Telkom SA SOCmobile phone contract no response from telkom to solve problem

I applied in March for a mobile contract via the online application route, an agent called me beginning of April to complete the application, the 23rd April I received an sms that the Amount R239.00 was to be deducted within 3 days for the phone with reference number X7256PLA. On 26 April the deduction from my banking account went through. And no further communication. Last week I phoned and they said delivery would take place Thursday afternoon or Friday that 4th or 5th May. Monday 8 May i phone they told me there's no stock, I informed her I would be prepared to take an other phone, she promised some one would phone me on Monday afternoon which never happened. I phoned on Tuesday after trying to explain the problem the lady just said I'm putting you through to residential and put the phone down, nobody picked up the phone and I have no clue as where to go now because yesterday the phone were all engaged every time I called. If you calculate the minutes I have been holding on to speak to someone is is approximately 2 hours 23 seconds. After sending an email and waiting for the promised call I really hope to get a response from this email. Louisa Grobler

May 11, 2017

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