SUBMIT A COMPLAINT

The Brickfaulty part on gas range

1
W Nov 29, 2017

I purchased a gas range, got it home to find the gas valve faulty. Paid for the range also purchased the extra insurance for $169.99. Called the store right away, was told it would take 2 weeks to get a new one. It has been over a month now, still no part. I have called the store several times, Ben the salesman said he would look into it and call me back...3 times...no call back. I have a new stove with no usable oven...and I am not very happy. I might add that I had to travel 250kms to the store to pick up the stove and 250kms back to home. Service from this Brick location has been absolutely terrible. I also was not told the stove had a year warranty on it which is why I purchased the 4yr range warranty. I would also like to be reimbursed for that warranty. Invoice 10287B1UWCZ dated Oct.28, 2017.

Post your comment