5 gallon buckets of Behr Deck-over and 3 one gallon cans of Restore Deck Primer during the Memorial Day Sale weekend this year because they were offering a rebate of $40 per bucket of paint/stain on the 5 gallons and $10 per one gallon containers. My total rebate for all items purchased should have been $190. My husband submitted the rebate online exactly per the instructions (because I know rebate companied try to trip you up so they don't have to pay). after about a week I asked him to check the status of the rebate. He checked online and noticed that they had only creditied us one of the Restore one gallon container listed so he called and (after waiting an eternity) finally got someone on the phone who said they would be sending out $30 rebate for the 3 one gallon cans of Restore but the Behr containers were only 4.5 gallons so they didn't qualify for the rebate. Note that all 5-gallon containers of paint only contain 4.5 gallons of the base paint until the coloring tint is added (which it was at the store) which then makes the total 5 gallons, however, if you look at ANY 5 gallon bucket of base paint at Home Depot it will have a label that says 4.5gallons. After several phone calls to the rebate company trying to get our money, our rebate claim mysteriously disappeared from their system. In addition, we never received our $30 that they said they were going to send out for the Restore products. We had yet to put the paint products on our deck, so we loaded them up and took them back to Home Depot to get our money back. The manager there explained that we could not return the paint as was noted on the labeling they placed on the containers after adding the tint. This of course, is not mentioned in their company return policy and I told them that the products were sold to us fraudently as we never received the rebate that was promised. The manager then spent about 1 1/2 hours on the phone with the rebate company, Behr representative, and who knows else, trying to get our rebate straightened out. He kept getting the run around as well. The rebate company suggested that we didn't properly submit our rebate and during the time frame noted, however, since they already said that the Restore product rebate went through, and all of our purchases were on the same receipt dated during the promotional period, they really couldn't say that it wasn't submitted properly, or that we didn't submit for the Behr Deck-over. Why would we submit to get $30 in rebates on the one gallon containers and not submit to get $160 on the 5 gallon buckets? The store manager had to explain that the containers were indeed 5 gallons because they have to leave room for the tint to be added, thus the initial 4.5 gallon labeling. HE also told them that the products were all purchased on the same receipt during the promotional period and that he was looking at the recipe and the products as he spoke with them on the phone. He was able to get to someone who told him that Behr would get to the bottom of the issue and get back to us within a day. Finally, two days later, at the end of August, we received notice that our rebate check would be mailed out and to expect it within 7-10 days. It is now September 12th and still no check. At last call (today) to Behr directly, I was informed that their system said the check was mailed, there was a tracking number but they had no information on that tracking number. I asked the representative to confirm my address, and he said didn't have our address in his computer system. He indicated that it may be in a separate system. So, here I sit, waiting again for a check that hasn't come. I will not put the product on my deck until I receive it or I dump the paint back on Home Depots doorstep.
The Home Depot rebate process is a big rip-off. They give you a form with writing so small that a magnifying glass is needed to read it, They provide two ways to send for a rebate and set a 30 day end date to make a submission. I did not read the form as carefully as I should and the end date passed. I suspect few customers actually obtain the rebate they are entitled due to the relatively short time for submission. I will stick with going to Costco and other stores where instant rebates are the norm.
BEWARE the HOME DEPOT REBATE PROCESS! We just painted a whole house in FL expecting a discount off of each gallon of paint we bought. We found out it was a rebate. Okay that's not that convenient but what the heck, its alot of money in rebates. So I went online to submit my rebate with all my receipts. They only accepted one receipt. I called the hotline to ask how to submit the rest of my receipts online and I was told by the customer service representative that they only accept one receipt on-line and th erest can be submitted by mail. Do they undertstand that it will cost them more to write the rebate check then I am getting back in a rebate? Wouldn't you want to be able to automatically check multiple receipt numbers to see how many gallons are on the receipts and then automatically calculate the rebate amount. Are they hoping I don't submit the receipts manually so they don't owe me a check? Probably. I am going to go through the pain of submitting the manual rebate JUST so they have to do all the work to cut me a check!
I purchased a planer at Home Depot - it had a $50 rebate. It also had a manufacturer's warranty. In order to get these you had to send each one an original receipt. I asked the clerk about this (2 infact) and they said that I could send in a copy to Home Depot and get my rebate.
After not getting my rebate from Home Depot, I called - they said I needed the original receipt - I explained... they said they would look into it. After another call, they said they didn't even have the copy - but the other customer service rep had referenced the copy.
I believe these folks do everything they can to avoid sending the rebates. This is why the process is cumbersome, so people won't follow through. Home Depot ***.
Home Depot is the biggest ripoff, they say one price then after the installation is done the sales women whom we had called and asked "How do you like your new door, we said it was done great, then has the nerve to ask an additional $238.90. that the orginal price of $695.70 was only paying 10% down and the remaining $238.90 had to be paid in cash. This was hand written. I have reported Home Depot twice to the Better Business Bureau in Trenton NJ. I am on Food Stamps, and told the salespeople from the beginning that I could only afford the $695.70, and not any more, and no where on my contract does it say 10% after the intitial 695.70. I will have the Edison police and my free attorney that I am entitled to through Somerset County Welfare sue the Edison Home Depot and Lori Sowienski for haressing me. I am 79 years old and I do not appreciate being haressed with any more monies, that they want to pocket for themselves. especially Lori Sowienski
Hi
I am a professional installer for doors and windows. Yes, this is a kind of shameless plug, but if you read it and learn how this works. You’ll see that hiring a pro installer is the best way to go.
If you buy a door from Home Depot with the install. Then they call a place called “Pro-Floor, ” or someone like them, which was an older flooring installer for them, but now due to past “cronies” has become the district’s main installer putting all the small installer’s (that did the job right) out of business.
Anyway, Home Depot calls these guys their installer because they hold the License for the work. But, then they send out unqualified installers with no real training to your home to do “who knows what.” If they even get the install done right your still at risk, they could scope you out for all sorts of reasons. Don’t take that chance.
This is a short version of what the Depot has done with their installations program. Yes, you don’t always get the worst guy they have, but you never get the best. Great installers are out there. Like us. But they are not available through the Depot, because the third party “clearing house “ for the labor work will not hire good guys like us. They want to keep 78% of the install money, and send you a hack instead.
We install for around the same amount or less, and do the job perfect.. We have no silly rebates that some marketing rep thought up, and we hold the licence, insurance and have complete background checks to assure you and your family’s safety.
Doing business this way help us all and save you money, while getting the expert quality job you want.
Just good installations done right.
Thanks
Scott @ (nine five two. Four seven four, two four four eight)
Windows and Doors made Simple installation Co.
[protected] mpls mn.
Every experience I've ever had with Home Depot has been a disaster, so this honestly doesn't surprise me. After trying to use them for about 5 different projects in my house, I finally gave up and starting going to Lowes.
I've never had to deal with a rebate at HD, but I did get one from Lowes a few months ago. I was prepared to just not even worry about trying to get it (b/c rebates are usually more headache than what they're worth) but when I paid, their register printed out a 2nd receipt for me with all the info on it. I just mailed it in to the address on the receipt and got my $5 check in the mail. It did take about 6 weeks to get it, but I think it said that on the receipt, so I wasn't really expecting it any sooner.
Hope they figure it out soon & send you the $50.
Well, i just got pissed off and ripped off too. I ordered the securtity door to have it installed and the ads said i would get $112 rebate from the installation. the installation cost like $270 including bug sills and a seal around the door. i thought it was a good deal. so i ordered one and waited over a month to get the door arrive to the home depot. then the installer called me up and set an appointment to have the door installed. so on that day i was waiting and waiting for the installer. Then i got a call from the installer that the door was broken and i had to reoredered it. ###! so i had to reordered the door and waited another month. After a month i got the door installed, finally. However, they didn't give me the rebate. i asked them many times about the rebate and how i was gonna get it. i was told i was gonna get it from the installer after the installation. Now nothing. i called homedepot many times, and nobody knew nothing about it. they couldn't find that ad for that rebate. However, i got that note in my order for the rebate. so they said they were gonna call the corp or the manager to ask about that. ###! week after week i had to wait. nobody called me back. so i called them again, i was so furious about that crap, they told me there was no rebate for that amount only $40. ### homedepot! they gave me only ###ing $40 credit. that's ridiculous. i would never ever buy anything from homedepot anymore. People don't get yourself ripped off at homedepot. go somewhere else.
My measurer finally came from Home Depot and told me he had never seen a door like mine. He said he could arrange his subcontractor to modify my door before the storm door installation. Sounds like such a rip off! I live in a run of the mill house, how different can my door be?
When I said I wan't interested, he was not amused. I now wonder what the whole deal would have ended up costing me if I had allowed them to "modify" my door!
washer never delivered
I ordered a washer on line with Home Depot on 5/24/08. Its a Maytag Bravos Energy Star 4.6 cubic Ft washer.
I charged it on the home depot card. Since it was sales tax free week-end and the washer was on also sale, it was a good deal. Regular price $949 on sale for $854.10. + $59 delivery + no tax.
I chose the delivery date during the order which was to be on 5/30/08.
The day before delivery depot called and rescheduled delivery for two weeks later.
Two weeks later depot called that morning to give me the delivery time, thats when they said they were delivering a refrigerator---(I purchased a washer)
Customer Service then told me that it would be another three weeks because the washer was out of stock. She began telling me that I should check our local Home Depot. I told her that I ordered on line, I preferred not going to a store. She called the store herself then called me back leaving a voice message saying that the store only had one floor model which is beat-up, but I can keep checking back with them. And thats it!
Today is July 23, 2008 and I still do not have my new washer. My husband has also tried to get the washer but all we have gotten is the run around and yesterday we just recieved a refund of the charge for the refrigerator that we did not order and did not authorize charge for.
water heater installation surprise charges
I needed a new water heater to replace the one that went bad.
While this is a job that I can do myself, in view of my busy schedule, I decided to go with Home Depot to get the unit installed.
I went with a 50 gal electric heater priced at $349.00 and the installation charge quoted was $285.00. I felt that this was reasonable, considering that I needed the heater the same day and I was unable to get out of my busy schedule.
I was also told that if there are any code related improvements then I will have to pay extra.
The installer was a great guy and I have nothing to complain except for some additional items he said I needed to get into city code compliance. He said I needed the following items and they are detailed below.
1. A stand to keep the heater above the ground level. It is a galvanized 21" x 21" X 16" high stand capable of supporting the weight of the heater and the water.
I was told that it will be $195.00 plus taxes.
2. I was told I need a pan under the heater for collecting any leaky water. It is an Aluminum pan that looks like a Pizza pan, made of .032" aluminum. I was told that it would cost $90.00 plus taxes.
3. The 3rd and the last item I needed was a ball valve for water shut off, and I was told that it will cost $95.00.
These 3 additional items along with taxes were $391.00. I asked the installer why is it these trivial items are so expensive and I was told thats how much they cost. I had no choice at that time to go myself to the store and buy the 3 items for under $65.oo, becaus ethey can't wait while I am shopping. Basically I was put on a spot and had no choice and had to go with the situation I amm stuck in.
Since I am dealing with Home Depot, I said I was going to take care of it with them rather than the installer. On calling Home Depot about the exhorbitant prices for 3 items ( more than the cost of the new heater), they said they have no control over what contractors charge.
My question is: I pick Home Depot based on the fact that they select contractors based on their work integrity, service ethics, and their honesty and reasonableness of cost of services. I go with them because I feel that I won't get ripped off. In this case it was a grand day light robbery. The gal at the other end at Home Depot couldn't help resolve the robbery.
Just around the time of completion a Home Depot service manager stopped by to see if every thing went OK. I brought the above subject on the over pricing, and his answer was that these are fixed by Home Depot... (contrary to what I heard from the gal earlier who wanted to get my credit card approval for extras). He was just a good old boy nodded head and told me to see the store manager.
I found the stand, and the pan at Lowes for $34.98 and $15.98 respectively. The ball valve is no more than $15.00. So here I am being shafted $391 for 3 items that cost $65.00, and don't require any installation work.
What a rip off. It is not over. I am trying to get all the information on price of the items with a proof, and confront the store manager to explain the rip off, and if he can not resolve I will take it to corporate, and the blogs, and may be to the local TV station to let every one know.
Moral of this Experience: Never trust any body, be it the Joe Blow repair man or the corporation like Home Depot. They are all Crooks. They are all in it and work together to rip you off.
By the way, this comment above does not mean that all repair men are bad. I am only referring to those that rip off people. I know and I have dealt with some very honest ones and have recommended them to many of my friends.
As regards the code compliance, every city has instituted a requirement for code compliance.
Basically these codes are to obviate problems specific to the items being installed and is also a source of revenue for the cities in the name of a code fee.
When I ordered the heater, they said I may need extra items for code compliance but when you ask the details they don't want to get into the detail for the fear of loosing the business because of the exorbitant mark ups they add. So they would make a general statement saying you may not even need it and it is a just to let you know... and won't be much... just so the order can be taken.
The idea is to hit you with the surprise charges when the plumber has arrived with the heater, when you will have a tough time to say no.
On every thing extra they will hit you with at least 500% mark up. Even for the city code permit fee which normally costs $25, they charged $70. All it takes is to go online and apply and in 2 mins you get a permit. If not call on the phone and they issue a permit.
Once the job is done the city inspector will make a visit and check it out. In my case the city inspector had no way of going near the water heater as there was car parked in front with the lawn mower in between. The inspector took a peak from 10 feet away probably looked for a stand and a pan and left. I bet the inspector made a 3 hour field trip out of this.
Here is an update to my original complaint.
FIRST OF ALL, I LIKE TO THANK HOME DEPOT FOR RESOLVING MY MATTER FAVORABLY TO MY SATISFACTION BY REFUNDING THE $ 300.00, THAT I FELT WAS AN OVER CHARGE. CUSTOMER SERVICE AND SATISFACTION DOES EXIST BUT ONLT AT HIGHER LEVELS OF THE CHAIN.
I finally put together a formal complaint to Home depot pretty much detailing what is posted here in my original complaint along with some pictures of the installation and price chart and the mark ups.
I contact their Toll free number and also a written complaint through the site link below.
http://contractorservices.homedepot.com/CustomerSupport/ContactUs.aspx
Initially, the CSR offerred to refund $150. I refused to take it and mentioned that unless I was refunded $300, which I felt as the over charge on the parts, I don't need the money and they can keep it.
After a couple of days, they agreed to refund $300 but only in the form of a gift card thus forcing you to spend the money at their store. I received the card last week along with a note that said "At Home Depot we take Customer satisfaction seriously and would like to continue for you to shop at HD etc...etc.
getting the refund was not easy... I had to spend considerable time to write a detailed letter and pursue it. Being a big corporation they did respond favorably.
The big question is whether they are going to take my recommendations and implement it. For every one like me there are probably another 100 that think of it as a bad experience and give up their claim. This is where they make their money.
We as consumers need to fight back and keep these kind of practices in check. No body is going to fight for you.
Finally a lesson learned from this is: Always have some one come look at the job site and give a quote free of charge with no obligations and if they won't some one else is waiting to do the same.
Thanks to all those who sympathized with my plight.
Response to KD by the original author of the complaint.
Please take a moment to read my original complaint one more time.
You are accusing me that I am hiding some facts in my post and that I am not being honest.
Home Depot quoted me $285.00 to install the water heater. It includes the pick up of the item from HD store, installation, ant extra piping necessary to install. If you go to HD website for install services it clearly outlines what all is included. Please take the time to read before you call me a liar or dishonest.
1. The subject of debate in my post are the 3 items for which I had to pay $391.00 where as the retail cost is around $65.00.
The three items are a steel stand, a drip pan and a shut off valve.
It does not cost anything to place a stand and the pan... what is the installation cost associated with these items. Lowes sells these two items for under $48.00.
2. The 3rd item that was overcharged was a ball shut off valve which retails for $15.00. The installation of a water heater mandates the shut off valve which you have to solder to the line any way and is a part of the $285 installation.
I fail to understand where you are coming from in saying that I am hiding some thing associated with the extra item installation charges.
Yes, i do most of these minor jobs on my own when time permits. If I had a busy schedule that could be any thing in my work or personal life that could not be put off, and so I chose to get it done by HD.
I may not be a licensed plumber, and nor many of the installers are licensed. In most cases there is a business which is a licensed plmber and they get into the HD list. All businesses they receive are sub contracted to mom and pop outfits that have no licence. This practice is very common.
I never complained about the $285 installation. It is only the mark up of parts @ 500% that I have a problem with.
When a water heater (50 gal/12 yr) costs $349 and you can have it delivered, it doesn't make sense to charge $391 for a simple stand, a large flimsy pizza pan and a valve.
This is DAY LIGHT ROBBERY by HOME DEPOT.
I was wondering if it is more cost effective to get a tankless water heater? And if it is more expensive to install? I have been looking at an EcoSmart 18kW at homedepot
Hi, Elvie. I'd like to look further into this if you could email me your contact info & remind me you posted on Complaints Board. Thank you very much for posting so we could assist.
- Nicki A.
Home Depot Customer Care
Social Media Resolution Expediter
TeamSocial@homedepot.com
I agree that the people that Home Depot hires for their installations are a rip off. Thank God I didn't have the money that they raised the amount up to, so I never bought it in the first place from them. Two weeks ago I got a quote from Home Depot for a 40 gallon mobile home gas water heater. The HD employee called their installer and I stood there while he talked to them. When Jeremy from HD got done talking to him, he told me that it would be $850 total install for the water heater, the permit and installation which includes everything up to code. I felt that this was quite high, but I was willing to pay it knowing that it would be a safe installation versus us trying to do it with no knowledge of what to do. So I went to Home Depot 2 days ago and was so ready to pay for the water heater and installation, etc. and they called the installer and had me talk to him. I was then told on the phone that just the installation alone was gonna cost me anywhere from $850 to $1100 just for the installation plus parts and cost of the water heater ... I was so shocked and told Home Depot that I was sorry that they lost my water heater business because I was totally misquoted. The person at the desk had such a blank stare and did not even act shocked at all that I was misquoted so badly. I learned my lesson from now on to always get a price quote in writing! Good Luck everyone else, but I certainly do not recommend getting a water heater installed by Home Depot's installation department.
I am a plumbing contractor in Hawaii. If your water heater needed a stand and did not have one previously, the water connections probably had to be moved. Soldering on a new $15.00 valve requires a water shut down. A new pan requires a drain to the out side. All of this includes labor in excess of the $65.00 for parts. I'm glad you didn't call me. I don't need your kind of business. We get 4 to 5 of your type every year. Thank goodness we get several hundred good customers a year too, that know the value of good knowledgeable service. Please don't move to Hawaii!
From the most recent post, the non-working car / shelving in the area should have triggered a "restricted work area" fee.
The reality is that HD puts a below market price out there for installations (i.e. lower than what the average professional contractor would charge if you called them directly). While most contractors would include the bare essentials (e.g. water inlet shut-off, etc.) they are all extra for an HD job.
Now of the amount you paid, keep in mind the contractor (the guy paying for his license, van, gas, insurance, etc.) only gets a percentage...and that he only gets after corporate in Atlanta gets a chance to process the mountain of paper the contractor must submit to get paid. The same is true of any additional items...if you pay $100 for an extra, likely the contractor is only getting $80 of that at most ($20 goes to HD)...and HD doesn't suppy that item to the contractor. So if the item costs $65 the contractor is making $15 and HD makes $20.
The store associates are typically not very knowledgeable about local code requirements (the call center is even worse). The result is "surprise" additional charges when the contractor gets to you house.
The point of my story? HD is putting the screws to both you and their installing contractor. Call a local professional (not a franchise like RotoRooter, Mr. Plumber, One-Hour, etc., but a true locally owned and operated firm). Find them on AngiesList, the BBB listings, aske a neighbor, etc. The local pro will know the codes, what is required, and give a REAL price. It may be higher than the low teaser rate that HD is charging...but likely your total cost will be lower at the end of the project. Oh, and you are likely to receive a better quality product as well (the stuff sold at Depot is mostly re-branded with known names (e.g. GE) but manufactured in China.
Happy Hunting!
Maybe things have changed or maybe it depends on the location since HD contracts out the installation. I needed a 50 gal gas water heater today. This thread told me what to watch for. I called HD they gave me the phone number of their contractor. I asked about possible hidden costs such as were mentioned above. The price was a few bucks cheaper than the OP paid and I was told that was the full price regardless of what was needed. So they took my order for the water heater and installation and scheduled the installation (just 2 hours after my call). I assume if there were any major extra costs, they may have said they couldn't do it (or tried to charge extra) but if they triad to charge more they would have left with the heater. Anyway, the installation was not as easy as some because of a non-running car and shelving surrounding the heater. But other than a frown, they had the new heater in very quickly and were on their way. Maybe HD learned from complaints and chaged the rules for their contractors.
I was going to get a water heater installed by Home Depot until I saw your post. As far as I'm concnerned, the cost of the extra items, which they say are required by code, should have been told to you upfront.
I see an unanswered problem. The individual who made the first post stated he was replacing an ELECTRIC WATER HEATER.
Master plumber or not, the stand to keep the unit off the ground is only required for GAS WATER HEATERS (per literature and) the National Fuel Gas Code and Uniform Plumbing Code.
For electric tanks in unheated spaces, local code may require the tank be placed on an incompressible, insulated board or surface. This is to help prevent heat loss out of the bottom of an electric tank.
Everyone is quick to blame the repair man or the plumber for making money, It takes money to run a business people BIG money, licensing renewed annually, 1 million dollars worth of insurance, bonding, business vehicles, commercial level vehicle insurance, office or workshop space for the business, business phone lines, office personell to answer them phones, commercial insurance on the building or office, cost of keeping the truck stocked so the "immeadieate gratification" generation of customers we deal with have thier parts right now, cost of fuel to get to your house, GPS system to find your house, a cell phone to be on call or reached by the vendor such as home depot, or the office to know you need service, maintenance of these vehicles, shall i go on?
Grow up and pay the bill, shop around if you want but in the end YOU GET WHAT YOU PAY FOR. when you find it dirt cheap ask why. If it seems too good to be true something is wrong
Master Plumber and owner of a plumbing business in ST LOUIS CITY ST LOUIS COUNTY ST CHARLES COUNTY MO
I recently bought a 50 gallon electric water heater replacement at Home Depot.
I was quoted $299 for installation.
When no one arrived, on the scheduled day, I had to call twice before Home Depot finally contacted and sent an installer.
I bought a spill pan and outlet pipe myself and I already had a hole drilled in the floor for the outlet pipe.
I was charged $75, per the Home Depot price sheet, to "install" the spill pan, which consisted of putting the pan under the heater, cutting and gluing a PVC pipe.
I paid the extra $75, by check payable to Home Depot, so I don't believe the installer dreamed it up himself. Rather, I believe Home Depot has an inflated price schedule, so it makes a hefty profit, even after it pays the installer his cut.
I'll never use Home Depot installation again. I'll find a reasonably priced installer myself and avoid Home Depot's exorbitant markup.
you can do it and we can screw it up
On June 24, 2008 I special ordered two types of tile which were recommended as a set from Home Depot. The employee struggled with the order, but after about 45-50 minutes he completed it. The order should not have taken more than a few minutes since I had all the measurements required. When I went to pay for the order I discovered the credit card account...
Read full review of Home Depotstay away
On May 30, 2008 I went to Home Depot for carpet installation estimate. I was told that I have to pay $35 for measurement, I thought that was fair so I paid the $35. It took a week for the estimator to come and measure the house and a few more days to get the measurement to Home Depot. They did not have the carpet in stock, I was told that it will be there in a week, so I went ahead and paid for the carpet, padding, installation, etc. Although I paid for the measurement, they won't give me a copy of the layout. Three weeks later, they finally got the carpet but nobody called me, I had to come to the store to check. I was promised that someone will call me in a couple of days. The installer called me 4 days later, telling me that he can't install the carpet for another 18 days (July 28, 2008)! I started the process 2 months ago and I don't have my carpet yet, and who knows what else comes up during the installation, if it ever gets installed! I tried to cancel, but I was told I will have to pay a 15% re-stocking charge. This is ridiculous - I won't wish this on anyone and won't recommend Home Depot Carpet Installation.
I cannot believe it! This is my experience almost exactly. They show up to install the carpet and new padding, but didn't know that they were supposed to take up the old carpet and padding and cart it away! This was of course, discussed with the initial order. When we call about it, the manager is clueless. We told him that we both called about the old carpeting being glued down. He says there is not note of it and we have to be charged a additional $380. "So what, " I say. "What is $380 when we're paying $2, 000 for the carpet anyway?" What idiots! We also wanted to install wood flooring in the kitchen, which has vinyl flooring. They couldn't even tell what kind of wood we had in the rest of the house in order to match it. When I called wood flooring store and found out that the manager of the Homedepot had him put in her flooring! Homedepot wasn't good enough for her! We had bought a box of ceramic tile that had the wrong color sticker. Our installer didn't notice because the color was so subtle. I did though. Homedepot took no responsibility for their error. They railroaded us for days, and we finally just gave up and covered that section of bathroom tile with a cabinet. What a sham! Buyer beware!
home depot failed to do what they said
Tax Refund Problem on June 23, 2008 Receipt # [protected] & #[protected] On the morning of June 23, 2008 I entered the Home Depot store in Kenner, LA and went directly to the Customer Service desk to inquire about tax refund on items that would be exported to Honduras by Dip Shipping, also in Kenner, LA. I explained to the clerk that we had been dealing...
Read full review of Home Depot
unauthorized charge
On March 10, 2008, I ordered a new 16KW Home Standby Generator from the Palm Bay, Florida Home Depot Store (#6336) and paid the bill of $11, 474.00 in full at that time. On April 8, 2008, the generator was installed at my winter residence in Palm Bay, Florida. On April 15, 2008, I was able to determine that the new GENERAC Model 5255 Generator (Serial # 4380592) was in fact a used generator that had been sold in 2007, installed and placed in service somewhere in southern Florida, and subsequently returned to, and reconditioned by the factory. I negotiated and accepted a settlement with the Home Depot District Services Manager in the amount of $1000.00 on April 26, 2008 as compensation for receiving a used generator vice the new one I had paid for.
I still have not received an answer to my question as to why I was charged $1, 000.00 for City of Palm Bay electrical and gas permits, when the actual cost was only $172.50, an overcharge of $827.50.
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible experience
We bought a large remote controlled Hampton Bay ceiling fan four years ago, and we have not been able to get full use of it. Located in our master bedroom, the light fixture, as part of the fan unit, goes on at all different times of the day, including at night all on its own. We live in a garden co-op and suspect that when someone uses a nearby remote of any type it turns the fan light on waking us up.
Is there a way to fix this? We love the fan, but are ready to ditch it. Ideally, we'd like to get our money back unless this is a fixable problem. We will follow up on this, if need be, reporting the problem to the Better Business Bureau and Consumer Reports. We paid quite a bit of money for this from a Home Depot designer's store in New Rochelle, NY.
Sincerely,
Mary Lynne & John Bonforte
cc: file.
Mary Lynn,
You probably have someone nearby with the same remote settings as your fan. To change the settings does require some mechanical handiness. The remote is the easy part as the dip switches that change the remote frequency are near the battery. The fan is a different story. The remote for the fan is usually located in the "bell" near the light kit. You have to remove the bell and without disconnecting any of the wires change the dip switch settings to match the remote. There are usually 4 switches and all you should do is change one of them on both the fan and the remote to change the frequency.
My mom bought two outside lights for my home a year ago. They are now discolored and rusty looking. They were once bronze. I have had outdoor lights from Hampton Bay but this is aweful looking. We spent a lot of money having our retaining walls done last year and now it looks pretty bad looking.
What can Hampton Bay do for us? We have no box, no receipt?
failing organization
Home Depot was a well run organization when it first hit the scene. It has now become another large company that has forgotten about the customer. It's recent attempts to change it's philosophy continue to fail. This past year alone I have several stories of not having any aisle assistance, but today will by last trip to any home depot. I dedicated today...
Read full review of Home Depot and 2 commentsbogus gift card
Three weeks ago, I purchased a new Maytag washing machine from Home Depot. At that time, there was a Maytag-sponsored promotion (funded by Home Depot) in which rebates in the form of Home Depot gift cards would be sent to buyers who made qualifying purchases of select models. The amounts were from $25 up to $250, depending on model.
I made the purchase (the gift card, by the way, was not one of the factors, by the way), submitted the rebate request online, and received the $25 Home Depot gift card a few days ago.
Today, I went to Home Depot to get a few items and attempted to pay for the purchase with the gift card. The total amount of the purchase was $21. The gift card was rejected.
According to the cashier, there was no available balance on it. Even a call to the store manager couldn't get the thing to work -- despite the fact that the sticker covering the PIN had been removed BY THE CASHIER, so they KNOW I hadn't used it before this. The cashier said I needed to contact the issuer of the card (which is ridiculous because it's issued by HOME DEPOT).
I tried to call the customer service number listed on the letter that had carried the card, but all it is is a "status" number -- there is no support for complaints or inquiries.
This does not surprise me. Had this happen with $100 gift card I gave friend as wedding present. Luckily I had receipt & spent hours resolving at the store when he tried to use it & it showed 0 balance. Very embarrassing. Husband just left local Home Depot less than an hour ago & tried to use $25 gift card our son gave us several years ago that we have never used. Shows 0 balance so they rejected. We've never used card. I always cut up card after use or place receipt with card if I have used it partially and have any remaining balance. I WILL NEVER BUY ANOTHER HOME DEPOT GIFT CARD & will ask all my children to avoid purchasing same in the future. Total rip offs. You can go to their site & check balance, but if they never loaded the correct amount to the card to begin with, when initially activated, zero will always remain zero...bunch of ###s.
Terrible experience
Some time ago I received a home appliance catalog from a Home Depot affiliate. At that time I hand delivered the catalog to the local Home Depot store manager who was on duty at the time. I told the manager that 'our future patronage at Home Depot stores is contingent on us not receiving another solicitation of any kind from Home Depot or it...
Read full review of Home Depot and 6 commentsfalse information
I filled out an application for a charge account under my business name at the Home Depot in Broomfield, Colorado. At the time, the salesperson told me that my personal credit would not be checked, that only the bank information for the company would be verified. They ran a credit check under my name, which caused a refinance on my home to have issues. The manager refused to do anything about it.
bad floor installation
(Product Name: Brazilian Cherry wood flooring (SKU 372-250)and installation) Defects in wood floor purchased at Home Depot and installed by Home Depot. The Home Depot has failed to honor the terms of its warranty The Brazilian Cherry wood flooring (SKU 372-250)and installation (Invoice # [protected])I purchased for $8, 016.81 has the following three...
Read full review of Home DepotCarpet sales/install
Went to Home Depot to have carpet/tile installed in my home. First of all, I could not get service in the carpeting department after an hour wait. Went back in several days later and had to wait 2 hours for sales help even though there was no one waiting. The sales rep. was clearly irritated that she had to wait on a customer and she let me know it through...
Read full review of Home Depot and 3 commentsnon-delivery!
My husband bought me a new oven that I'd been sorely needing. Delivery was set for the following Saturday. Friday night we got a confirmation call for delivery between 10:30 and 2:30 'tomorrow'. Saturday morning the phone rang. Someone asked if it would be ok to reschedule our delivery to another day. I said no, my husband had taken days off of work to remove the old double oven and stove top and prepare the area for the new appliance. The woman tried to negotiate a new date/delivery time to which I said no. She said she'd call me back and hung up. 2:30 came and went so we called the number given to us for delivery questions. It was then that we found out that our delivery had been rescheduled to *next* Saturday. We went to the store where the stove was purchased and spoke to a salesman in that department. He said that several other people were upset, too. (That makes it all better - why?) A truck had broken down and the subcontracted delivery company was having problems. The salesman said it's not Home Depot's fault, it's the delivery company's fault - Home Depot can't do anything. So we asked for the manager. The manager said the same thing. It's not within Home Depot's control to make sure of delivery, but they sure happily took our money! When we asked that they call the delivery company and have them find a way to get our stove to us, the salesman and manager walked away and huddled before making a phone call. Ten minutes later the salesman found us and told us there would be no deliveries over the weekend. He told us to call the store manager on Monday. Meanwhile, we have no oven or stove and are living with a torn up kitchen in total disarray.
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colonsmartcleasner
Posted: 2008-08-24 by Mark Keyworth [send email]
FRAUD
Complaint Rating:
FRAUD
Complaint Rating:
colonsmartcleasner Complaints - froud
Review all colonsmartcleasner complaints
colonsmartcleasner
Posted: 2008-08-24 by Mark Keyworth [send email]
froud
Complaint Rating:
I to was a dumy. i was on a survey, took the trial offer and got scamed. there were no phone numbers on the offer but i thought there would be with the trial shippment.NOT, only a web sight. when i went to bring it up, all that would come up was a picture of the bottle of colonsmartcleasner, when i clicked on the bottle it would take me to another sight. i tried several times the same thing kept happening. So there i found a phone number so i called it. they kept saying they had nothing to do with colonsmartcleasner.needless to say i was very angry.then i thought well when it comes in i would just put on it return to sender and wait for a refund. well it never happend... my bank said they couldnt do anything for thirty days from the day i sent it back. so i waited filled the dispute and waited four days for the results.. well then i get the results from my bank... NOT HAPPY my bank sends me some copys off the internet from colonsmart stating there is only one way you can receive a refund.you have to follow four steps. one of thoughs steps are they do not except Return to sender packages as a way for refund. what they dont say is that package i sent back is theirs now and you get nothing for $88.98.now it said nothing about ANY policys when i ordered the free samples.and when i got the free samples it had nothing of any policys either. so im out the money and the FAKE product(COLONSMARTCLEASNER). OH DID I MENTION YHE PRODUCT DID NOTHING... I TOOK THE SUPPOSEDLY FREE SAMPLES AND HAD NO REACTION ! if there is anyone out there that can help me get my money back.i would be very happy... oozman.com@live.com TO EVERYONE------ STAY AWAY FROM COLONSMARTCLEASNER ! THERE A RIPOFF !
1 minutes ago by Mark Keyworth [send email]
i forgot to mention the paperwork my bank got off the internet was dated july 10th 2008 REVISED. this was 2 mth. after i sent mine back. when i got my (FREE) sample.i couldnt get on their web site to cancel nor did they have a phone number... COLONSMARTCLEASNER IS A RIPOFF...