SUBMIT A COMPLAINT

Telkom SA SOCreceiving invoices form telkom after cancellation of service

Complaints Board
TELKOM Service
To whom it may concern:
The following Telkom service for [protected] was cancelled on numerous occasions with references obtained from Telkom starting March 2018. However, Telkom keep on sending invoices for services rendered after numerous number of disputes raised and phone calls with Telkom consultation agents.
References as follow:
Feb 2018 - Reference 7970987 (Cancellation of service)
7 June 2018 - Ref 2364077 (Cancellation of service and invoice dispute)
10 July 2018 -Ref [protected](cancellation of service and invoice dispute)
27 July 2018 - Ref [protected] (Notification from Telkom that cancellation is resolved)
27 July 2018 - Ref 2736700773A (Notification form Telkom that Cancellation activated)
15 October 2018- Ref [protected] (Invoice dispute)
8 November 2018 - Ref [protected] (Consultation with Telkom agent regarding invoice. Agent stated that problem will be resolved and that Telkom agent will contact me - to date no contact has been made.
Have received a Letter Of Demand on the 25 October 2018 - stating that the service is cancelled due to non payment.
However, Telkom keep on sending invoices for services rendered per month even after acknowledgement by Telkom of cancellation of service on the 27 July.
Also note that the account had a credit balance at the end of April 2018.
I do think Telkom should get their account department in order.
Regards,
Dr. A Vermeulen
Cell: [protected]

Dr
Dec 11, 2018

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