The person who commented saying that it must have been the lighting that confused the complainant and that they "guarantee no one was trying to "scam" the fella" and that switching the tags is "laughable, " suggests to me that you are in a defensive mode for "The Dump" and I feel that you didn't have near enough information to comment in such a way. The complainant didn't specify if it was the coloring, or the pattern, or the size -- yet, you "guarantee" that it wasn't their fault. And you suggest broadly that anyone who wants to be sure this doesn't happen to them should carry it away themselves. Now, I am 5/3" and my husband 5'10". The two of us can't carry a large rolled up rug from one room to the other (too heavy, too long, for two people.
This respondent's lack of being able to "get" that shows a serious lack of intelligence or a serious amount of defensiveness. This response by "The Dump" is non-defensible. They have lost him as a customer, me, and I presume anyone reading this would heed the warning. I am grateful to the complainant for highlighting what can go wrong when buying rugs and having them delivered. And the respondent has given me further warning about the sense of color changes to where I would only deal with a company that has customer-friendly policies regarding this problem for the customer.