Ordered an item from the website on Sunday, did not receive a confirmation so got concerned. Called on Monday and they said it fell through the system, da what is that????? Placed the order on Monday and CS said would ship Tuesday, did not ship until Thursday. Did not get a confirmation and called again, customer service at this company is horrible. They don't care what you are asking or saying and try to get off the phone ASAP. Finally got a confirmation email and all you get is that it has shipped. There is no update at all, so hopefully will get this order in 10 days if I am lucky. I will never order from this company again, I can see why they only have 1 star on the ratings chart.