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Telkom / selling goods under wrong impression with client

1 15 Viljoen streetFrankfort, South Africa
Contact information:
Phone: 0834086343

Conversation started February 3
Trudie Oosthuizen
2/3, 7:59am
Trudie Oosthuizen
Hi Troy,
We went into Telkom Menlyn on 14 sept 2014, we filled in all the forms, my husband sent his bank statements the Monday, we waited for Percival to get back to us for 2 months. He explained to me and my husband that if there is mtn roaming our Internet will work. We asked him plenty of times. So I started talking to Jeff the manager at that stage about why our 3 contracts is taking so long. Then our papers got lost, And we needed to go back to Telkom Menlyn again to fill out the forms in November. We eventually got our 3 contracts. The first thing we noticed is that our night cap internet does not work, we phoned telkom Menlyn and Jeff told us to get a new simcard, so I told him everything is new, why isn't the night cap working? Then he said he logged a call, but we haven't heard anything from him. No reference number nothing! Now when I took this query higher than menlyn, the people tells us that if there's no telkom tower the night cap won't work. That is not the contract we took out, neither are paying for! We feel that telkom Menlyn sold us a contracts without explaining how it really works. We also feel that we were placed under misjudgement and that they only wanted to sell us something! We don't want to pay for something that we didn't order! We want what they told us they are selling, Internet that works on mtn roaming! Not afterwards tell us it's not working
Trudie Oosthuizen
2/3, 8:01am
Trudie Oosthuizen
The wifi router nr is [protected]
Tablet is [protected]
My husband phone is [protected]
Thank you
February 3
Trudie Oosthuizen
2/3, 6:36pm
Trudie Oosthuizen
Hi Troy,
We went into Telkom Menlyn on 14 sept 2014, we filled in all the forms, my husband sent his bank statements the Monday, we waited for Percival to get back to us for 2 months. He explained to me and my husband that if there is mtn roaming our Internet will work. We asked him plenty of times. So I started talking to Jeff the manager at that stage about why our 3 contracts is taking so long. Then our papers got lost, And we needed to go back to Telkom Menlyn again to fill out the forms in November. We eventually got our 3 contracts. The first thing we noticed is that our night cap internet does not work, we phoned telkom Menlyn and Jeff told us to get a new simcard, so I told him everything is new, why isn't the night cap working? Then he said he logged a call, but we haven't heard anything from him. No reference number nothing! Now when I took this query higher than menlyn, the people tells us that if there's no telkom tower the night cap won't work. That is not the contract we took out, neither are paying for! We feel that telkom Menlyn sold us a contracts without explaining how it really works. We also feel that we were placed under misjudgement and that they only wanted to sell us something! We don't want to pay for something that we didn't order! We want what they told us they are selling, Internet that works on mtn roaming! Not afterwards tell us it's not working
The wifi router nr is [protected]
Tablet is [protected]
My husband phone is [protected]
Thank you
February 27
Trudie Oosthuizen
2/27, 7:53am
Trudie Oosthuizen
Hi Troy, still no results from Telkom, they keep on telling me they will get the network department to come out and the store to give us a call, but nothing! Can you tell me what's going on?
Today
Trudie Oosthuizen
2:05pm
Trudie Oosthuizen
Good day Troy,
We have up to this point heard nothing about helping the situation? We either want a refund for the misscomunication from Telkom Menlyn and putting us under the wrong impression when selling the goods, after we specifically asked the sales person plenty of times!!!
And we want this sorted out ASAP??? It is now from November 2014 that we are struggling with this situation, it can't go on like this!
Can you please let us know what is going on, and sort this out ASAP? Thank you;.

Tr
Jun 3, 2015

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